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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up with Sears home warranty in February 2022, paying $49.99/month. They transferred my warranty to everything breaks and told me that the new rate for a full warranty (including heating/cooling and plumbing) would be $94.99/month. I spoke with Bradley Chatman, the manager at everything breaks, who informed me that I would have to wait a month before using the services. I was later informed that the warranty was not valid for existing problems. This information was never disclosed to me. I have asked for a refund multiple times. Bradley refunded the $49 once, only for it to be withdrawn again. I have called and left messages since May, trying to cancel this service and get a refund. Between Sears and everything breaks I am out $250. Sears will not refund either. I have filled out multiple disputes and sent in the Information they requested, but they denied a refund. They appear to be preying on senior citizens with fixed incomes and that is not okay.
Business response
09/16/2022
Business Response /* (1000, 5, 2022/09/16) */ Everything Breaks has reached out to the customer and the situation has been resolved.Initial Complaint
08/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
see Attached documentBusiness response
11/02/2022
Business Response /* (1000, 5, 2022/09/06) */ Everything Breaks has pulled the call and investigated the situation. Maintenance reimbursements are only available on annual plans which the customer did not have. It seems there may have been a miscommunication between the rep and customer. We will refund one of the payments and cancel the customer effective immediately.Initial Complaint
08/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Aug 25th - I was on the phone for almost 2 hours trying to simply file a claim to have my radiator fixed. I was given countless phone numbers to call - all of which, after being put on hold from 10 mins to 20 mins at time, was told they didn't handle claims processing. My mechanic was given a number where he just got voicemail and never called back. The entire call center knew my name and voice by 90 mins into this nightmare. I asked to cancel my policy THREE times after not being able to file a simple claim. Each time the retention operator swore they could help me..each time I was transferred over to another person who said they couldn't or I was disconnected. I finally called back to cancel and stopped the last person I spoke with from continuing this cycle of passing the buck. Obviously I was getting played because these shysters would have to pay more for their share of the repair than what I paid in premiums so they didn't want to eat that cost I will see to it they will one way or another ... I'm getting my money back!Business response
12/20/2022
Business Response /* (1000, 5, 2022/09/07) */ We have looked into the customer's issue. It looks like the customer had an Enhanced Powertrain plan then called and downgraded plans to our Critical Coverage road club. The road club has a different claims team that specializes in that plan specifically. That being said, the customer should not have been transferred all over the place and they should always reach a claims rep during business hours. We have revamped that road club department and don't expect to experience the same issues going forward. The customer is confirmed canceled in the system and will not be charged moving forward. Consumer Response /* (3000, 7, 2022/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I met all the qualifications for coverage By their own words in their reply here They failed on their end to follow through on the agreement of their service. They did not provide me the service that I paid for I did not get the service that I paid for therefore I'm entitled to a refund Business Response /* (4000, 9, 2022/09/12) */ Refunds are only due if a customer cancels in the first 30 days of the policy. This customer had the plan for over 4 months so no refund is owed. As far as the claim is concerned we show that on 8/25 they were able to reach the claims department and go through the claims process. Consumer Response /* (4200, 11, 2022/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They purposely created a situation by not offering services promised by contract. I met all the stipulations to file claim and receive the service I paid for. They purposely avoided to follow through by avoiding a claim because in doing so they would have had to pay out more than was vested into the policy at that point. They would have lost money on this claim even though the claim was rightful and true. In order to avoid this being escalated to the County attorney's office I would strongly suggest that they compromise with my request Business Response /* (4000, 13, 2022/09/14) */ That is simply untrue. We abide by the language of the contract regardless of when a claim is filed. We would be happy to discuss with the county attorney's office as well. Consumer Response /* (4200, 15, 2022/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is unacceptable however they have given me enough information to pursue this and open an investigation through the Texas attorney general's office. Responding by saying something is untrue doesn't make it valid and it's also very unprofessional. Funny how my request for a refund made it to the exact and correct department immediately but yet my request to file a claim never made it where it should have, after almost 2 hours of my constant trying. They reak of scam and I will not cease to escalateInitial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They sell "peace-of-mindassurance" in their Critical Care Assistance. They state this covers tow service and, when the need may arise, basic help with certain other situations. They also claim knowledgeable, friendly phone and service advisors who await members' calls. I thought I had access beginning 10/17/2021 for $31.75/mo -NOPE! On May 9, 2022, emergency with my car. Beginning at 7:30 am until I gave up at 2:30 pm was ****! They required numerous holds and call times that went back and forth with the most horrific phone reps I've ever encountered. The following is a basic summary of the log: 1. When I called the roadside assistance number, I was told I was canceled on March 14, 2022; when I called the service number, I was told the cancellation had been resolved; 2. I'm driven back to the roadside number, and then I'm told that the car I needed towed was not possible because it WASN'T MY CAR! 3. I was forced to call back to service # where I requested the agent to escalate the problem. I am the one who suggested support; the rep had me email a copy of my vin# to another guy who she said would fix it. It did not! On another call back to service #, I was told by a male rep that... "I couldn't just switch cars. " My VIN # is correct in their online records, according to my account, and has been. What was the real issue? 4. Multiple calls back to check the roadside # and promise a callback, which never occurred. Meanwhile, I had missed work, and my car was late getting into the shop. I got it there myself. Then, the shop was treated rudely by one of their" service advisors," who gave them attitude for asking questions so that ended the discounts they claimed I would receive. I paid myself! When I called on 05/12/2022 to get cancellation instructions I wound up at the hands of a bully madder by the minute in his tone. He said I did not understand about insurance. I had to hang up in disbelief. Unethical treatment fleeced $222.25 for useless serviceBusiness response
08/31/2022
Business Response /* (1000, 5, 2022/07/25) */ We sincerely apologize for this completely unacceptable experience with our roadside service. We can explain what happened behind the scenes but there really is no excuse. We have attempted to reach you several times to try and rectify the situation but have not been able to connect. Please give us a call back at your earliest convenience so we can make it right.Initial Complaint
03/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been with them since Jan 2022. I called to cancel and no one ever answers the phone. I asked for a refund for March. They said they would not refund me. I don't understand why because I am cancelling and so I won't use their services for March. I paid $72 for nothing.Business response
03/29/2022
Business Response /* (1000, 5, 2022/03/07) */ Everything Breaks has reached out to the customer and refunded their March payment. Consumer Response /* (2000, 7, 2022/03/14) */ consumer called to say case is resolved.
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Get a QuoteCustomer Complaints Summary
188 total complaints in the last 3 years.
66 complaints closed in the last 12 months.
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