Complaints

• Initial Complaint

  01/06/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I (********************) have been factoring with Triumph Business Capital since 2018. My company got out of business on December 01 2024. I requested the company transfer of my reserve balance ($6854) halfway in December, 2024. They said I need to wait until Accounts Receivable are cleared, which I understood and been waiting for the clearance. As of 01/06/2025, theres $4450 uncollected balance, which $3700 is past due for 75 days. Im politely requested if the $2400 can be paid to me today as I really needed the funds. I was told my contract was renewed automatically on October, 29 and I owe $500 per month ($5500) the remaining ***************************************************************** confirmation of the renewal by email or mail. This is what you get for staying loyal for more than 6 years while receiving several offers from other respected factoring companies with buyout and lower rate offers.

  Business response

  01/17/2025

  Hello - 

  After reviewing the account again, we communicated the steps necessary to exit the factoring agreement, including submitting the required notice of termination. 
  
  This is required of all clients under contract. Until that is received, we will abide by the terms of the agreement. 
  
  We will continue to work with the client to help them reach the desired resolution. 

  Customer response

  01/18/2025

  I am rejecting this response because:   Notice was provided on mid December. No reason to withhold $6850 because a business went out of operations. What loss did I incur Triumph for terminating the contract? 

  Business response

  01/31/2025

  Good afternoon, We have accepted the clients termination request and have released all funds owed according to the terms of our agreement. This includes any reserves. We have communicated the successful resolution to the client and consider this matter closed.

  Customer response

  01/31/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Complaint Attached. This only allows 2000 characters.

  Business response

  07/03/2024

  Hello, 

  We are compiling a more thorough response to the complaint as specific parties are involved and will require additional review. 

  Customer response

  07/03/2024

  I am rejecting this response because:   The pay platform Triumph Pay as well as the account manager ******* all stated that multiple single LOR can be executed as seen in image attached.. In addition, all invoices have pa dates through their partner pay platform Triumph Pay.. They also advised, with Pay dates, Triumph Business capital should release my customers but they refuse to do ********************** in GOOD FAITH.

  Business response

  07/09/2024

  Good morning,
  
  Somac LLC is bound to Triumph Financial by a commercial security agreement in an accounts receivable factoring arrangement.  ********************************** is bound to Triumph Financial under a personal guaranty. Despite the clear terms of the agreement, ********************** has requested, by his Desired Settlement, to have all customers released.  Under the agreement and Article 9 of the Uniform Commercial Code, customers of Somac LLC are account debtors and ********************** has lien rights in ALL accounts of Somac LLC until all indebtedness is paid to Triumph in full.
  
  Thus, Mr.********** request is premature and not able to be completed until all obligations under the agreement are satisfied by Somac LLC.  The agreement requires a Complete Termination (defined below) in order to trigger a release of any account debtors.  Because Triumph remains owed a sum of money under the agreement, Triumph is fully entitled to enforce its lien rights as a secured creditor. 
  
  Once Triumph is fully paid, Triumph will work on expediting all documents needed to quickly release Somac, LLC from any further obligations.  Nevertheless, under the clear terms of section 12.2 of the agreement, Triumph will require a signed release from Somac LLC.  Somac LLC has expressly waived rights under section ***** of the Uniform Commercial Code.
  
  Sections 1.7,1.7(a) and (c), & 12.2, below, directly from said contract for more clarity.
  
  12.2. No Lien Termination without Release. In recognition of Triumphs right to have a Complete Termination, notwithstanding payment in full of all Obligations by Client, Triumph shall not be required to record any terminations of any Financing Statement or satisfactions of any of Triumphs ownership rights or Security Interest in the Collateral unless and until Complete Termination has occurred. Client understands that this provision constitutes a waiver of its rights under ***** of the Uniform Commercial Code.
  1.7. Complete Termination in connection with the Term of this Agreement, occurs upon satisfaction of the following conditions: (a) payment in full of all Obligations of Client to Triumph; (b) if Triumph has issued or caused to be issued guarantees, promises, or letters of credit on behalf of Client, acknowledgement from any beneficiaries thereof that Triumph or any other issuer has no outstanding direct or contingent liability therein and (c) Client has executed and delivered to Triumph a general release in a form prepared by and acceptable to Triumph.
  1.7(a) and (c) have not been completed, and 12.2 requires those to be completed before a release is given. 

