Complaints

• Initial Complaint

  05/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Consumer Portfolio Services, Inc and do not have a contract with Consumer Portfolio Services, Inc. They do not provide me with the original application liked I asked.

  Business response

  08/24/2022

  Business Response /* (1000, 5, 2022/05/27) */ Consumer Portfolio Services, Inc. ("CPS") has reviewed the complaint. Our records show the customer co-signed a Retail Installment Sale Contract on September 10, 2018, for the purchase of a 2017 Mitsubishi Outlander. CPS had forwarded part of the complaint to our Credit Reporting Response Team. Per their investigation, they have concluded that the tradeline reflects accurate information furnished by CPS. If the customer believes this is a matter of identity theft, please submit all relevant documentation to our Credit Report Response Team for investigation at Consumer Portfolio Services, Inc., Attn: Credit Report Response Team, P.O. Box *****, Irvine, CA *****. Please note CPS must report accurate information and cannot remove accurate information.

• Initial Complaint

  05/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am not liable for this a. dept I do not have a contract with. Consumer portfolio nor have any original documentation was never sent to me

  Business response

  08/22/2022

  Business Response /* (1000, 5, 2022/05/11) */ Consumer Portfolio Services, Inc. ("CPS") has reviewed the complaint and account. Our records show the customer co-signed a Retail Installment Sale Contract, with ****** *****, on May 06, 2017 for the purchase of a 2017 *********. Per the signed Contract, the customer agreed to pay CPS the principal amount of $17,720.75 plus finance charges accruing on the unpaid balance at the rate of 17% per year from the date of the contract until paid in full. A further review of the account shows a payment was last received on August 17, 2018. CPS released interest on December 28, 2018 due to the account becoming over 120 days delinquent. Please note, the account was purchased by ********* ******* *******, LLC on/around April 01, 2021. CPS had forwarded part of the complaint to our Credit Reporting Response Team. Per their investigation, they have concluded that the tradeline reflects accurate information furnished by CPS. A review of the tradeline shows CPS reported to all three major credit reporting agencies to reflect the tradeline's status as being purchased by a debt buyer. CPS must report accurate information to the credit reporting agencies and cannot remove accurate information. For more information, or further explanation on Tradeline reporting, you may contact our Credit Reporting Response team at XXX-XXX-XXXX. For more information, or further explanation on the account and/or the balance that might be owed, please contact a representative with ********* ******* *******, LLC at XXX-XXX-XXXX.

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a car that was financed by Consumer Portfolio Services on January 25th 2022. Within a week of purchasing the car, I started noticing that the transmission was shifting slow. I made an appointment with the dealership where I purchased the car to take bring it in to the service department. I took the car in and was told that I needed a transmission. The company that I have my service warranty through approved the repair in mid February. The problem is that there are no transmissions available; they are on backorder with no expected delivery date. I was also told the car needed the axles replaced. Now, the car is at a point where sometimes it will shift into Drive and sometimes it won't. I am afraid to drive it. I called into Consumer Portfolio Services on Tuesday, April 26th and let them know that I wanted to voluntary surrender the vehicle. The representative told me that she had to send my request over to her supervisor who would then contact me. No one contacted me, but I received an email from CPS on that same day, which instructed me to log-in to my account online and electronically sign a voluntary surrender agreement; I did electronically sign on that day, 4/26. I called back on Thursday, 4/28 because I had not heard from anyone and was asked some of the same questions I was asked on 4/26 and was again told by this rep that they were sending over the information to another dept and that someone would reach out to me about picking up the vehicle. Today, 5/2 I still have not heard from anyone. I called back this morning and another rep again told me that they would send something over to another dept and then someone would be in contact with me. It seems as though everyone I talk to is giving me the run around. I am not able to make any more payments on this car because I am now having to pay for another way to travel for work. I need Consumer Portfolio Services to contact me to arrange for this vehicle to be picked up.

  Business response

  08/20/2022

  Business Response /* (1000, 6, 2022/05/10) */ Consumer Portfolio Services, Inc. ("CPS") has reviewed the complaint and the account. CPS received an electronically signed Voluntary Surrender Agreement on April 26, 2022 from the customer. A further review of the account shows the vehicle was successfully repossessed. For more information, or further explanation on the account's current status, please contact the Customer Service Department at ************. Consumer Response /* (2000, 8, 2022/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) The vehicle was finally picked up on Thursday, 5/5.

