Complaints

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am filing this complaint against Lifestyles at ************ due to unfair move-out charges, poor customer service, and lack of transparency after a personnel change. Despite complying with my lease and leaving the apartment in good condition, I have faced unjust charges and evasive communication from management. Before returning the keys, my husband and a professional cleaner cleaned the apartment, and patched holes. Unfortunately, we didnt take final clean photos before turning in the keys, as we didnt expect this issue. The walkthrough was scheduled for September 20 at 4:00 PM, and I believe time-stamped photos from their end can be provided. During the September 20 walkthrough, a staff member and maintenance worker confirmed the apartment was in good condition with no issues raised. Despite this, I received a final statement with charges I believe are unfair. I contacted the office several times via email (attached) and phone for clarification. On October 1, **** from the office said I was charged for repainting an entire wall and that they had a photo of a dirty toilet. When I requested the photos, they didnt respond. After I mentioned legal action, **** said she could no longer communicate and referred the issue to the property manager, ******** *******, who was unavailable due to an emergency a recurring excuse. Since notifying that I wouldnt renew the lease, ******** has been difficult to work with, and customer service has been unacceptable. I believe they are unfairly withholding part of my deposit. This is my second move-out from this complex, and during my previous move-out, I was told units are always repainted, only ask from us was to patch any holes on the walls. I have attached time-stamped photos from when I lived in the apartment and after I moved out on August 19. I am requesting the removal of these unfair charges. Lifestyles at ************ has shown a lack of transparency, and I hope this complaint prompts a resolution.

• Initial Complaint

  09/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  The Dacoma apartments which are owned by TAMResidental is overcharging now for water/sewage. When I called ******** who does the billing. I was told since (09/2024),there are actually reading the meters, before than there were doing estimates billing for the water/sewage. I 'm currently is ******* ft. I now being charged $170 for Sept. & $179 for sewage.Before, since (3/2023), I was being charged on a average around $60. I spoke the property managr about his. She said, she would look into it, this was in end of August, when I look at the statement.Still has not received any feedback.

• Initial Complaint

  09/23/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Please I need your assistance in getting my security deposit back from Westchase Apartments regarding Apt 322. ****************************************. I entered into a short term lease withthem from August to December. I paid a Security deposit in the amount of $1117 and haven't received it since January.After moving out, on December 10th, 2023, returning the key, making several calls and emails, they sent a move-out statement in January. I initially received some automated emails after the first stating that I owed the full rent amount after I had moved out. On reviewing themove-out statement, there were some charges that I disputed and asked for their written explanation, which they didn't provide. Even during the lease, there were some charges that were erroneously posted to the account which they had to fix.I've tried to follow up with them with calls and emails and there is still no response even from management. I need this money to cover my bills and it's unfair that they willingly refused to return my funds to me. All I want is my money back. The fact that I've had to spend a lot of time and energy trying to get a response from them and determine who I should reach out to is not right. I would really appreciate your assistance. Thank you.

  Customer response

  11/10/2024

  Thanks for the update. Ive still not heard from TAM Residential or Westchase Apartments.

• Initial Complaint

  09/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The ************* apartments have my ceiling with a dripping hole in the room. Maintenance was no help and the owners have not solved the issue as agreed in our lease.

• Initial Complaint

  09/17/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I am submitting a complaint against ********************** Homes based on what I believe to be deceptive and fraudulent business practices. I was a resident at ************ from 4/24 to 8/24. The property is advertised (on their website) as being a gated community. This is false and during my entire stay both entrance and exit gates were kept permanently open during the day, with the exit gate also permanently open at night. This is especially problematic as the property is located in a high-crime area of ********. In addition, the property is also advertised as having swimming pools and a fitness center. Again, during my entire stay neither of these facilities were ever available. There is a widespread pest infestation across multiple buildings and units which management neglects to treat even after being repeatedly notified. I was forced to vacate this property after my next-door neighbour flashed a firearm at me. Management has no regard for safety and, since the gates are left constantly open, anyone, resident or not, can access the property at any point during day or night. I left in short notice for fear of retaliation were I to submit a formal complaint. I should also add that a quick look at the reviews of this business online will reveal several reports from previous tenants which are very similar to what I am reporting here. Unfortunately, I was not aware of these at the time of signing my lease. In addition, I note that since I vacated the property I have tried to contact Management repeatedly. I have called over 30+ times, I have given them my notice twice via email and once via registered letter. At the time of writing Management still refuses to acknowledge that I have left the property, has not closed my accounts, and is currently holding my deposit ($250) even though no accusation of damages has been made. They have no provided me with a final bill (after multiple request) and remain unresponsive.

