Complaints

• Initial Complaint

  12/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Placed order for 6 qts oil on 11-12-24 through ****** .****** wanting me to contact seller.Seller said already shipped , no refund , shipment delayed no refund .

  Business response

  12/06/2024

  We deeply regret for the hassle and understand how something like this can really test your patience. We  empathize with your frustration, kindly allow us to extend a sincere apology for the inconvenience this has caused you.

  All refunds, returns, and things of automation are done directly through the Amazon app for your convenience and can be done directly from your device.

   

  At this time there is an open inquiry with the carrier, and we are awaiting a response. Please note that "

  Hazardous and flammable liquids do not get scanned by bots as they cannot go down the conveyor at the carrier's hub. They are rather put in a large container that a carrier is supposed to scan manually per package, unfortunately, this doesnt happen, and they get missed. Mixed in with federal transit laws of chemicals they often are delayed on paper and scanned out for delivery with no information beforehand. We 100% shipped this item and it will be updated for delivery soon. 

  Business response

  12/16/2024

  Hazardous and flammable liquids do not get scanned by bots as they cannot go down the conveyor at the carrier's hub. They are out in a large container that a carrier is supposed to scan manually per package, unfortunately, this doesnt happen, and they get missed. Mixed in with federal transit laws of chemicals they often are delayed on paper and scanned out for delivery with no information beforehand. We 100% shipped this item and it will be updated for delivery soon. 

  Delivery Information
  Time Location Event Details
  ***, Dec 16, 2024, 12:31 AM PST Package arrived at a carrier facility.
  Sun, Dec 15, 2024, 10:34 ************************************ US Package arrived at a carrier facility.
  Sun, Dec 15, 2024, 12:13 ************************************* US Package left the carrier facility.
  Sun, Dec 15, 2024, 11:14 AM ********************************** US Package arrived at a carrier facility.
  Sun, Dec 15, 2024, 2:17 AM PST ****** Tx ******************* US Package left the carrier facility.
  Sun, Dec 15, 2024, 1:01 AM PST Package left the carrier facility.
  Sat, Dec 7, 2024, 3:10 AM PST ****** Tx ******************* US Package arrived at a carrier facility.
  Sat, Dec 7, 2024, 1:55 AM PST ********** ** Package arrived at a carrier facility.
  ***, Nov 26, 2024, 3:00 PM PST Package delayed in transit
  Wed, Nov 13, 2024, 1:00 PM PST Carrier received the package.
  Wed, Nov 13, 2024, 5:02 AM PST Package left the shipper facility

• Initial Complaint

  07/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 7th 2024 I ordered a oil change kit including 7qts of acdelco dexosd oil and a pf66 filter. The confirmation from the seller said it was 8qts of ********** and a pf63 filter. I canceled the order and requested a refund the morning of the 8th. It is now the 23rd of July. As of yesterday the carrier and Amazon both said it hadn't left. Then it shows up as delayed and delivery date unknown. ****** says it is this sellers responsibility and the seller just wants to play a blame game with me and says it's Amazon's problem. Meanwhile, I have nothing. They state they are a veteran ran company yet they have no integrity. I want my money back.

  Business response

  07/24/2024

  This concern was addressed on both amazon and a private email. 

  The customer is made a mistake and ordered the wrong items, per the amazon posted return policy he is responsible for the return freight cost. He keeps trying to get around a policy by being nasty to our employees, to a point we had to warn him that we would not respond further if he continued the behavior. 

  The return request was approved on Amazon. He also opened a claim on Amazon which froze all other forms as they make their final decision. A refund will be issued when the correct items he ordered that were sent to him are returned. 

  Customer response

  07/26/2024

  The parts were relieved today and are being handed over to the Kansas ************************ because the filter that was loosely tossed in the box is not genuine. When compared to a genuine filter it is obviously different in that the fake one has a baffle not found on a genuine along with the canister gasket. 

   Amazon has refunded me since they did not agree it was MY error on the parts and shipping. I am also working with amazon to remove this reseller from the market place. I was very rude, after dealing with the issue for this long. If they don't want to pay shipping to get their oil back it will go in the trash then, not my issue.

  Customer response

  07/26/2024

  In the photo with 2 filters, the top one with a restricted baffle is the fake. The other filter is a known GM Genuine part. I called GM to be certain and they confirmed there should be no baffle. This would be very restrictive in oil flow. Also if you look at their actual web page the parts are listed with major grammatical errors most reputable suppliers would not have. There photos are also pretty sketchy. 

