Complaints

• Initial Complaint

  03/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  03-10-23 My daughter and I ate at the seafood bar tonight and it was awful.The fish , shrimp, etc.tasted like it was cooked in grease , oil ,that needed changing and left a bad taste in your mouth. Everything was fried and the fried pickles were mushy on the inside. It was not worth the money. Also I got a carryout order and it was chili and the cheese was missing. I kept trying thinking it was my taste had changed ,it was an off day,but tonight did it . I spent over $50.00 on food that was not edible. I won't be back . This was on Main Street in Hamilton, Ohio. 45013 . It was not busy at all , so there was no excuse for anything to be missing from the carryout order .

  Business response

  03/12/2023

  Thank you for reaching out.  We apologize for your experience and someone from our office will be in touch soon!

• Initial Complaint

  03/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order through **** **** and I picked up it I was treated very rude by the waitress after getting the food I had to wait additional 5 minutes for my drinks that were supposed to be with the combos order. I noticed my order was wrong I called back and was treated rudely, then when I called to speak with the manager was hung up on 4x then when I called back on 5th time I spoke with a young boy and I told him I be filing a complaint with their corporate office he said he didn't give a F*** who I called and hung up. I proceeded to the store to confront the manager and he just looked at me and did nothing. This is most unprofessional behavior I ever experienced and I wouldn't recommended my worse enemy to eat there, go there or whatever their.

  Business response

  03/05/2023

  Thank you for reaching out.  We apologize for your experience and someone from our office will be in touch soon!

• Initial Complaint

  01/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Jan 23 2023 ***** drive thru I eat here ever morning and about 3 weeks ago they started give 1 piece of toast with the breakfast plate and for years it's been 2 and all other frisch's give 2 so obviously someone is making decisions for the company and I'm wondering if they even know it on the pictures on the menus all show 2 pieces of toast also I seen today that the drive thru say that a 2 egg breakfast plate is 5,49 I have been paying 9.49 forever today they try to charge me 10.15 so it went up I guess but I'm not going back I have ate their everyday for at least 2 years this is the one by king's island I wont them to fix their signs or do what the drive thru sign says

  Business response

  01/26/2023

  Thank you for reaching out.  We apologize for your experience and someone from our office will be in touch soon!

• Initial Complaint

  01/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My husband and I got some food to go from Frisch’s last night on ******** ********** **. (1/10/23) We ate the food but within about an hour we were both throwing up and continued to do so through the night with spiking a fever. My husband is retired but I work outside my home and I was so sick I had to call in and not go to work. I missed pay that day due to getting sick from the food. I believe the standard are so low anymore it would explain why we were so sick. I will never eat at any Frisch’s again. This needs to be looked into before more people get sick.

  Business response

  01/12/2023

  Thank you for reaching out.  We apologize for your experience and someone from our office will be in touch soon!

  Customer response

  01/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will looking forward to the business contracting me and we can go from there. 
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  12/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **** *** Frischs Simply gave wrong order, gm stuck up for the employee that did wrong didn’t offer an apology and proceeded to hang up on me before I could ask to be refunded, when given new order from same employees and fighting with the general manager over it (unsatisfactory customer service) I was given a chicken sandwich that appeared to be cut open and spit in. Pictures provided. Gm-Cindy Employee-Chad C.

  Business response

  12/18/2022

  We are sorry to hear about your experience.  We apologize.  Our Area Manager is reviewing and will be in contact with you.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  2 days in one week at this particular Frisch's I found hair in my food. When I approached the manager to make him aware, he said "thanks for bringing this to my attention" and then walked away. What kind of response is that? I didn't eat my food and sent it back and I paid for it. Why did the manager not inquire more and seek additional information to help prevent this from continuing to happen? Makes me weary about ever eating at this place again, but yet I would like to go get the names of the employees and manager to speak to corporate Frisch's and explain more in debt the situation. This place requires a visit from the Health Department.

  Business response

  12/01/2022

  Thank you for reaching out.  We apologize for your experience and someone from our office will be in touch soon!

  Customer response

  12/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  09/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On sept 6 2022 took my son theu frischs drive thru for breakfast, after we left the orthodontist office across the street. Ordered 2 orders of 3 pancakes and 1 order of bacon. Bacon was short a strip and pancakes were absolutely disgusting. They had burnt pieces of onion in them and all kinds of crusty stuff. Not to mention they were toddler sized. I called and spoke with Manager Chris who then lied and said they're supposed to be like this. I said no they aren't. I've never received nasty pancakes like this from this location. I have at the high street in hamilton location. I was at the colerain in northgate location on this day. We I threw the food in the garbage it was unedible except for the 2 small pieces of bacon. Chris says just keep your receipt and use it as a credit. Well I will not ever be going back to frischs ever again. When they feel the need to lie about the food to me. I will not be going back unfortunately. If I go in with this paper they may feel the need to spit in my food or something. A refund at this point will be accepted. Nothing less and they can mail it to me. I provided my address, the total is $12.53

  Business response

  09/26/2022

  Thank you for taking the time to reach out and provide feedback. We are so sorry to hear your experience wasn't up to the Frisch's standard and would like to make it right. I have contacted you via email and would like to pass this information onto our management team, and someone should be in touch soon to discuss this issue. Again, we are very sorry! 

