Complaints

• Initial Complaint

  01/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The issue started December 28 2024 when the plumbing started backing up into the toilets sinks and bathtubs of apartment 1213, management refused to take action when the toilets and bathtubs started overflowing into the bathroom floors causing damage to the bedroom carpets in the primary bedroom as well as the secondary bedroom and the office bedroom. Tenets called several times to report issues pertaining to the raw sewage and they were told that at the time there was nothing they could do that the tenants had to stay inside the apartment for approximately six days and due to the Raw sewage in the apartment tenants and care giver is starting to get sick due to the environmental hazard of the chemicals and other contaminants associated with the raw sewage. Management moved tenants out and into another apartment and was told that tenants are responsible for moving out contaminated belongings.

• Initial Complaint

  01/02/2025

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I moved out of The Highstone Apartments on September 28, 2024, located at ***********************************************, managed by TAM Residential.During my tenancy, my rent was originally $1,151.59 month to month rate . I later paid $1,700 for the final month, which was not the month-to-month rate. Despite paying this amount in full, I have been subjected to ongoing harassment and have encountered falsified information regarding my account.I have requested that TAM Residential who was forwarded my account for collections 1.Cease and desist all harassment and misrepresentation of my financial obligations.2.Verify my payment history.3.Refund any discrepancies in charges or explain the justification for any outstanding ********* date, these requests have not been addressed. The continued harassment and failure to provide clarity on my account have caused unnecessary stress and inconvenience. I believe these practices are unethical and potentially violate tenant rights.Desired Resolution:I request:An immediate cessation of harassment.A thorough review of my account to verify payments and confirm that no additional charges are owed.A written explanation of the final accounting, including any outstanding balances or overpayments.I am also asking for a formal acknowledgment of the errors and a resolution to prevent this from happening to other tenants.

• Initial Complaint

  12/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I moved into my apartments on Dec 2nd there are roaches, broken water heater, faulty fuse, water under the floor boards, the water smells even after they fixed the water heater. They have an excise for everything. I want a mold test they said they are going to have a floor company come out. I am afraid they are just going to rip up and replace the floor lie say they did a mold test when they didn't. These conditions have been unlivable.

• Initial Complaint

  12/10/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I live on a monthly dissability income of $1000. Rent is $400(my portion, housing pays the rest of $1515.00) . This property as you can see the pics, charges an extra $100 for "fees". water, vallet trash, admin fee, processing fee, etc.. They DO NOT catter to Individuals like my self...According to ******, the current Manager, A past Renter commited suicide, due to not being able to pay all the charges, that accumulated quickly with lates fees, rent, utilities.

• Initial Complaint

  12/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  For *********************************** in *******, Tx Pros:location and maintenance are prompt to do any repairs inside the apt.Cons:- fire alarm always going off every two weeks -Security is outdated and from the early 2000s -doors always broken and takes weeks or months to fix -leasing office management team is horrible to say the least. Especially the manager ****** *. Very rude and makes countless mistakes -tried to charge me $200 for an pet fees after living here for 2.5 years because of vacs record for my dog. Never sent me an email or contacted me just charged me. Very unprofessional.-parking garage is tight and half the spots are reserved. Cameras dont work in the garage. -try to add hidden charges in your rent every now and then Do not move here or live here.

• Initial Complaint

  11/25/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Dear ************ name is ****** *****, a former tenant at Estates at ******** (Unit 3 3309). I am filing a complaint against Estates at ******** and *************** for misleading information regarding a deposit, leading to financial losses and stress.1. Date of Transaction On August 2, 2023, Estates at ******** instructed me via email to complete a "deposit" through Jetty. I paid $1,197.00 on August 2, 2023, under the impression it was a refundable security deposit.2. Nature of Dispute The initial email referred to the payment as a "deposit" without explaining it was a non-refundable premium. This misled me into believing the payment would be returned after lease completion if there were no damages. The misleading language denied me a chance to choose a fully refundable cash deposit.3. Attempts to Resolve I contacted both Estates at ******** and ***************. Estates at ******** dismissed my concerns, and ***** insisted that the non-refundable nature was disclosed in the agreement, which was not made clear upfront.4. Supporting Evidence Email from Estates at ******** on August 2, 2023.Jetty Bond agreement.The email for a Final statement from ***** for an additional $************ statement from Jetty for an additional $************* of the apartment at move-out, showing it was clean.5. Requested Resolution Refund of Jetty Fees: Refund $1,197, deducting $458.37 charges, resulting in a net refund of $738.63. I left the apartment very clean, and the $140 tub fee is for previous tenant damage. I am willing to concede this to expedite resolution.Correct Practices: Estates at ******** should correct misleading communication for future tenants.6. Conclusion The misleading information caused financial loss and undue stress. Estates at ******** and *************** should be held accountable for their lack of transparency.Thank you for your attention to this matter. Please feel free to contact me for further information.Yours sincerely,****** *****