• Initial Complaint

  04/18/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hello CPS was affiliated with these excessive rates and charges with ************ which CPS still wants me to pay after ********** was shut down and was forced to pay consumer unsure why I didn't hear from them but I feel i shouldn't have to continue to pay this loan and i was lied to about opportunity to refinance. I did file a complaint a few years ago but copping with loss effected in the worse way. Thanks *****

  Business response

  08/28/2022

  Business Response /* (1000, 5, 2022/04/27) */ Consumer Portfolio Services, Inc. ("CPS") has reviewed the complaint, attachments and account. Our records show the customer signed a Retail Installment Sale Contract with CPS on November 9, 2015 for the purchase of a 2008 Lexus IS 250. A review of the contract does not reflect any excessive rates and/or charges as alleged by the customer. Per the signed Contract, the customer agreed to pay CPS the principal amount of $15,961.88 plus finance charges accruing on the unpaid balance at the rate of 19.95% per year from the date of the contract until paid in full. For clarification, the customer signed a simple interest Contract where the payment is first applied to the accrued interest and then the principal. If the customer paid on time, the customer would have paid the exact finance charge listed on the contract. If there are more days in between payments, for example when payments are late or the customer requests a due date change and/or an extension, then more interest accrues by the time the next payment is made so more of the next payment will go to interest. Please note, the customer has had a total of six 1-month extensions and two due date changes throughout the life of the loan. CPS conducted an audit and can confirm that 1. all payments received have been applied accurately and 2. the current outstanding balance owed is accurate. CPS will mail a copy of the audit, signed contract and payment history to the address listed on the account. As a result of the customer's payment habits, more of the payments had gone towards interest. For more information, or further explanation on the account, audit results and/or contract, please contact the Customer Service Department at XXX-XXX-XXXX. Although CPS does not offer any refinancing options, the customer can reach out to other lenders for possible refinancing options. Consumer Response /* (3000, 7, 2022/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Good morning This facility should of been shut down due to attorney general shut that the facility they was working with since cps was in agreement with this facility they went along with the scam. I was never told by dealership about recurring interest or that this dealership don't do finance charges. This facility communication is awful where rep. Don't document where you are receiving calls and email from different agency's. During the pandemic they harassment when i could barely pay my rent do to wage decrease they allowed additional interest rates to accrue Business Response /* (4000, 9, 2022/05/10) */ Consumer Portfolio Services, Inc. ("CPS") has reviewed the additional correspondence and the account. As stated previously, the customer signed a Retail Installment Sale Contract. Per the signed contract, subsection "1a. How we will figure Finance Charge," the customer acknowledged and agreed that "we will figure the Finance Charge on a daily basis at the Annual Percentage Rate on the unpaid part of the Amount financed." CPS believes part of your complaint may be in correlation to the Selling Dealer. CPS has reviewed the contract and confirmed the contract does not reflect any excessive rates and/or charges as alleged by the customer. CPS reviewed the account and collection notes and confirmed any communication with the customer is documented. Please note, CPS made communication efforts during the life of the loan to discuss the delinquency status and continue to set payment arrangements with the customer. As mentioned previously, interest will continue to accrue daily on the unpaid outstanding principal balance. For more information, or further explanation on the account, and/or contract terms, please contact the Customer Service Department at XXX-XXX-XXXX. Consumer Response /* (4200, 15, 2022/06/13) */ ***Consumer filed another complaint: Hello I filed a complaint with you agency and attorney general in ************* due to this loan company has over charge with rates and broken the agreement since i filed a complaint with your agency and others. In April i agreed to make one full payment then to pay $200 on the 15th and the 30th which is my pay days the supervisor stated as long as i kept this arrangement i would be find haven't missed a payment. I feel there retaliating because i made complaint. I received a letter to repossession my vehicle if i don't pay by $616.38 by 6/24. ***Desired resolution: I want this to stick to the agreement that was made in April with the supervisor and cancelled this repossession. If you need copy of payment to show Business Response /* (4000, 21, 2022/07/06) */ Consumer Portfolio Services, Inc. ("CPS") has reviewed the complaint and the account. CPS apologizes for any frustration the consumer has experienced. A review of the account shows the customer was approved for an extension on July 05, 2022. One of our Collections Manager will be contacting Ms. ****** to discuss the approved extension and provide instructions on how to accept and sign the extension agreement form. The customer can also call our Collections Manager directly at XXX-XXX-XXXX.