  Customer response

  07/15/2024

  All invoices has been paid to TFS and they are prolonging the process. I would like this complaint Public. Their deceptive business practice needs to be exposed.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  After i paid off my fees they are refusing to give me the release letter for both UCCS. And I've been communicating with Triumph business capital / Advanced business capital via email and phone. And they are refusing to give me the release letter for both UCCS so i can move forward with my business. They holding me back from proceeding with my business. Triumph business capital / Advanced business capital is thee WORST company to do business with.

  Business response

  05/29/2024

  Hello,
  ************************** recently submitted a request to terminate his agreement with Triumph Financial on 5/22/2024. From that date, the end of the agreement,in accordance with his signed agreement with Triumph Financial,  would be thirty (30) days, 6/21/2024.  Part of the ending of said agreement is that the user, ******************, meet all ******************** obligations and or any balances owed,paid. Once paid, posted, and applied the termination process *** proceed. As of 5/28/2024, ****************** has not met the required marks to have his UCCterminated and released by Triumph Financial, as representatives have actively been reaching out to the listed contact information to have ****************** released from Triumph Financial. Once all that is required, complete, Triumph is happy, eager, and willing to assist in the expedition of ******************** requests. 

  Customer response

  05/29/2024

  I do not agree with Triumph response but i no longer need to proceed with my complaint. Triumph reached out and provided me with my request. I thank you (BBB) for getting involved. Please close this complaint. Thank you 

• Initial Complaint

  05/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  THE BUSINESS ARRANGEMENT BEGAN IN LATE 2021 WITH TRIUMPH BUSINESS CAPITAL TO FACTOR THE INVOICES FOR OUR TRUCKING COMPANY. WE WERE NOTICING INCONSISTENCIES EARLY THIS YEAR AND REACHED OUT TO OUR ACCOUNT REP FOR GUIDANCE. WE WERE CONSIDERED A "RECOURSE CLIENT" WHICH MEANS THEY CAN TAKE BACK ANY ***** ADVANED TO **, SHOULD THE CUSTOMER FAIL TO PAY THE INVOICE TO **********************. WE ASKED FOR A LIST OF THEIR TERMS AND DEFINITIONS THAT IS NOT PROVIDED IN THE CONTRACT OR ANYWHERE ONLINE THAT WE'VE FOUND, AND THEY REFUSED TO PROVIDE SUCH A THING. WHEN WE INQUIRED ABOUT THE INCONSISTENCIES WITH FEES CHARGED,CHECKS COLLECTED,RESERVE ***** ETC WE WERE TRANSFERRED FROM PERSON TO PERSON TO PERSON STILL WITH NO ANWERS. EMAILS NOT ANSWERED. WE DECIDED IN MARCH OF THIS YEAR TO STOP USING FACTORING AND GO BACK TO IN HOUSE INVOICING. WE NOTIFIED TRIUMPH OF THAT AND AWAITED FOR SUCH A TIME AS OUR A/R BALANCE REACHED ZERO AND WE WOULD BE ABLE TO COLLECT THE ***** IN OUR RESERVE ACCOUNT MINUS THE EARLY TERMINATION FEES PER THE CONTRACT. WE'VE REACHED OUT SEVERAL TIMES, CHECKS FROM ENTITIES ARE STILL ROLLING INTO THE TRIUMPH SYSTEM ON OUR BEHALF. WE ACUTALLY HAVE A NEGATIVE A/R BALANCE AND MORE THAN TEN GRAND IN RESERVES THAT THEY REFUSE TO RELEASE BECAUSE WE NO LONGER WISH TO USE THEIR SERVICES. UNSURE WHAT WE CAN DO OUTSIDE OF LEGAL ACTION.

