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Complaint Details

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Initial Complaint
06/08/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Continue to get automated calls saying I need to contact them. All I ever get is put on hold. I have NEVER had any business with them and my phone is on the do not call list! I have texted them and told them if they want to say anything to send a text EXPLAINING exactly what they want. They NEVER ask for anyone by name. I want to know what kind of scam they are running here. Prefer that they be charged for violation of do-not-call because they NEVER indicate that anyone OWES any debt.
Business response
06/09/2022

I have reviewed the complaint submitted by Mr. ***** and found the calls associated with phone number XXX-XXX-****. I have had that phone number marked as Do Not Call, and apologize for any inconvenience this might have caused. If he has any other concerns, I encourage him to contact our office at ###-###-####.

Customer response
06/09/2022
I reached out to them by text telling them to text me with whatever they wanted. No replies. Whenever I called, I sat on hold, forever.... No one ever answered.
I believe this company is in violation of the do not call list. To be exempt, like 'debt collectors' are, they must HAVE a real person and a real debt that they are trying to make contact about, not just blanket robo calls to who knows how many people.
I believe they should be held liable for these calls and be made to pay restitution for EACH call. Dozens of calls starting in October of 2021.

Regards,

******* *****
Initial Complaint
05/20/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I just received a call from a Mr ******* regarding an apparent bill I owe the school? All of my loans are up to date and I have no idea what this is about. It was creepy and scammy. I don't want called again.
Business response
05/24/2022
I have reviewed the complaint submitted by Ms. ******** and the account itself. Ms. ********’ spoke to our representative, who attempted to review the account with her, but that call was disconnected. Since Ms. ******** has requested no further contact with our office, I have instructed to have the account returned to the client.
Customer response
05/24/2022
I accept the business's response to resolve this complaint.
Regards,

*** ********
Customer response
06/27/2022
I continuously get calls harassing me about student debt I owe them! I don't owe them anything! I complained before and was advised they would quit calling me and I am still getting calls constantly! I DO NOT WANT TO BE CONTACTED BY YOU! I DO NOT OWE YOU ANYTHING. Stop harassing me!
Business response
06/28/2022
I have reviewed the complaint submitted by Ms. ******** and the account that she previously had in our office. The account this office had on *** ******** was closed and returned to the client on 05/24/2022. The phone number that is currently being called(###-###-####) is associated with an account that was assigned to our office on another person. I am requesting to have that account returned to the client.

Customer response
06/28/2022
I accept the business's response to resolve this complaint.
Regards,

*** ********
Initial Complaint
04/19/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Multiple robo calls per week, I have no outstanding debt and have received nothing in writing to substantiate their claims. I do not want to be contacted by this company again.
Business response
04/19/2022

I have reviewed the complaint submitted by Mr. ********* and found the calls he referenced. Since Mr. ********* has requested no further contact with this office, I am having the file closed and returned to the client.
Customer response
04/19/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* *********
Initial Complaint
04/07/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Called me and sent me a letter claiming I owe a defaulted student debt with the Ohio Attorney general. All of my student loans are up to date, I have ZERO defaulted debts. This is some sort of scam. I have no business with this company and never want to be contacted in any form again.
Business response
04/08/2022

I have reviewed the complaint submitted by **** ***** and the notes and calls on the account. Since Ms. ***** has requested that we have no contact with her, I have requested to have the account returned to the Client.
Customer response
04/08/2022
I accept the business's response to resolve this complaint. However, there is no debt to be returned to the ‘client’. No defaulted debts exist in my name.

Regards,

**** *****
Initial Complaint
04/04/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I keep receiving multiple robo calls regarding an attempt to collect a debt with a return call number referenced. No additional information, no letters sent, no marks against my credit score. If this business can't prove I owe a debt, I would prefer them to please stop calling.
Business response
04/04/2022

I have reviewed the complaint submitted by Mr. ******* and found the calls he referenced. I have had that phone number marked as Do Not Call. I apologize for any inconvenience this might have caused, if he has any other concerns, I encourage him to contact our office at ###-###-####.
Customer response
04/05/2022
I accept the business's response to resolve this complaint.

Regards,

***** *******
Initial Complaint
03/31/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Keeps leaving messages about a debt owed; however he never asks for or mentions any persons name. I've had at least 5-6 calls over the past 6 months, the latest one being at the end of February, 2022.
Business response
03/31/2022

I have reviewed the complaint submitted by Ms. ***** and found the calls associated with phone number XXX-XXX-***** I have had that phone number marked as Do Not Call. I apologize for any inconvenience this might have caused. If she has any other concerns, I encourage her to contact our office at ###-###-####.

Customer response
04/06/2022
I accept the business's response to resolve this complaint. I would like to thank them for taking care of this.
Regards,

******* *****
Initial Complaint
03/30/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I keep receiving robo phone calls from Schueger Law Group to collect a debt that I do not owe. I have no outstanding debts and have zero affiliation with this company. My phone number is placed on the do not call list and I have blocked this number. Yet robo voice-mail is left each time to collect on a debt that isn't mine. I request that Schueger Law Group stop calling me.
Business response
03/31/2022

I have reviewed the complaint submitted by Ms. ****** and found the calls that she referenced. I have had that phone number marked as Do Not Call. I apologize for any inconvenience this might have caused. If she has any other concerns, I encourage her to contact our office at **************
Initial Complaint
03/22/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I keep receiving multiple robo calls regarding an attempt to collect a debt with a return call number referenced. No additional information, no letters sent, no marks against my credit score. If this business can't prove I owe a debt, STOP CALLING.
Business response
03/24/2022

I have reviewed the complaint submitted by **** ******* and found the calls that she referenced. I have marked that phone number Do Not Call. I apologize for any inconvenience that this might have caused Ms. ******* and encourage her to contact this office at ###-###-####, if she has any other concerns.
Initial Complaint
03/22/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been receiving robo calls from ###-###-#### claiming to be Schuerger Law. They do not state WHO they are calling for....or what they are calling about. I want them to stop calling as I have no outstanding debts. My cell phone number used to belong to a woman named ***** ****** who skipped out on every debt she ever had. Most of the thousands of calls I got stopped years ago.
Business response
03/22/2022

I have reviewed the complaint filed by ***** ********* and the calls referenced in the complaint. I appreciate ***** Francisco reaching out and making us aware of the situation. I have had that phone number marked as Do Not Call, if there are any other issues, please contact our office at ###-###-####.
Initial Complaint
03/21/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I get calls once a week from Schuerger Law Office saying I owe an outstanding debt and to call back some number. I do not owe any debts, and do not have any affiliation with this company. They're probing for personal information and have provided 0 justification. I'd like them to stop trying to contact me.
Business response
03/21/2022

I have reviewed the complaint submitted by Mr. ******* and the account itself. During my review, I did not see where there was any request made prior, for our office to not contact him. Based on his request, I am closing this account with our office, and having it returned to the client.

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