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Complaint Details
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Initial Complaint
07/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am being sued by ***** sturm for a credit card, I called almost a week ago to set up a settlement and payment plan, I spoke with *********************** and agreed on a payment date and amount to be paid monthly over *************************************************************************** ***** hrs. After 24 hrs I called to check and was told they're putting a rush on it, several days later I was told I'd have the letter in 3 weeks but I could go ahead and start payment while I waited on the letter...... I'm absolutely not paying a dime without it being in writing and find the behavior of ***** sturm to be shady if not criminal!
Business response
07/31/2024
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP has prepared a specific response which has been delivered to ******************************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
***********************************************************************************************************
This communication is from a debt collector.Initial Complaint
07/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
They put a judgement against me after I never received a summons to my name. That is iilegal. They cannot continue to proceed without giving me a change to respond to the original summons.here is the explanation I told them "I received a notice in regular mail saying there is a default judgement against me. It states I received a "personal service" on 5/14/24. I did not receive any documents with my name that night. I do remember looking back at my pictures and ring camera. on 5/14 around 9:15pm. A woman knocked on my door and said my name, She handed me a document, attached is pic1 and pic 2. I went to the kitchen and noticed this document was not in my name. It shows a *************************** who does not live at that property. The other document shows a sort of work order. I'm assuming the person you hired gave me the wrong paperwork. If I knew I had a summons, I would have responded back within the timeframe. The screenshot attachment shows I took a picture of the document the night of 5/14 at 10:30 at night. I did let that law firm know and returned the summons via mail. Pic2 shows I think the person that delivered the wrong paperwork.That being said, if I am being sued. I will fight this. It's not right you put a judgement on me when I did not even receive the correct paperwork, not my mistake. How would I know which law firm is suing me? I have 9 closed credit card accounts, 3 loans I can't afford. I live paycheck to paycheck to pay for my rent, food and expenses for my 2 kids. I will send this same response to the court. I am in the process of going bankrupt since I can't afford my CC/Loans anymore. That is the reason I stopped paying them. Again, please do not put a judgement on me since I did not receive a document to my name on 5/14." I am worried they will take money from me that I dont have and can't pay the rent.Business response
08/07/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Initial Complaint
07/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
In September 2023 I went to court over a debt incurred pre covid. During Covid I did not work. In October 22 I finally found a job. I met with Rausch Dyurm rep and we settled for 1500 on $2600 in cc debt. She was given 3 months to set up payment and get back to the court. She did not. I heard zero from her. In Feb 2024 I called Rausch Sturm and explained what happened. I was told " the lawyer dropped the ball" and did nothing. I then set up a payment plan of $150 for 10 months to pay the debt. I asked them to notify the court as was their duty. July 16th I received a letter from the court for the full$2669.86 plus fees of $142.06. I called the court who reported they got a letter dated May 29 stating I owed the full amount. I am furious and am uncertain my next steps I left a message for the lawyer, *******************. Who has not replied.Business response
07/26/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *********************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
***********************************************************************************************************
This communication is from a debt collector.Initial Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**** from 2008 trying to collect it now, 16 years later. Federal statue of limitations for debt collections is 6 years. Same for Massachusetts statue of limitations 6 years. Now I am being harassed by debt collectors for 16 years. A decade past what the debt collectors are legally allowed to do. The debt collector now is demanding I do a discovery thru Berkshire county court when I reside in ***************. I haven't resided in **************** for over a decade (10 years). Why are these debt collectors harassing me and violating the statue of limitations for debt collectors? Over 5 years ago was a different attorneys office. I did try to call tonight around 5 pm, after I mentioned that Massachusetts statue of limitations is 6 years they hung on me. These people have been told numerous times I have no income, I have no assets, nothing. Isn't this harassment? I am on government assistance (SNAP), MassHealth, and live with my parents, I don't have a car, dont own a home, own nothing.Business response
07/22/2024
Thank you for the opportunity to respond to the above-referenced complaint. We will be preparing a specific response which will be delivered to *************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
***********************************************************************************************************
This communication is from a debt collector.Initial Complaint
07/04/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for any debt with ************* and I do not have a contract with Rausch Sturm Llp. They did not provide me with the original contract.Business response