  Customer response

  11/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Not long ago I filed a complaint with the BBB. About a visit to the ******** *** frisch's. I then received a email from frisch's stating someone would be contacting me. I sent them a number to contact me. Well I never received any calls or voicemails. Then as time went bye. I got another email saying someone has tried to call me. Yet still no voicemails or call back numbers. So I sent an email. I finally got a VM and number. I called back 3x times and left VM each time. No response. No answer and no call back. Not sure why they need to speak with me. I left my address with the BBB for them to mail my refund in the amount of 12.53 for the inedible food that went in the garbage. Such a small request. Since I will never eat at a frisch's again. I expect my money back! Thanks
  
  Desired Resolution:
  Refund

  
  
  Regards,
  
  ******* ********
  

  Business response

  11/01/2022

  Thank you for reaching out again.  We have finally spoken and glad we have this resolved.  We look forward to serving you again in the future.

  Customer response

  11/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards, The woman I spoke to was passive aggressive when I first answered her call. I had to stand my ground. She then became friendly. Told me she would send me a **** gift card in the amount of a refund. Today I got a piece of mail from frisch's. It was some paper stuff I can't use. I have sent it back in another envelope I paid for the postage. This is not resolved until I receive what I was promised. So Im still waiting for my refund in the form of a gift card or cash or check. Thanks
  
  ******* ********
  

  Business response

  11/07/2022

  Thank you for reaching out.  We sent you some coupons and the **** Gift card is coming right behind it.  

  Customer response

  11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********
  

• Initial Complaint

  03/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed online order and my order was taking forever to be ready and then when I asked the lady about my food she was extremely rude and unhelpful. So I contacted the corporate office and told them about my experience and they offered me a $10 credit. Since then I have tried to use the credit multiple times and I am getting nowhere. Either the people at the restaurant are too busy to answer the phone or come to the phone to answer my complaint or no one answers the phone at all. The reason for having an option of online ordering is for the convenience and this has been an extreme inconvenience for me. I have asked them for a refund for my money back so that I can use it at another location or even else we are all together but that has also been unsuccessful. They keep trying to offer me a credit. At this point I am extremely upset, frustrated and disgusted with the way that this whole entire ordeal has been handled. I have reached out to their corporate twice and their manager has reached out to me both times but like I said it was unsuccessful in getting my credit Applied. So I am asking that you all step in and help me either receive my refund or help me to obtain my credit that is rightfully owed to me thank you.

  Business response

  04/05/2022

  Thank you for taking the time to reach out and provide feedback. We are so sorry to hear your experience wasn't up to the Frisch's standard and would like to make it right. I have contacted you via email and would like to pass this information onto our management team, and someone should be in touch soon to discuss this issue. Again, we are very sorry! 

• Initial Complaint

  02/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 2-26-22 at 11:04 a.m. I completed an online order for curbside pickup at the Frisch’s restaurant at **** Beechmont Ave Cincinnati, OH *****. The website said that the earliest check in would be 11:15 a.m. and that the latest time to check in would be 11:35 a.m. I parked in spot #3 and checked in using my phone at 11:15 a.m. At 11:35 I tried calling them at their listed phone number of ###-###-####. I tried calling them several times and no one answered. At 11:40 I drove to the drive thru speaker and told the lady what my situation was and she told me that “they” had been looking for me and to just pull and go through the drive thru window. Well, there were four cars ahead of me so I drove to a parking spot and walked in. As I walked in the manager was telling a server that her 11:15 had finally showed up. I corrected her that I had been waiting out there in spot #3 since 11:15. The server said she had looked for me but couldn’t find me. I told the manager that I wasn’t accepting food that had been sitting out for at least now thirty minutes. The manager offered to remake the food but I had to leave now. I think the problem is that neither the manager nor the servers understand how the curbside online app works, that being, if they take the food out when it is ready but before I check in then I won’t find me. I followed the online directions exactly. I want my money refunded, the total was $29.65 and the order #*******. Poorly managed store. I will not be back.

  Business response

  03/08/2022

  Thank you for reaching out.  We apologize for your experience at our Forestville Location.  We will be working with the management team at the location and taking care of this right away.  We will be contacting you soon to provide a refund. We hope you will give us another chance in the future.  If you would like to reach out to us please send an email to ***************************.                  

  Customer response

  03/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