  Business response

  05/20/2024

  Hello,
  ************, of **** EXPRESS CORP. , signed a contract with Advance Business Capital LLC d/b/a Triumph Business Capital in late 2021. At the time of signing the client did sign as stated,a Recourse Contract. That has continued to present day as the contract auto renews on a 12 month, annual, basis.
  ************ has been contacted by and spoken to representative at Triumph regarding the mentioned inconsistenciesto help answer any questions or issues he may be experiencing. His dedicated account executive has asked for documentation of his alleged inconsistencies, and his account executive, as of 5/20/2024,  has not received any correspondence back.
  ************ mentioned he is trying to collect the funds from his reserve minus the termination fee. At this time, the negative A/R balance mentioned by ************ is the hold up for the inability to terminate the contract and collect said reserves.
  ************** account executive did reach out and request additional documentation to help resolve the negative A/R balance, thus allowing for the reserves of ************ to be used for the early termination fee, the remaining of the reserve be sent to him, and subsequent release of contractual obligations, as stated in the submission.
  At this time there are no monies coming to Triumph on behalf of ************, as mentioned. We believe negative A/R balance is what is being referred to. As mentioned above, there are necessary documents needed from ************ to resolve this portion of the submission and on the account with **********************.
  ************ did surface a request to terminate the contract in February of 2024.
  ************ is not able to be released at this present time, due to the mentions above, and the mentions made in the submission, the negative A/R balance.
  At this time Triumph is unable to help or accommodate the mentions in the BBB complaint submission, due to the lack of documentation provided by ************. If we can get the needed documentation,we can assist and move forward with the next steps of ************** requests. 

• Initial Complaint

  02/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  01/16/**** I reach out to ***** at Triumph Dispatch llc located at *********** ** about renting a 53 foot trailer, after we agreed on the price I sent a 400 dollars deposit for trailer and later find out triumph dispatch doesn't own any trailers for rent they been using amazon trailer to make money. I spent two days driving around going to different Amazon facilities looking for trailer with no success, then I ask ***** for a refund instead giving me my money back he block my number, then I call the main line and I talked to **** just to find that ***** told him I did receive a trailer and I had the trailer for a month na d mind you the first time I got in contact with ***** was on the 16 of January ****. I feel like there's only one thing left to do is to get a lawyer involved doesn't matter if I end up spending more money.

  Business response

  02/06/2024

  Good morning.

  The complaint references Triumph Dispatch LLC. This is a misplaced and misdirected complaint to Triumph Financial. We are Triumph Financial based out of ******, *****, not ********** as indicated by the complaint and information found when researching Triumph Dispatch LLC. Though similar business in the logistics, freight, carrier, and broker arena, we are in no way affiliated with Triumph Dispatch LLC. Can we please have this closed out and removed as a complaint for Triumph Financial? Thank you. 

  Business response

  02/06/2024

  Good morning.

  The complaint references Triumph Dispatch LLC. This is a misplaced and misdirected complaint to Triumph Financial. We are Triumph Financial based out of ******, *****, not ********** as indicated by the complaint and information found when researching Triumph Dispatch LLC. Though similar business in the logistics, freight, carrier, and broker arena, we are in no way affiliated with Triumph Dispatch LLC. Can we please have this closed out and removed as a complaint for Triumph Financial? Thank you. 

  Customer response

  02/08/2024

  Last I heard from them was they going to get in touch with the broker and that was it.

  Customer response

  02/12/2024

  I am rejecting this response because:   Last I heard from them was they going to get in touch with the broker and that was it.

  Business response

  02/13/2024

  Hello, Triumph Financial  is in no way affiliated with Triumph Dispatch. We did not receive any funds from **********************, we would not be refunding any monies to **********************. We are not a dispatch service but a ****************** Though similar in name and in the 'trucking' arena, we are not one in the same. Kindly, direct your complaint to the correct company, Triumph Dispatch Services. They can by found at triumphdispatchservices.com

• Initial Complaint

  09/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Should be zero stars. This company is unbelievably incompetent. They pass the blame on to whoever they can for THEIR s**** **** This is the second time for no reason my account *** been locked. They tell me 24 to 48 hrs but then its weeks. They put me in such a financial bind where i couldnt pay employees or contractors.God help you if you have a payment issue and need to speak to someone. Their favorite thing is to "write a ticket" on your issue and get back to you. Good luck dealing with this mess. I will no longer process any payments through this joke of a company. I want my account unlocked immediately so my monies can be released

  Business response

  10/27/2023

  Hello -

   

  We have attempted to identify the account associated with this complaint. Unfortunately, we are unable to verify the client. 
  
