Complaints

• Initial Complaint

  11/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ORDER # XXX-XXXXXXX-XXXXXXX from Amazon. Purchased a part for my vehicle in June, advertised as genuine as an ACDelco part. The part failed the last week of October. Contacted the seller for a warranty replacement and they are refusing to honor the ACDelco warranty. They have given false information about the warranty for the part. Additionally, requesting documentation above and beyond the ACDelco warranty procedure. ACDelco warranty policy is, and I quote from their website: Warranties are honored at the retailer/location/online retailer from which you purchased the part. I contacted the seller accordingly to receive a replacement part on warranty. The Seller claims it is 12 month/12,000 miles warranty and wanted documentation of the date and mileage of the vehicle when the part was installed. I spoke with ACDelco, the part I purchased is covered by a 24-month unlimited mileage warranty. ACDelco also stated that the original purchase invoice is all that is required to process the warranty for the part. This is also stated on their website. I informed the seller that they have mistaken the warranty of the product and asked them again to honor the ACDelco warranty of 24-month unlimited mileage for the part I had purchased. I provided the seller my invoice from their store, they have Amazon sales records as well from their storefront. The seller then said they are requiring the defective part, which I cannot drive my vehicle without, or it is undrivable. The defect is that a gauge is not working on my dash, and removing the part will allow the engine oil to leak completely from the engine. This is unreasonable, and not required by the ACDelco warranty process. Long story short, the seller is acting in bad faith in honoring a warranty of a product they are responsible to honor by right of selling the product in accordance with the manufactured of the part. I am attaching my original invoice and Amazon chat between the seller and myself.