  Customer response

  10/15/2024

  Vista Alegre issued me a final move-out statement on 09/23/2024.
  
  A few days later, on 10/05/2024, their parent company, TAM Residential email me requesting paying of the outstading balance, see email attached.
  
  I replied saying that while I was happy to pay I disagreed witht he value being claimed due to a number of innacuracies with my final statement, including wrong notice day, deposit wrongly held, missing credits, and erroneous key replacement fees. You can find a detailed replied outlining all these points in my response also attached below.
  
  TAM Residential has so far not replied to any of my emails, yet still regularly sending me requests for payment. I stress that, since moving out on August 6th (almost 3 months ago), and after 30+ phone calls and 10+ emails I have still been unable to open a clear communication channel with either TAM or *************
  
  This company is clearly acting in bad faith.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I applied for unit 212 ( 852 sqft rent $1,352- essential housing/income restricted) at ********** on 7/23/24. I was approved for the unit the following day on 7/24/24 and received my Welcome Home letter on 7/25/24. The leasing agent assisting me was Zanesha and I informed her that I live out of state and my move date was 9/14/24. Unit 212 was ready for move in on 8/18/24 and I was told that my move date of 9/14/24 would be okay. I was also informed that I DID NOT need to sign my lease until the day I move in, so I did not sign it. I received a call from ******* on 08/08/24 @ 2:04 pm stating that the resident that was set to move out of the unit will no longer be moving and I no longer can move into that unit. She gave me two options (both of with were not helpful). 1. Move into another 852 sqft apt, however I would have to pay market price which is $1600 (NOT THE PRICE I APPLIED/ WAS APPROVED FOR). OR 2. Move into a small sqft appt 788 for $1290. Both options would not work for me and I informed her immediately that I would like my Application ($180.25) and Admin Fee ($77.25) refunded, seeing as though the issue is not my fault. She gave me the runaround and said that they would call me on Monday 8/12/24 with an answer. I did not hear from them so I decided to call and was told that they are still trying to get an answer. So I called again this morning 8/13/24 after not receiving a call back from The Dacoma. She then told me that they will not be giving me my app and admin fee back and that they needed to "fight" with corporate to refund the money but there's no guarantee. I am more than frustrated at how this situation happened and was handled my property management. I had to apply elsewhere and come out of my pocket another app and admin fee without having this one refunded to me. The reviews on ****** about the company keeping your money is very true. If I don't receive an email in writing that my money was refunded, I will have to get my attorney involved.

  Customer response

  09/24/2024

  I received a response today regarding the complaint that I submitted, requesting that I reach out if the business has been in contact with me. I wanted to provide an update that the company has since returned my app and admin fee back and I was in contact with the property manager. Please let me know if there is anything you need from me. Thank you for your time.
  
  Regards,
  ****** *******
  
  

• Initial Complaint

  08/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Feb 8, 2024 I moved into southwest pines apartments apartment 1133, upon my move in there where several issues that I will send in pictures that Ive had problems with first hand, ceiling string broke, stove not functioning properly, dishwasher flithy/ dirty. Flooring was terrible, bathe tubs were dirty including kitchen cabinets on the inside, and the washer, Ive made several calls and attempts for that matter even ask could I be place in a better unit I was denied unfortunately the only things were fixed was the flooring, ceiling string and dishwasher, moving forward I spoke with both ladies in the offices and left voicemails to maintenance still no fix for the things that hasnt been properly resolved, however when it stormed in ********** in the month of June, it was water coming inside my apartment from the roof, I spoke with **** I believe the maintenance supervisor and he claims its several units that has leaks come in, still no fix, on July 22 my fridge went out and I called the office, left voicemails and told them I had to throw away over 300 dollars worth of food, and I was told BUY A COOLER, I cant store any food inside my apartment and Ive spent over 200 just with buying food that cant be stored. Ive been without a fridge about a week or maybe a little over and still no fridge, Ive got emails from maintenance saying that they have completed my request, still nothing has been done. I was told Monday Ill get a new fridge this week , still no fridge Ive been really patience with this situation and something has to be done. I pay my rent on time and I dont feel its fair that I pay FULL rent this month and I dont feel comfortable in my apartment because of the things that they FAIL to fix properly. Ive been having issue since I moved in this apartment and still having unresolved issue but stating from them that its resolved I have even left word for ***** which is the apartment manager, and I havent heard anything I really need some help

