Complaints

• Initial Complaint

  01/07/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I worked a shift today 1/6/25 and tried to instantly cash out it. Wouldnt let me z. I Am s diabetic and depend on that money for medicine and food. I didnt eat tonight because I wasnt able to get in contact with anyone!!! I almost died !!!

  Business response

  01/10/2025

  We appreciate this user taking the time to submit a ******************** complaint. Our records show the funds were processed on January 6th and deposited to the user's bank account on the 7th. As such, we consider this matter resolved. 

  Customer response

  01/10/2025

  I have reviewed the business response and accept this resolution. The money was processed the following morning. 

• Initial Complaint

  01/06/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have 2 complaints the first one is on 1/3/25. I did a ***** Shiftsmart Mystery Shopper, never received my pay. Each day the date changes saying waiting for QA review. It's now going on 4 days later no response or money being released when it normally takes 1 hour or next day to release money. Never received $25.50 Next complaint was on 10/13/24 I did a Shiftsmart Mystery Shoppers. I tried to upload a video of the entire store area to show no samplers was out. It said the file was to large and it wouldn't upload. So I submitted a small video showing I was there. To close it out because it was about to expire. Afterwards I sent multiple videos to Shiftsmart support showing I was there. Never got a response. And was rejected of $30.00 A total $55.50 never received from doing Mystery shopping with them. Like is this a scam?

  Business response

  01/10/2025

  We appreciate this user's taking the time to submit a ******************** complaint and sincerely apologize for any confusion. For context, the partner's Mystery Shop from January 3rd has been approved since this complaint was submitted. Moreover, the shop from October was rejected because the partner stated there were 0 demos. As a result, she was asked to upload a video of herself walking through the grocery store, showing that there were, in fact, zero demos. Unfortunately, the video she submitted did not follow these guidelines. Thus, the shop was rejected. Unfortunately, we will not be issuing any funds for this shop as the partner failed to provide adequate evidence showing that there were zero demos. Thank you!

• Initial Complaint

  01/05/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I completed 2 **** club audits on 12/21/2024 I have not been paid. This company is horrible, theres no contact number and they will not respond to your emails. What kind of business defrauds hardworking people? This company should be shut down immediately!

  Business response

  01/22/2025

  We appreciate this user taking the time to submit a ******************** complaint. With this in mind, our records show that the partner has already been compensated for the two Mystery Shops. As such, we consider this matter resolved.

• Initial Complaint

  01/05/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I worked multiple shifts for shiftsmart in December and January without issues but I had issues checking in with the app and had to use the ai feature to sign in, and afterwards signed out with codes and was not paid and flagged for fraud, or I was turned away and still flagged for fraud despite using both different methods to verify location

  Business response

  01/10/2025

  We appreciate this user taking the time to submit a ******************** complaint. Additionally, we are incredibly sorry for any difficulty this partner faced while trying to obtain their owed funds. With this in mind, we have approved their rejected funds from December and January. This is now reflected in their Shiftsmart app; we sincerely hope this is an amicable resolution. We urge this partner to submit a support ticket via our app if they have any other issues that must be addressed. Thank you!

• Initial Complaint

  01/04/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have around $75 dollars now I am owed from shiftsmart and i haven't been paid for that I worked my **** off to earn between December 16th and January 3rd. Both times I could not check in, in the app and customer service has ignored the managers of the locations I worked at and me when we try to get it fixed.

  Business response

  01/10/2025

  We appreciate this user taking the time to submit a ******************** complaint. After reviewing their account, all outstanding payment issues appear to have been resolved. However, to ensure this, we have sent the partner an email. We kindly request that this individual respond to our email at their earliest convenience so that we can ensure all of their issues are resolved. Thank you!

• Initial Complaint

  01/04/2025

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  According to Shiftsmart policy, if a worker is turned around at shift we are to be paid for the attempt. I have not been paid for attempts to work on December 26, 2024 January 2, 2025 and January 4, 2025. I am owed a total of $246.03 for 4 shifts I was turned away from.

  Business response

  01/10/2025

  We appreciate this user taking the time to submit a ******************** complaint. Please note that we contacted this individual yesterday (January 9th), as we were alerted to the issue with their payments. We can confirm that this issue was resolved, and all owed payments were approved. This is now reflected in the user's ********************** app. We appreciate their patience in this matter!

  Customer response

  01/10/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi I've tried to work for shiftsmart but I'm not able to because I've tried several times to reach out to them to change my location to ********** because that's where I live and they won't change it. Also I'm not receiving any shifts at all and my scores are in the Red even though they should be at 0 green. Can someone please help me with this?

  Business response

  01/21/2025

  We appreciate this user taking the time to submit a ******************** complaint. Please note that their location has been properly updated in the app. With this in mind, below is some information regarding shift visibility that this partner can/should refer to: 
  
  Turn on notifications to be the first to know when shifts are released. Shifts go fast, but same-day opportunities often arise when others cancel. Completing shifts successfully and on time improves your chances for better shift opportunities.
  
  There might be a few reasons why you can't see shifts: 
  No Shifts in Your Area: We are working to increase the number of shifts, but they may not be available in all areas. Keep checking the app for new shifts.
  Not Shift Eligible Yet: Complete all onboarding steps for each role. If onboarding tasks still appear in the app, you need to finish them before you can see shifts.
  Shift Eligible, but No Shifts Available: New shifts are typically posted 72 hours in advance but can fill quickly. You will receive notifications for any new or canceled shifts.
  No Longer Shift Eligible: This can happen due to terms of service violations or too many late cancellations/no-shows. Make sure to follow our reliability policies.
  