  If the client can provide additional information, or an MC#, we more quickly address the issue. Thank you.  

• Initial Complaint

  09/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Their saying i owe them ***** to leave my contract i haven't used them in 3 years and they contract dont say early termination fee of ***** their holding me hostage because they have my ucc filing on my company.

  Business response

  10/30/2023

  After review of the client's complaint, we wanted to provide specific feedback on both the terms of the contract and the steps taken to help accommodate the client's request: 

  
  - The client's agreement states a 90-day notice to end their factoring account. The client submitted their request more than 90 days after their renewal date (187 days later than the agreement requires). According to the terms, the contract renewed for another year. 

  - A client can terminate the contract by paying an early termination fee. Based on the terms of the agreement, the termination fee should have been $7800. After review, we offered to lower it to $4,000. 

  - The client was also in discussions with another factoring company, which could buyout the contract and pay the early termination fee on the client's behalf.

  - Triumph then offered a waiver of $3800 to further help accommodate the client's request. 
  
  - To date, we have not received additional feedback from the client, nor the other factoring company on a buyout. 
  
  We are prepared to move forward with the buyout once we receive additional communication from the other factoring company. 
  
  

  Customer response

  10/30/2023

  I am rejecting this response because:   

   

  The policy reads that it's a percentage of what was factored in the last 6 months. We have not factored with them in over 3 years. We also never put in a written notice to renew the only . They are picking and closing amounts in which legally we don't owe them $7800, $4000 or $3800. We haven't responded because we reached out to attorney General and the BBB to help us because they are still trying to charge us. What can you do? Continue to argue with them when they know they are in the wrong? 

  Business response

  11/17/2023

  We are compiling the necessary items for a more comprehensive response. Thank you. 

  Customer response

  11/17/2023

  ?

• Initial Complaint

  05/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We have been in business since May2020 never used a factory company. We started factoring withTriumph Capital in late January 2023.. we was told if a ******* doesnt pay them for a load they will not come after us for the money, well that was a LIE! Also they spoke to the ******* & the ******* agreed to pay Triumph Capital. They always verify with *******(s) before they give funds. So if they the ******* agreed to pay Triumph Capital how!!??? was we still held accountable. Not only that but several times i was waiting days even weeks for my funds. We call & ask hey whats up we havent heard back from them the *******; if you like you can call them to speed up the process soo we pay you TriumphCapital to factor our loads & We have to also do your job? While you take percentages %. We are a trucking company diesel cost $5 a gallon 200gallons is $1,000.00 every work day! For every truck in operation. Not having funds can & did cause countless issues in our operation. At the moment we submit an invoice for $1000.00 they gave me $153.00 we have screenshots if anyone needs proof of testimony what was 153 supposed to do?? Nothing.. So within the next 2days we submitted $4700 total $5700.00 to pay back & get away from *********** held it said i didnt sign rate but WE never sign! Than i knew for sure this was intentional! Imagine running a company cost thousands a ************************************************** is holding your funds for days even weeks soon youll be out of business dealing with these scammers! *** asked severally time for a LETTER OF RELEASE! Was told once i pay back what the ******* didnt pay I can terminate my contract! We hve used them for a total of 3months! The worsts 90days of business! Anyone whom reads this PLEASE DO NOT DO BUSINESS WITH THESE PEOPLE?? If you do youll be the next one on here leaving one of these reviews. The inconvenience, the stress, the headaches , the doing your job & also theirs, the funds being late! COMPLETE S*** SHOW ?? Lets not for get the $2500 cancellation fee ??

  Business response

  05/26/2023

  In reviewing the clients complaint and our own internal notes, we are trying to understand better the desired outcome.

  To address the individual concerns listed in the complaint:
  - Yes, we did ask that the negative balance be restored before a letter of release could be issued for that particular customer.
  - As part of the terms in our contract, a client can terminate early, but it would be subject to an early termination fee.

