Complaints

• Initial Complaint

  10/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son started playing for REBELS lacrosse (part of Blatant Athletics/Lacrosse) back in March of 2024. Within the process of starting, we were encouraged to purchase REBELS gear from the very beginning. So, on April 17th I purchased the uniform started pack $200 and REBELS helmet for $399.99. We were told it could take some time for the gear to come in and the helmet. We received the uniforms within a couple of weeks and never received the helmet. We went most of the summer without the helmet and were told by our REBELS administrative assistant to reach out to **** for the refund, so I did via email. I never received a refund for the helmet. At the conclusion of the season, we were persuaded to pay/ reserve a spot for our players for the following year on REBELS team many times. I didn't commit right away because of other variables at the time. I finally paid my dues for my son on July 28th for $2,244.38 for the whole 2024/2035 season. However, it was never communicated to parents that REBELS would be branching off from Blatant Athletics/Lacrosse in mid-August. I was told to reach out to **** for a refund. Since then, I have emailed **** (Blatant CEO) many times and only getting one response on August 26th said the refund will be done very soon-thanks for the patience. I still have received no credit/refund on my credit card for the total of $2,644.37. Which is owed to me since I have never received the helmet and now my son does not play for that Lacrosse team. I think I have been very patient in waiting and giving them the opportunity fix their mistake. I have all emails and credit card statements to prove. I appreciate your help with getting me a solution to this problem.

  

  Business response

  10/25/2024

  Good morning ****** and sincerest apologies for the headache this delay has caused. We recently have had to restructure our Rebels program, so can you please forward your previous communications with **** to ******************************************** so we can review the full correspondence, and issue the appropriate refund?

  Thank you very much.

• Initial Complaint

  10/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been working as a lacrosse coach with the ****** team in ******** which is partnered with ************************** in ********. As the summer season was ending, word had gotten out that I would be joining a new club team the following fall. I received an email on July 9th, 2024 thanking me for my time with the organization and my services were no longer needed to attend the last lacrosse event that weekend, July 13th. Our contract said that we would be paid every month throughout the year except September and I never received my payments from July 2024 or August 2024 for the services I provided from August of 2023 until July of 2024. I have reached out almost weekly since that date through email and phone call asking for clarification on when I would be receiving my compensation. I have received not one phone call back, I have gotten one email back on September 5th saying that it would be looked into and fixed, yet I have not heard anything back after I have reached out numerous times following that. I will continue to call and email trying to get this resolved but would love any additional help or information.

  

  Business response

  10/04/2024

  Good morning - complaint has been received and the ****** staff will reach out shortly as they are still reviewing coaching contracts for this year into 2025. Thank you very much for your patience.

  Customer response

  10/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am no longer a member of the Rebels staff so reviewing the ********************************************************* I am looking to receive my last 2 payments that I have never been given from July of 2024 and August of 2024.

   

  ******* ******

  
  
  
  
   
  

  

  Business response

  10/29/2024

  Hi ******* and sincerest apologies for taking so long to get this resolved - we are still in the process of closing out the Summer program with the administration and hope the have everything resolved within the next couple weeks. Can you please forward over to ********************************************* prior correspondence with Rebels admin, confirmation and amounts of total owed, and an address where a check can be sent? Then upon approval from the ****** staff we will have it issued.

  Thank you very much.

  Customer response

  11/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  09/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Seeking refund for lacrosse sports registration fee after our local affiliate parted ways with Blatant. Have been in contact with Blatant CEO, ******* *******, via email. On 8/7/24 ******* asked for the mailing address for processing the refund check. Address was provided same day via email reply. Follow up received on 8/20/24 from *******, stating the address was received and refunds are taking longer than expected to process. Email sent 9/8/24 asking for update and requesting immediate refund. No reply to additional email. No reply to voicemail left on 9/11/24.

  

  Business response

  10/01/2024

  Good afternoon, confirming refund check has been mailed. Thank you very much for your patience as we resolved this manner.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My son was registered for the Rebels MD North Lacrosse Club (part of Blatant Lacrosse), for the 2024/2025 season. Due to unforeseen circumstances, he will no longer be able to play on the team. I reached out to ******* *******, CEO of Blatant, LLC, explaining the situation and requested a refund. ******* committed to issuing a refund, but despite numerous follow-up attempts, the refund has not been processed. Timeline of Events:5/23/24: ******* ******* emailed me, offering a 5% discount for early registrants who paid via Zelle.5/31/24: I made a payment to Blatant Lacrosse via Zelle.7/25/24: I emailed ******* ******* to inform him that my son could no longer participate in the lacrosse program and requested a refund.7/30/24: I followed up with ******* ******* regarding my refund request.7/30/24: ******* ******* confirmed receipt of my refund request and stated it would take 5-7 business days to process.8/9/24: I followed up with ******* *******, as I had not yet received the refund.8/12/24: ******* ******* confirmed that the refund had been processed on their end.8/14/24: I followed up again.8/15/24: ******* ******* replied, stating: This is still in processing; it might take a few more days. It was more than we expected, and the system only processes a few at a time (it has a daily limit).8/23/24: I followed up again.8/26/24: I followed up again.8/26/24: ******* ******* responded: I apologize for the delay. We were not expecting the disbandment, and it is taking longer than expected to close the books. We are working as fast as we can and sincerely apologize for the delay.9/4/24: I followed up again.Despite my repeated attempts to resolve this matter directly with Blatant Lacrosse, I have not received the promised refund, and no services were rendered. Additionally, it is my understanding that the team has been disbanded. I am requesting the BBBs assistance in securing the full refund due to the vendors failure to fulfill their commitment.

