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Initial Complaint
06/28/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Two weeks prior to March 2, 2023,I had purchased an insurance plan for $85.00 per month to help with upcoming dental procedures. When I presented it to the dentist office, they said they had never heard of such coverage and that they were sorry they could not honor any discounts. On March 2, 2023 I spoke to a representative about the coverage I had purchased. I told him that the coverage was useless. He said he suggested to get a full comprehensive plan for $2464.68 a year and that everything would be covered. He went as far as to say that my dentist was on the plan - which was a lie. I agreed and electronically signed to allow payment. After this conversation, I called the dentist who was doing the procedure and they said they are not in the plan. So I wanted to cancel that insurance. I tried to cancel but hey gave me the run around and would not supply a refund. I called the credit card company and had a stop payment on the payment. The credit card company refunded me the amount while they investigagted. After two months, the credit card company said that they contacted Quck Health who stated that I signed a contract and had to pay. So they reversed the credit. I had the policy for about 15 minutes before I canceled as they lied and had said my dentist was on the plan! I called Quick Health again for my refund but they said now that there was a dispute on my account, they could not issue a refund for 90 days. I needed that money! In May I called again to get the refund. Again on June 28 I called and explained that I need that refund. **** said to send her proof via email that the dispute had been closed and then she would try to expedite it. Wouldn't they have information on the processed payment? It has been a nightmare trying to get my refund. They are a sketchy company and I advise everyone to stay far away! I still have yet received my refund!
Business response
07/20/2023
To: *************************

Re: BBB Complaint #********

Dear **************

Please see our response to complaint #******** for *** ******* ************** that was received by us on 07/05/2023. Our compliance department researched your concerns and would like to share the results of the review with you.

Our records show that **************** processed a dispute with her financial institution. We are waiting for a resolution on the dispute to determine whether a refund is due on the account.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ****************' concerns.
Sincerely,
Quick Health Compliance Department
Business response
07/25/2023
To: *************************

Re: BBB Complaint # ********

Dear **************,

Please see the corresponding refund receipt in relation to complaint # ******** for *** ******** ************.
We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ****************' concern.

Sincerely,
Quick Health Compliance Department
Customer response
07/26/2023
After an incredibly stressful dispute with this Quick Health company, my husband emailed the newly hired VP of Operations. He was very kind and diligently resolved the dispute and returned the refund with an apology. While we truly appreciated his sincere attitude, it really cannot make up for the stress and aggravation we endured during this five month ordeal. We sincerely hope this new VP can help this company purge all of its unethical practices.
Initial Complaint
06/26/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This particular company took money from our checking account despite several times telling them we do not want to renew the health insurance. The health insurance we had was good until June 31, 2023 and I have a new job that would cover our health insurance. They usually take it from our checking account a month before the health insurance expires but this case, they took it 2 months before it expires. i had been calling this company for a refund starting April 20, 2023 when I realized they took the money way ahead of the scheduled date when they are supposed to with draw ir from our account leaving me no time to call my bank to not let them take any money. i had been calling them every week and up to now, it is still not resolved..It is the External Withdrawal QUICK HEALTH ACH in the amount of $3321.66 I had been calling them weekly and I had not seen any action. Instead, they just keep on promising it will be sent this week to hold me from complaining to BBB. I think I had given enough time already and I need the money. So please help me get my money back. Thank you
Business response
07/21/2023
To: *************************

Re: BBB Complaint # ********

Dear **************,

Please see our response to complaint # ********for ********************************** that was received by us on July 05, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.

We are in the process of finalizing the review of ******************** concern and we shall be in touch with her on the possible resolution.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ******************** concern.

Sincerely,

Quick Health Compliance Department
Initial Complaint
06/23/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Services were never provided. Asked for a refund of only the last payment and have not received it. They continue to try to take money out of my account even though I have canceled my policies and instructed them to quit.
Business response
07/21/2023
To: *************************

Re: BBB Complaint # ********

Dear **************,

Please see our response to complaint # ******** for ********************************* that was received by us on July 05, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.

We are in the process of finalizing the review of **. ******** concern and we shall be in touch with him on a possible resolution.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ******** concern.

Sincerely,

Quick Health Compliance Department
Customer response
07/27/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
They always say they will contact me or call me back and not once have they called be back or returned my call. I believe this is normal practice by this company in hopes people will just forget or get tired of trying. After reviewing reviews they do this sort of thing all the time. I clearly told them I was not making another payment until the issue was resolved and they automatically took another payment anyway. That is theft.