  Business response

  01/03/2023

  Business Response /* (1000, 5, 2022/11/10) */ Buyer cannot produce any evidence or proof of there claims. Warranty has a milleage on it and they cant prove milleage. Buyer was rude, aggressive, and admitted this is multiple items bad in a short time refusing to seek opinion on what causes part to go bad. His warranty claims where denied by the manufacture due to his poor attitude and actions. Im not the part manufacture and I must honor and follow th emanufacture guidelines. Im sorry he is mad about that but we both know that he is wrong. Consumer Response /* (3000, 7, 2022/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) My entire response is documented in the attachment BBB Response. I have attached proof of the part under warranty for 24-month unlimited mileage. I have attached proof of purchase with the original invoice, as required by ACDelco for unlimited mileage warranty parts. Requesting seller provide proof of the fictitious claim that the manufacturer denied warranty. No warranty claim was submitted to ACDelco. Requesting a refund for the original purchase as the seller refuses to honor the manufacture warranty and process therein. Seller is fabricating information and acting in bad faith. Business Response /* (4000, 9, 2022/11/12) */ This customer cant prove whthe vehicle the part was installed on nor the date of install. Also they are failing to disclose that GM denied the warranty at the dealership. They are picking and choosing what fits there agenda and ignoring fine print. Fact of the matter is manufacture denied the claim for fraud and they need to accept it. Consumer Response /* (4200, 11, 2022/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response to Seller 11/14/2022 "This customer cant prove whthe vehicle the part was installed on nor the date of install." Neither of what the seller is demanding is required, or relevant, to process the warranty on the part. It is above and beyond the defined ACDelco warranty process and an artificial requirement the seller is unnecessarily demanding. The part is warrantied from the date of original purchase. ACDelco states the original seller has the duty to process the warranty claim. I have already attached and provided the ACDelco warranty statement that the seller is not abiding by and acting in bad faith. Again, the ACDelco part I purchased from the seller is: XXXXXXXX, which carries a 24-month unlimited mile warranty from the manufacturer, to be processed by the original seller. The original proof of purchase is required to warranty the part. I will again attach all documentation regarding the part, the warranty, and the process from ACDelco. Directly from ACDelco website: https://www.acdelco.com/parts/warranties Where can I get my warranty honored if my part (e.g., battery) has gone bad? Warranties are honored at the retailer/location/online retailer from which you purchased the part. Can I still process a warranty claim if I no longer have my receipt? Warranty claims cannot be processed without proof-of-purchase paperwork. How can I get my warranty reimbursed if the retailer/location/online retailer I purchased my part (e.g., battery) from is no longer open? First, verify your part is within the warranty period using your purchaser's receipt. You will then need to purchase a replacement part and contact the Customer Support Center here. Ensure you have receipts available for both the original purchase and the replacement on hand for the claim. If approved, the reimbursement will cover the lower cost of the two parts. Purchase a replacement part here. As is evident from the above ACDelco warranty policy, nothing the seller is demanding is required. "Also they are failing to disclose that GM denied the warranty at the dealership." This is an outright lie, as the seller has demonstrated previously, on record with the BBB in this complaint, that they have an integrity issue and have falsified multiple statements. The only party that can warranty the part is the original seller, per ACDelco warranty policy, and only the original proof of purchase is required to do so because the part is warrantied from the date of purchase. The entirety of the communication between me and the seller has been documented and submitted to the BBB as evidence, at no point did, I ever make such a claim. The seller also, documented in the BBB response, falsely claimed that the manufacturer denied the request to warranty the part. The seller has provided no evidence that they acted in good faith by filing the warranty claim with the manufacturer, and cannot produce evidence that the claim was denied, as they have previously stated the claim was denied, on record with the BBB. "They are picking and choosing what fits there agenda and ignoring fine print. Fact of the matter is manufacture denied the claim for fraud and they need to accept it." Requesting seller to: 1) Provide evidence of the seller's due diligence that they filed a warranty claim for the part. 2) Provide evidence the claim was denied by the manufacturer. None exists, this is an outright lie. I will gladly send the failed part back to the seller when they provide an RMA label. Business Response /* (4000, 13, 2022/11/15) */ This shows the arrogance of the "buyer". HE is attempting to manupliate and dicate what is required for a warranty. This warranty is denied and its time to move on. Multiple repalcements of same part in a short period of time is a sign of abuse / excessive wear and the buyer needs to stop there attemppts to manipulate the warranty system. NO further action or responce is required in this case as the matter is closed. Consumer Response /* (4200, 15, 2022/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response to Seller 11/16/2022 As evident by all responses from the seller documented in the BBB complaint, and from the documented Amazon communication, the seller's statements are inconsistent and contradictory to their own responses, as well as the part manufacturer's warranty process. To remedy this case as closed, I am requesting: 1. The seller honor the OEM warranty as required by the manufacturer and send a replacement part, ACDelco XXXXXXXX. TO include an RMA label to return the defective part. 2. In lieu of honoring the warranty, as the seller is refusing, refund the Amazon purchase amount of $26.81. If the seller falsely maintains their position that the warranty claim is denied by the manufacturer: 1) Provide evidence of the seller's due diligence that they filed a warranty claim for the part. 2) Provide evidence the claim was denied by the manufacturer, ACDelco. The ACDelco part I purchased from the seller is: XXXXXXXX, which carries a 24-month unlimited mile warranty from the manufacturer, to be processed by the original seller. The original proof of purchase is required to warranty the part. Inconsistent and false statements made by the seller through the BBB process and Amazon communication include: 1. "This customer cant prove whthe vehicle the part was installed on nor the date of install." 2. "Buyer cannot produce any evidence or proof of there claims. Warranty has a milleage on it and they cant prove milleage." 