Complaints

• Initial Complaint

  10/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I tried using Credit Glory's services for 6 months. In that time they didn't accomplish anything in regards to my credit disputes. I canceled the service and they issued me a partial refund. However the next month they charged my credit card again and claimed that I never canceled the service ( which is false.) Upon discussing this with them they said " we will not refund you because we already sent out this month's disputes." This is unacceptable and I should be refunded as I discontinued their service. I will also point out that after viewing several BBB complaints regarding Credit Glory, it appears they have a history of illegally charging clients in a similar fashion.

  Business response

  10/04/2022

  Hello,

  We have provided a refund per this customer's request.

  Thanks.

• Initial Complaint

  09/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ******************* , a Credit Glory employee, acted as he was a phoenix financial employee. I gave him all of my personal information including my debit card number . I then asked him why was he asking for my information if he had it already. He was trying to obtain my credit report. I'm afraid he is going to steal my identity. Please stop this scammer.

  Business response

  10/12/2022

  Hello,

  We attempted to pull this consumer's credit report to see if we could help with a supposed issue. However, the call ended before we were able to finish a pull. They were never billed.

  Thanks.

• Initial Complaint

  09/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I contacted them thinking they were a collections agency around July. They convinced me to use them to try and help my credit. In the almost three months they have actually hurt my credit and caused other collections companies to start harassing me. When I contacted them after 64 days they tried to harass me into staying saying I would lose out on money. They have a 90 day money back guarantee and I'm within that time frame when I called back to cancel they didn't offer to refund or honor at least the September payment since I wasn't going to be using the entire month of September and had paid initially $199 so I should at least get that back! I want a refund of all credits I paid for except any fees or taxes they don't include and I want them to honor the 90 day guarantee. I was not happy or satisfied and now my credit is worse than when I started and I'm being harassed by collections agencies.

  Business response

  09/20/2022

  Hello,
  
  This customer was never charged.
  
  Thank you.

  Customer response

  09/24/2022

   
  Complaint: 18114728
  
  I am rejecting this response because:
  The business claims I was never charged however I have attached my bank transactions history showing the charges in total that were taken out. I was indeed charged and have not recieved a refund. 
  Sincerely,
  
  ***************************

  Business response

  09/28/2022

  Hello,

  There is no record of this person. The only name we have on file does not match the phone, email, or address that is stated here. This customer needs to provide the name and email that they used to signup.

  Thanks.

  Customer response

  09/30/2022

   
  Complaint: 18114728
  
  I am rejecting this response because:

   

  the guy I signed up with required I use my maiden name ****** instead of my married name *******  so my name on the account is ************************* email address was ********************* They had me on file when I called with my phone number of ************ and called me on it not too long ago. The last four if it helps are ****. Dont know what more they could want. 
  
  Sincerely,
  
  *************************

  Business response

  10/20/2022

  Hello,

  This customer was fully refunded.

  Thanks.

• Initial Complaint

  08/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Business false advertised to me what they were able to do. They kept charging my card multiple times after I asked for them to cancel my service. Service requirements were not met. Kept giving me the runaround and was very hard to get in touch with a manager. They have NOT completed the ONE service I asked them to do and when I keep asking for a refund they are NOT willing. Business is completely unprofessional and misleading. Seeking full refund for unmet terrible service.

  Business response

  09/18/2022

  Business Response /* (1000, 5, 2022/08/29) */ Hello, While we disagree with the assertions made, we have provided a full refund per our policy. Thanks. Alex

• Initial Complaint

  07/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On the 22 nd of May, my wife and I invested over $400.00 with Credit Glory with the understand that we would be getting a update on repairing our credit each month. This was to be a 3 month program with $99.00 being taken from both of our accounts. Then 3 weeks later we were told that we needed to pay an additional $20.00 on each account from this "**********. or we would not be getting updates. The first update came June 22nd. NO work was done on either account. (my wife and I have been debt free for over a year, but only wanted to clean up our past old accounts) the report that C.G. sent to us in June said NOTHING about any work being done on either accounts. I called and complained and they sent out another report on accounts that had been taken care of for over a year ago. During this time they were taking out of both of our bank accounts $99.00. This program with Credit Glory was supposed to be a 100% money back guarantee, and that I can cancel at any time. In June we cancelled both of our accounts and they sent back into our bank account $47.00 plus $79.00. That was not even close to what we paid out to Credit Glory. They were misleading and deceptive from the beginning. I would call and ask them what was happening, and they would tell me to be patient and finish the program. I am asking for my FULL refund of what we both put into this business. Thank you!

  Business response

  09/02/2022

  Business Response /* (1000, 5, 2022/08/03) */ Once the client signed up for our services, we have a list of compliance statements that the rep reads to the client to get confirmation that they understand exactly what to expect. These statements were read to the client and the client did respond that he understood. Specific statements include that we charge $199 to start which includes a $100 nonrefundable set up fee and $99 monthly service fee that is billed monthly. The statement also includes information about ********** to monitor credit on a monthly basis and they will charge $19.99 per month. This is a lot of information to absorb however, along with all of the information that is provided to assist the client about their credit standing. We want to make sure that all clients are taken great care of and that we are transparent so we notified the client by vm and text message of this and that we will be refunding all fees paid.

• Initial Complaint

  07/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company fraudulently took money out of my account for services that they don't provide. They claim to fix your credit but the services don't start until 30 guys later which they then charge you an additional fee that they don't tell you about. Meanwhile they take 199.00 out of your account. I was promised a refund within 3/5 days and I still don't have my money nor have I spoken to anyone.

  Business response

  08/30/2022

  Business Response /* (1000, 5, 2022/07/20) */ Our services start within 24 hours of the client signing the contract. We bill the client once the services begin. We have since spoken with the client and processed her cancellation as requested and provided a full refund. We will reach out to the client today to ensure that she received the refund.

