Business Profile
Property Management
Affinity Property Management, LLCThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
12/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The Property Manager Firm,illegally evicted me,I believe it was planned,and when I move the refuse to return my deposit and sent me to collections for $6490 for 6 months unpaid rent? My rent was paid up until the day I moved in fact they reimbursed money because it was overpaid Now my credits ruined,and I've had to run rfged to try to get to the bottom of this. I see there are many many other complaints of the same nature,what everybody needs to do is get. Ledger of your payments bring them to an accountant for proof in any legal or criminal matters,and contact the *** These people are professional crooks,but they messed with the wrong person this time,ita time to hav e them held ccountable and thrown in jail for theft and fraudInitial Complaint
12/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been living in a complex for over a year now. affinity took over in August and I sent emails, called, and texted their contact numbers multiple times about renewing my lease. They didn't answer until October, I was told I'd be sent my lease 3 different time by staff and was never sent it. I have a large amount of maintenance issues that I have been reporting since April. they make the space close to unlivable as there are constant leaks that flood the kitchen and closet. The only person who would contact me about these issues has stopped responding and my lease has been up for 2 months. There is no one who I can ask for a new lease and no one I can give a 30 day notice if I did want to leave. They have been purposely ignoring me for 5 months now. Last month a maintenance worker entered my home without consent or notice, when i came home all of my belongins and furniture had been moved and i was worried someone had broken in. When i tried to contact the management number they were not concernered with the illegal entry and tried to convince me that entering someone's home for "emergency" maintenance is fine. I cannot get into the app to pay my rent and I fear that they will evict me even though I have tried to contact them for the last week about the issue. there is never anyone in the leasing office.Initial Complaint
11/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We have not received our security deposit back and it has been over 90days since we moved out. We have contacted the management office at our previous property and we still have not received it. I have called their corporate office in ******** multiple times and still have not received a response.We were not proved an invoice after move out until we requested the invoice which was over 60days after we moved out. Their staff is not helpful at all and has failed to maintain our forwarding address even though we provided it on more than one occasion. Our security deposit was $1800 and we were charged $325 for painting fees even though our unit had normal wear to the paint, nothing unreasonable. Not including the painting, cleaning, final utilities fees we are owed $789.91. As of November 12th we have not received that money.Initial Complaint
11/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This landlord did not return my full security deposit despite me leaving my apartment in immaculate condition with no damages. They kept $250 of my $500 security deposit fee for a standard cleaning fee which was totally unnecessary due to the immaculate condition in which I left the apartment. It was not stated in the lease that the landlord would automatically retain security deposit funds from the tenant for "standard" cleaning between tenants. Without being informed or forewarned the landlord charged me for unnecessary cleaning fees and told me it was standard practice to do so. I object that I was not informed I that I would be charged an automatic standard cleaning fee regardless of the state I left the apartment in.Initial Complaint
10/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I moved out of a house managed by Affinity Property Management in ********, **. I paid for maintenance on the air conditioner in July of 2023. Ive requested reimbursement over seven times. I get a yes, then no check arrives. Ive reached out to management and continue to get the run-around. This after raising the rent 24%, when the owner always did 3% every year for 6 years. The seventh year Affinity took over and at the end of my lease raised the rent 24%. I ended moving out and buying a house, it was a great move for me. Affinity is an awful group of individuals.Initial Complaint
09/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Move Out Date 7/24/2024 9/5/2024 Received Bill for $791.35 (in addition to no security deposit $500). Description is "damages". Same day I requested a statement of what the charges are for. 9/13/2024 Followed up via email. 9/19/2024 Follow up via phone call. 9/26/2024 Followed up via email. 9/27/2024 Followed up again with Apt Manager. Received a ledger stating charges are for carpet replacement and I have been sent to collections.Initial Complaint
09/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I moved out of ************ apartments back in May 8, 2024. I did a walk through with the property manager ****** ******. She did not provide me with any receipts or give me my refund of a check that has not been issued to me. I received an email from ***** Khler she is the Accountant with affinity property management and asked me for a forwarding address and I provided her with my physical and mailing address where she can send the outstanding check to. I have not received a confirmation email stating the check has been sent. I have not received anything as of yet! By law they are required to issue a check within 31 days. I moved out in May its been months and havent received my refund yet. I will be taking this to small claims if I do no receive my refund. This property management is very unprofessional. They are very good at evading and being unresponsive when it comes to tenants. I hope to get my refund otherwise I will be taking legal action against ****** ******/affinity property management- clatter park apartments for failure to refund me my refund within 31 days.Initial Complaint
09/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They claim that I still owe $ ******* but all I owe is $ ****** which is for one late fee of $ ****** and ***** for utilities . There's others who they still owe money on their rent. In the almost 2 years i have lived here on the 3rd ******* and 2nd ********* *******. The new ******* is been trying to get to the bottom of the problem . Highland Park Apartments.Initial Complaint
08/17/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Lease ended March of 2024. Affinity gave us half of our deposit 30 days later (4/30). I cashed the check on June 17th. Following this, they mailed me a bill for damages caused during our lease (4 different people lived there). I contacted the management person via email, and they said it had to be in writing. They then sold the bill to debt collectors (true accord) after not letting me login and pay the bill. I had a lawyer contact them because the debt collectors were calling me multiple times a day. Im the only person this is effecting that was on the lease, as 3 others were on the lease at one point. The charges were super vague and were all listed on our move out sheet. They wont let me log in to see our documents. The bill they sent in June was over 2.5 months after our lease ended and only in my name. I was the main contact and the most responsible, so why am I getting impacted? Why are they charging me months later? They sent me half of our deposit. I want to go to court over this as they are trying to prey on young adults (all *****). It was a 2 year lease that we left in good condition. This isnt the only time Ive heard of this from the management company.Initial Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This property management has neglected to resolve a mold and mildew situation in the unit. They are now stating the tenant is in violation of rental agreement due to not being able to afford the air quality test. The tenant has made several maintenance requests in over two years and nothing has been done. This is a single mother of 5 children and they have been more sick than not due to the air quality when it is wet and cold. Now that it has been dry and it has been over a hundred degrees several times this summer, they then wanted to offer the air quality test. There was no written notice or agreement that the tenant would be responsible for the air quality test. This family has been promised help for going on three years and nothing but added debt has been applied. This family is on housing through the ************************ This mom has pictures of the damage that is being neglected. I have read many other reviews on ****** from other tenants who have been going through similar stressful situations due to this property management and their negligence. This mother is seeking help through legal aid to rectify the situation.
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Customer Complaints Summary
45 total complaints in the last 3 years.
19 complaints closed in the last 12 months.
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