Credit Repair Services
Credit Glory, LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Credit Repair Services.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have an acct that was turned over to collections with ***************** in the amount of $420 from a ******* acct. I googled how to pay this acct and called the number listed and realized over half way into the call that I was on the phone with credit glory. After listening to the man talk and him explaining that he could get this debt removed from my acct I believed him. He told me that if I called ***************** to pay it that it would still remain on my credit and he could get it removed. After agreeing to what he told me and making it sound legit I paid him $299 at which point he rushed me to check my email and sign this and sign that not even giving me a chance to look over it. The contract stated I would only be charged the $299 after the initial work was completed and to date NOTHING has been done about my collection acct and they cannot provide any proof that they even attempted to have the debt removed because of some discrepancies. They state they have a money back guarantee however they will not give you your money back. They are legally robbing people. I would like my money refunded to me as they did not do what they said they were going to do.Business response
10/22/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youCustomer response
10/23/2024
This is the contract they requested. Again I was being rushed to sign this contract over the phone and had no time to look over it.Customer response
10/24/2024
Complaint: 22409341
I am rejecting this response because:Date Sent: 10/23/2024 10:49:11 AM
This is the contract they requested. Again I was being rushed to sign this contract over the phone and had no time to look over it.***See attached document***
Sincerely,
******** *******Business response
10/25/2024
We re grateful for the electronic signature provided. We were able to locate the customer within our systems. After a thorough investigation, we concluded the following: Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed.Initial Complaint
10/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
February 2024 I attempted to call a company that was reporting on my credit bureau wrongfully. The call somehow got me to Credit Glory. After a long discussion I didn't accept their offer. After a few calls from them me and my wife decided we would use the services offered. Especially when they told us everything would be removed in 90 days. Now it's 10/10/2024 the only thing that has changed was a wrong address on my bureau and they got my wife's middle name corrected on one bureau. I called last month to Credit Glory and complained. They said everything would be fixed no later then 10/2024. When I called today 10/10/2024 they said it would all be corrected by November 2024. *********** (a company you HAVE to use to work with Credit Glory at a cost of $29.99 per month per person) told me and even sent an email showing all the ways Credit Glory messed up and how to fix it. I want my money I gave Credit Glory back.Business response
10/22/2024
Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed.Customer response
10/22/2024
Complaint: 22408513
I am rejecting this response because the sales person, our first contact promised all of our issues would be resolved within 90 days. They lied and continually lied. That is why there are so many complaints. I would like a refund of all my money.
Sincerely,
***** ******Business response
10/23/2024
We are happy to address the consumer's concerns. After a thorough investigation, we have concluded the following:
We found that the consumer has been active since January. Throughout their time working with us, the procedures and processes were explained to them multiple times over the phone. Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account alongside with his spouse. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed.Initial Complaint
10/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Called a number found on my credit report. Credit glory (whom didnt answer their line as such or Identify themselves at all during the conversation) I believed I was paying a small fee that I was informed was sent to collection a while back, believing I was speaking to a collection agency to be resolve the issue. The gentleman informed me these charges could be disputed but would cost a fee of $378.I was extremely skeptical and question how they got on my credit report. He said *** you called us. I responded because you show up on my ***** credit history. I paid the fee and was told I would only be charged if I USED their service. I no them hung up did some research and found out they are NOT LEGIT. I am following the guidelines they have to cancel this and will send a certified next day air, written cancellation tomorrow.Business response
10/02/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature. This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
09/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Promised to dispute an item on my credit record that was wrong, and after 3 months, the dispute STILL was not showing up on my credit report.Business response
09/26/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
09/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They told me I had a derogatory **** on my credit report. I said I want it taken off, they promised if I paid $400 within 90 days or less they would take it off my credit report. That never happened. Then they tried taking $100 a month for a subscription I never signed up with until I had my bank block them. I would like ***** reimbursed the $400, my credit never improved like promised and I got absolutely no help from this scam artist company!!Business response
09/24/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
09/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company promised to look into a couple of incorrect things that were on my credit report and promised to dispute them. I authorize them to charge $1 dollar in my account on my first account. The dollar didnt go through so I gave them a second account and they ended up charging $200 on each account. With the company **** funding.Business response
09/20/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