• Initial Complaint

  07/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was told by Credit Glory that they have a 90 day money back guarantee with their services. They said that they guarantee deletions (plural) on my credit during this time period. It has now been 6 months and I have only one deletion on my credit that occurred after the 90 day period. I have contacted their support team to ask for a refund and have had no response.

  Business response

  08/28/2022

  Business Response /* (1000, 5, 2022/07/20) */ We have been experiencing a little bit of a backlog so it did take us a few days to return the client's call regarding his refund request. However, we did speak with the client on 7/16 and processed his refund on 7/19 as he requested. We will reach out to the client today to make sure that he is aware that the refund was processed. Consumer Response /* (2000, 7, 2022/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  07/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On march 12, 2022 I open an account with Credit Glory LLC which I payed $299 for services. I signed a contract stating if nothing removed in 3 months I will be guaranteed a full refund. Over the course of march 12, 2022 to June 2022 I would get billed automatically on the 12 day of each month $99 with emails stating credit glory sent out disputes but no action was taken leaving me to cancel my account on June 3. After canceling I get a call from a manager named Fernando stating the did not want to loose me as a valuable customer. He stated he will definitely refund my money but their company has implemented a new system which show error when trying to refund my money back to my account is the reason why I did not receive a refund so he gave me an alternate way to send which is threw pay pal which seemed sceptical. So I waited a week still no refund so I called back and canceled my service and stated I do not authorize no payment on my card until I am refunded in full Fernando stated no problem. He stated he did not want to loose a valuable customer so he restated my service free of charge until I get my refund back. A week later still no refund so I called again stating I do not want to do business with them no more and just send my refund. The problem now is that Fernando completely disappeared now I talked to another manager stating that I must file a dispute with my bank which takes 3 months or longer which is completely a breach of contract. Overall I feel like this company is very unethical and needs to be investigated for breach of contract and bad business practice. If you go under their reviews on the website they cover up all the bad complaints with false 5 star reviews so no one will catch on. In times like this dealing with inflation I really need my refund because I am a law abiding citizen who work hard to feed my family. I was hoping this company could help me out so I can be a first time home owner but in return i feel like I've been scammed.

  Business response

  08/27/2022

  Business Response /* (1000, 5, 2022/07/12) */ Hey *****, Sorry to hear you feel that way - you are a valued customer and we would love to get you back onboard! Your refund of $297 had already been processed to your card ending **** I have also sent an additional email receipt with confirmation of your refund and transaction details to your email listed in this message to us. We will also have somebody reach out to you to ensure you are fully satisfied. Consumer Response /* (2000, 7, 2022/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I checked my account today and yes I did receive my refund.

• Initial Complaint

  07/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I want them to take me off of their service, but they are being dodgy and giving me numbers that don't work.

  Business response

  08/30/2022

  Business Response /* (1000, 5, 2022/07/14) */ Thank you ****** for reaching out. I will be giving you a call today to make sure that you are being taken great care of and are completely satisfied.

• Initial Complaint

  06/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company sent a letter on my behalf claiming I was a victim of identity theft. I WAS NOT! They do this on behalf of all their customers and the business needs to be shut down immediately! I have attached an example of his non disputable and sickening behavior!

  Business response

  06/23/2022

  Contact Name and Title: *************************** Ops Mngr
  Contact Phone: **********
  Contact Email: *********************************
  We have spoken to *************************. There is no longer any issue. He is also leaving a positive review.
  
  Thank you!

  Customer response

  06/28/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response is a complete lie. They have not spoken to me. How is it "no longer an issue"? They LIED on my behalf? My identity was not stolen.

  Business response

  06/29/2022

  The customer was refunded - Thank you! :)

  Customer response

  07/07/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Now I'm really confused. I did not get a refund and they did not contact me and I am not leaving them a review?!?!?!? SCAM and SHADY company. They LIE and what they do is illegal.

  Business response

  08/27/2022

  Business Response /* (1000, 5, 2022/06/23) */ Contact Name and Title: Tina L******, Sr Ops Mngr Contact Phone: ********** Contact Email: ****@creditglory.com We have spoken to ****** ******. There is no longer any issue. He is also leaving a positive review. Thank you! Consumer Response /* (3000, 7, 2022/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is a complete lie. They have not spoken to me. How is it "no longer an issue"? They LIED on my behalf? My identity was not stolen. Business Response /* (4000, 9, 2022/06/29) */ The customer was refunded - Thank you! :) Consumer Response /* (4200, 11, 2022/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Now I'm really confused. I did not get a refund and they did not contact me and I am not leaving them a review?!?!?!? SCAM and SHADY company. They LIE and what they do is illegal.

  Business response

  05/06/2024

  Regarding the complaint received from consumer, we wish to clarify and address the concerns raised. Upon reviewing our records, we did not find any indication of a formal complaint issued by the consumer.
  
  It appears there may have been a misunderstanding or confusion regarding the nature of the communication.
  During our interaction with the consumer on 06/21/2022, consumer mentioned that they did not leave a complaint on BBB, and were concerned that someone might have stolen their identity.
  We reassured the consumer that his account was in good standing and that there were no issues of identity theft.
  We advised him to contact the ***** the provider of the identity theft protection included in his plan, for further reassurance.
  
  However, as it is uncertain whether the complaint was registered with his email, we recommended that he verify this directly with the BBB as the best course of action.
  
  Furthermore, in 2022 we reviewed documents to ensure they were up to date, and we confirmed that they are in order.
  
  We apologize for any confusion or concern this matter may have caused and appreciate the opportunity to clarify.
  
  Should the BBB require any further information or assistance, please do not hesitate to contact us.
  
  Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