  Business response

  07/26/2024

  rejected con artists lame attempt at extortion and encourage him to be a man of his words and do it

   

  we'd love to expose him 

  Business response

  07/26/2024

  ...

  Customer response

  07/27/2024

  I am rejecting this response because:   This is a response I got from this seller in an email today. I offered to send the oil back if they provided a pre-paid shipping label. This was the response. Please note, 2 days ago in the message threads the seller provided, I asked for a phone call and they chose to reply in email, not me. This is very abusive and I am also sending this message to Amazon,  as we are working to remove "metro 24" from marketplace. They are selling fake parts and are extremely volatile.  This issue is far from resolved.

   

       !! DO NOT CLOSE!!

   

  KANSAS ATTORNEY GENERAL IS INVOLVED FOR CRIMINAL ACTIONS

  Business response

  07/29/2024

  We are still waiting on the attorney general, the *** of ************** and the list of other people. This man said were going to contact us to contact us.
  

  he is a liar, a thief, and hes trying to hustle us and its not gonna work. we are done with his insanity and fully reject 100% of his nonsense.

   

• Initial Complaint

  06/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The seller is knowingly and intentionally shipping counterfeit products. Ordered ACDelco tire pressure monitoring sensors and he sent Chinese clone knockoffs that he pulled the stickers off of before shipping. Intentional scam and refuses to refund money forcing me to go through my credit card company.

  Business response

  07/01/2024

  Customer bought an item on **** clearly listed as used and didn't read the fine print. He is refusing to return the item as he is attempting to extort us for a free item and we will not allow such behavior. The item is Genuine OEM, used, as described. Unfortunately the buyer has zero education in auto parts and doesn't realize the difference between genuine parts and aftermarket ones. 

   Items in his picture are exactly as listed and described online. Despite this a return was accepted on **** and he needs need to return them. 

  There is nothing furtjer to say in this matter. 

   

   

  Customer response

  07/01/2024

  I am rejecting this response because:   I never said anything about the listing saying anything to do with used or new. That wasn't the topic of discussion or the issue. The items are counterfeit. The photos he provides on his listing have absolutely nothing to do with the item I received. He shows a picture of an ACDelco box and a few sensors laying in front of it. And even in his listing claims that they are OEM ACDelco branded sensors. The fact that they're used means nothing. That wasn't topic of discussion. The topic of discussion is the sensors I received are not ACDelco their Chinese copies. An outright clone and counterfeit product. I know the seller's going to continue to dispute this because every scammer gets offensive and starts going off the rails when they're called out on their scam. They lack integrity, they lack common sense, and they always pull this kind of victimhood mentality. Has nothing to do with the listing saying used and that was a very weak attempt at deflection.

  Business response

  07/01/2024

  Return item for refund. Case closed, we reject the refund request until our items are returned.  

  Customer response

  07/01/2024

  I am rejecting this response because:   I submitted a return request before ever contacting you. Trying to blast my personal information is a low blow even for a scammer like you. Fortunately I don't care cuz I have nothing to hide like you do. It's obvious you're still bitter because I gave you your own full name on **** and you thought all the insults and mouthiness were insulated by that site. I already knew you had my physical address because you had to ship your scam to me. You just didn't know I had yours. The return request on **** was submitted the day of the issue. Ignoring it and blaming me isn't going to work because **** will refund my money regardless. Or I can just simply stop payment. Like I told you in our previous interaction I'm not the one that's going to get the shaft in this scam. So do what you got to do. Except the return, don't accept the return, either way I get my money back and I've already ordered legitimate sensors from someone else. I'm only reporting you here, like the endless list of poor reviews of your company on this site, because people should know to avoid scammers like you. Now go ahead and continue with your weak personal attacks, and lack of proof that the sensors are in fact legitimate. Your photos of your listing and your words don't mean anything at all in that argument. So you have a good day. *************************

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a part for my vehicle from this seller through their Amazon store. I made the purchase on 5-24-24. The item never left the original location. I contacted the seller on 6-13-24 and requested a refund since they havent sent the item but have collected the payment. The seller stated 3-5 business days for the refund to process. I contacted Amazon customer service and they contacted the seller on my behalf. I received the same generic response of 3-5 business days. I am filing a fraud claim with my card holder to start the process of getting my money back.