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I spoke with ******* and *********** about an account that Consumer Portfolio Services is reporting. I was told to contact CPS about the account to request removal. I have tried to contact the credit reporting department numerous times and keep getting put on hold for a ridiculous amount of time. I was given an extension number of ***** but every time I call, I'm automatically put on hold and hear a message saying there are no agents available. I have left numerous voicemails and have not been called back. An agent in a different department told me before I was given that extension number that since the debt was sold to another company that I would have to contact them about credit reporting which doesn't make sense. I was told by ******* that the original creditors must request removal as they are the ones reporting. I contacted the debt collectors and was told they no longer have the debt and have terminated collections efforts and that I would have to contact CPS for a removal of account on my credit profile. I did not want to file a complaint but after 4 days of not being able to reach the department I need, I felt like this was my best and only option of getting this account removed from ******* and ********** credit reports. I am requesting removal because the accounts are listed as sold to another lender and when I reached out t to that lender I was told that there is no debt or money owed to said collection agency.

  Business response

  08/15/2022

  Business Response /* (1000, 5, 2022/04/13) */ Consumer Portfolio Services, Inc. ("CPS") has reviewed the complaint and account. Our records show the customer signed a Retail Installment Contract and Security Agreement on June 27, 2018 for the purchase of a 2011 **** ***** ********* Per the signed Contract, the customer agreed to pay CPS the principal amount of $15,5697.50 plus finance charges accruing on the unpaid balance at the rate of 24.70% per year from the date of the contract until paid in full. A further review of the account shows a payment was last received on March 22, 2019. CPS released interest on July 30, 2019 due to the account becoming over 120 days delinquent. Please note, the account was purchased by ********* ******* *******, LLC on/around April 01, 2021. Our records show the customer spoke to a Credit Reporting Response Representative on March 04, 2022. A review of the call confirms the customer was provided the account status and was advised CPS could not remove and/or delete the CPS tradeline, regardless of the account being sold to a debt buyer. CPS had forwarded part of the complaint to our Credit Reporting Response Team. Per their investigation, they have concluded that the tradeline reflects accurate information furnished by CPS. A review of the tradeline shows CPS reported to all three major credit reporting agencies to reflect the tradeline's status as being purchased by a debt buyer. CPS must report accurate information to the credit reporting agencies and cannot remove accurate information. For more information, or further explanation on Tradeline reporting, you may contact our Credit Reporting Response team at XXX-XXX-XXXX. For more information, or further explanation on the account and/or the balance that might be owed, please contact a representative with ********* ******* *******, LLC at XXX-XXX-XXXX. Consumer Response /* (3000, 7, 2022/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a letter from ********* ******* System and In the letter it was stated that ********* ******* ******* reached out to CPS as a courtesy and that CPS has confirmed that the company has notified the bureaus to delete their trade line. I can't cannot attach the email but if given an email I can forward it if needed. Business Response /* (4000, 9, 2022/04/26) */ Consumer Portfolio Services, Inc. ("CPS") has reviewed the complaint. Our records show we have received the correspondence from ********* ******* *******, LLC. The Credit Reporting Response team has sent an update to the Credit Reporting Agencies on April 19, 2022. Please note, CPS has no control over how or when the bureaus report this update. For more information, or further explanation on Tradeline reporting, you may contact our Credit Reporting Response team at XXX-XXX-XXXX. Consumer Response /* (2000, 11, 2022/04/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  04/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  So these scammers are suing me for $8,500. However on my credit they have something else. This is unethical

