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Initial Complaint
10/07/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Rausch Sturm represents a creditor I owed money to Discover Personal Loan ending in 6549. I overpaid my balance to them with a check for $30,808 towards a 28,*** balance at the end of August (27/28?) I have yet to receive a refund from them
Business response
10/18/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ******* ******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
********* ******,
Rausch Sturm LLP
***************************************************************************************************************
This communication is from a debt collector.
Customer response
10/28/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******
Initial Complaint
10/02/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with **********/**************. I do not have a contract with Rausch Sturm LLP Attorneys at Law. They did not provide me with the original contract as I requested.
Business response
10/04/2024
Thank you for the opportunity to respond to Diana Garza’s complaint. We will be preparing a specific response which will be delivered to Diana Garza. Additionally, please note that the Firm does not furnish data to credit bureaus. This is a public forum and the Firm will not discuss account details over it, but may be contacted at 877-215-2552 or via email at complaints@rauschsturm.com with any further questions.
Thank you,
Chelsea Collins, Compliance Attorney
Rausch Sturm LLP
300 N. Executive Drive, Suite 200
Brookfield, WI 53005
This communication is from a debt collector.
Initial Complaint
09/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have made several payment arrangements, each one has had my payment information on file, one payment is collected and then they stop taking the payment there after. Set up another payment arrangement, 1st payment goes through and then stops again. This has continued to happen each and every time. Now they want the full amount which is $600 more than originally settled on to begin with. I had a little over $900 remaining. I have emailed to be contacted several times, in the emails tell them to take the automatic payment each month as agreed upon, still no correspondence. Did make a payment online beginning of September as well as another payment agreement, $506.70 and the payment has not come out of my account as of ********* you want to garnish wages?? Emailed Friday 9/27 asking for a representative to call me, No return phone call.Called 9/30 at 7:40pm, your hours are until 8:00 central time, sat on hold for 7 min 45 seconds only to say sorry we cant take your call. I did leave a message. By the other complaints filed against this company, I clearly am not the only one who cant seem to get through.
Business response
10/07/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to Dana Santi. This is a public forum and the Firm will not discuss account details over it, but may be contacted at 877-215-2552 or via email at complaints@rauschsturm.com with any further questions.
Thank you,
Chelsea Collins, Compliance Attorney
Rausch Sturm LLP
300 N. Executive Drive, Suite 200
Brookfield, WI 53005
This communication is from a debt collector.
Initial Complaint
09/12/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was sued and a garnishment of wages was initiated by the law firm on 5/20/24. I was garnished 20% of my paycheck and have now paid approximately $1600 over the stated settlement of garnishment. I requested an email showing what was still owed and what has been received on 8-21-24. No email or letter was ever received. I contacted the local ************** who was collecting and sending the payments and they attempted to make contact about the fulfillment of the payments via fax and have stated they havent heard anything back from the law firm as well. I have emailed and called the provided number to try to get answers but none are provided.
Business response
09/24/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to Jason Wolfe. This is a public forum and the Firm will not discuss account details over it, but may be contacted at 877-215-2552 or via email at complaints@rauschsturm.com with any further questions.
Thank you,
Chelsea Collins, Compliance Attorney
Rausch Sturm LLP
300 N. Executive Drive, Suite 200
Brookfield, WI 53005
This communication is from a debt collector.
Customer response
10/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22274568, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I’ve attempted twice to make contact after complaint was filed via email. Finally Jason Patrick responded saying my garnishment was fulfilled but no timeline was given to return said funds and when to expect garnishment order to cease. My employer has even reached out in attempt to find out if they can cease garnishment and was told they would not talk to them. The garnishment has been well satisfied and has now been overpaid by $2000+ and still being garnished. As of 10/1/2024 I have not received any phone calls at all from rausch sturm

Regards,

Jason Wolfe
Business response
10/04/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm has reached out and communicated with Jason Wolfe. This is a public forum and the Firm will not discuss account details over it, but may be contacted at 877-215-2552 or via email at complaints@rauschsturm.com with any further questions.
Thank you,
Chelsea Collins, Compliance Attorney
Rausch Sturm LLP
300 N. Executive Drive, Suite 200
Brookfield, WI 53005
This communication is from a debt collector.
Initial Complaint
09/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a payment arrangement and logged in today to make my payment. I have never missed a payment and now it says my balance is the full balance. The option to make my monthly payment is gone. I have never even missed a payment. I am trying to call and nobody answers.l, Ive called over 15 times and left several emails. Im just left there waiting for someone to pick up. How can I resolve this if they wont even pick up and explain whats going on?! i want to receive a call back and a direct number for whoever handles this account. I want to be able to continue making my payments.
Business response
09/12/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ******** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.
Customer response
09/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Still no response from the company.]

Regards,

******** *****
Business response
09/23/2024
Thank you for the opportunity to respond to ******** ****** complaint. The Firm has reached out and communicated with ******** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.
Initial Complaint
09/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Rausch Sturm LLC is a debt collector. They are collecting on a debt that I owe. I have been making the agreed payments on time for the last 5 months. I went to make my august payment which I pay at the end of the month. They blocked my way to pay. After 2 weeks of constant phone calls, emails, and portal messages, I never once received or was able to talk to a representative to make sure my account wouldn't go deliquent. Now the payment is passed due and Still no answers.
Business response
09/17/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ****** ******* attorney. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.
Initial Complaint
09/04/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have a payment arrangement and logged in today to make my payment. I have never missed a payment and now it says my balance is the full balance. The option to make my monthly payment is gone. I have never even missed a payment. I am trying to call and nobody answers. Im just left there waiting for someone to pick up. How can I resolve this if they wont even pick up and explain whats going on?! i want to receive a call back and a direct number for whoever handles this account. I want to be able to continue making my payments.
Business response
09/05/2024
Thank you for the opportunity to respond to ************************* complaint. Unfortunately, the Firm is unable to locate an account with the information provided. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.
Customer response
09/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I was able to reach the business and they explained that it was an error with their new system. Please disregard.

Regards,

***********************
Initial Complaint
08/21/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Debt Repayment arrangement since Sept 2023 - attempted to make this month's payment and was not successful. Cannot reach debt collector to resolve issue.
Business response
08/26/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.
Customer response
08/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22174098 and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The firm is stating they will contact me, but I have been attempting to reach them via phone and email repeatedly since 08/17/2024 and have received no response. I tried calling the telephone number in their response and was, again, put to a voicemail system and I left another message. I have been on disability leave from my job since Apr. 26, 2024 - I had surgery. Therefore, I have been reachable by phone and email at any time in the last 9 days.

Regards,

*************************
Business response
08/27/2024
Thank you for the opportunity to respond to the above-referenced complaint. We feel this rejection was premature. The Firm has communicated with *************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.
Customer response
09/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
08/06/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This debtor was paid in full through settlement in 2023. However, my employer is garnishing my check for $429 bi-weekly. I would like the garnishments to stop immediately, credit bureau report corrected, and refunds of all payments taken through garnishments.
Business response
08/12/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ***********************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.
Customer response
08/12/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
07/29/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We received a letter and he no longer lives here and this is not his home we ask this firm stop sending letters here . ****************** dont live here .
Business response
08/05/2024
Thank you for the opportunity to respond to ******************* complaint. The Firm will make necessary updates to our system, as applicable.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.
Customer response
08/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************

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