Regards,

*****************************
Business response
08/07/2023
To: *************************

Re: BBB Complaint # ********

Dear **************

Please see our additional response to complaint # ********. Based on our records, there is no refunds due on the account. The policy was not cancelled prior to its next billing cycle. The policy has been processed for cancellation at the conclusion of its paid thru date. No further billing was processed on to the account.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health Compliance Department
Initial Complaint
06/20/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased what the agent led me to believe was an insurance policy in May 2022 which became effective June 2022. I paid via credit card for a full year of service in good faith that a local MD would accept the policy. I was also emailed a list of participating doctors. However, no one within a 100 mile radius accepted this "plan" including every doctor on the list. Multiple calls later finally resulted in policy being canceled November 3, 2022. I was assurred by "*******" in corporate compliance that a refund over 2K was due to me. Since that time I have called weekly asking about the refund and have been given the same scripted response that the money is in the process of being released. This company is fraudulent and unwilling to uphold what is clearly written in contract. DO NOT TRUST THIS COMPANY!!! June 7,2023, My credit card company notified me that this company attempted to renew the contract for another year (almost 4K) without authorization. Thank God I was notified and the process stopped!!! I continue to receive calls and texts from this company regarding renewing the policy (which was canceled 7 months ago) and I block them all but they continue to harass me by using different numbers in order to make contact. I have retained legal counsel to collect the refund and force them to cease and desist contact.
Business response
07/21/2023
To: *************************

Re: BBB Complaint # ********

Dear **************,

Please see our response to complaint # ******** for **. ***************** that was received by us on July 05, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.

We are in the process of finalizing the review of **. ***** concern and we shall be in touch with her on the possible resolution.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ***** concern.

Sincerely,

Quick Health Compliance Department
Initial Complaint
06/12/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 11/07/22 I called to drop my daughter from my insurance I was told I had to get a new policy because the old one was not available they requested 517.00 dollars which I paid but on 11/15/22 656.00 was taken out of my account for the policy that was canceled I have been given the runaround every since calling a couple of times a month then on 5/08/23 I called to drop my wife because she has her own insurance they requested 257.00 for a new policy I told the guy I just paid 389.00 for the old policy and he said I would be refunded I told him about my previous problem he put me on hold said he would go talk with a supervisor then gave me his contact number which I have called it’s not even his number being retired on a fixed income
Customer response
07/24/2023
Dear sirs I have heard back from them I spoke with ***** from compliance he told me I would receive some money on Friday 7/21 but it has not happened yet tried calling answer machine is full no-one is answering the phone.
Business response
07/25/2023
To: *************************

Re: BBB Complaint # ********

Dear **************,

Please see our response to complaint # ********for ***************************** that was received by us on July 05, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.

We are in the process of finalizing the refund for **************** concern and we are in touch with him on a resolution.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ***** concern.

Sincerely,

Quick Health Compliance Department
Business response
07/31/2023

To: *************************

Re: BBB Complaint # ********

Dear **************

We have attached additional information on this complaint, Our records show that a refund for $ 656.80 has been processed for the customer. Please see attached.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health Compliance Department
Customer response
08/03/2023
I have received my payment of 656.80 which still leaves a balance of 389.00 that was also closed
Business response
08/07/2023
To: *************************

Re: BBB Complaint # ********

Dear **************,

Please see our response to complaint # ******** for ***************************** that was received by us on July 05, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.

We have processed the remaining refund for ************. we have also tried to get in touch with him to confirm the same. Attached is the refund receipt.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ***** concern.

Sincerely,

Quick Health Compliance Department
Customer response
08/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**************************
Initial Complaint
06/09/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Once I received employer provided health insurance and no longer needed the policy. I called to cancel and ensure they did not automatically renew the policy. Their customer service ensured me the policy was cancelled and they would not take money out of my account. I continued to receive automated text messages saying they either need to talk to me about renewing or they were taking money out of my account. I called customer service numerous times confirming the policy was cancelled and they were not talking money out of my account. Customer service claimed the automated texts were out of their control and I can simply reply STOP and they would go away. I did this several times because they have so many numbers. Fast forward a month and I get a text from my credit union reporting unusual activity. Yes, even after all that they still tried to take money out of my account.
Business response
07/11/2023
Dear **************,

Please see our response to complaint #******** for ******************************* that was received by us on 06/28/2023. Our compliance department researched your concerns and would like to share the results of the review with you.

Our records show that ******************** request is to no longer be contacted by our company. As much as we would like to further address any concern **. ********** may have, we understand and fully respect his request. We have taken the necessary steps to ensure that **************** is no longer contacted by any of our departments. We, however, will keep our lines open to **. ************ if he decides to contact us.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ********************** concerns. If there are any additional questions regarding this matter, please contact us at ************.