3. "Also they are failing to disclose that GM denied the warranty at the dealership." 4. "His warranty claims where denied by the manufacture due to his poor attitude and actions. Im not the part manufacture and I must honor and follow th emanufacture guidelines." 5. "Buyer was rude, aggressive, and admitted this is multiple items bad in a short time refusing to seek opinion on what causes part to go bad." 6. "part is 12-month/12,000 mile warranty" 7. "This warranty is denied and its time to move on. Multiple repalcements of same part in a short period of time is a sign of abuse / excessive wear and the buyer needs to stop there attemppts to manipulate the warranty system." The seller has failed due diligence and acted in bad faith in this matter. They have failed to, and are refusing to, process the warranty claim with the OEM. The OEM ACDelco warranty process has been previously stated in all communications and the seller has the duty to honor the manufacturer process of the OEM parts they sell. "This shows the arrogance of the "buyer". HE is attempting to manupliate and dicate what is required for a warranty." Again, rude, and poor customer service on part of the seller. The seller is failing to follow the manufacturer's warranty process. It is not up to the seller what is required to process the warranty for the ACDelco part, and they cannot artificially demand additional requirements. Nor can they deny a warranty claim, only the OEM has the authority to grant or deny a warranty claim. "This warranty is denied and its time to move on. Multiple repalcements of same part in a short period of time is a sign of abuse / excessive wear and the buyer needs to stop there attemppts to manipulate the warranty system." Seller is failing to follow the warranty process of ACDelco. It is not up to the seller to grant or deny a warranty claim. The part is covered by warranty for 24-months with unlimited mileage from the date of original purchase. In the seller's response on 11/11/2022, the seller stated on record with the BBB complaint: "His warranty claims where denied by the manufacture due to his poor attitude and actions. Im not the part manufacture and I must honor and follow th emanufacture guidelines." Requesting seller to: 1) Provide evidence of the seller's due diligence that they filed a warranty claim for the part. 2) Provide evidence the claim was denied by the manufacturer, ACDelco. The seller again, is misrepresenting facts. My vehicle is a 2005 Chevrolet Tahoe Z71 with 167,000 miles. This specific part had failed three times over the life of the vehicle, the part purchased from the seller in June 2022, being the third. I have not purchased other parts from this seller and they have warrantied any previous parts purchased by me. I purchased an OEM ACDelco part specifically because the part is warrantied by the manufacturer for 24-months and unlimited mileage within the warranty time. The seller misrepresented the part manufacturer, claiming the part is 12-month/12,000 mile warranty which is why I called the part manufactured to confirm this is false. Even the 12-month warranty parts carry unlimited mileage. "NO further action or responce is required in this case as the matter is closed." Again, the ACDelco part I purchased from the seller is: XXXXXXXX, which carries a 24-month unlimited mile warranty from the manufacturer, to be processed by the original seller. The original proof of purchase is required to warranty the part. I will again attach all documentation regarding the part, the warranty, and the process from ACDelco. Directly from ACDelco website: https://www.acdelco.com/parts/warranties Where can I get my warranty honored if my part (e.g., battery) has gone bad? Warranties are honored at the retailer/location/online retailer from which you purchased the part. Can I still process a warranty claim if I no longer have my receipt? Warranty claims cannot be processed without proof-of-purchase paperwork. How can I get my warranty reimbursed if the retailer/location/online retailer I purchased my part (e.g., battery) from is no longer open? First, verify your part is within the warranty period using your purchaser's receipt. You will then need to purchase a replacement part and contact the Customer Support Center here. Ensure you have receipts available for both the original purchase and the replacement on hand for the claim. If approved, the reimbursement will cover the lower cost of the two parts. Purchase a replacement part here. As is evident from the above ACDelco warranty policy, nothing the seller is demanding is required. The seller is acting in bad faith, making false statements, and genuinely deserves the entirety of this complaint to be publicly posted on their BBB profile. Business Response /* (4000, 17, 2022/11/16) */ Your claim is denied. Despite your best attempts such as this site to circumvent th esystem it is not going to happen. Feel free to contact GM directly or go to a dealership and take it up with them directly. Consumer Response /* (4200, 20, 2022/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response to seller 11/17/2022 "Your claim is denied. Despite your best attempts such as this site to circumvent th esystem it is not going to happen." You, in fact, are circumventing the established ACDelco warranty system, acting in bad faith, and failing due diligence as the original seller of the OEM part. If the OEM, ACDelco has in fact denied a warranty claim, provide evidence that you have done due diligence in filing the claim and the OEM ACDelco response stating the warranty is denied. You do not have the authority to deny a warranty claim for an OEM part without evidence from the OEM that they have denied a claim. "Feel free to contact GM directly or go to a dealership and take it up with them directly." In fact, I did contact Acdelco directly after you misrepresented the warranty as 12-month/12,000 mile. I have documented this in the Amazon correspondence as well as in the BBB complaint. I was given the correct information by ACDelco and advised that the original seller is the contact to process the warranty, and only the original purchase receipt is required. AcDelco part #XXXXXXXX, which carries a 24-month unlimited mile warranty from the manufacturer, to be processed by the original seller. I will again attach all documentation regarding the part, the warranty, and the process from ACDelco. Directly from ACDelco website: https://www.acdelco.com/parts/warranties Where can I get my warranty honored if my part (e.g., battery) has gone bad? Warranties are honored at the retailer/location/online retailer from which you purchased the part. Can I still process a warranty claim if I no longer have my receipt? Warranty claims cannot be processed without proof-of-purchase paperwork. How can I get my warranty reimbursed if the retailer/location/online retailer I purchased my part (e.g., battery) from is no longer open? First, verify your part is within the warranty period using your purchaser's receipt. You will then need to purchase a replacement part and contact the Customer Support Center here. Ensure you have receipts available for both the original purchase and the replacement on hand