Complaints

• Initial Complaint

  12/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We have signed up for their factoring service with Triumph. They paid us the first week on time too get us thru the door. After the first couple weeks they completely have stopped paying us. They do t fund our company with the loads that we have completed. They don't return our calls they constantly lie too us. We have asked them too release us so we can go somewhere else. They have ruined our company we can't pay or bills we can't book loads or pay our drivers. Their truly horrible people. Where at the point where we want too seek legal help now. And we will make sure everyone knows and stays away from these people. We want our release.

  Business response

  03/20/2023

  Business Response /* (1000, 7, 2022/12/26) */ In an effort to respond to the complaint in a timely manner, we wanted to acknowledge receipt of the client's complaint, and that we are in contact with the client regarding the complaint. We appreciate the patience of all parties as we continue to review and work toward resolution.

• Initial Complaint

  11/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a truck driver (carrier) and have been waiting to be paid for the loads that I have carried. The companies I have carried the loads for have already paid Triumph, but Triumph Business Capital have not gotten back to me even after I contacted them in September. I broke my contract with them in July, so I no longer get my payments through them. I have contacted them in order to get my payments released, but they have not gotten back to me. One of the companies I carried for, USAT, told me they have paid Triumph and they sent me the payout reports to prove that. The name I go under is ** Transport and the MC # is XXXXXX. Redwood has also paid to Triumph Business Capital and I have not gotten a response for payment for these either. I have attached payment reports for both of these companies below. Please let me know what else I can provide in order to get this resolved.

  Business response

  02/16/2023

  Business Response /* (1000, 5, 2022/11/28) */ Good morning - We have reviewed all payment reports and have ensured that all funds have now been properly allocated to client. If we can provide more clarification, please let us know.

• Initial Complaint

  08/30/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I've repeatedly tried to close my account with them. I've sent several letters/ emails informing them that I would NOT be renewing my contract so guess what...... they renewed it anyways. They stop responding to my emails once I proved that I even scanned a letter that was se t to them indicating my desire to released. They simply renewed my contract so they can attempt getting me to pay a early termination fee.

  Business response

  11/03/2022

  Business Response /* (1000, 5, 2022/09/13) */ We were able to work with the client and provide the necessary items to successfully close the account, including the letter of release. We consider the matter resolved now that the account has been closed. Consumer Response /* (3000, 7, 2022/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This factoring company are freaking crooks. I literally had to go to the BBB In order for them to actually do the right thing. Ridiculous!!!!! I'm running a business and this is a waste of my time.

• Initial Complaint

  06/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I was supposed to be paid by ACH from Triumph Pay instead my payment was sent to another Factoring Company that I had already provided a letter of release for weeks before Triumph Pay processed the payment. I was told by a client service agent James J***** by email that my payment would post on 6/3/2022 to my account by ACH, However, that payment was paid directly to another Factoring Company. I been getting the run around about this payment that should of been paid to me a month ago. On 6/10/2022 I spoke with Exavier by phone who said he was the department manager, after speaking with him he pretty much stated the same information that had already been told to me.

  Business response

  07/21/2022

  Business Response /* (1000, 5, 2022/06/16) */ We reviewed the complaint and sent to the appropriate team at TriumphPay, which followed up with Mr. ***** and addressed his issue and scheduled payment. We are confident that this has addressed Mr. *****' concerns. Thank you. Consumer Response /* (2000, 7, 2022/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  05/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Our company has been trying for a month to get someone from Triumph that knows what they are doing to call or e-mail us back on what the process is for terminating our contract with them. We know that all outstanding invoices need to be paid, but we are trying to figure out if we have any early termination fee and how long we have to wait for our blanket Letter of Release. We can't get anyone to respond to us. We are dealing with our eighth person trying to get the information we need. They requested a letter stating that we want to cancel our contract and sent that to them on April 26th. Here we are on May 17th and we are still waiting for answers. we are calling daily and e-mailing daily, but still being ignored. I bet if a Broker didn't pay an invoice that Triumph had factored every single person that works there would be calling us about payment. All I'm asking is for someone to call or e-mail me with the information that I have been requesting. It shouldn't be this hard and take this long.

  Business response

  06/15/2022

  Business Response /* (1000, 5, 2022/05/18) */ A member of Triumph's management team spoke with Ms. ****** on 5/18/22 to understand and address any pending questions or concerns related to the account. During that conversation, the terms of the release were discussed, and then documented and sent to the client, who confirmed receipt. Upon final payment of outstanding invoices, the release will be issued and the $7500 early termination fee waived. We have enjoyed and appreciated the opportunity to work on behalf of ****** Trucking. We will continue working with them to close the account and communicate when the release terms are met. Consumer Response /* (2000, 7, 2022/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept response, but it shouldn't have taken a month and filing a complaint to get our answers.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