Complaints

• Initial Complaint

  04/18/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Over the past year representatives from Addshoppers have repeatedly and grossly spammed multiple employees at our company, while ignoring all responses that our company is not interested in their services, and consequently have ignored further opt-out requests to remove our company from their CRM programs and email databases. Most recent note to ********** representatives stated we will contact BBB if does not stop, and that request was also ignored as employees continue to be spammed.

  Business response

  04/20/2023

  AddShoppers has undertaken a review of the reported incident and has identified a combination of human errors as the root cause. We have taken appropriate corrective action, including additional training for the relevant personnel. Further, we have placed all email addresses associated with this business on our do-not-contact list. We did not meet our own high standards of service here and apologize for the inconvenience caused.

• Initial Complaint

  11/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were contacted by AddShoppers (SafeOpt) on Oct 5 inviting us to participate in their advertising platform. The cost to onboard was $1000 + $100 monthly fee + 10% commission. We were promised the following after onboarding: - AddShoppers to help Runway Catalog (my company) drive more revenue with their SafeOpt program by retargeting our anonymous site visitors. - To help increase revenue and new customer acquisition by sending retargeting emails to a previously unreachable audience - people in their network of 175 million shoppers who have come to our site and shown interest, but left without entering their email address.Projected Performance ***** conversions per month Incremental revenue per month $42,400+ It's been over 1.5 months and the deliverables are no where near what was promised or sold to us. We've received 346 retargets from their 17 million subscriber base and no conversions at all. I've reached out a few time to ***************************** - VP Client Success who ensured me that I need to be patient and that after a few weeks I should see the expected. A few weeks past and there are no results. The company is not taking any responsibilities for the false advertisement. I requested a full refund but was brushed off. I'd like to get my initial payment back. What was presented/promised to us is nowhere close to the actual results. I have attached their sales presentation as well as a screenshot of our account performance. Attached are also my communication with the company. Absolute FALSE advertisement!

  Business response

  12/06/2022

  Dear ******,
  We regret you did not have the desired experience with our service. We aim to please all clients and believe you could have had better results with a bit more time as there is a ramp up period to achieve targeted results. Pursuant to the Statement of Work we entered with you, the $1,000 cost to onboard is not refundable, but we will not charge the $100 subscription payable for November as a courtesy to you, and you have not been charged for any conversions. We believe in professionalism and courtesy and respectfully disagree that we have engaged in any false advertising or any other form of improper conduct. We remind you of the confidentiality obligations under your agreement with us, which survive termination of your account. We hope this satisfies your concerns.  We reserve all rights, claims, and defenses in this matter, as appropriate.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