Sincerely,
Quick Health's Compliance Depatment
Initial Complaint
06/06/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought health care with quick health care June 2022 and found better health care plan in January 2023, I called quick health care to cancel my plan and to try to get some money back and to make sure they did not charge me for another year well I have not received any money back and today 6/07/2023 they charged my account. I cannot get anyone to answer the phone with costumer service i have tried many times hours, the sales representatives can't help I paid quick health care $7900.00 in 2022. Please help me out
Business response
07/07/2023
Dear *** *****

Please see our response to complaint #******** for *** *** ******* that was received by us on 06/25/2023. Our compliance department researched your concerns and would like to share the results of the review with you.

Our records show that *** ******* was issued a refund amounting to $1,000 on July 7th, 2023. We are in the process of finalizing *** *******’ account review to determine the final refund amount due to him if any. We shall touch base with the *** ******* to ensure that he is updated and that all concerns are resolved.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address *** ***** ******’s concerns. If there are any additional questions regarding this matter, please contact us at ###-###-####.

Sincerely,
Quick Health Compliance Department
Customer response
07/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this is true but they still owe $2900+ that they said would be paid in " installments" I thought that that was an odd way to pay for such a large company. They did not say when it would paid, very vague. I was wondering why they paid me anything now I know it is because of my complaint with BBB Thank you
Regards,
*********************
Initial Complaint
06/01/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I called and was lied to about what my dental insurance was covered. Immediatly canceled within the time frame required and was promised a refund and never recieved it. I called on the following dates Feb 1st (to cancel and was promised a full refund)Feb 14th (to find out how long the refund is)March 21st (stated its still coming and escalated)April 11th (Refund was accepted)May 17th (escalated the claim)May 22nd (said supervisor (******* would call me back))May 25th (Said its a matter of time not a matter of when)
Business response
06/08/2023
To: *************************

Re: BBB Complaint # ********

Dear **************,

Please see our response to complaint # 20129387 for ******************************* that was received by us on June 01, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.

Our records show that ******************************* was issued a refund on June 08, 2023, amounting to $1,387.84. We have reached out to **************** to inform her of the update. We shall continue to touch base with her to ensure that all her concerns are resolved.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ********************************* concerns. If there are any additional questions regarding this matter, please contact us at ************.

Sincerely,

Quick Health Compliance Department
Customer response
06/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Full refunded was given.

Regards,

***************************
Initial Complaint
05/22/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Updated my health plan 2nd week of January and paid 6 months in advance at $1700. Then January 20th my previous bill of $316 was withdrawn from my credit card. Contacted them mid January and was told the $316 was supposed to be refunded to my credit card account. 4 months later and calling 1-2x per month, still haven't received that refund. Then charged in April (at the 3 month mark) for another 6 months at $1700. Called 2x a month until this month and spoke with customer service on a refund of over $2000. Also spoke with *******, the Customer Service Manager on April 17th, and he stated the refund of $316 will be in my account in 3 days, but they switched some kind of service and the $1700 may take a few weeks. Called again on May 9th and spoke with **** twice in one day because ******* was supposed to call me back at lunchtime. In the afternoon, she transferred me to his line before closing hours, with no answer from Charles and so I left a voice message. Have yet to receive a call back and it is May 20th, still waiting for my over $2000 refund to my credit card. Tempted to cancel my membership, but afraid I will still not receive the refund that they owe me.
Business response
07/07/2023
To: *************************

Re: BBB Complaint # ********

Dear **************,

Please see our response to complain t#******** for *********************************** that was received by us on 6/23/2023. Our compliance department researched your concerns and would like to share the results of the review with you.

Our records show that ****************** was issued a refund on 07/06/2023, amounting to $1,794.00. We have reached out to ****************** to inform her of the update. We shall continue to touch base with her to ensure that all her concerns are resolved.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ********************************* concerns. If there are any additional questions regarding this matter, please contact us at ************.

Sincerely,

Quick Health Compliance Department
Initial Complaint
05/18/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was contacted by a representative at quick health. I called *** back as requested and after connecting some personal info I was transferred to a licensed insure rep. He asked me if I was shopping for health insurance or if I was purchasing insurance. I advised that I was looking currently as I was a diabetic. He asked me to confirm I said I was diabetic and once I did he hung up on me. This tool shed prick called me and then decided he didn’t want to sign me up for any plans. This is the problem with the population they are all lazy. If I ever get a call from this company again I will be filing an additional complaint. .
Business response
06/05/2023
To: *************************

Re: BBB Complaint # ********

Dear **************,

Please see our response to complaint # ******** for **. ************************* that was received by us on 5/25/2023. Our compliance department researched your concerns and would like to share the results of the review with you.

Our records show that **. ******* request is to no longer be contacted by our company. As much as we would like to further address any concern **************** may have, we understand and fully respect his request. We have taken the necessary steps to ensure that **************** is no longer contacted by any of our departments. We, however, will keep our lines open to **************** if he decides to contact us.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ************** concerns. If there are any additional questions regarding this matter, please contact us at ************.
Sincerely,
Quick Health Compliance Department

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