• Initial Complaint

  11/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 6.15.24 I paid partial of my $400 deposit of $309 followed by the remainder of $100 on 6.20.24 the same day I signed my lease and got my keys. On 6.22.24, I informed leasing office that my ac wasnt working nor the refrigerator. I couldnt stay in the apt the first week bc I have asthma and it was hard for me to breathe and sleep in it not to mention the windows didnt lock or close all the way. The gates to apts doesn't lock and the grass through the entire property reached me almost to my knees and trash was everywhere. Once I moved in 6.27.24 I informed them again the refrigerator wasnt working and the hot water either. Theyll come out and attempt to fix it and it still didnt work. They only fixed the hot water. I complained for several months about my groceries spoiling and the leasing lady would laugh like it was funny and the maintenance guy would always say give it ***** hrs for it to cool properly. I went through so much money buying groceries and ran up my light bill bc I had to plug up small icebox to keep groceries cool so they wouldnt spoiled until I got a new fridge 9.6.24. Now 9.30.25 I received a notice that I didnt pay my deposit bc they didnt put it in the system right. Now Im facing eviction bc Im technically behind on October rent that was due no later than 11.12.24 but I went through a job loss so they filed eviction for me being behind on October and November rent. Even though I attempted to pay ****** towards the rent and it seems like they should work out a payment plan or discount bc of all my groceries that went to waste and light bill being high bc of the icebox and ac unit not to mention it took them several hours to come repair my light box on the utility pole outside. All Im asking is for them to compensate me for all my groceries and/or discount me for the rent or stop the eviction bc its not fair for the way they treat us and the services they provide. The gates doesnt work and they barely come spray for bugs/insects.

• Initial Complaint

  10/25/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I moved into Las Colinas Heights Apartments ********************************************* ******, ******** around May 24th , 2024. On our first week of move in me and my daughter experienced bites from pests before we unpacked any belongings. Then around 2 weeks we saw German cockroaches everywhere. I had to stop cooking completely , which caused me to incur higher living costs and this went on for months and the management only made an effort to spray once a week. This did nothing and I continued to see multiple German roaches a day. A transfer was approved to a newly renovated unit. After paying over ******** to move , I found German roaches before the movers even unloaded the truck. I notified the management and they again proposed the spraying once a week which has done nothing. There are multiple cracks between the floor and the baseboards where the roaches are getting in to. The management refuses to enforce the maintenance to completely seal all cracks / openings. The roaches have also triggered me and my daughters asthma. This has been an ongoing issue that has lacked the proper attention.

• Initial Complaint

  10/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I recently moved to **************************************** in *****************, ********. Prior to my move, I was advised that my rent would be $1024, and I would have a deposit for the same amount. I was never told why my deposit was so high, but I went ahead and paid. The day that I moved in, everything had to be paid prior to me receiving my keys. I received the keys and proceeded moving in. The thermostat eas missing on the wall, flooring was in my floor, paint buckets on the counter, no toilet seat, and the apartment wasn't cleaned. I called to the office and spoke with the assistant manager. She advised me that she would get someone over immediately. She also advised me to put the flooring and paint to the side because they were going to change my flooring, but didn't get to it prior to my move. She also let me know that they were aware that the apartment needed to be cleaned, and they would get someone out to clean it. My first night, the neighbor upstairs sounded like she was coming through my ceiling. I let this go on for about a week before I went to the office and asked if they could ask the neighbor to quiet down. I spoke with ****** and the assistant manager. I was told that a warning letter would be issued to her. For weeks, I have been going back and forth trying to get all of this taken care. I also spoke with ****** and ****** for my deposit to be refunded. They said that they would put that request in. No one has reached back out to me regarding this. I was offered out of my lease, which is great. I wasn't offered anything for my inconvenience.

• Initial Complaint

  10/10/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I receive Tulsa Housing and live at 89 EAST Apartments, my out of pocket expense is $275, my account was debited $1,074.95 and I receive social security benefits, I have requested this to be corrected in the form of a refund and I'm being told only credit can be issued. I cannot survive through the month and pay for utilities, food and etc for myself and my child if a refund is not issued

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