Complaints

• Initial Complaint

  01/17/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up for auto breakdown protection with this company last year. In December, my car was totaled in an accident. I tried to call to cancel my coverage before my monthly payment was deducted from my bank account, but the entire company was shut down for the holidays, before the holidays began. I called several times since then, and finally got a hold of someone, after lengthy hold times on the phone. I was told that my card was taken off their records, so no more payments could be deducted. I was also told that my account was cancelled. Further, I was promised a refund of my monthly premium, $71.89, from December. The person I spoke with said the money would be returned to my bank account. Now, weeks later, I have not received my refund. I have called three times today, and am on hold for long periods of time each time, including while I type this complaint. I want my money back, so I never have to deal with this unreliable company again.

  Customer response

  01/21/2025

  Right after I filed the complaint against Everything Breaks the other day, one of their customer service representatives, ***** ********, promised he would take care of the situation.  He said my refund would be coming quickly, and it did.  It arrived in my bank account over the weekend, which I was pleasantly surprised at discovering.  He was the person I wish had answered the phone in the first place.  Then, I wouldn't have felt the need to file a complaint with the Better Business Bureau.  The matter is settled.  Thank you for your time.  I appreciate your organization as well.

• Initial Complaint

  12/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Everything Breaks *** will not stop calling me on spoofed numbers to make them appear local. I block every number and have been on the DO NOT CALL registry since my first cellphone in 2004. This is unacceptable.

  

  Business response

  01/10/2025

  Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience youve experienced.
  

  We want to assure you that Everything Breaks does not engage in unsolicited outbound calls to random numbers. We only contact individuals who have opted in to receive information regarding our products or services. That said, we understand your frustration and have taken immediate action by removing your number from our system to ensure no further calls are made.
  

  If you believe these calls may be originating from a third party falsely representing our company, we encourage you to share additional details, such as specific numbers or dates of these calls, so we can investigate further.
  

  Once again, we apologize for any distress caused and appreciate your patience.

  Customer response

  01/13/2025

  I have reviewed the business response and accept this resolution. 

  After submitting the complaint all calls ceased. Thank you.

• Initial Complaint

  12/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have no idea what is going on as I have never once contacted or used this company for any reason, yet they call me nearly every single day, if not twice a week, from a different phone number. I have blocked probably 10 phone numbers that come back listed as everything breaks, **** I am absolutely SICK and tired of it. Leave me alone!!!

  

  Business response

  01/02/2025

  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the inconvenience youve experienced.
  

  Please know that we do not make any outbound calls unless you have opted in to hear about our products and services. Based on your request, weve gone ahead and removed your contact information from our list, which you had previously opted into. You should no longer receive calls from us.
  

  If you have any further questions or concerns, please don't hesitate to reach out. We're here to help.

  Again, we apologize for any frustration this may have caused, and we appreciate your understanding.

• Initial Complaint

  11/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  September 18 2024 2018 Q50 Infiniti broke down in ******, ***, had to tow it to ********************* dealership. We had Extended warranty on it Everything Break. Talk with Service man (**** *.) he was going to check it out and get back with us . He called us and said your car need a Motor . We give him Everything Break number and account number to follow up on the warranty we had with them. He called back and a Adjuster will be out to look at the car to see if they want to fix it or not . Later he called back and said Good new they agree to put a new motor in your car ,all you have to come up with is your part . We went to ****** on 10/2 /2024 to take the money . On October 15 2024 he called and told me my car was ready . They have been calling everyday trying to get a Payment from Everything Break. They said they put a check in the mail October 28 2024 ****** Infiniti have not received anything. It been one lie then another . Now we looking at Storage fee because my car been there so long . My car is fix and ready for me to drive.

  Customer response

  01/06/2025

  This is ****** ******* at *********************************** ********, **. On 12/20/24 Everything Break Email me letting me know that they Cancel our Extended Warranty Contract on our Vehicles.  Also , again they Email me on the 12/21/24 letting me know again . Thank you .

