Complaints

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am trying to leave my apartment due to multiple un resolved issues. I lived in my apartment for over 10 years. There have been multiple issues with no water pressure in my kitchen sink, garbage disposal not fixed, shower pressure issues, water heater exploding when it happened 1 month earlier to another resident and the apartment manager knew all the water heaters should have been replaced and they did nothing. Taking over 2 weeks to replace my refrigerator that broke down twice. Having multiple police calls to issues at the apartment within the last 3 months where they are accepting residents who have mental issues and taking government funds who are paying for their housing while subjecting the rest of us to police calls and the deck below my apartment being set on fire. Unsafe conditions in my apartment when the water heater burst and flooded my apartment and the one below mine. I was told by 1 apartment manager ******* that the whole linolium in my kitchen would be replaced along with all the carpet and padding. Then less then 2 weeks later by a new apartment manager ***** that no only a 2 foof section of pad would be replaced and dehumidifers brought in. Nothing but broken promices by this management company. When trying to vacate my apartment there was no manager on site during posted hours and being charged a rediculous cost after renting my apartment for over 10 years. Several times I had to remind them to send me rental agreement or for them to sign them when they did not do so on time or in a timely manner.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I recently got a new property manager at ************************************ and my work orders are not be addressed, it took 3 months to get my lease renewal agreement. Mold is constantly and issue, my water has black debris in it. The property manager ****** tells other tenants stuff about me and complaints Ive made which has caused more issues for me, my car has been getting spit on, upstairs neighbor has been dumping water through the porch when my windows are open and getting water inside my unit. Ive called corporate which is affinity property management and no one gets back to me. Ive had to call other properties they manage to reach a property manager to get a message through to mine.

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I'm being harassed by my apartment manager. She has lied to the police about me. I've lost an apartment because of this. There's been mice in my apartment, and the apartments of my neighbor's for months. The problem is only getting worse and she will lie and say not one else has mice. I can't use my stove because it has mice f**** under the stovetop and I can't open it to clean it. She tells people they can park iny parking spot. She had my upstairs neighbor peaking in my windows. The upstairs neighbor constantly has had parties until 2 in the morning, yet I was told it's okay as long as they aren't playing music. That it was just apartment noise. They also dump and pour garbage off the balcony and the manager doesn't do anything.The pool is disgusting. I don't think the part time maintenance person has been trained to clean the pool correctly. There is so much more.

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This property management company could have killed me through their willful negligence. The property managers with Affinity, ***** and then ***, REFUSED to address an ongoing toxic black mold issue. They KNEW black mold was growing in the brick of the building, but acted like I was crazy and dismissed me until I got the ************************ and the City Inspector involved and confirmed active toxic black mold growth. Even after this, Affinity left me in that filthy, unsafe, toxic mold-covered apartment for months, significantly harming my health. I developed a cough, a persistent sore throat, brain fog, fatigue, I began falling asleep as though I had narcolepsy. I began vomiting weekly. My dog began coughing and hacking daily and vomiting weekly. Due to the dangerous and uninhabitable conditions of the apartment I was forced to move early. I came to a verbal agreement with ***, the current property manager, that in exchange for not rightfully suing for hundreds of thousands of dollars they would waive my last half-month of rent. This was a pittance, **** at that point my health and my dog's health were both at serious risk and I needed to get out of the uninhabitable apartment immediately for my own safety, and because my job was at risk due to decreased work performance directly due to my unsafe and uninhabitable living conditions.Affinity shorted me $100 on my deposit return, which they only returned *after* the legal 30-day window when I threatened to take legal action due to nonpayment. Affinity has now gone back on their word and is trying to charge me $1365.52 for the partial month of rent they waived, even though the only reason I left my apartment was to escape a dangerous uninhabitable apartment mold situation they unlawfully refused to remediate. Affinity will remove this charge IMMEDIATELY or I will begin legal action, including a personal injury suit, to extract maximum penalties under Oregon law.

• Initial Complaint

  04/17/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  This complaint is in regards to Affinity Property Management in *********, OR not following Oregon Revised Statutes (Oregon Landlord-tenant law). My apartment (The Park at 5th) changed property management 3 months ago, Affinity became the new management. They do not have the records or lease information for any of the current tenants which I assume should have been obtained from the previous management company. This is in violation of ORS Chapter 90 section 220. Additionally, today 4/17/2024, when i requested they provide a copy of the lease to the rental portal, I was told it would take 2-3 weeks (not within a reasonable time)... violation of ORS.90.305

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  -they are lying with no evidence and denying our deposit back. -They replaced the things I have complained about, except the insulation, the mold in the windows, the mold in the bathroom, and I can hear my neighbors conversations, including deep breathing through every wall. That show how poorly insulated it is. Causing power bills to vary from ****** Edit 6: thanks for responding 5 weeks later. I've already put requests in through the online portal. You guys have never fixed anything that you said that you would. We asked you to fix our door since it's letting in air from outside and I can physically see light coming in from multiple angles. We asked you to fix our bathroom that has black mold growing in it and you told us no.Edit 5: My neighbors across the street are paying $1,800 and now they're trying to charge us 2565... These people are scam artists. They refuse to fix up your building and they will let you live in poor conditions. They allow mold. They allow weird people walking in and out of the neighborhood. They do not protect you at all. This place is pretty much section 8 housing for $2,200 a month Edit 4:?? DO NOT!!!! I find it strange how when it snows and gets icey, there is no maintenance done to roads or sidewalks. Our 70 year old neighbor was scared to get her mail. Even though there is a maintenance garage full of de-icer and salts. The list is actually endless. The fact that the walls are so poorly insulated that the heater has to stay on constantly. Or the fact that there is no fan in the bathroom, only a window and since we're on the first floor, they expect us to shower with the window open so that everybody can see our naked bodies. But then also they expect us to keep the window closed so that the pipes don't freeze. Black mold forms due to this. When we told them, they told us to open a window... The list is endless to the number of problems we have in the most expensive condo in ***********.