for the claim. If approved, the reimbursement will cover the lower cost of the two parts. Purchase a replacement part here. To remedy this case as closed, I am requesting: 1. The seller honor the OEM warranty as required by the manufacturer and send a replacement part ACDelco XXXXXXXX. TO include an RMA label to return the defective part. 2. In lieu of honoring the warranty, as the seller is refusing, refund the Amazon purchase amount of $26.81. If the seller false maintains their position that the warranty claim is denied by the manufacturer: 1) Provide evidence of the seller's due diligence that they filed a warranty claim for the part. 2) Provide evidence the claim was denied by the manufacturer, ACDelco. Requesting that the Better Business Bureau publish the entirety of this complaint to the business's public BBB profile. Business Response /* (4000, 22, 2022/11/17) */ Im sorry you disagree with the outcome, your simply wrong. Your claim is denied Consumer Response /* (4200, 24, 2022/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response to seller 11/18/2022 "Im sorry you disagree with the outcome, your simply wrong." Please explain what I am incorrect about. This statement is true and correct: AcDelco part #XXXXXXXX, which carries a 24-month unlimited mile warranty from the manufacturer, to be processed by the original seller. This statement is true and correct: Directly from ACDelco website: https://www.acdelco.com/parts/warranties Where can I get my warranty honored if my part (e.g., battery) has gone bad? Warranties are honored at the retailer/location/online retailer from which you purchased the part. Can I still process a warranty claim if I no longer have my receipt? Warranty claims cannot be processed without proof-of-purchase paperwork. How can I get my warranty reimbursed if the retailer/location/online retailer I purchased my part (e.g., battery) from is no longer open? First, verify your part is within the warranty period using your purchaser's receipt. You will then need to purchase a replacement part and contact the Customer Support Center here. Ensure you have receipts available for both the original purchase and the replacement on hand for the claim. If approved, the reimbursement will cover the lower cost of the two parts. Purchase a replacement part here. This statement made by YOU, is FALSE, as you never submitted a warranty claim: "His warranty claims where denied by the manufacture due to his poor attitude and actions. However, this portion of YOUR statement is TRUE: "Im not the part manufacture and I must honor and follow th emanufacture guidelines."" "Your claim is denied " You previously, correctly stated: "Im not the part manufacture and I must honor and follow th emanufacture guidelines." Provide evidence of the basis for the claim being denied from the OEM ACDelco. Provide evidence that you have in fact followed the manufacturer guidelines. To remedy this case as closed, I am requesting: 1. The seller honor the OEM warranty as required by the manufacturer and send a replacement part ACDelco XXXXXXXX. TO include an RMA label to return the defective part. 2. In lieu of honoring the warranty, as the seller is refusing, refund the Amazon purchase amount of $26.81. If the seller falsely maintains their position that the warranty claim is denied by the manufacturer: 1) Provide evidence of the seller's due diligence that they filed a warranty claim for the part. 2) Provide evidence the claim was denied by the manufacturer, ACDelco. Requesting that the Better Business Bureau publish the entirety of this complaint to the business's public BBB profile. Business Response /* (4000, 26, 2022/11/22) */ Everything, your wrong in general. Gm warranty info was already given and your once again trying to go around the facts from GM. Go to a real mechanic and have a prfessional correct your concern causing parts to fail. Once more - CLAIM DENIED (NO PART FOR YOU) Consumer Response /* (4200, 30, 2022/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response to Seller 11/23/2022 "Everything, your wrong in general." Seller has been corrected multiple times for providing misinformation about the warranty process and for misrepresenting the warranty of ACDelco part XXXXXXXX. Seller has in-fact contradicted himself multiple times because nothing about his responses are factual, honest, or true. AcDelco part #XXXXXXXX, which carries a 24-month unlimited mile warranty from the manufacturer, to be processed by the original seller. Seller's store on Amazon states, "See ACDelco website for warranty", which is what I did, and the information is below: Directly from ACDelco website: https://www.acdelco.com/parts/warranties Where can I get my warranty honored if my part (e.g., battery) has gone bad? Warranties are honored at the retailer/location/online retailer from which you purchased the part. Can I still process a warranty claim if I no longer have my receipt? Warranty claims cannot be processed without proof-of-purchase paperwork. How can I get my warranty reimbursed if the retailer/location/online retailer I purchased my part (e.g., battery) from is no longer open? First, verify your part is within the warranty period using your purchaser's receipt. You will then need to purchase a replacement part and contact the Customer Support Center here. Ensure you have receipts available for both the original purchase and the replacement on hand for the claim. If approved, the reimbursement will cover the lower cost of the two parts. Purchase a replacement part here. "Gm warranty info was already given and your once again trying to go around the facts from GM." Seller has produced zero evidence that they have acted in good faith and filed a warranty part claim with ACDelco. Seller has provided zero information. The seller is LYING, as they have through the entire process to attempt to circumvent the manufacturer's warranty process. I suspect because the parts sold are not genuine ACDelco parts, but are knock-off items. "Go to a real mechanic and have a professional correct your concern causing parts to fail." Irrelevant to the issue of seller refusing to warranty the part under the 24-month unlimited mileage from date of purchase warranty the part carries. "Once more - CLAIM DENIED (NO PART FOR YOU)" This statement made by YOU, is FALSE, as you never submitted a warranty claim: "His warranty claims where denied by the manufacture due to his poor attitude and actions. Provide evidence, as you have NONE. To remedy this case as closed, I am requesting: 1. The seller honor the OEM warranty as required by the manufacturer and send a replacement part ACDelco XXXXXXXX. TO include an RMA label to return the defective part. 2. In lieu of honoring the warranty, as the seller is refusing, refund the Amazon purchase amount of $26.81. If the seller false maintains their position that the warranty claim is denied by the manufacturer: 1) Provide evidence of the seller's due diligence that they filed a warranty claim for the part. 2) Provide evidence the claim was denied by the manufacturer, ACDelco. Requesting that the Better Business Bureau publish the entirety of this complaint to the business's public BBB profile.