                                        ****** Jackson 

• Initial Complaint

  11/25/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My Apt. Number is #***. On 10/11/2024 I Had My Vehicle Repaired at Muffler ****** Auto Repair Shop! I Had My Air Conditioner Repaired I Had My A/C Compressor Removed and Replaced! Recharged A/C , A/C FREON! ON MY 2010 Dodge Ram 1500 5.7 Liter V8 Hemi! I Paid ****** Deductible Out of The ****** Total! I Have a Contract With Everything Breaks ****************** Yes They Have Refused to Stand By The Contract Agreement and Have Not Paid Muffler ****** Auto Repair Shop for Repairing My Vehicle! THE Adjuster Came Out and Approved the Work to Be Done and the Said Amount for Services! The Remaining Amount is ****** and Due to What They Say. Their Companies Account Was Compromised! They Have Not Paid Muffler ****** Auto Repair Shop for the Remainder for the Sevice Done on My Vehicle! It's Been Well Over a Month Since the Work Was Done on My Vehicle! Every Time I Call Them and Ask About Them Not Making the Remaining Payment! They Say They Will ******** My Information to The ************* And When the Repair Shop Owner Calls Them About Making the Payment To Them They Say the Payment is Still Pending! I'm Told the Very Same Thing When I Call Them! This Bill ** Well Over Due and Has Been Almost Six Weeks Delayed! This is a Breach of Contract! Say I Have Temporarily Reversed My Last Payment To Everything Breaks ****************** Until this Bill is Paid in Full! Note: This System Here Doesn't Allow Me to Go Into My Emails to Retrieve My Contract Agreement With Everything Breaks ******************

  Customer response

  12/14/2024

  To Whom it May Concern .

  My Name is **** Curry  Complaint No# ******** ! I Would Like to Inform You that My Issue Has Been  Resolved Concerning Everything Breaks Warranty Services! Thank You So Much for Your Help Concerning  this Matter! 

   

• Initial Complaint

  11/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On September 30th I signed up for the Everything Breaks Enhanced Powertrain Auto Plan on auto pay. I paid the first monthly fee of $95.27 thinking that would count as my October payment since I registered on the last day of September. My latest regular monthly payment was $95.27 and charged to my credit card on November 1st, 2024. However, I noticed an additional charge of $100.03 on November 12th that I was not informed about. I contacted the Everything Breaks customer service and billing department and was told I was charged a late fee in addition to my October payment, which was not charged on time by Everything Breaks despite it being on auto pay. I requested a refund for the late fee as the payment should have been charged automatically, but was told the fee could not be refunded since the charge already went through on my credit card. Not only was I charged the late fee, but apparently I was charged for the entire month of September instead of October despite signing up on the last day of the month and not even getting to use the auto repair insurance. It is unacceptable that I was charged for an entire month I didn't use and then charged an additional late fee for a payment that should have been applied to my credit card automatically.

  

  Business response

  12/16/2024

  Customer has already spoken with customer service and the billing team. ********************** has been resolved.

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been paying for insurance through everything breaks for 9 months now. I filed a claim with my repair facility about my truck, everything breaks approve my claim. They told the repair facility that they could go ahead and fix it, the repair facility fixed it. Now it's been 2 months and everything breaks still has not paid the bill, so I have not had my vehicle for 2 months. They expect me to make my payment on time, I expect them to make theirs. I'm supposed to have to Platinum policy or whatever it is but I feel like I'm being scammed. They won't let me talk to anybody in the payments department and they always have a different excuse on why they have not paid the bill. My repair facility has talked to them repeatedly too. And they brag about being A1 accredited through the better Business bureau when you're on hold on their phone line.

  Customer response

  10/18/2024

  They paid their bill for my truck yesterday. Thank you. 

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  EVERYTHING BREAKS, SENT A TOW TRUCK TO PICK UP THE VECHICLE TO TRANSMIT TO A REPAIR SHOP. THE VECHICLE WAS PICKED UP AND DROPPED AT THE WRONG SHOP. THAT SHOP CONTACTED THE ***** POLICE, THE ***** POLICE CONTACTED ME TO REMOVE THE VECHICLE FROM THE **** THIS PLACE WAS NOT THE CORRECT REPAIR SHOP. THE VECHICLE WAS TRANSPORTED FROM THE SHOP TO A IMPOUND **** I HAVE TRIED TO WORK WITH EVERYTHING BREAKS TO PICKUP THE VECHICLE AND BRING IT TO THE CORRECT REPAIR SHOP. AT THIS TIME THE COST TO GET THE VECHICLE OUT OF IMPOUND HAS RISEN. I WOULD LIKE THE ISSUE RESOLVED WITH THE VECHICLE BEING TRANSPORTED FROM THE IMPOUND TO THE REPAIR SHOP AND REPAIRED AS PER OUR AGREEMENT.

  

  Business response

  12/16/2024

  Thank you for reaching out and bringing this matter to our attention. We understand how frustrating and inconvenient this situation must have been for you, and we appreciate the opportunity to address your concerns.
  

