Complaints

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  So I have given Rebels Lacrosse, which is under Blatant, almost 2months now to provide a response and resolve this matter in the best interest of us both.Instead I received emails from ***** buying the company more time. All the while still trying to retrieve automatic payments. What prompted me to contact BBB is after I cancelled the direct payment plan, they still collected another payment through the LeagueApps account which my bank didn't have a block on! The problem is, my son hasn't played on his Rebels **** team since the last summer tournament and his ********************* game was in *********** w the Natl Team. So we have requested a refund for Fall 2023 plus player pack and all we have received from Blatant is a Blatant brush-off! I think the program is great and despite how screwed up they've managed to handle this past fall season, none of the numerous issues in the fall affect the request for refund. My son chose to focus on football and wrestling and didn't not have the time to commit to Rebels ***. Furthermore we have relocated and he has missed the entire fall 2023 season for the **** Red Raiders of the Rebels. I am not asking for special treatment. Just the appropriate respect we have extended to the program. Hopefully the folks in charge will see this and refund us what is owed. Originally we were willing to continue w Natl Team but the manner in which Blatant has done business has caused me to blatantly desire a full refund of all fees since July.Respectfully I wish the team all the best! There a good group of kids and parents, it's unfortunate that the program takes them for granted.

  

  Business response

  01/25/2024

  Hi good morning and sincerest apologies for this taking so long to be resolved. Usually Rebels tuition is non-refundable as the tournaments are paid for in advance whether or not an athlete participates in them. However, I will bring this to the attention of the Rebels directors to see what can be done. Thank you for your continued patience with us as we look further into this.

  Customer response

  02/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Still no response from their Administration. They forwarded an email of the complaint to the Coach, who would had no problems with at all. He's great! But in regards to our refund, still no word, email, correspondence or resolve.  
  ******* *****
  
  
  
  
   
  

  

  Business response

  02/22/2024

  Hi, we are in constant communication with this parent and working out an arrangement going forward. We expect them to withdraw this complaint. Attached is a copy of the refund policy as well for reference.

  Thank you.

  Customer response

  02/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this is a fair resolution. We look forward to receiving the player pack for Nationals and playing in future tournaments. 
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  10/18/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company owns Rebels Lacrosse Club which is based in *********, **, but has teams in **.Our son played lacrosse for Rebels ******** North during the '22-23 season. In May, at the urging of the Rebels Recruitment Director and Rebels Administrator, we paid the early evaluation/registration fee of $2,755 for the Rebels ******** North team. The Rebels email invitations and website do not indicate fees are non-refundable. In July 2023, we made the decision to try out for Rebels *** (still part of the ********************* Prior to making this decision, we had email correspondence with Director Rebels ***, to determine if Rebels *** planned to have a boys '27 lacrosse team for the 2023-24 season and to verify the fee previously paid would transfer to the *** team. On 6/19/23, we were assured Rebels *** would have a boys '27 lacrosse team in the 2023-24 season. On 6/21/23, email correspondence indicated fees paid would be transferred to the Rebels *** team. As a result, our son did not try out for Rebels ******** North, but instead tried out for Rebels ***. It was only after tryouts were completed for most area teams that we were made aware Rebels *** would not have a '27 boys team for the 2023-24 season. They offered to place our son on a '26 team, but due to concerns for his safety, we decided not to join the '26 team. On 7/30/23, we notified the Rebels owner/CEO to request a refund as there was no '27 team for our son. We contacted the Rebels again on 8/1/23 when we did not receive a response to our initial email. On 8/5/23, the owner requested a phone conversation to which we agreed and provided our contact information, but he did not contact us. We sent numerous emails and voice mail messages. On 8/8/23 he again asked if we could discuss on the phone, but he failed to contact us. After many attempts to reach the the Rebels owner and his staff via phone and email, we sent a final email on 8/8/23, once again requesting a refund with no response.

  

  Business response

  10/30/2023

  Confirming this was received today (I was out of the office for the last two weeks on my honeymoon), and have scheduled a review at our next partners meeting to discuss a resolution to this. Apologies for the delayed response. Thank you very much.

  

  Business response

  11/06/2023

  Refund was issued and deposited by the customer.

  Customer response

  11/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Refund received and deposited.
  
  Sincerely,
  
  **** And *************************
  
  
  
   
  
  

• Initial Complaint

  09/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered 2 shirts from Blatant on June 4th for an event that takes place this Saturday, September 30. In August, I contacted them and they said the the shirts would go into production the following week. They said I would get a tracking number when shipped. The event is in three days and I have received no tracking number. I have tried to call them three times today and their phone seems to be disconnected. At least it hangs up immediately when called. I know others in my nonprofit group who also have ordered and have not received their merchandise. Can you help?

