Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/05/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I've been paying my balance every month via automated payments as confirmed with Rausch Strum. They stopped taking the payment once in December and I was able to speak to someone and get that fixed but the payment that was due on 1/30/25 has not been drafted. I have called their offices and left several voicemails as well as emailing them through their online portal and also to the email address provided by their phone system. I have yet to hear back from anyone. I do not want to face any monetary penalties due to THEM not answering their voicemails or emails. I am hoping that someone will call or email me ASAP. It really shouldn't be this hard.
Business response
02/06/2025
Thank you for the opportunity to respond to ****** Rodrguezs complaint. Unfortunately, Rausch Sturm LLP is unable to locate an account with the information provided. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Customer response
02/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ********Initial Complaint
01/16/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hi, in regards to this collection account. I did not authorize or give my consent for my personal information or debts to be sold, and I would like this report to be removed immediately from my credit report and also never be contacted by this creditor, only the original creditor in hopes for a settlement agreement.Business response
01/21/2025
Thank you for the opportunity to respond to ***** ******** complaint. Unfortunately, Rausch Sturm LLP is unable to locate an account with the information provided. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Initial Complaint
01/10/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have contacted numerous times to settle my account but told less that garnishment had been sent to the courts and legally they can't help me even though myself and employer have not been served. Other law firms have helped me after I was served so I know they legally can work with me still. I am only trying to pay and close the portfolio account that is with them .Business response
01/23/2025
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. ***** ****** may contact the Firm at ************ or via email at ************************************************************ This is a public forum and the Firm will not discuss account details over it.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Initial Complaint
11/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 12/19/2023 the state of Michigan withheld funds to be awarded to me because of a judgment filed by Rausch Sturm LLP for a previous DTE bill. The bill was satisfied per payment being withheld. Moving forward paperwork was still being filed as of june10 2024 regarding this same bill to *********************** ******************. I also received garnishment papers as of 11/19/2024 please keep in mind this garnishment was satisfied in 12/2023. I have contacted the court the ******************************* trying to get answers. I was instructed to contact Rausch Strum for answers and was informed that this case is closed in there office. If the case is closed in your office why is the a garnishment on file with court , and state of ********, and the lawyer who represents this firm is still filing garnishment paperwork in 2024. Which has caused my taxes to be withheld in a time where every dollar counts. This garnishment has also impacted my credit score and maybe my interest rates acquiring a loan. After a conversation with a representative of this company over 24 hours later I still have not received a simple email confirming the bill is closed so that I can forward information to proper channels to resolve this garnishment since Rausch ********* has clearly failed to do so.Business response
12/05/2024
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to **** ********. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Initial Complaint
11/05/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Paid this debt collector in full on 10/9/24 after receiving a garnishment notice. It is now 11/5/24 and they still have not sent a release to my employer. My employer states they cannot stop garnishing 25% of my paycheck until they receive a release. As of this complaint Ive been garnished twice and Im anticipating a third garnishment since my employer still has not received a release. I am unable to consistently speak to anyone who can help me at the debt collector. The attorney listed on the court filing does not have a local phone number.Business response
11/15/2024
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to the complainant. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Initial Complaint
11/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Wrote to Rausch Sturm 3 months ago on August 12, 2024. Followed up with emails on September 12 and October 12. No response from Rausch Sturm LLP. No attempt was even made to contact via email. Sent another email today to the ******************** explaining I received no response after filling out the contact form on their site.Business response
11/05/2024
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ***** *****.This is a public forum and the Firm will not discuss account details over it,but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
*********************************************************
This communication is from a debt collector.Customer response
11/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will await a response from Rausch & Sturm LLC. All communications with the company should be emailed to me and will return if I receive no response again.
Regards,
***** *****Initial Complaint
10/17/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with *******/************. I do not have a contract with Rausch Sturm LLP, they did not provide me with the original contract as I requested.Business response
10/22/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ****** *******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
********* ******,
Rausch Sturm LLP
***************************************************************************************************************
This communication is from a debt collector.Initial Complaint
10/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have a CC debt from **** that I was previously making payments on with another law firm, my however, without warning, my account was then transferred to Rausch Sturm LLC. I have not received any information about my account since that time. Rausch Sturm LLC have not contacted me, have not provided any documentation regarding my file/account number, and have not answered my calls the last 4 out of the last 6 times that I reached out. The first time that I called, I asked for my file number, and they failed to provide it to me. I asked them to email me my documents but the lady that answered said that they could not send them to me by email, and then they asked for my address. So, they have my file and yet do not know where I live?The second time I called, they hung up on me mid sentence as I was trying to explain what I needed from them. The next 4 times that I called, I was put on hold and nobody ever answered and I was sent to voicemail. I left a voice message.I am seeking resolution of this issue via the following:1. Contact me to reach a mutual settlement, and set up a payment plan for me online within 48 hours.2. Send all documentation to me via email. I will NOT give you my address until I have legal documentation that states the mutually agreed upon settlement, the exact payment plan agreed upon, and documentation that states the payment plan cannot be altered or adjusted after the first payment has been made.If my reasonable requests listed above are not met, then I demand that my account be transferred to a debt collector that is communicative, honest, and responsible.Business response
10/31/2024
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ******* *******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Initial Complaint
10/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
So few months ago I went to court with Rausch Sturm LLP regarding a default on a card owned by Synchrony(****************) I was put on a payment plan of $50 a month my next review court date is 12/23/******* far i have only been able to make at best 2 payments because everytime I send a payment through they refuse to actually take the money out of my bank. And then they lock down my account EVERY MONTH!!. Their website also does not state what form of payment you can use. They will only accept a actual bank account because according to them it is more " secure " personally i think it is so they can make people default on the payment agreements and then they can garnish wages and get more money out of people. SO Monday I get to call their office AGAIN and have them process a payment AGAIN only for them to lock my account AGAIN and not actually take the payment out of my bank account AGAIN.If you are being sued by this law firm your best bet would probably be to contact a lawyer and countersue. The lawfirm is unprofessional.Business response
10/14/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to Chrystofer *******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Initial Complaint
10/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid Rausch Sturm $1,554.41 to clear my $1,142.95 debt with **************) Care Credit on Thursday, September 12, 2024. I was told that I would get a receipt via email 48 hours after the payment cleared. The payment cleared the next day (Friday). I called Monday to get the receipt. I was told to wait to receive it by end of day Tuesday (9/17/24). And to call back if I had not received it. I have been calling weekly to get this receipt as I need to prove that I've paid this debt.I called again yesterday 10/7/24, the representative was able to see that my debt was shown as satisfied with the court system. She stated that there shouldn't be anything holding up me getting the receipt. She told me again that it would be emailed to me in 48 hours. Then she stated that there an option to rush it so that I could get it later that day. It is now Tuesday, 10/8/24 and I still have yet to receive the receipt. This is unacceptable.Business response
10/14/2024
Thank you for the opportunity to respond to **** ****** complaint. Rausch Sturm LLP has prepared a specific response which was delivered to **** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
106 total complaints in the last 3 years.
48 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.