Restaurants
Ruby TuesdayHeadquarters
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Complaint Details
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Initial Complaint
01/06/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I order online…I paid and tipped as well. The waitress was rude and nasty so I canceled my order. I did not receive my order along with 2 other orders I was there to pick up. She said she will have to get her manager. The manger would not refund our money after we refused the food. I do not want food from rude employees.Business response
01/10/2025
Hello,
Thanks for reaching out. Please reach out to ****************************** so we can help you directly.
Thanks,
GR
Initial Complaint
12/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I visited Ruby Tuesday on Sunday I had a coupon buy one entree get next one $3 equals or lesser the server was very rude and frustrated cause of being short handed I was passed over 3 times before placing my order and when she handed me my receipt I kindly told her this is not right she got really upset I ask for the manager and she wasn’t any better she rudely ask was I getting the food or not cause she needs to get back to cooking and her response was it it what it is . I never been belittle like that before and something needs to be done I should’ve never been the target of the business being short staffedBusiness response
01/01/2025
Hello,
We are having a member of upper leadership team reach out the guest directly.
Initial Complaint
12/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order with Ruby Tuesday for 3 different items, 1 of the item was a Bacon Cheeseburger* Medium Well Add Mayo Add Bacon Add American Cheese French Fries The burger wasn’t cooked and in addition they forgot the fries. Tried calling for a manager and was put on hold for 25 minutes. I hung up and called back but they hung up on me then the phone just rung.Business response
12/26/2024
Hello,
Thanks for reaching out. Please send your complaint to guestrelations@rubytuesday.com, and we will get you take care of there.
Thanks,
Guest Relations Team.
Initial Complaint
12/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered the following from Ruby Tuesday in Calhoun ga Hickory Bourbon Salmon Rice Pilaf• Loaded Baked Potato dinner with • Extra Cheddar Cheese • Extra Bacon Pieces • Extra Sour Cream via DoorDash . Upon receiving my order Ruby Tuesday in Calhoun sent me overcooked dry salmon a scoop of rice that look like some throwed it in plate and left out my loaded baked potato. Upon calling local location individual that answered was rude and extremely nasty. I spent $25+ dollars to receive not only missing items and terrible food but also nasty poor customer serviceInitial Complaint
12/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I received an email from Ruby Tuesday that stated buy a $50 gift card, receive a $25 gift card, in addition. When I purchased it on Dec. 2, it was through a link to a place called CardStar. I still have not received the gift cards I paid for and customer service says the email with my cards got sent back, which is a lie. I am a 4 time a month patron of Ruby Tuesdays but after this experience, I might just be done. Please refund me my money if you aren't going to give me what I paid for. This is the worst online gift card purchase experience I have ever had. I have also contacted corporate via the website and no response.Customer response
12/18/2024
CardStar sent me a $50 refund and a day later, sent me hr gift cards which I assume for free for my inconvenience. Matter is closed but I will never purchase gift cards again from this business. I never got a call or email from Ruby Tuesday.Initial Complaint
10/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Placed a pick up order online. Attached is the receipt. Part of the order was missing and the steak had a huge blob of fat in the center of it. Called manager, he put me on hold then hung up on me. I would like a refund and $8.50 for the gas wasted to go pick it up.Business response
10/17/2024
Thanks for reaching out. Please email us directly at guestrelations@rubytuesday.com, and we will get the guest taken care of.
Thanks,
GR Team.
Initial Complaint
09/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This restaurant advertises a gluten free menu. I notified the server of my allergy and showed them my EPIPEN and med alert bracelet and he assured me that the product was gluten free. When the meal was brought I questioned again whether or not it contained gluten and was again assured that it did not. After eating the meal I had an allergic reaction. I contacted the manager named Wes and he assured me he would get back to me about the issue and it has now been well over a week and still no response. I am upset because they could kill someone by not following protocols and they do not seem to be taking the matter seriously. They need to stop advertising they have a gluten free menu before they cause permanent health problems or kill someone. I am enclosing an image of the food they served me claiming it was gluten free.Business response
09/19/2024
We have reached out to the guest directly.
Thanks,
GR Team.
Customer response
09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unresolvable to me. Even though they failed to handle my allergy situation appropriately, I am not looking for free food or some sort of vague response trying to make excuses for a dangerous employee...I feel there is no positive resolution possible for this complaint. Either they will take food allergies seriously in the future, or some poor person will be hospitalized or killed by their employees indifference. Next time there will be a law suit. I am not going to be responsible for medical bills due to their negligence.
Sincerely,
John ******Initial Complaint
08/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Terrible food and service and upon talking with management with nothing accomplished. I want a refund due to the fact the food was the worst I have ever eaten. Management only wants to give gift card and I don’t want to eat at the restaurant again.Initial Complaint
08/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Went to the Ruby Tuesday in Pueblo Colorado in response to emails and daily deals offered on Ruby Tuesdays website (shrimp and half rack of ribs). Told server we wanted three of these special deals; when we received the bill, each order was charged at the regular price ($23.99). We informed the server that it was advertised on Sundays at $12.99. The server was unaware of the daily specials and told us the manager stated only one meal would be at the advertised price, we would have to pay full price for remaining two meals. This is not listed on either my Ruby Tuesday rewards emails I receive daily of the Ruby Tuesday website that advertises special meal deals for each day of the weekInitial Complaint
08/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I will never return to this Ruby Tuesday location. This was my first and last visit. I decided to give this Ruby a try, what a mistake. First when I arrived, all 5 'curbside pickup' parking spots were full. NO ONE was in any of the cars. And there were more cars than there were customers in the restaurant (sad for a Saturday night). This tells me curbside is really 'employee parking'. So I parked nearby and called the number I was given in the online order to call when I arrived. No one answered the phone I tried SEVEN (7) times and no one answered the phone. So I went inside the restaurant. Had to wait 10 minutes in the alley near the bar with other customers apparently waiting for their food too for some time. Picked up food finally, and got home. Ordered 3 items and only 2 were in the bag, the $14.99 Ruby Sampler was missing. So, already somewhat agitated by the experience to this point, I tried calling the restaurant. Multiple times until someone finally picked up. The person said to me, 'Does the tag on the outside of the bag say the sampler?' I said yes it does. She said, well, you can come back in and pick it up. I said I'm not driving all the way back for the sampler, please refund it. She said she could not when the order is placed online. I said, well how do I get my money back. She said you'll have to go to the corporate website and hung up. So even more agitated, I went to the corporate website/ contact us, and it says 'for issues, please contact the specific location'. So I drove back to the restaurant and asked to speak to the manager. I went through the whole thing and she offered to get the sampler 'and a desert'. I said I wanted my money back. She said, even as the manager, she could not do that. The employees all stood around watching all of this as well, as some form of entertainment, while other orders went unfilled, unattended to, and phones unanswered. I am still out this money as of this writing not to mention the disservice encountered.Customer response
08/30/2024
I have not heard from Ruby Tuesday nor received a resolution from them of my complaint, i.e. the same silence you have received. The only response I received was to my Google Review to please re-direct my complaint to their corporate headquarters customer service (see attached pic). I have done that as well, but no response from that either. My complaint remains unresolved. Thank you. Joe
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Contact Information
Customer Complaints Summary
54 total complaints in the last 3 years.
22 complaints closed in the last 12 months.
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