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          Business Profile

          Restaurants

          Ruby Tuesday

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Restaurants.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/08/2022

            Complaint Type:
            Product Issues
            Status:
            Unresolved
            Myself, husband & friend went to lunch on February 12, 2022 & all had the salad bar. The only thing we all had in common was the Ranch dressing. We all became very ill within 24 hours, last up to 3 days for a few of us. Food poisoning. I immediately call & spoke with the store manager, Jerry, and he acted like he was concerned and told me he would get all of my money back to me. He proceeded to tell me that he was contacting his boss & has continued to blow me off & blame the lack of communication & proceeding on her, Ashley. I lost out on 3 days of work because of this, my friend became extremely ill & almost in the hospital due to pregnancy with this. I have tried to call the corporate number, but it is just a recording that loops & never get anyone.

            Business response

            04/28/2022

            Business Response /* (1000, 5, 2022/04/11) */ Hello, We are sorry to hear about your recent experience with Ruby Tuesday. Please email guestrelations@rubytuesday.com. Thank you, Consumer Response /* (3000, 7, 2022/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did email on the website, with no response. You all are not resolving this issue

          • Initial Complaint

            04/07/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            on 03/30/22 my husband ordered food online from Ruby Tuesdays in Inverness FL. When he went to go pick it up the store manager told him that they didn't have the dessert that he had ordered was not available and wanted to replace it with another dessert. my husband asked if we could just get a refund because we don't like there other desserts and the manager got upset and said that they can not give any refunds due to it being an online order so its either we take another dessert or take the loss and was being rude about it. so my husband got upset and chose to take another dessert so we didn't just lose the money we spent. when he got home he started to pass out the food and noticed that they changed my daughters fries to tatter tots with out saying anything and it upset my autistic daughter. so we called up there to figure out what happened with the order and when talking to the manager things started to get heated when i told him that my autistic daughter was upset about the tatter tots he said your daughter was crying because there was no fries...i said you do know what autism is right.. and he said yes.. then he said he wants to talk to my husband since he is nicer...so when i gave my husband the phone and the manger then tried to tell my husband that i was being rude while to him while he was being polite...my husband then told him that he could here the manager getting loud on the phone with me and asked for a refund of $84.00 the manager said ok and said that he was going to get a hold of his manager and the refund should be back on my within a couple days.....its been a week and still have not received anything yet

            Business response

            04/20/2022

            Business Response /* (1000, 10, 2022/04/08) */ Hello, We are sorry to hear about your experience. Please reach out to ******.com and we would be happy to look into this for you.

          • Initial Complaint

            04/04/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I went to eat dinner with my girls, but came across a very rude waitress. She asked me what would I be having, so I told her nothing and that I was just ordering for them. She proceeded to start at me Sturn and with an attitude, then snatched my girls menus.

            Business response

            04/20/2022

            Business Response /* (1000, 5, 2022/04/04) */ Hello, Please reach out To guestrelations@rubytuesday.com and we would be happy to look into this for you. Have a nice day.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 52

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          333 East Broadway Avenue

          Maryville, TN 37804

          Get Directions
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          (865) 379-5700

          Customer Complaints Summary

          55 total complaints in the last 3 years.

          23 complaints closed in the last 12 months.

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