• Initial Complaint

  11/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased two items on 10/26/22 with immediate shipment that was to take place within 24-48 hours. Today, is November 6, the products have yet to leave the warehouse. I attempted to cancel the items and was told that it was too late they were shipped. When checking the shipping lable they provided, this was not true. Although the cost of is $47.80, I want a refund. The company is refusing to work with me.

  Business response

  01/03/2023

  Business Response /* (1000, 5, 2022/11/07) */ Customer is unrealistic and compalning about a timeline they agreed to. Please see all screenshots Order Id XXX-XXXXXXX-XXXXXXX Purchase date Oct 28, 2022 7:57 AM CT Ship by Nov 1, 2022 1:59 AM CT Deliver by Nov 9, 2022 1:59 AM CT Carrier USPS Tracking Number XXXXXXXXXXXXXXXXXXXXXX Consumer Response /* (3000, 7, 2022/11/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) It saddens me to have to file this complaint because this company came highly recommended by my auto tech teachers at my high school. The package is still sitting to be processed at their shipping site. All I am asking for is a refund and I will refuse the package or return the package when it arrives. This unprofessionalism is beyond what I have ever experienced. Laughing emojis in correspondence was the breaking point. I'm not an unrealistic customer, just one who thought she was doing business was with a recommended business. Unfortunately, I was wrong. Business Response /* (4000, 10, 2022/11/10) */ This customer is being 100% unrealistic and the fact that they ignore the fine print and estimated delivery times are beyond ridiculious. Demanding things because you amde a mistake is not ethical in any way. The item was sent per the timeline they agreed to and they can retuirn the item no problem. If im dealing with a high schooler then the immaturity makes more sense. Consumer Response /* (4200, 12, 2022/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Perhaps, the individual who is responding to the complaint should take some refresher reading courses that encompasses comprehension. I'm not a student. The shipment information has not been updated since 10/28, and this is apparently where the real issue began. Going back to the Amazon site, it does not give a specific or estimated shipment date. I would ask that the customer service representative behind the computer screen to stop being unprofessional,UNREALISTIC and accusatory themselves. I already stated that I would refuse the package or return it following the guides set forth in the policy posted on Amazon. BBB, you must find this case comical. Unbelievable! Business Response /* (4000, 14, 2022/11/12) */ We abide by all amazon policies and procedures listed as they buy from there 3rd party site. What did amazon tell them when they properly choose togo through the correct channell? Amaozn told them to hoinir the agreement and be patient, they are attempting to go outside of amaozn policey which cannot be accomunated. Consumer Response /* (4200, 16, 2022/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not going outside of the Amazon policy. Shipping information was posted to my Amazon order when the order was placed. On 10/28/22, I was notified by Amazon that the company prepared the package for shipping and a tracking number was provided. To date, Amazon NOR the USPS has any updates on the whereabouts of the package. In fact, Amazon still shows the package at the shipping origin on 10/28/22. I attached their post last week. The company needs to work with Amazon on letting customers know that when they purchase a product, the timeline from purchasing to shipping is approximately 3 weeks NOT days. THAT'S UNREASONABLE! Business Response /* (4000, 18, 2022/11/15) */ buyer needs to contact amazon whom item was sold through and follow the correct steps. This type of going around the system does not work. Consumer Response /* (4200, 20, 2022/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Amazon referred me to you regarding the shipping. Business Response /* (4000, 22, 2022/11/16) */ The customer can follow the instructions provided by amaozn in which there messages show they recieved. We do not go outside of amaozn policy - it needs to be done within amazons policy Consumer Response /* (4200, 24, 2022/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) and here you have it, no delivery on the scheduled/promised date. Now what ?????? Business Response /* (4000, 27, 2022/11/17) */ Im sorry to hear the customer does not agree with amazon policy listed in the terms and conditions they agreed to. Once more they are contacting us uincorrectly and need to contact amaozn directly. Hopefully they will read this and call the proper part of amaozn directly. Consumer Response /* (4200, 29, 2022/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have read the instructions and called Amazon three times, FOLLOWING YOUR INSTRUCTIONS. You give me an arrival date via Amazon as 11/16. That did not happen. Amazon said, that if I do not receive the shipment by 11/21, they will issue a credit. Your company is now responsible for the promised delivery date that DID NOT HAPPEN. I will await your standard answer yet again... Business Response /* (4000, 32, 2022/11/22) */ If your going through amaozn thats the correct process. Thank you for finally following the rules of amaozn as youve been instructed. Consumer Response /* (4200, 34, 2022/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hey gentleman behind the computer screen. I did follow the rules and had to wait to file for the refund after the two delivery dates YOUR COMPANY stated would be delivered and it wasn't. Your company and delivery service is terrible. A high school English class would do wonders for your spelling and grammar. I have NEVER received your shipment, BUT I did get a full refund thanks to Amazon. Can't wait to read your next response! Please go harass someone else.