  Business response

  08/08/2022

  Business Response /* (1000, 5, 2022/04/11) */ Consumer Portfolio Services, Inc. ("CPS") has reviewed the complaint, attachment, and account. Our records show CPS was granted a judgment by the Superior Court of California County of ************** for $8,096.75. For more information, or further explanation on the judgement amount granted by the court, please contact our Legal Department at ************. CPS has forwarded part of the complaint to our Credit Reporting Response team. Per their investigation, they have concluded that the tradeline reflects accurate information furnished by CPS. Please note, CPS is required to only report the outstanding principal balance owed. CPS does not report any interest or fees owed. CPS must report accurate information and cannot delete accurate information. For more information on credit reporting please contact the Tradeline Reporting department ************. Consumer Response /* (3000, 7, 2022/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is the amount that should be on the judgment.. is what's reported on my credit. I don't accept this Business Response /* (4000, 9, 2022/04/19) */ Consumer Portfolio Services, Inc. ("CPS") has reviewed the additional correspondence. CPS has already confirmed that the tradeline reflects accurate information furnished by CPS, as required by the Credit Reporting Agencies. Please note, the judgement amount may include the outstanding principal balance, interest, fees, court and attorney fees granted by the court. As stated previously, CPS is required to only report the outstanding principal balance owed. For more information on credit reporting please contact the Tradeline Reporting department at ************.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Last year due to Covid I fell behind on 2 car payments but was making monthly payments and some months more than my monthly payments to catch up. When I looked up my payment history payments I made had no money paying down the principal only interest and when I did an online chat they said it was paying down the interest owed on the loan because the payments where late that was the first problem. Early last year after speaking to an agent there I was able to catch up on my late payments because I was told by the agent that they would grant me an extension of my next payment which they allow to every customer. She sent me an email with what I needed to provide and I responded to that email with the answers to the questions because per the agent she said it needed managers approval but since them every month I made payments towards my car loan sometimes more than the amount of the payment itself but 2 weeks ago they decided to repo the car and when I contacted them they said I owed over $1800 which made no sense because I was not behind on that amount. I even had a payment scheduled with my bank to pay my payment the next day that before the car was taken in a repo. I have proof to show my payment history and the email correspondences between me and 3 agents showing what I was told and what I did. I never even knew they intended on taking the car because I was making payments as discussed either on the phone and email. Now I fear of what others have told me, they said I can be sued for the difference of what they get for the car and that troubles me because I was working with them even under the financial circumstances I was in the payment was $440 a month and when they wanted me to make double payments that was near impossible to do. I want to provide all the information I have so we can reach an agreement where I am not responsible for any difference since they lied to me and took payments and didn't apply any funds to the payments which is fraud