  Customer response

  09/19/2024

  I finally received my fridge a couple weeks ago, I was never asked about any other adjustments, nor trying to atleast reimburse me anything.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been living in this apartment complex for four years now we have had multiple floods in our apartment that maintenance never seems to really care about or it takes too long or when we do make complaints or work orders they say its completed when its not completed, Ive went into the office to let them know that I think there is mold in my apartment They put a work order and then the next day it was completed which nobody came to my apartment. When I spoke to her about this, she tried to lie and say that it was regarding hot water issue which it wasnt because that issue was in February and I have all the emails , they are messing with a lot of the tenants at this apartment I have a friend that lives next to me that they havent fixed her air conditioner. When our apartment has flooded, it comes through the bathtub and the toilet and nothing seems to get fixed. Its constantly even read reviews that this has been happening for years and nothings been done when we had the big rainstorm it didnt come to doors or anything. It came through our pipes, and after calling the maintenance people they made us vacuum our apartments out the next day. If you didnt make the complaint, they would not vacuum, the water out of your apartment and I have two elderly neighbors that they didnt want to do it for my air conditioner is always leaking and I told them there has to be mold under there because the leaks are constant and just recently before the flood I told maintenance that my air conditioner was leaking yet again, and he brushed it off And when I tried calling the office to let them know they would not answer. I its still leaking right now and then they made excuses that they couldnt come into my apartment because they didnt have a key which is a lie. They tried to say that they couldnt come into my apartment because I have dogs which I dont And the woman just kept contradicting herself .

  Business response

  07/22/2024

  Thank you for reaching out. We sincerely apologize for any inconvenience to you. To ensure our residents' comfort, we are committed to providing prompt solutions to any maintenance concerns. This issue with the flood should have been resolved and we deeply apologize. It is unfortunate to see that our diligent efforts to thus far have not resolved your issues to your satisfaction, and we are eager to speak with you further to ensure your comfort. At your earliest convenience, please contact us via Resident Support on our website at ***********************************************. We look forward to hearing from you.

  Customer response

  07/31/2024

  I have recently started cleaning out my apartment to move out of there because it has gotten so bad there with the floods and everything. I have found so much mold in my apartment because theyre not doing anything to help us clean anything up. I spoke with a lot of my tenants, the roofs are still leaking. They still have holes in their ceilings. One tenants selling she is scared to even turn on her light because of the water that went in there. I have a lady that Has only lived there three months and has been without an air conditioner for six weeks. She is disabled. I have another tenant that lives next to me that her air conditioner has been broken for a month. We find out that one building where we live that is building four they have gotten brand new appliances their roofs never leak they have patio coverups they have grills on their patios. 
  selling food out of their apartments, but the tenants that have been there for years that have paid their rent on time they dont do nothing to help us. The manager has made up lie saying theyve come to try to do my air conditioner, but maintenance can come in because I didnt give them a key which is a lie because he made a key. Also, she said he couldnt get in my apartment because my dogs were loose, which I have no dogs I never have since *** lived there When I called her out on that she didnt know what to say then she tries to charge me $2200. I ask her for my lease and she doesnt send it. I have to email her again. She finally sent the lease but its the lease from 22 to 23. I dont know what shady business  The office is doing but they need to take i Care of their tenants because a lot of these tenants are elderly they seem to worry about people they know and helping them because honestly maintenance and the office dont do nothing