• Initial Complaint

  03/31/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Affinity property is a terrible business and a money hungry shark that seeks out the low income people that they can rip off. They will take your deposit and not even let you stay in the property for the entire lease. I was given a 1 year lease and no even 6 months into my lease the owner ************* decided he wanted to up and sale the property without my acknowledgment. So this far that affinity property who manage the property sent me a termination of lease and made it aware that I had 60 days to vacate the premises. She promised my full deposit due to me not having been there the full year. This issue needs to be handled soon so no other person has to deal with this!!!

  Customer response

  04/04/2024

  They over charged me for damages that I did not do. I have the videos to all the proof

• Initial Complaint

  03/22/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Management refuses to honor their legal lease terms by failing to provide adequate heat and failing to provide windows that open and close properly. These have been reported to the property directly via their tenant portal, 3/6/2024 about the window, and 3/11/2024 about the broken heat. Their failure to respond was reported to Director of Property Management *********************** on 3/19/2024 and she did not respond. Her failure to respond was reported to Managing Director ****************************** and he, too, failed to respond. A final follow-up email was sent yesterday, 3/21/2024, to *************************** and again, no response.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Midtown Property management will not answer any phone calls, or emails. Extremely unprofessional. I need resolutions to my concerns. Should I stop paying rent they would be real quick to call me. Unacceptable!

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My property manager has been harassing me since the day I moved in somebody else was on my lease. However, he did not provide his paystubs because he was not working, so she harassed us for the paystubs, even though my paystubs were far more than enough to cover themandatory minimum to afford the rent. I was approved without my partners paystubs so she should have never been harassing us every time we walk outside of our home for his paystubs. Secondly, she has been coming up to my door and listening putting her ear up to the door. For quite some time now I got a camera which my neighbors also have access to and she continues to take my camera and throw it onto the ground daily. She has no respect for my property. She is very disrespectful, insulting and very unprofessional upon moving in instead of telling me the laundry room code, or giving me my mailbox key, she informed me about her side business selling fake products like purses dresses etc. that is besides the point she is invading my privacy, harassing me and throwing my camera on the ground so that she is not recorded doing so I have videos to prove she comes up, grabs my camera and throws it on the ground multiple videos. She has no reason to be harassing me. She does not harass anybody else. *** also caught neighbors attempting to break into my home on the camera and instead of doing anything about it, she tells me to get rid of my camera I live apartment with my toddler daughter this neighbor had waited until my boyfriend left for work and attempted to break into my home. The video was posted on a neighbors website and the manager scolded me for it. If there is not something done about the situation, I will be suing the company for harassment and destruction of property since this is my second camera because the first one got broken by her, throwing it on the ground, my rent has been stolen out of the rent dropbox laundry has been stolen as well.Something needs to be done about this *****************************.

  Business response

  12/29/2023

  I am sorry you feel that I have harassed you. I have little to no contact with you in the 9 months you have lived at **************. You are the ideal resident, you pay your rent on time, you have no maintenance needs and no complaints.
  

  A month after you moved in you wanted to move your friend in and you reached out to me via email. Which I have, stating what was needed from him to complete his application. He completed the application, but did not provide his ID or paystubs. I had tried calling and emailing both you and your friend to get this information. You told me he lost his ID, so his application was not able to be screened. The dog showed up the same time as your friend. We have pet policy stated clearly in the lease agreement that you sign upon move in that requires a pet deposit, pet rent, and pet fee. I sent an email and left message about the dog, and at one time you told me it a service animal. I then asked for the verification and or the Doctors letter for service or companion animal. No one ever emailed it or provided a copy and I was unable to speak with you after, as you stopped communicating with the office.
  

  Your main complaint is repair issues.  Looking on your requested service, there is only one request, and that was back on 5/25/2023, and this was closed out on 6/22/2023.  On your service request you did not give us permission to enter, you wanted us to call you. My maintenance technician knocked on your door several time for 3 weeks, we tried calling to see if you were available. No response back. We closed the work order out on 6/22/2023. There has not been any open work order for your apartment since that one.
  

  I provided you with the code to the laundry room in your welcome packet. I also emailed you the code. As for your mailbox key, you were told when you moved in that we need to change the lock on the mailbox and that we were waiting on the post office. You did get your mailbox key within 2 weeks.  
  

  I called you to let you know that you need to get a secure cover for your ring doorbell. The ring doorbell was sitting on a fire extinguisher box, in the common area. I knock on your door 2 weeks ago to let you know that if you were going to have a camera, you would need to secure the camera to your door. You never called me back or answered your door. I attempted to contact you a few more times with no answer. Several hours later I saw that you had placed the ring camera in a planter container facing the street. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