  Business response

  07/08/2024

  Refunds from Amazon are handled directly by them. We don't have access to where they refund the money to you as that again comes directly from them. Have you contacted them directly? 

  They have recently changed their policies and offer credits to accounts, ect. 

  They can directly help you as they have the information your requesting sir. 

  Customer response

  07/08/2024

  I am rejecting this response because:   This business doesnt even follow its own return policies. It seems pretty ridiculous to have to involve Amazon and the BBB to initiate an action to resolve the issue of fraud by selling an item but never sending it out or refusing to issue a refund when first asked. I hope this complaint will become public and will detour others from buying from shady companies like this. The customer shouldnt have to wait for an additional 3-5 business days after the initial 3-5 business day request for a refund. Obviously the company had no intentions on issuing the refund until the customer had to involve Amazon and the ********************. 
  

  The refund has been issued and conducted through Amazon, only after contacting Amazon for the second time. This only goes to prove that the company had no intention of issuing a refund. 

  Business response

  07/08/2024

  We deeply regret for the hassle and understand how something like this can really test your patience. We understand that you are not happy with the last resolution and we empathize with your frustration,kindly allow us to extend a sincere apology for the inconvenience this has caused you.
  

  Refund was issued from us already and as we have previously stated for the 5th time now (including on amazon to you) and Amazon is the one whom issues it back from them to you directly. There is no other way to explain this unfortunately as your frustration is making you be irrational. 

  Business response

  07/08/2024

  clearly shows it was refunded to this person on this order

  again they need to contact amazon directly for further help 

  Customer response

  07/08/2024

  I am rejecting this response because:   Irrationality is only coming from the fraudulent business practices that your business is conducting. As you previously stated, Amazon had to intervene to issue the refund. 

• Initial Complaint

  01/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ordered via amazon prime and paid for a case of transmission fluid. Product was never delivered and is clearly still marked as shipped and clearly not makred as delivered or ever even leaving the warehouse. Contacted company who told me to much time has passed and they cannot verify with carrier which is completly false. then ggole them and found the multitude of other conmplaints and 1 star reviews listing the same exact thing! this is a complete scam and buyers should beware!

  Business response

  01/22/2024

  We don't sell on Amazon prime, we sell on amazon standard but it's not prime.

  What is your order number on amazon? We need this data in order to assist you and validate you claim here.  

  Business response

  01/22/2024

  We are going out on a limb and assuming this is you. (attached)

  As we stated to you on amazon, you're inquiring on an order from April 26th of 2023 (9 months ago).  The carrier has long purged the data. Your opinion of "being a lie" is incorrect. In reality you can check usps.com and see that they in fact purge all tracking data after 120 days.  (************************************************************) " access to tracking information for non-signature items is limited to 120 days" 

  **Facts from the carriers website and not simply not an opinion**

   

  Customer response

  01/22/2024

  I am rejecting this response because:   Seller is aware of the non-receipt of this order and order # as we have also been messaging via amazon platform.  In the interest of continuity and As requested by seller the Amazon order # is 111-0945219-5693864

  Business response

  01/22/2024

  We understand your frustration however we are not the carrier and we dont make the rules. 

  You have a good story sir and i do as well as i sent you tracking information when the order was placed, and you never had a concern at the time as it was delivered. 

  unfortunately, you can't prove this claim in any way as the information we provided is accurate and it was purged by the carrier. 

  Provide a delivery document showing it was never delivered and verify this claim? We need evidence not diy detective theory.

  Customer response

  01/22/2024

  I am rejecting this response because:

   

  Not sure why you are so combative or how to prove I didnt receive an item besides an empty hand picture and Amazon order information that still lists as shipped with shipping information received 3 weeks after it was supposed to be here and not delivered as is customary for real orders.  Happy to provide any information you think is helpful to resolve this so please direct me. 
  

   

  Seller has not provided carrier information or tracking number.  Again multiple reviews / complaints across several platforms listing this same issue.  

  Business response

  02/19/2024

  We dont sell on Amazon Prime as youve described. 
  

  if you ****** how the long the post office keeps tracking information you can read the factual data directly from the source.

  If the information was purged due to the amount if time waited then unfortunately thats outside of our control. Every item we send via Amazon  is fully insured by amazon directly. It sounds like they also told you to much time has passed.

  at This point you have no order number, details of transaction, ect to validate your claim. Provide this information so we can investigate further the facts of the matter and eliminate all opinions and speculation.