  Customer response

  08/05/2024

  I am rejecting this response because:   I have recently started cleaning out my apartment to move out of there because it has gotten so bad there with the floods and everything. I have found so much mold in my apartment because theyre not doing anything to help us clean anything up. I spoke with a lot of my tenants, the roofs are still leaking. They still have holes in their ceilings. One tenants selling she is scared to even turn on her light because of the water that went in there. I have a lady that Has only lived there three months and has been without an air conditioner for six weeks. She is disabled. I have another tenant that lives next to me that her air conditioner has been broken for a month. We find out that one building where we live that is building four they have gotten brand new appliances their roofs never leak they have patio coverups they have grills on their patios. 
  selling food out of their apartments, but the tenants that have been there for years that have paid their rent on time they dont do nothing to help us. The manager has made up lie saying theyve come to try to do my air conditioner, but maintenance can come in because I didnt give them a key which is a lie because he made a key. Also, she said he couldnt get in my apartment because my dogs were loose, which I have no dogs I never have since *** lived there When I called her out on that she didnt know what to say then she tries to charge me $2200. I ask her for my lease and she doesnt send it. I have to email her again. She finally sent the lease but its the lease from 22 to 23. I dont know what shady business  The office is doing but they need to take i Care of their tenants because a lot of these tenants are elderly they seem to worry about people they know and helping them because honestly maintenance and the office dont do nothing

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When we 1st moved in we didnt have a working refrigerator or a dishwasher for over a month. I asked for compensation for not having these basic amenities and ****** the office manager promised we would be compensated and 6 months later still nothing. They charge for pest control yet theres always roaches and recently we see a family of field mice everyday around the front office and mailbox area. Very off putting. Our monthly statement was wrong for months and they always have to correct the rent invoice. The two major things that really lit a fire in me was when the office manager had my car towed for no reason then actually bragged to me about getting it towed not knowing it was my vehicle and it was towed for no reason at all! They had it released at no charge but I was responsible for getting it back to the apartment. They have a nice pool and advertise a hot tub which actually doesnt work and is never cleaned and now 2 Sundays in a row my family got ready to go to the pool to relax on this hot day only to find that yet again the pool was locked! It 93 degrees outside on a Sunday and the pool is never open! There are 18 EV parking spaces and only 2 handicap spots and Im a disabled Veteran and can never find a parking spot. In June, I was outta town on a cruise my account was locked due to fraud suspension and my rent payment didnt get pushed thru even tho I proved it was locked and I had the funds in the account they still charge me late fees and penalties and hounding me for it even tho they promised to take care of it and on top of it they still havent given us compensation for living with no working appliances for a month. For three weeks now the roof in my bathroom has been leaking water every time it rains leaving puddles of water in our bathroom, almost making it unusable. The manager told us to hold off she was going to handle it, so we keep getting fees added on top of fees, which is not fair

  Business response

  07/22/2024

  Thank you for reaching out. We sincerely apologize for any inconvenience to you. To ensure our residents' comfort, we are committed to providing prompt solutions to any maintenance concerns. It is unfortunate to see that our diligent efforts to thus far have not resolved your issues to your satisfaction, and we are eager to speak with you further to ensure your comfort. At your earliest convenience, please contact us via Resident Support on our website at ***********************************************. We look forward to hearing from you.

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive had multiple problems with this company. One being an issue with maintenance. My kitchen sink didnt work for 3 weeks and they didnt fix it after over 4 requests from myself to do so. I have proof of all of this. The second problem, I was offered $300 off+ no rent increase for resigning. It was sent through email and their online portal. When I asked about this, they told me it was an error in their system, and wasnt meant to be sent out. I have a video of them saying those exact words to me. Also, when we resigned, (just for one month because we missed our 60 days notice by a few days) I was told we wouldnt be charged for the whole month, not only did they charge us for the full month but they tacked on a bunch of additional charges.

  Business response

  07/22/2024

  Thank you for reaching out. We sincerely apologize for any inconvenience to you. To ensure our residents' comfort, we are committed to providing prompt solutions to any maintenance concerns. We also want to help you resolve any issues regarding the additional charges. It is unfortunate to see that our diligent efforts to thus far have not resolved your issues to your satisfaction, and we are eager to speak with you further to ensure your comfort. At your earliest convenience, please contact us via Resident Support on our website at ************************************************** look forward to hearing from you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