Name: Frisch's Restaurants Inc.
Address: 2800 Gilbert Ave, Cincinnati, OH, 45206-1206, USA
Telephone: (513) 961-2660

Business Profile

Restaurants

Frisch's Restaurants Inc.

This business is NOT BBB Accredited.

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Initial Complaint
10/03/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On October 2, at 8pm I ordered the seasonal pretzel burger value meal and chicken wing value meal. The menu and their website stated the value meal cost 9.99. They charged me 13.19 and when I refused to pay the undocumented up charge they called ***** ******** police department on me. ***** ******** pd told me to pay the charge, how it was not an unfair business practice, and file a report.
Business response
10/03/2024
Thank you for reaching out. We apologize for your experience and someone from our office will be in touch soon!
Initial Complaint
10/01/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On Friday 09/28/24 my fiance and I purchased food at Frisch's drive-thru window for a fish sandwich, fries, a chef salad and 2 hot fudge cakes. I live less than 5 minutes away but when I got home one of the hot fudge cake looked a mess. The ice cream was melted, the cake was no longer stacked and there was no cherry. I decided to eat it 1st because it was melting so fast. I took 2 bites and on the 2nd bite I felt something strange in my mouth. It was a 2 inch piece of cellophane tape. So then I decided to eat my salad, but there was no salad dressing. I tried calling Frisch's 3 times and each time someone picked up the phone and then hung up without saying anything. I waited about 10 minutes before calling again. I spoke with Bryce who told me he would give me a credit for 2 hot fudge cakes and the salad and said he would be working Saturday 09/29 from 6:30 until closing. But I didn't make it back to Frisch's until today 10/01/24. I explained everything to the waitress, ordered and ate more food, then the waitress said that she'd explained everything to the acting manager, Desiree who questioned me with an insulting and derogatory manner as if I did something wrong. Bryce had also told me that if I wanted a credit on my debit card I would need to bring it to store. Well Desiree told me that I would need to bring the food back, which sounded absurd. I still have the hot fudge cake and the 2 inch cellophane, because I wanted to show it to Bryce. Well Desiree tells me that Bryce no longer works there and they won't have another manager until Wednesday. I want to file this formal complaint about them trying to choke me to death, serving me a hideous desert, a salad with no dressing, a poor attitude, no decency to prepare a fresh desert, no apology and talking to me ble as if I made the error. Can I sue?
Business response
10/01/2024
Thank you for reaching out. We apologize for your experience and someone from our office will be in touch soon!
Customer response
10/11/2024
I received an email from Aaron from the Frisch's office. Aaron offered me a refund of the money that I spent at the restaurant on 10/01/24 and a $50 credit for future purchases. He also noted that he would arrange an apology from the acting manager, Desiree.
I turned down the $50 credit because he wanted me to go into the restaurant and present the email as proof that I was due a $50 credit. Without an apology from Desiree and considering her attitude and lack of people skills I didn't feel that the matter was solved and I didn't want to experience another episode. Also, I never received the $35.82 credit on my debit card either.
I am not satisfied with Aaron's resolution and after 23 years, I have decided not to frequent Frisch's store anymore.
Business response
10/20/2024
Thank you for reaching out. We apologize for your experience and someone from our office will be in touch soon!
Customer response
10/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

) On 10/03 I sent Aaron M***** the debit card number because he promised to reimburse me $35.82 for a meal we purchased at the restaurant, but that never happened. I did receive an apology from Desiree, but I decline his $50 credit