• Initial Complaint

  08/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a purchase on 08/04/2022, the seller provided a fake tracking number which has not updated. This is the second order placed with this company, and both orders show the same status as "Pending". After reviewing the many other complaints, it looks like this is a pattern that this company has where they provide a fake tracking number. I simply want my money back and hope that no one else gets scammed. Also they were very rude and told me I was wrong when they are the ones who did not do their job. Companies like this should be held responsible instead of blaming other courier companies

  Business response

  10/03/2022

  Business Response /* (1000, 5, 2022/08/17) */ Mr ******* bought 2 items directly from Amazon that our company fulfilled. One item has been refunded by us as it hadn't shipped yet when he realized it was not an amazon prime 2 day item. (see attached pic 1 and 2) The second item has a long eta date due to being a flammable liquid and is shipping ground only per federal law (pic 3). Mr **** mistakenly thought he purchased an amazon prime item but simply was wrong. We politely informed **** of this which made him more angry. Mr **** went on a rant of unprofessional messages and lude conduct that was so bad we had to inform him we wouldn't respond further as it was unprofessional and reported him to Amazon. (See pic 4 and 5) Nothing has changed in this matter. He received one refund for an order we where able to cancel and the second order has shipped and it is not past the expected delivery date. We accept returns per amazon guidelines no problem and he can return it for a refund if he chooses. Consumer Response /* (3000, 7, 2022/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still have yet to receive my refund, company is fraudulent just stay away Business Response /* (4000, 10, 2022/08/19) */ Unfortunately Mrs ******* will need to be patience and wait the agreed timeline of her purchase history with amazon. The constant bullying tactics she is giving towards us have all been reported to amaozn and documented here so bbb can see the type of unprofessional being delt with. Consumer Response /* (4200, 12, 2022/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Very unprofessional and rude company, also as you can see they did not go to school, can't even spell. Hahahahahahhahahhahahha

• Initial Complaint

  07/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Good morning my name is **** and I bought 12 quarts of Honda Transmission fluid from Metro 24 wholesale inc, on July 2, 2022 but through Amazon.com. The shipping date said I should receive the product June 7th, 2022 and after complaining after 20 days of not receiving the product I received a big box with two smaller boxes inside of it and both smaller boxes had books inside them and not my transmission fluid. I tried to call Amazon but their website said to contact the third party company, which is Metro 24 Wholesale inc.. I took pictures and made a complaint to Metro 24 Wholesale inc. but they said I was being funny and ignored my complaint. I'm attaching photos of what I received in the mail.

  Business response

  09/07/2022

  Business Response /* (1000, 5, 2022/08/01) */ Messaged on customer on Both Amazon and text message. Please attached text from 5:06 pm on 7/31/22 where the customer agreed to follow up with uspo and to follow up with me. As of now we have not heard back form the customer however we have all agreed to work out a solution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