  Upon reviewing your case, including the call recording, we confirmed that the drop-off location for your vehicle was verified by you during the scheduling process. Based on this confirmation, the towing company proceeded to deliver the vehicle to the location you specified. Unfortunately, we are unable to assist with any fees incurred as a result of the vehicle being dropped off at an incorrect facility.
  

  To resolve this issue, the fees associated with the impound must be satisfied directly with the impound lot. Once these fees have been paid, the towing company will be able to retrieve your vehicle and deliver it to the correct repair facility for service.
  

  We understand the inconvenience this has caused and sincerely apologize for the situation. We are here to support you in any way we can within the terms of your service agreement.
  

  Thank you for giving us the chance to address this matter, and we hope for a swift resolution.

• Initial Complaint

  10/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 16, 2024, I took my 2017 CLA250 ************* to ******* for repair. I first contacted Everything Breaks to first see what procedure I had to do. I was told to have ************* contact them and submit an invoice. This was done on September 18, 2024. Two days later I was contacted by ***** of ************* to inform me he submitted the invoice and the cost was $490. Mr. ***** stated he called several times only to be put on hold and no one picked up. I called many times and was told someone will call me back. The process took a very long time and on October 7, I received a message from *****/Everything Breaks that the bill was paid and I can pick up my vehicle later that day. Mr. ***** informed me that the bill was not paid in full and I had to pay $136 the remaining balance. I told him I would be to pick up my vehicle on 10/12. I tried contacting *****/Everything Breaks for an explanation of why the bill was not paid in full. Never heard back *****. These people are very rude and not reliable. I want my money back from 9/23-9/24 for payments of $92.38 made. *** cancelled the warranty on this date. Thank you for your assistance in this matter.

  

  Business response

  12/16/2024

  Thank you for reaching out and sharing your concerns. We have carefully reviewed your case, including all communications and payment records related to your claim.
  

  When your repair facility, *******************************, submitted their invoice to us on September 18, 2024, we processed payment for the covered repair costs in accordance with your contract. After verifying the invoice, we paid the amount submitted to us, minus your contractual $100 deductible, which is your responsibility under the terms of your agreement.
  

  If the repair facility incurred or added additional charges beyond what was submitted to us, those charges were not communicated to Everything Breaks. This is why there was a remaining balance of $136, which is outside of our control.
  

  We sincerely apologize if there was any delay in processing your claim or in responding to your inquiries. Our goal is always to provide timely and effective assistance, and we regret that your experience did not meet your expectations.
  
  Thank you for giving us the opportunity to address this matter.

• Initial Complaint

  10/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Everything Breaks warranty company denied my claim for repairs, claiming my mileage did not add up to the allotted 30 day ****** miles holding period. I purchased the policy July 15, 2024, and my mileage was ******* . I took my car in for repairs (which are covered in the policy) on August 26, 2024, and my mileage was *******. I clearly met the criteria, so there is no reason for my claim to be denied. The repair shop and I have been going back and forth with them for almost 2 months now. I haven't had my car. When Everything Breaks finally sent an adjuster out, the claim was originally approved, then all of a sudden, they wanted all my service reports for the last 2 years. I have given them everything they have asked for. The payment is automatically drafted monthly. I feel they are taking people's money and not following through on their claims. ******, a customer service **** went over all the notes with me and agreed my claim should not have been denied. I was told he would get with his supervisor and get back with me. I am a single mother and need my car fixed.

  

  Business response

  10/21/2024

  Thank you for your feedback. We understand your frustration, and we want to provide some clarity regarding your claim.
  

  Upon reviewing your account, we see that your policy was purchased on July 12, 2024, and you were informed of the 30-day and 1,000-mile waiting period required before claims could be approved.
  

  It appears that the vehicle was initially brought in for a claim on July 16, 2024, only 4 days after the policy was purchased, which is before the waiting period had been satisfied. The vehicle was then left at the repair shop, and the claim was filed on August 23, 2024, with no change in mileage from the original visit. Unfortunately, because the waiting period was not met, the claim was denied in accordance with the policy terms.
  

  We understand that these situations can be difficult, and we regret any inconvenience this has caused you. We want to assure you that we aim to be transparent and fair in all our interactions. Please know that we are here to assist you with any questions about your policy or coverage. If you need further support, feel free to contact us directly.
  

  Thank you for being part of the Everything Breaks family.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