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          Business Profile

          Exercise Equipment

          BootySprout, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Exercise Equipment.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:

          In December of 2023 BBB noticed a pattern of complaints. Consumers allege that product they paid for was not received. Consumers further allege they have been unable to obtain refunds from BootySprout, Inc.

          BBB communicated our concerns to the business in January and February of 2023. BootySprout, Inc has not responded to BBB regarding the pattern of complaints. BBB continues to receive the same type of complaints regarding the business.

           

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/24/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I emailed the support email to ask for a return label because the product just didn't work for me at all. I got a reply asking if I still had the original packaging and I replied yes and then never heard anything. I sent SEVERAL MORE EMAILS and still no reply. I sent another email directly from the contact us page on their website got another reply stating if I had the packaging and if I was a US customer I said yes and yes and explained the situation again and yet again no reply after SEVERAL MORE Emails from me. No label for return nothing. After seeing several similar complaints online it is very clear this company is scamming people. The second someone reply's saying yes they have the packaging they stop getting emails back. There is no phone number to contact. I want a refund and I want this thing out of my house.

            Business response

            07/04/2023

            Hi there, apologies for the delay. We processed and refunded this order in July.

          • Initial Complaint

            05/12/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Placed an order April 7th and still have not received item or any type of tracking information, I sent multiple emails asking for tracking and I keep getting an automated email reply and that's it. I then sent an email to request a refund since the item hasn't been shipped and it's over 30 days since purchase date. No response at all from company about a refund and it has been several days since it was sent.

            Business response

            07/04/2023

            Hi there, apologies for the delay. We refunded this order in May.

            Customer response

            07/05/2023

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *************************

          • Initial Complaint

            04/23/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I ordered their product 2 weeks ago, I spent nearly $200 dollars with them. They never sent me a confirmation email, nor a tracking number for shipment but took the money out of my account immediately. They do not answer any emails or messages. I tried 4 different times. Now, someone is telling me they got back to her and that they are sold out. I am moving in 3 weeks and need to change the address I have on file with them to eventually receive this order if that is not possible I NEED a refund. I will be filing a dispute with my bank and filing a police report if not.

            Business response

            07/04/2023

            Hi there, apologies for the delay. This order was refunded April 23.

          • Initial Complaint

            04/18/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I purchased a Booty Sprout machine from the site on April 11, 2022. The site is currently advertising 3 day shipping with the Booty Sprout product in stock. 2 days later I receive an email from the site stating they're out of stock and won't be able to ship my item for FOUR weeks. I have contacted the customer service numerous times to receive some sort of compensation with no response. You are not able to return any item after 30 days after your purchase date. I'm convinced they purposely delay shipping to use this no return policy to their advantage and sell sub-par products I do not recommend buying from Booty Sprout. They are extremely unprofessional, unresponsive, and sell under false advertising. Continuing to sell a product clearly out of stock with the promise of shipping in THREE days, turning to FOUR weeks is ludicrous. Buyer beware.

            Business response

            07/04/2023

            Hi, there, apologies for the delay in shipping. This order was fulfilled, we hope you enjoy it otherwise!

            Customer response

            07/05/2023

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I made the complaint over a year ago. Thanks for replying back so swiftly!

            Sincerely,

            ***********************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          170 S Green Valley Pkwy STE 300

          Henderson, NV 89012-3145

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          Customer Complaints Summary

          90 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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