  Business response

  04/13/2022

  Business Response /* (1000, 5, 2022/04/05) */ Consumer Portfolio Services, Inc. ("CPS") has reviewed the complaint, attachments, and the account. Our records show the customer signed a Retail Installment Sale Contract ("Contract") on December 09, 2017 for the purchase of a 2017 ******* ******** Per the signed Contract, the customer agreed to pay CPS the principal amount of $20,013.20 plus finance charges accruing on the unpaid balance at the rate of 15.50% per year from the date of the contract until paid in full of monthly payments of $431.36. To clarify, the customer signed a simple interest contract where the payment is first applied to the accrued interest and then the principal. If there are more days in between payments, then more interest will accrue by the time the next payment is made so more of the next payment will go to interest. The customer has made 40 payments but had paid late 26 times (including 11 times 10-29 days delinquent, 10 times 30-59 days delinquent, 3 times 60-90 days delinquent and 2 times 90+ days delinquent). As a result of the customer's payment habits, more of the payments have gone towards interest. A further review of the account shows the vehicle was repossessed on March 08, 2022. Please note, CPS made several attempts to contact the customer prior to the repossession to discuss the account status and payment arrangements. CPS was unsuccessful with communication attempts. CPS conducted an audit and can confirm that 1. all payments received have been applied accurately and 2. the current balance owed to reinstate the vehicle is accurate. CPS received a partial payment on 01/12/2021 for $200. The partial payment completed the past due December payment. CPS received the next payment on February 01, 2021 covering the past due January payment and February 23, 2021 covering February's past due payment. Please note, there was not a full payment received for the month of March, August, November, December 2021, and January 2022. As of April 4, 2022, the account is 140+ days delinquent and past due for the November, December, January, February, March and soon to be April payment. CPS will mail a copy of the audit, signed contract and payment history to the address listed on the account. For more information, or further explanation on the payment history and/or audit results, please contact the Customer Service Department at XXX-XXX-XXXX. If the customer would like to discuss redeeming the repossessed vehicle, the customer may reach out to the Reinstatement Department at XXX-XXX-XXXX. Consumer Response /* (2000, 7, 2022/04/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Over the course of the loan I feel behind on monthly payments a few times due to life events however the company allowed me to forgo those payments due to the reasons and based on my understanding was extended the loan agreement. Twice I made prior to making a payment late requested via their website requested for extended time to make a payment without any penalty and it was granted which was prior to 2021. In 2020 I made a similar request while in the hospital for a massive blood clot in my leg for an extension and I thought it was approved but later to fine out that instead of skipping the payment as previous payments where done in the past they only gave me additional days to make that payment which changed the due date from the 23rd of each month to the 9th of each month and I did not know that until April of last year when I spoke to the representative who sent me the email stating that. During our phone conversation the representative said that if I bring my account current which at that time was 1 month behind she would put in the request to have my next payment skipped without any penalty which I indicated in the emails I supplied you, doing that I had made other bills I owed late because I was told to bring it current and May's payment would not be due which is what I was told, what I did and was under the impression was going to happen. Once my account was up to date in April 2021, I sent her the email stating I brought it current, she replied with questions that needed to be answered which I did and that emailed was supplied to BBB. Because I did not receive any additional emails from that representative I thought everything was good with the extension and did not have to pay May's payment so I started paying my bills I made late to bring my account current with CPS current. In June when I logged I to my CPS account to make my payment is stated I missed May's payment so I sent that representative a few emails asking why but received no response. I received an email from another representative to make 2 payments to bring my account current and sent her the email thread that transpired with the previous representative and pleaded for the response I was told would happen for 1 missed payment and I had the money to make 1 or the 2 payments due but received no response so I made that 1 payment causing me to be behind by 1 payment. From that point on I was late to make payments because the payment date when I entered the loan agreement was the 23rd if each month was moved yo the 9th of each month which I could do each month because as I explained to 2 previous representatives I couldn't do because I had to pay rent by the 6th of each month but was making my payments like I did before they changed the due date to the 3rd Friday of each month which is what the original loan was meaning by the 23rd of each month. CPS still charged me late gees and they also stated that in their response to BBB that I was late on payments and that was because the changed the due date to a date I could not possibly due and did not agree to move it back to the 23rd as the original loan agreement was. If CPS had moved the due date back to the 23rd of each month none of my payments would have been late. The reason why partial payments were made in tge last few months prior to them repo the car was because I suffered a set back in my health condition and was back in the hospital for 6 days however as I indicated to the person on the phone with CPS I was making a payment of $600 on the 9th but they decided to repo the car on March 8th. The points I am making is that in April of 2021 I brought my account current with the understanding that May's payment would be skipped. After making several attempts to reach the representative I was working with went unanswered I went ahead to continue making payments on the 3rd Friday of each month as before they changed the due date. After responding to another representative email I responded with my request again and attached to that email response the previous emails that transpired with the previous representative but response ever sent to me. CPS would not change the due date back to the original due date, and they would not allow me to skip a payment even after I was told they do that for clients up to 6 times and they did so for me 4 previous times and takes manager's approval for the 5th time which is why I had to answer the questions in the email I supplied BBB with showing in April 2021 and why I thought it was approved and didn't make May's payment. Every time I received an email from CPS I responded to those emails with request for either skipping a payment and change the due date back to the 23rd but it fell on deaf ears. My payments from June to November showed late because the payments were due on the 9th but ai made them on the 23rd. Partial payments were made because I couldn't work and that was all my wife could pay with what money we had left after she paid the other monthly bills and she thought at least making a partial payment was better then not making a payment at all. And once I was well enough to work again I was ready to make a $600 payment as I stated on the phone with the representative but they repo the car instead. They state they made attempts to reach me and work with me but the truth is I answered their emails with request to reach an agreement that works for them and myself but with every response from me no additional emails followed from CPS. I made many attempts to reach an agreement with them but they never responded back to me so for them to state they where unsuccessful to reach me that is a lie because I responded to every email, phone calls on the other hand I never answer phone numbers I don't know. As far as their response about their reason not to apply ments I made towards the principle that is not true because once I chatted with them and stated that is illegal they immediately started applying money towards principle with every payment I made no matter the amount. Off the top of my head I believe it was 3 or 4 payments I made in a row that no money was applied to the principal amount owed. According to my credit report per ****** ***** a change in status with my account shows that the account is closed, with un updated number of missed payment to from 18 times to 1 time and the amount owed before April 5th showed over $14,500 to just over $13,000. I tried to reach an agreement with CPS but CPS did not want to reach an agreement with me. If their policy is to give customers up to 6 times to skip a payment why did they allow it 4 times for me but not the 5th time when I asked for it even after I complied with what was asked of me. When I asked for the date to go back to the original due date it was not performed on their end but I was making it on my end. They argued their case saying I was late on payments, I missed payments and I gave partial payments these are my answers to their response and the truth per me.