09/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On September *******, in response to an urgent issue pertaining to my rental credit history navigated through Intuit Credit ******************* I called the number given for National Credit System who at the time were the egregious third party collectors for ******* Courtyard. After I clicked the number and spoke with a woman name Royal who spoke very fast. I told her why I called she said she needed to look at my credit report and see how to handle the account balance. however she was able to looked at my reports without asking for my SS # or birth date. She said I qualify to have the charges disputed I would need to pay $1.00 she needed a credit or debit card. After that was successful she said my debt would be dissolved within ***** days she asked that I pay $378.00 to file, I would receive a letter by email to give to the prospected leasing agency showing that the charges were being dissolved so I could have housing and avoid being homeless.After getting off the phone I check my bank account that's when I discovered I been scam I learned hadn't paid nor conducted business on behave of a supposed 6 years old debt but instead I was blackmail by additional blackmailing third parties Standard Score and Credit Glory who stole $1.00 and $378.00. I immediately cancelled my bank card started investigating, researching all parties involved where discovery I was not their only victim. As I recollected past events such as accounts hijacked, fraudulent debit card charges, 100's of phishing emails, 100's of likely scam calls and Royal sounds like same person calling my phone from various likely scam numbers days after I filed a dispute with National Credit System navigated through Intuit Credit Karma/ Trans Union.This crime is the perfect example of Organized Fraud defined in Florida Statue ******* also known as The Communication Fraud Act where organized criminals use technology to commit egregious cyber crimes. I've contacted The BBB, The ***, The **** and The ***.Business response
09/13/2024
We are thankful for the provided contract as we were able to find the consumer within our systems. After a thorough check, we have concluded that consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer was promptly settled. Consumer's account with us has been cancelled and they will no longer be billed.Initial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up and paid a monthly fee with Crefit Glory to dispute accounts that showed up at my credit report for over a year and they said all accounts were disputed and removed from my credit reports as of June of 2024. I cancelled their service because there was no need for the service any longer. Upon applying for an auto loan in September I found 4 of the accounts were on my ********************** report . I called them and they explained to me that the creditors could put them back on my report and that I needed to sign back up and pay another monthly fee for them to look at my credit report and dispute them again. I explained to them that I was never told at any time that a creditor could do this. I asked several times were they sure that all the disputed accounts where off my report when I called them in June before canceling and they said yes. Nothing was said at that time that the creditor could put them back on my report. I just want what I paid for and that in the future they let their clients know that this could happen.Business response
09/11/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
09/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I made an attempt to pay a collection I had with T-Moblie but my phone call was intercepted by Credit Glory falsely portraying as the collection company on my account, when I told them I wanted to pay my collection the representative was very persistent in signing up for $378 to have them dispute my collections rather than pay it off, he insured me they would help clean my credit and to ignore letters from experian and trans union, after doing research I found that I was lied to and I am not satisfied and that this company is a scam and has not sent any dispute letters, Ive tried calling back multiple times and they refuse to provide me proof of any progress, they refuse a refund and now have access to my personal account and debit card. I want them removed from everything, I WANT CREDIT GLORY TO PLEASE BE REMOVED from all access to me, my accounts and a REFUND of $378 please I work very hard in the sun and only wanted to fix my credit not be scammed, and taken for granite please I really need this money for groceries and gas please help
***Consumer filed a second complaint:
On September 7th I made an attempt to pay off one off my collections, and contacted the number listed for who had my account, the representative I talked to portrayed being a my collection account and was very persistent in putting my $378 into disputes when I wanted to pay off my 1 collection, he stated that if I payed them they wouldnt be cleared that I was better off paying them to dispute not just 1 but all my collections, when i kept asking if this was the collection holder for my TMobile he kept reassuring me yes that it was, it wasnt until after they charged my money from my bank that a different company name came up such as Credit Glory the representative on the phone has lied and scammed me out of my money impersonating another collection business lying to me about being my collection and helping me and now Im out $378 i have called back multiple times and sent emails and they refuse to acknowledge the fraud and refuse to give me any proof of work and refuse a refund when i told them I didnt agree to pay Credit Glory that they told me I was paying the actual real collection on my account PLEASE HELP ME I work very hard in the sun and only wanted to fix my credit please help me this has sent me into a depression of constantly being taken advantage of, they now hold my personal information such as my credit, debit card and social security information, please please help me remove them from all access to me and my information and please help me get a refund please and thank you
***Desired resolution:
I want Credit Glory removed from all access to my social security, debit card and credit, may I please get a refund for my $378; Refund
Business response
09/09/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youBusiness response
09/11/2024
Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billedInitial Complaint
09/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
8/22/2014 transaction date. $378 was deducted from my account on 2/29/2014. I never signed the electronic verification because I didnt have to money to proceed. I talked to credit glory for a refund and they will not issue. They said that I gave them a verbal to proceed. Note I told them I would contact when I had the funds. I never set a date!Business response
09/09/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,9:00 AM - 9:00 PM
| MMonday | 9:00 AM - 9:00 PM |
|---|---|
| TTuesday | 9:00 AM - 9:00 PM |
| WWednesday | 9:00 AM - 9:00 PM |
| ThThursday | 9:00 AM - 9:00 PM |
| FFriday | 9:00 AM - 9:00 PM |
| SaSaturday | 9:00 AM - 9:00 PM |
| SuSunday | 9:00 AM - 9:00 PM |
Customer Complaints Summary
230 total complaints in the last 3 years.
129 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.