  We consider the account active and continue to purchase invoices. We do not have a current termination request. If the client would like to review his account, we can set up time to review any pending questions related to the complaint.

  
  

• Initial Complaint

  03/04/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I used their service a few times years ago. When I signed up for their service I was told it was a year contract and after that I was free to move on where ever I wanted. I havnt used their service in over a year . I went to sign on and it said that my account was inactive. So I thought of course my account has been canceled. I opened a totally separate company that has nothing to do with the company I that was signed up for triumph services . I came to find out that they not only control everything factoring related for the company you signed up with but every other company that you have forever until you cancel with them . They automatically renew your contract annually no mater how long it remains inactive . So my new company has nothing to do with my trucking company but still requires factoring for services that triumph dosnt factor. I called in on the 2/20/23 to cancel . They answered, was polite, and easy process . Said wait 48 hrs and they will send me a cancelation letter . I waited till the following Monday. I called back in wondering why I didn't receive it yet. They said I see where you called in but nothing was filled . I said who did I speak to, they didn't know (convenient) So I was told to email terminations and my account manager. I sent the email . They sent the form right away filled it out and was told with a automated message to wait 48 hrs and I will receive the letter. It's been a week and have had no response. I spoke to my account manager and he sent them a email that was never responded to. I've called multiple times with no luck. People that work there have no access to termination other than email and people in that department don't respond . I would recommend not doing buisness with this company . They will be kind and responsive with everything but completely unresponsive when you want to leave even when it's been a year since you used them . Also I was told they might charge me $2500 cancelation fee . Shady company. Stay away

  Business response

  03/15/2023

  After speaking with the client, we were able to issue the requested release with the early termination fee waived.
  
  The release letter has been sent to the client as of 3/6/2023. We consider the matter to be fully resolved. Thank you.

• Initial Complaint

  02/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  1st 3 yrs of issues deleted because of too many characters We are entering year four of doing business with Triumph and within the 1st week of ************** our account is placed in the negative by $4455. We have no clue how this could have taken place but with the way things in the economy are these days it's not the time to be making these types of mistakes. When we call we can't get our account executive on the phone. No one seems to know what happened. Clearly it's not anything we done wrong there's no warning of it but yet it happened and we just have to deal with it. Instead of continuing to go through this cycle of financial inconvenience we will invoice or clients directly and be done with Triumph. But noooooo we can't without a Letter Of Release which we can't get because they automatically renew our contract with no reminder email phone call or text. Which just took place 1-8-2023 it's NOWHERE in the contract and we have no outstanding accounts receivables. Even the negative reserve has been brought current. Out of the blue I receive a call from ****** who refuses to give any information on who he is but yet knows EVERYTHING about us. Calls and ask us at 1:49pm CST on 2-21-2023 why we are terminating the contract. In the process of telling him he is clearly distracted because I can hear him fumbling with stuff in the background. Then he tells us that we have to pay a $2500 early termination fee because we failed to write a letter 30days before our contract renewed automatically. I told him it's not written in the contract and he said it was. He then disrespectfully repeated himself horrible customer service, and that's when I asked to speak with someone else anyone but him. Conclusion since when is it ok to force a business to do business with you when they are clearly unhappy with your service? How do you enforce a contract that doesn't state the words AUTO RENEW and then enforce a $2500 early termination fee? Especially after 3 years!

  Business response

  03/08/2023

  After additional conversations and review of the client's account and contract, the following was determined:
  
  We received the client's request for termination more than a month after the automatic renewal date (Renewal: 1/8/2023; Received from client: 2/17/2023). The contract requires a written, 30-day notice to initiate the request for termination.
  
  A client can prematurely terminate their contract but are subject to an early-termination fee (detailed in Section 3: ***************** As the contract renewed (1/8/2023), the early termination fee would be required to initiate termination process.
  
  Additionally, a client cannot be released from their contract if there is an outstanding balance on their account. The charges the client refers to represent the balance outstanding at the time the complaint was sent.
  
  The above was explained to the client along with the recommendation to continue the contact to avoid early termination fees.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