• Initial Complaint

  03/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Wrongly repo my vehicle. In addition they owe me money. They broke my contract and now updating the credit card companies of wrong information,

  Business response

  08/03/2022

  Business Response /* (1000, 5, 2022/04/05) */ CPS has reviewed the complaint and the account. CPS conducted an audit and can confirm that the current outstanding balance owed is accurate. Per the contract signed on June 21, 2017, the customer agreed to pay CPS the principal amount of $17,465.74 plus finance charges accruing on the unpaid balance at the rate of 17.99% per year from the date of the contract until paid in full. A review of the signed contract shows the customer agreed to all terms of the Retail Installment Sale Contract with CPS, including the finance charges and payments. Subsection 2d "We may take the vehicle from you.," located under "OTHER IMPORTANT AGREEMENTS" states "If you default, we may take (repossess) the vehicle from you if we do so peacefully and the law allows it." Our records show the vehicle was repossessed on October 20, 2021 due to the account being over 90 days delinquent. CPS sent the customer a "Notice of Our Plan to Sell Vehicle," dated October 22, 2021, to the address on file. The vehicle was sold at auction on January 06, 2022. After the sale, CPS mailed the customer an "Explanation of Calculation of Surplus or Deficiency," dated January 14, 2022, to the address on file. CPS had forwarded part of the complaint to our Credit Reporting Response Team. Per their investigation, they have concluded that the tradeline reflects accurate information furnished by CPS. CPS will mail a copy of the audit, signed contract and payment history to the address listed on the account. For more information, or further explanation on Tradeline reporting, you may contact our Credit Reporting Response team at XXX-XXX-XXXX. The customer may reach out to the Deficiency Department at XXX-XXX-XXXX to discuss any payment arrangements that may be available for the remaining principal balance, interest and any fees that may be owed, or to discuss settlement. Consumer Response /* (3000, 7, 2022/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Never received a notice in addition they went against their word. i dont have contract with them. They never sent documents of anything. nor did they respond to the money they owe me for being sold a lemon and was told i would be reimbursed Business Response /* (4000, 9, 2022/04/11) */ Consumer Portfolio Services, Inc. ("CPS") has reviewed the additional correspondence and the account. CPS has attached a copy of the notices referenced in CPS's previous response. Please note, both notices were sent to the same address that the customer used to file the complaint. The customer is alleging she never had a contract with CPS, however, in her initial complaint she states, "They broke my contract." A further review of the account shows the customer attempted to file a complaint with our Dealer Compliance Department but failed to provide the requested information and/or documentation to conduct a full investigation. For more information, or to discuss the appropriate documents needed conduct an investigation , please contact the Dealer Compliance Department at XXX-XXX-XXXX.

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was laid off in April 2021 due to COVID-19 impacting my employer. I received unemployment until November 3rd and was able to keep my account current. The day I found out I was receiving my last unemployment check, I contacted CPS immediately that same day and requested an extension. I was not delinquent when this request was asked. I had never been late before and they said they could submit for a one month but I guess because of how upset and under stress I was, I didn't provide a date the payment would be made. The request was denied because of this and I was able to provide a date a few days later when I called to check the status and it was still denied. I have to talk to the same reps because of my personal financial situation. The morning rep is very rude but the evening rep Janet is so pleasant and takes my concern seriously. She submitted again for an extension in December after the payment was made and yet again DENIED. I couldnt look for work due to contracting covid on December 10 and was sick for 4 weeks behind it allowing no room for me to get caught up and a negative impact to my credit. I am still due 394 for Feb. (which will be paid on Thursday) plus being due for March and now April. I just started working in mid February and I am trying everything to get caught up. All my other lenders have been willing to provide extensions except CPS to allow me to get caught up with rent and utilities. They are aware now that I am working and have started calling every day for payment but not willing to work on a solution to allow me to get caught up.

  Business response

  08/04/2022

  Business Response /* (1000, 9, 2022/04/04) */ Consumer Portfolio Services, Inc. ("CPS") has reviewed the complaint and the account. CPS apologizes for any frustration the consumer has experienced. Please note, the account is eligible for assistance. CPS recommends the customer to call and speak directly with the Supervisor, Zulma R*****, at ************ to discuss and accept the available assistance.

• Initial Complaint

  03/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I get keep getting harassing phone calls from one employee, saying I owe money from a car loan but when I have asked repeatedly for proof since 2020 they have not provided anything. If I owed money they would have sent proof by now or sent it to collections. I have had to block the number and still get a call every month or every other month!

  Business response

  07/29/2022

  Business Response /* (1000, 5, 2022/03/21) */ Consumer Portfolio Services, Inc. ("CPS") has reviewed the complaint and account. CPS records show there was an outstanding balance after receiving insurance proceeds. CPS reached out to the customer to attempt to resolve the balance. As a gesture of goodwill, CPS has since waived the remaining balance and placed a full cease and desist on the account. For more information or to remove the cease and desist, please call customer service at ************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