  

  Business response

  09/10/2024

  Greetings - this complaint has been received and will be processed by the appropriate team. Confirmation will be sent once completed. Thank you very much for your patience!

  Customer response

  09/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  It's now been over a month since Blatant committed to providing the refund, and this is the fourth time I've been told it would be processed. I would like more clarification on when I can expect to receive it.
  

  ***** ********

  
  
  
  
   
  

  

  Business response

  09/25/2024

  Good afternoon ***** and sincerest apologies for how long this has taken to be resolved. The refund check has been written (see attached) and will be sent out with this week's batch. As **** mentioned we had many more refunds to process than initially anticipated, so we thank you very much for your patience during this time.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have signed a contract to be paid on the 15th of each month. Since the beginning Ive never been paid on the correct days its always been the coaches have had to reach out why they havent been paid and there is always an excuse on why it is late. My contract states my last payment should be on 8/15 but I was not paid on that date. I sent a email regarding my problem and they responded with its processing. After a week of still not receiving my money. They apologized and said it was because of the recent disbandment of the western division. So they again responded with its now processing again and will be in my account in another 3 to 5 days. Its now been 8 days since they have said that and I am still waiting on my payment.

  Customer response

  09/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  08/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I, as well as several other coaches of Rebels LC, have been taken advantage of by Blatant LLC and ***********************. After several weeks of late payments, the final payment of this summer coaching season has yet to have been paid out to coaches, two weeks later. Contract states paydays for this summer were meant to be 6/15, 7/15, and 8/15 and not once was a single coach paid on time. I have reached out to this *********************** several times through text message and email and been blown off saying this last payment was on its way and several other responses which have yet to have been made truthful. This is terribly run and ****** me from ever coaching through them again, which is a shame because the summer season went great. All that I ask is that I and the other coaches get the payment they earned.

  

  Business response

  09/06/2024

  Greetings - we apologize for the time it has taken to resolve this matter. It has been logged with our ********************* and Rebels Staff, and will be settled as soon as possible. Please CC ******************************************** on all correspondence going forward. Thank you very much.

• Initial Complaint

  08/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a note for coaches/future coaches of Rebels LC. ***********************, the head of this business has failed to pay multiple of his coaches in the Rebels MD North program on time. In the contract, it specifically notes the dates of payment are 6/15, 7/15, and 8/15. I am writing this on 8/22, and have yet to be paid for the month of August. As for the other two months, both payments have been either over 2 weeks late, or done through Venmo, as opposed to direct deposit, which was the designated method of pay, per my contract. I have contacted *********************** through email and have not gotten a response back. This is a poorly run operation and I will not be continuing my coaching through them, once my contract is finished.

  

  Business response

  08/26/2024

  Hey good morning ***** and apologies for the lack of communication on our end - I know the ********************* have been doing their best to issue all final summer payments amidst a large reorganization. I have forwarded this to our *********************** in the future they would be the best POC at ******************************************** and they will get everything squared away as soon as possible.

  Thank you very much.

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased some items of clothing for my daughter's lacrosse team on June 22, 2024. The website said ***** business days, which would have meant it would arrive during the current playing season.As of today, it has been 20 business days -- one month to the day in "real" days -- and nothing has even shipped. Seeing as the lacrosse season is now over, I asked for a refund. I was offered 20% off and free, upgraded shipping. There was NO communication that these items would be so late. I reached out to them on the 19th business day. My daughter's season is over and she won't ever play for that team again, rendering the items useless to her/me. I paid for items to be sent in ***** days. That didn't happen, simple as that -- and they still haven't shipped.

  

  Business response

  07/23/2024

  A request has been sent to issue a refund for this order. Thank you.

  Customer response

  07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved -- assuming that the refund is actually isued.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed an order on June 8th. On June 23rd I sent an email checking on my order as the website states its produced and shipped within 14 business days. Since then I have emailed 5 times and each time I am given a different excuse for the delay. Last week I was assured it would ship this week. However I was told today its still in production. This is the second time an order has taken over a month to even be produced, the last being during the holiday so I have the company the benefit of the doubt. I was charged for The items at the time of purchase however have not received what I paid for with no time frame. I requested a cancelation and refund.

  Customer response

  07/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. They offered me a 20% refund and have assured me that the merchandise will ship out this week. 
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I order a sweatshirt from this company which manages the team store for a sports team my child plays on. The original delivery date was estimated days within the time I placed the order.There was no response when the shipment was not arriving nor trackable based on the information provided by the company. The response came weeks afterward. The deliver finally arrive almost two months after the original order.When it arrive the sweatshirt sized YOUTH small, was a child's size. When I wrote them explaining that it was the wrong size for my daughter they told me that all items are custom and unable to be returned or exchanged, and that I agreed to their return policy when I purchased it. They did offer me a 15% discount on the next order which I decline for the reasons above.

  

  Business response

  06/05/2024

  I believe a refund/replacement has been approved for this-please stay in communication with ************************************** until this issue has been resolved.

  Apologies and thank you very much.

  Customer response

  06/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter appears to have been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