   

  Business response

  02/19/2024

  This buyer is fraudulent. They bought an item 11 months ago and waited triple the time window to decide it didnt arrive purposely knowing g the tracking information was purged by carrier.

  this Is a well known scam and Amazon agrees and denies any claims for this reason.

  Facts are facts and support what we say unlike the opinions of a person who is angry about something they have caused. 

   

  Customer response

  02/26/2024

  I am rejecting this response because:   
  

  Despite the seller's accusations, I assure you I am genuine. I've provided the order number and proof of payment.  The seller's response time has been atrocious with weeks between communications. I'm once more requesting the tracking number and proof of delivery.

  Business response

  02/26/2024

  Its been nearly a year, the post office has purged all information pertaining to delivery per this policy which once more is posted on there site.

  the Seller contacted them and was told the same thing, as previously stated they dropped the ball on time and allowed to much to pass per amazon, the carrier, and thus us.

   

  We reject the buyers unreasonable requests as its too late. 

  Customer response

  02/26/2024

  I am rejecting this response because:   Just to clarify, it appears there's no shipping information or proof of delivery available on your end, and your response time has consistently been delayed by weeks. Could you please provide guidance on how we can proceed to resolve this issue?

  Business response

  04/17/2024

  unfortunately some people are not realistic in expectations, ect. We emphasize with **** frustrations. 

• Initial Complaint

  12/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  FRAUDULENT SELLER. This seller is submitting **** pre-ship order tickets which produces a tracking number but they never actually send the ordered item to the post office to be shipped. There are over 20 complaints about this ongoing scam on the sellers Amazon rating page in the last couple of months of 2023. I contacted the seller who told me to request a refund from Amazon. The order does not qualify for an Amazon refund because the shipping was handled exclusively through the seller.

  Business response

  12/17/2023

  All 3rd party purchases such as Amazon are subject to that parties rules agreed upon in the terms and conditions.

  We would need real information such as order numbers, ect to look up and provide actual data thats not just speculation, this person didnt provide that.

  Based on the opinions given in this message ;

  Any carrier delay or loses of any  package can be frustrating and we do understand that. All packages we send are insured with amazon for any such event. We dont control their polices and are sorry to hear you dislike how they work.

  We are proud to be A+ rated on the BBB and work hard to maintain such, understandably again is your frustration however your claims are 100% false and not accurate. 

  Customer response

  12/18/2023

  I am rejecting this response because:   it's nonsense.

  Customer response

  12/18/2023

  Additional evidence submitted for review. I encourage BBB investigators to take a closer look into the seller's online selling behavior. 

  Business response

  12/18/2023

  We have a 97% positive feedback rating, I do undertsand that this fact doesnt fit your persoanl agenda against us so i do get why your ignoring it " Message from Amazon:"The fulfillment issues associated with this order were not due to the seller". Your implying ****** is scamming people and frankly that claim is ridiculious. You' ve also acknowledged that proper instructons where sent to you to follow, why have you not completed this?

  We also noticed that in this BBB claim you have failed to mention that you did a credit card dispute already as well. Your credit card prosessor has the matter now and we all must await there timeline and results form here. 

  We acknowledge undertsandbly that its frustrating when a package is delayed in transit and hasnt arrived. We sincerly regret the inconvenience you might have experienced due to this and we recognize that this is not the result that you were hoping for, but we want you to know that we did our best to provide you with the correct information based on our and Amazons current policies. We appreciate your understanding in this matter.

  This case is nothing more than a way for this person to further vent there frustration and lash out against us with there personal agenda. They have already escalated this to a point of which there is no control by any of us in the Credit Cards processors hands as they know. 

• Initial Complaint

  11/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I first ordered auto parts from Metro 24 on March 18, 2023. After providing shipping information and unusually long date of delivery, the parts never arrived. After back and forth with Metro 24 on the Amazon platform, i received my refund. Again, the parts never arrived and nothing they provided made any logistical sense. On October 30, 2023, I reordered the same parts without researching the sender and received the same vague shipping information and ultimately the parts never arrived as promised. That's when I looked up my March experience. Metro 24 claims to be a ********************* with an A rating by the BBB which has to be a fraud. Just read the publicly available comments on them. They hold your money for 2-3 weeks in bad faith.I would like my money refunded and METRO 24 sanctioned and/or removed from the market place.

  Business response

  11/14/2023

  This detail doesnt **** any order history or information to review in order to locate the order at question. We dont take cheap shots persoanlly as clearly your frustrated, hopefully venting a bit will ease your frustrations. Please provide your order number so we can assist your further. 