  Customer response

  10/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
   The shirt did, in fact, arrive on September 29th, for which I was appreciativebut that was cutting it awfully close for something that I ordered at the first of June. I understand that they like to wait until they receive more orders for the same event and I understand the rationale, it was just scary in terms of timing. But I did receive my shirt before the event.   
  *********************************
  
  
  
   
  
  

• Initial Complaint

  07/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My son, ******************, was invited to join the Rebels MD Lacrosse Club Team in August 2022 at a cost of $2500 for the Fall and Spring Season. He participated in one Fall Tournament and several practices in Oct/Nov 2022. He then injured his ankle in Feb '23. I contacted the Rebels/Blatant Events on 3/28 to let them know that ******* would not be able to participate in the Spring Season due to the injury and that I would like a partial refund. I followed up on 4/18 with a doctors note that states ******* is not allowed to play in club spring lacrosse season and requested again, a partial refund. Subsequent emails on 4/24, 4/29, 5/9 phone call and 5/22 scheduled phone call that the *** (*****************************) did not call into. I was told by one of the coaches that a refund was unlikely because tournament fees had already been paid. This is a moot point as the team held try outs on 4/30/23 to replace my son with another paying player to recoup any potential costs of tournaments, etc. After not hearing back from the organization, I placed a request with my credit card company to dispute the $183.75 charges on 5/24. After investigating, my credit card company sided with me and agreed to reimburse me. After the credits came through from my credit card company, Blatant LLC had the audacity to RECHARGE my credit card on 6/27 in the amount of $367.50, AFTER I HAD REMOVED my credit card information from their system. They literally charged my credit card WITHOUT my authorization or PERMISSION. I believe that using my credit card without my permission, even if I gave it to them in the past, could constitute a federal crime! I am seeking a refund in the amount of $1,286.25. PLEASE HELP!

  

  Business response

  07/10/2023

  Good afternoon and sincerest apologies for this as it seems like a miscommunication with our ***************** team. I have sent this to them and they will be reviewing it for a resolution. The best contact info to correspond with them directly is ***************** / ************. Thank you very much, and all the best to your son in his future endeavors.

  Customer response

  07/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company only passed along my complaint to another internal party.    I would like a response from the company as to why my credit card was charged without my permission and confirmation on when I will receive the refund requested.

  *********************
  
  
  
  
   
  

  Customer response

  07/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company is still investigating internally, so issue is not resolved.  I did not authorize this latest charge that was made.   In fact I removed my credit card information from my account and yet the company went ahead and charged my card without my permission.

   

  *********************
  
  
  
  
   
  

  

  Business response

  07/27/2023

  Hi, we spoke with **** externally to resolve this matter. Copy of the refund check attached and I assume she will verify once received. Please let me know if there is anything else we can do to mark this as resolved on the public page. Thank you very much.

• Initial Complaint

  07/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  May 26 purchased 2 shirts from Blatant Sports Store on line - I still have not received my shirts and they have stopped replying to my emails checking on them. I ordered them thinking I would have them at least in 3 weeks after ordering for a granddaughters state softball tournament (site says ***** days for production). This was the last response - nothing since:From: Blatant Team Store <**************************************>Sent: Friday, June 23, 2023 10:34 AM To: ********* ******* <******************>Subject: Re: Order #***** confirmed So sorry! There must be an issue we are trying to fix! We are currently a month and half out and no shirts or update on getting reimbursed - Very Upset and do not want anyone else to have to go thru this

  

  Business response

  07/06/2023

  Greetings and sincerest apologies for this delay. Sometimes orders with new artwork take longer to deliver as we need to wait to receive our production materials from our vendor, and then the production time is ***** days on average once said materials are received. However, that was obviously not properly communicated to you from our end, and thus I have requested our CS team issue the desired refund for this order. Sorry again about this, and hopefully we can deliver faster in the future!

• Initial Complaint

  05/02/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In November of 2022 my son was hurt playing in a lacrosse tournment for the team called the Rebels owned by Blatant LLC. For the next 2 months he was being observed by several doctors for a bad concussion. He was not able to return to lacrosse because of that. In February of this year I was advised by the coaches wife since my son only played on the team for a quarter of the year to reach out to the *** of Blatant LLC which is ***************************** for a pro-rated refund for the remainder of the year my son could not play. We paid a total of $2500 for the whole year for him to play. After doing so, ******* agreed to issue me a check for a pro-rated refund for the remainder of the year. My first email contact with him was on 2/15/23. As of todays date 5/2/23 and 48 emails later, ******* still has not fallen through on his promise to issue a prorated refund check to me. All I am getting is excuse after excuse from him and he is now no longer emailing me back. He also has never answered the phone will calling him repeatedly. Attached is one of many emails from ***************************** where he agreed to issue the pro-rated check to me, but never has to date.Please help!!

  

  Business response

  05/16/2023

  We are very sorry to see this. It seems like a clerical issue that has been forwarded to our Rebels team who will respond accordingly. Please feel free to communicate with them via ***************** and/or our main office line ************ until the situation is resolved. Thank you!

  Customer response

  05/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  I spoke to ***************************** on the phone 5/8 and once again was promised he would take care of the refund.  He confirmed my address for the 3rd time and the amount of the refund and that he would have a tracking # for me the next day to track the check in the mail.  I contacted him via text on 5/9/23 to confirm everything we spoke about and he stated the tracking # would populate on 5/10/23 and he would send me an email.  That is the last time I heard from him. I never received the tracking email nor will he return my phone calls or text messages.  It has been almost 4 months this has been going on and everything he says has be all lies.  

   

  
  *********************
  
  
  
  
   
  

  

  Business response

  05/16/2023

  ***** was provided with a tracking number for a refund check.

  It was explained that when signing up for a year long commitment there are no refunds. Even so, we still agreed to a refund and have sent and provided tracking number for the details.

  Since the customers refund was not eligible, it took longer to process a custom request. We have been in contact with the customer.

  Thank you and we are glad we were able to come to a resolution. 

  Customer response

  05/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