Regards,

****** *****

Business response
10/30/2024
We are sorry to hear that you are disappointed with the resolution we provided. Our Area Manager will be contacting you soon!
Business response
11/07/2024
We apologize for the inconvenience. Our team has tried to contact you on several occasions! Please provide the best phone number to reach you!
Customer response
11/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
09/07/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
September 7, 2024 we went through the drive thru and our receipt order number is ******. for 31.13. We got all the way home and our big boys were plain burgers not even big boys. I called the manager Mary who was so kind as to hang up on me then let some teen girl answer when I called back named Peyton. I quit eating here 3 years ago over this kind of food and service and its unreal to charge me for this kind of trash food. I want my money back without dealing with a manager that hangs up on you then won't come to the phone. It's a liability at that point to come into the store for all I know she would call the cops over me complaining in person. This is unacceptable.
Business response
09/08/2024
Thank you for reaching out. We apologize for your experience and someone from our office will be in touch soon!
Initial Complaint
06/27/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I found a bug in my spicy spuds, when I went to take it back to the store. They wanted me to bring the food back up there in order to receive a refund. I politely told them I threw the food away I brought you back the piece of potato and the bug. I asked to speak with a manager, it took the GM 35 minutes to come and talk to me. She was dismissive and didn't want to hear what I had to say. I will be seeking legal advice because I am very disappointed in this service, and I always go to that location because normally everything is good. I believe I will be cutting my patronage at Frisch's short, and they can honestly close all the locations down at this point. I will also be contacting the health department because that is unacceptable.
Business response
07/02/2024
Thank you for reaching out. Someone from our management team will be in contact with you shortly. We are sorry to hear about your experience.
Initial Complaint
01/29/2024
Complaint Type:
Sales and Advertising Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
[BBB transcribed complaint. See file.] I have never complained about anyone before, but this upset me very much because I think it was so very wrong. Consequently, I am writing you this letter so at least you are aware of the wrong. We ate at Frisch's in **** *******. When we were seated, I asked the waitress if the offer "buy one sandwich, get one free" was in effect. She said it was. So, we ordered 2 fish sandwiches and 2 cups of soup. When I paid the bill, the clerk DID NOT take off for the second sandwich. So, I asked the Manager about correcting the bill. He said, "you did not give us your phone number." I said no one mentioned anything about a phone number, not the server nor the cashier collecting the money. He said, "I am sorry, that's the way it is" and he would not correct the bill for $8.51. I am 90 years old, and my wife is eighty-eight and we have never been treated so poorly and fragrantly cheated so blatantly. The worst thing is we eat at that Frisch's quite often. I was so disappointed with the situation.
Business response
01/29/2024
Thank you for reaching out. We apologize for your experience and someone from our office will be in touch soon!
Customer response
02/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** *** ***** *******
The business has not reached out to the consumers. The business is still running the ad and the consumers have not been refunded.
Business response
02/07/2024
Thank you for reaching out. We are very sorry to hear that your issue wasn't resolved. We have asked our District Manager to reach out to you right away.
Customer response
02/13/2024
The business offered to refund the consumer, but requested the codes from the receipt.
Authcode: ******
Order: ******
(See attachment.)
Business response
02/13/2024
Thank you for sending receipt. Our District Manager has been in contact with you personally and will send for refund requested. Please reach out to her for further assistance.
Customer response
03/27/2024
The consumer was supposed to get a check from Frisch's over a month ago and has not received it.
Initial Complaint
12/08/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 11/10/2023, I placed a pick up order and paid $19.96 online order number ******* I placed this order as a result of seeing a TV advertisement that day for buy one get one free sandwich offer on Fridays @ Frisch's. The ad said all you have to do is, place an order of two sandwiches and mention the BOGO offer to get one of the sandwiches free. When I placed the order, the app wouldn't allow me to apply the discount and wouldn't allow the order to be placed without first paying for it. So I paid for the order and mentioned the BOGO offer when I picked up the order. I was told that they couldn't give me the discount because I had already paid for the order and were unwilling to give me any kind of credit to use in the future. I feel that Frisch's has commited False Advertising and has Defrauded me out of $5.99 . On 11/13/2023, I submitted an online complaint to Frisch's detailing the facts of what happened. The review form asked if I wished to be contacted and I replied " YES " however I was never contacted. On 12/8/2023, I decided to visit the ***** ** location to speak with the Head Manager to hopefully resolve my complaint. I spoke with a Madison who said she was the Head Manager. I explained to her what had happened and she told me that her Supervisor had made her aware of my online complaint and had indicated to her that he/she would contact me. Madison apologized for no one getting back to me however she couldn't do anything about any online/app issues. She said she couldn't give me any kind of credit because they didn't do anything wrong. She told me there was nothing that could be done in order for me to recover my $5.99 . Obviously no one has done anything to try to resolve this issue.
Business response
12/18/2023
Thank you for reaching out. We apologize for your experience and someone from our office will be in touch soon!
Customer response
12/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******
Initial Complaint
12/07/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received an email that advertised a tailgate promo for a Super Big Boy combo for $9.00 available on 12-4-2023. I placed an online order for 2 Super Boy Combos and I substituted a shake for the drink. The menu said that was an additional $4 charge. I also had rewards for 2 free desserts and I have 2 of the hot fudge cakes. I called my local Frisch's in ******* ** to verify they were participating in the promo. They said they were. When I started to place the order it was showing full price. The ad said to tell them when I picked up the item about the promo. I called and they verified the charge would be adjusted when I picked up the order. My husband went to get the order and they told him I hadn't paid. I can't place an online order unless I paid. My husband gave them his ******** card to pay for the order. Charges of $30.99, $36.33 and $5.34 were added to my account. That's a far cry from $23.54. I have contacted Frisch's 3 times and I haven't received any response.
Business response
12/08/2023
Thank you for reaching out. We apologize for your experience and someone from our office will be in touch soon!
Customer response
12/09/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I received an email, responded to it but haven't heard anything else regarding the overcharge.
Regards,

**** * ******

Customer response
12/26/2023
Frisch's contacted me and they refunded the overcharge on this complaint.
Initial Complaint
07/29/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been a member of Frisch's Rewards Program since May 2021. Frisch's recently changed this program so that you can only access it if you have an Iphone or Ipad. I do not have these items. Prior to this I used my computer to gain entry into this program to use points to help for bill. Since I cannot gain access I have accumulated over 400 points and growing. I am seeking to use my points thru my email account or be compensated for the points I have accrued since I no longer can use them to help pay for bill. I have notified Frisch's several times of this problem but nothing has changed.
Business response
08/01/2023
Thank you for reaching out. We apologize for your experience and someone from our office will be in touch soon!
Initial Complaint
03/29/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We are sitting at ************** location and been waiting for our food for an half hour no refills and many people after we got here has their food and ate and left
Business response
03/31/2023
Thank you for reaching out. We apologize for your experience and someone from our office will be in touch soon!
Initial Complaint
03/24/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Frisch's advertises small and large orange juice. However, the small is 12 ounces and the large is 16 ounces. The problem is that 16 ounces is considered a medium and 20 ounces is a large. Furthermore I expect a large drink when I order one. In addition, I spoke to Jessica M on Feb 10 about this and she told me that they sell the 16 ounces orange juice as a large. I then told her that to every other restaurant a medium size is 16 ounces and a large is 20 ounces. This is false advertising. They have no right to sell a medium size juice and try to convince their customers that it is a large.
Business response
03/28/2023
Thank you for reaching out. We apologize for your experience and someone from our office will be in touch soon!
Business response
03/29/2023
*****

Please accept our apologies for any further inconvenience. The sizes for juices and soft drinks are standardized by our vendors and based on competitive market research. There tend to be differences in recommendations depending on the type of product. Regardless, it would be our pleasure to make this right for you. Please reach out to us via ***************************. Your feedback will be considered as we move forward.
Customer response
03/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. The business has not addressed the fact that they continue to engage in dishonest advertising and refuse to address my concerns,

Regards,

**** *****

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