  Customer response

  11/14/2023

  I am rejecting this response because:   Metro 24 is a fraud. Return my money. 

  Business response

  11/14/2023

  Well, we clearly are not a psychic, we cant do much with this kind of aggression and no actual data points to look at. 
  

  So we will once more politely ask for an order number so that we can review the situation to try and properly resolve the concern.

  We are very much real and offering assistance, we also are A plus rated here with the BBB regardless of this consumers frustration and proud to be veteran owned.

  Business response

  11/22/2023

  Well, we clearly are not a psychic, we cant do much with this kind of aggression and no actual data points to look at. 
  

  So we will once more politely ask for an order number so that we can review the situation to try and properly resolve the concern.

  We are very much real and offering assistance, we also are A plus rated here with the BBB regardless of this consumers frustration and proud to be veteran owned.

  Customer response

  11/23/2023

  My non filled purchase has been refunded. I guess you are psychic. 

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered 12 quarts of ***** DW-1 transmission fluid from this vendor through Amazon.com on May 4, 2023 for $107.61. Paid in full by credit card. Order #***-5348247-9337808. **** Tracking ID: **********************. Was supposed to deliver by May 18. This was then delayed until May 23. Have not received anything, and the tracking information has never updated since May 4. Still says package awaiting acceptance on **** website. Contacted the vendor requesting order cancellation and refund. Received boilerplate response saying package was lost and/or damaged. No resolution whatsoever. Looking at hundreds and hundreds of reviews clearly demonstrates the exact same pattern with this company. Since I couldn't wait anymore and bought the fluid I needed locally, I now need assistance cancelling this order and getting a refund.

  Business response

  05/31/2023

  This item was unfortunately lost and or damaged in transit. 
  

  We have responded to the customer in Amazon per amazon policy with clear direction to resolve the matter.

  we are very sorry this unfortunate event occurred.

  Business response

  05/31/2023

  To be clear you cannot cancel an amazon order once it ships, thats amazon policy. 
  

  the customer is wanting us to do something amazon doesnt allow.

   

  Business response

  05/31/2023

  I also want to point out that amazon has stated 

  Message from Amazon:"The fulfillment issues associated with this order were not due to the seller"

   

  The customer is unfortunately frustrated at amazon policy as he doesnt like it and we understand, however it is their policy and he agreed to it. 

  Business response

  06/02/2023

  This item was unfortunately lost and or damaged in transit. 
  
  We have responded to the customer in Amazon per amazon policy with clear direction to resolve the matter.
  
  we are very sorry this unfortunate event occurred.

  To be clear you cannot cancel an amazon order once it ships, thats amazon policy. 

  the customer is wanting ** to do something amazon doesnt allow.

  I also want to point out that amazon has stated 
  Message from Amazon:"The fulfillment issues associated with this order were not due to the seller"
   
  The customer is unfortunately frustrated at amazon policy as he doesnt like it and we understand, however it is their policy and he agreed to it. 
  

  
  

• Initial Complaint

  12/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered 4 quarts trans fluid $50 a month ago never recieved it,company will not respond.

  Business response

  01/03/2023

  Business Response /* (1000, 5, 2022/12/19) */ We did respond to this gentleman on facebook and ask for his order number (see attcahed). We operate with order numebers and without it cant locate him. We also 100% follow all guidlines of the 3rd party site such as amaozn and dont go outside of them per there terms and conditions. Consumer Response /* (2000, 7, 2022/12/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Order#XXX-XXXXXXX-XXXXXXX amazon,on its way now they print ship labels and never ship for weeks Bad Buisness!!!

• Initial Complaint

  11/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Metro 24 Wholesale Inc. failed to provide the ordered items on two consecutive attempts. Orders for a "Case of 6 Quarts Full Synthetic TGMO SN 0W-20 Oil" were made on 7OCT2022 and 3NOV2022. Both orders were never delivered after extensive periods of time. Upon communication with Metro 24 Wholesale Inc. I was told that the items were in stock, and the orders can be fulfilled and shipped. However USPS additionally confirmed that the shipments were never created or actioned by Metro 24 Wholesale Inc.

  Business response

  01/03/2023

  Business Response /* (1000, 5, 2022/11/28) */ unoftunatly i have nothing that comes up under this name. Please provide a order number / where this was purchased from in order for us to review and help

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