We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Parking Facilities

          City Parking

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Parking Facilities.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            04/14/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I've had several issues with City Parking. first, I was charged twice at one of their facilities in November 2021 and attempted to contact them to cancel my reservation with no response. I contacted them through their only source of contact at their email and they never responded. Secondly, I booked a reservation on 4/5/22 at a SOHO location but their app never actually registered a booking but I was charged. At the time of getting my car they told me I had to pay again, even though I showed them the charge, and then email to get a refund. Once again, I attempted contact by the email several times with no response from the company. I called the facility and they are of no help in contacting the company to get the refund. This company is corrupt and cheats their customers.

          • Initial Complaint

            04/13/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I dropped off my car there on Monday 4/11/2022 at appx. 11:40. Upon my return at appx. 13:30 , after paying for my parking fee of $33, my car was brought back up to me with damage along both passenger doors. There was no manager to contact or help resolve the situation. The police was called on me and the attendant wouldn't even file a claim until the police arrived. I have been trying to reach the manager named ***** for which i was given contact info. He as not returned my call. I called ***************** and they also haven't returned my calls.

            Customer response

            05/23/2022

            Better Business Bureau:

            At this time, I have not been contacted by City Parking regarding complaint ID ********.

            Sincerely,

            ***********************

          • Initial Complaint

            03/16/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Over a month ago, 2/7/22, my vehicle was parked by an employee at the garage and damage was made to my car (wheel) rim. I was issued an Accident Report and ********** contact number. I have made numerous attempts over the past month, by email and phone, but there is never been a reply or anyone to answer the call. The call has to be transferred to a voice mail which is always full and not accepting calls, I contacted a salesperson for the company, ******, on March 1st and was told to forward an email to the sales **** ********************************** and that email would be forwarded by them to the supervisor of the claims ****. I was told I could be expected to hear back in 48 hours of the forwarded email. To date I haven't heard from anyone and nothing has changed regarding subsequent emails or calls.

            Customer response

            04/26/2022

            Better Business Bureau:

            At this time, I have not been contacted by City Parking regarding complaint ID ********.  Is there some other agency that I could contact to assist in such an issue?  This is a known business and I think it is their attitudethat they can just ignore requests to address their actions regarding the blatant damagecaused to my vehicle by not responding.

            Sincerely,

            *********************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          360 Furman St

          Brooklyn, NY 11201

          Visit Website
          (646) 584-0409

          Customer Complaints Summary

          84 total complaints in the last 3 years.

          22 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.