  Please note our team is unable to make any shifts available to you or any partner. Lastly, be sure to check back in the app frequently, as shifts can be dropped within 24 hours of start! 

  Business response

  01/22/2025

  We appreciate this user taking the time to submit a ******************** complaint. Please note that their location has been properly updated in the app. With this in mind, below is some information regarding shift visibility that this partner can/should refer to: 
  
  Turn on notifications to be the first to know when shifts are released. Shifts go fast, but same-day opportunities often arise when others cancel. Completing shifts successfully and on time improves your chances for better shift opportunities.
  
  There might be a few reasons why you can't see shifts: 
  No Shifts in Your Area: We are working to increase the number of shifts, but they may not be available in all areas. Keep checking the app for new shifts.
  Not Shift Eligible Yet: Complete all onboarding steps for each role. If onboarding tasks still appear in the app, you need to finish them before you can see shifts.
  Shift Eligible, but No Shifts Available: New shifts are typically posted 72 hours in advance but can fill quickly. You will receive notifications for any new or canceled shifts.
  No Longer Shift Eligible: This can happen due to terms of service violations or too many late cancellations/no-shows. Make sure to follow our reliability policies.
  
  Please note our team is unable to make any shifts available to you or any partner. Lastly, be sure to check back in the app frequently, as shifts can be dropped within 24 hours of start! 

• Initial Complaint

  01/03/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Failure to pay for shifts worked through their app. Failure to respond to tickets or emails submitted. Failure to provide a contact number or live person to talk to for help.

  Business response

  01/10/2025

  We appreciate this user taking the time to submit a ******************** complaint. After looking at their ticket and account history, we see that all owed payments have been issued to this partner. With this in mind, we have emailed the partner to ensure no further outstanding payment issues. We strongly urge this individual to respond to our correspondence as soon as possible. Thank you!

• Initial Complaint

  12/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I completed a shift at main st in ******************** and have not received payment for it and also there was another shift I completed a while ago and no payment... the customer service is non-existent

  Business response

  01/03/2025

  We appreciate this individual taking the time to submit a BBB complaint regarding his recent shift at [South Atlantic: Store #*******] - Food Prep - Breakfast. Unfortunately, our ***************** Team detected fraud and rejected his payment. As he should be aware, we recently enacted a stricter anti-fraud policy to ensure that shifts are completed honestly by reliable workers, who play a crucial role in maintaining the integrity of our operations.
  
  Below is our policy:
  
  All in-shift tasks must be completed. If you cannot complete all in-shift tasks, please report the issue to the Help tab in your in-shift task list.
  All in-shift tasks, including taking and uploading photos, must be done at the time and location of your shift.
  Using someone else's photos or reusing the same photo is considered fraud.
   
  If Your Shift is Flagged for Fraud:
  
  Approval and payment will be delayed for manual review.
  If fraud is confirmed, the shift will be rejected, and you will not be paid.
  Depending on the severity, you may be temporarily suspended or permanently banned.
   
  Again, and as already stated, your shift was rejected due to confirmed fraud. As a result, we will not be able to issue any funds for the shift at Store #*******. We also urge him to avoid such behavior in the future, as it may lead to a temporary or permanent suspension. Thank you.

• Initial Complaint

  12/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was working for Shiftsmart for a few years on and off for topgolf. In October 2024 I would work multiple shifts and only get paid for like 2 shifts I would reach out to Shiftsmart and topgolf they owed me like $70.00 I had to threaten to contact bbb and **** of labor to get my money. They removed me from the topgolf program for no reason I feel it was in retaliation. I was great with customers never received a complaint they enjoyed my friendly manner. Now I cant get a response as to why I was removed never got a message or anything they cancelled all future shifts I had too I feel like its wrong. How are you upset you didnt pay me my money this was a side job also how I fed my family in hard times I just wanted what was owed.

  Business response

  01/03/2025

  We appreciate this user taking the time to submit a ******************** complaint and sincerely apologize for any confusion. However, we absolutely do not retaliate against partners. Instead, this partner was removed due to consistent low-quality work on the Topgolf project and the fact that they were not hitting targets. Additionally, this was made clear to them via in-app messaging. Unfortunately, we cannot reinstate this partner on the Topgolf project. Nevertheless, they are still active on our platform and eligible to work in our other roles.  
  

  Customer response

  01/03/2025

  I am rejecting this response because:   It was the day before I complained about not getting paid that they said my score was low after it had been high everytime before I give great customer service how can you give me a low score one day and remove me the next it was in fact retaliation and they are lying. They removed all of my messages so I cant even screenshot anything anymore. It wasnt until they stopped paying me all of a sudden my score was low and the score was extremely low to the point I responded and questioned it with no response no one responded until I threatend to contact bbb. Literally the same day they paid me and removed me immediately after they paid me

  Business response

  01/07/2025

  Again, we apologize for this partner's frustration. However, her assertion of retaliation is not accurate. She was removed from the project based on low-quality work. Nevertheless, she is still active on our platform and eligible to work in other roles. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