07/08/2024
Thank you for the opportunity to respond to ********* Stages complaint. Unfortunately, the Firm is unable to locate an account with the information provided. In regard to the desired settlement, please be advised that Rausch Sturm LLP does not furnish data to credit bureaus. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.Initial Complaint
07/03/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ***************** I do not have a contract with Rausch Sturm LLP, they did not provide me with the original contract as I requestedBusiness response
07/08/2024
Thank you for the opportunity to respond to the above-referenced complaint. We will be preparing a specific response which will be delivered to *******************. Regarding the desired settlement, please be advised that Rausch Sturm LLP does not furnish data to credit bureaus. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.Customer response
07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not liable for this debt with Cross River Bank, I do not have a contract with Rausch Sturm LLP, they did not provide me with the original contract as I requestedCorrection to my credit report, I demand this account be removed from credit report
Regards,
*******************Customer response
07/10/2024
The burden of proof falls on the collection agency, not the consumer (me). I find it concerning that Rausch Sturm LLP is not complying with legal requests. I request Rausch Sturm LLP provide proof they sent debt validation, as is my legal right. If Rausch Sturm LLP cannot provide proof, I demand this account be removed from my credit report as is my right per FCRA section 623.(a)(i). This is my last request before I file a formal complaint with the **** and the ****Initial Complaint
07/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is regarding debt collection: According to the garnishment disclosure I received from ***** *****, the balance due on this account including attorney fees was *****. They garnished my state return (********) and received balance due on April 8 of this year from the state of ********. It is now July 1, and they are still calling (9 times since June 18) and sending me letters. They have also filed again with the 46th District Court here in **********, **, (June12, 2024). I am seeking a letter of this pay off. I also intend to file a letter of complaint with ************************ and the ************************* regarding the daily phone calls and harassment for an account that has been paid in full.Business response
07/11/2024
Thank you for the opportunity to respond to the above-referenced complaint. We will be preparing a specific response which will be delivered to ******* Bones-*****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.Initial Complaint
06/26/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
At least three times a day I get scam calls from this place. Originally they would tell me I owed someone thousands of dollars from some imaginary car accident i had within the past two years that in reality never happened. Within the past two months though they changed their story telling me I am the one owed money yet when i tell them to send the check to me in the mail they never do and still keep calling every day even on weekends!!!!!*** tried to call and talk to them to get them to stop contacting me but there's no native English speakers who seem to work there and they argue with me telling me I owe some mystery man money and its frustrating to deal with after a year of this s*** I want no more contact from Rausch Sturm. This is harassment.Business response
06/27/2024
Thank you for the opportunity to respond to ************************* complaint. The Firm will place her provided phone number into the Firms do not call database.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.Customer response
06/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
06/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Contacted the company to settle debt outside of the court system. Had an agreement set up, paid the first. Waited for contact agreement paperwork. They never sent it after requesting it 4 times via email or via mail. They went ahead and issued a serving for court. So I refuse to pay the remaining agreement. Contacted them AGAIN, in regards to settling outside of court. They did another agreement was suppose to be mailed and emailed AGAIN. This is day 20 and still nothing. Keeping my paper trail and emails and call log recorder for court. Save your money and time, just get a lawyer, do to to court and prove the negligence on their part. Because thats what it is. People fall on hard times, and they try to take advantage of that. Even trying to pay what you owe and make things right, they still want to make a cluster of things. Dont pay them. Wait for courtBusiness response
07/01/2024
Thank you for the opportunity to respond to *********************** complaint. The Firm has attempted to reach out to *******************************. However, the Firm will reach out to ******************************* once again via the newly provided contact information contained within this complaint. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collectorInitial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Once again Rausch Sturm LLP has filed a garnishment against me without providing documents establishing who this debt belongs to. Garnishments have been filed in multiple counties, indicating illegal practices. I am not liable for this debt, I do not have an agreement with Rausch Sturm LLP. I find it concerning that Rausch Sturm LLP is not complying with to the Fair Debt Collection Practices Act,for debt collectors by the **** I believe that their actions have been unjust, causing unnecessary financial hardship and distress. I am requesting a refund of all monies ($27.04 and $50.00 fee) garnished by Rausch Sturm LLP, I did not receive any notification of this garnishment until it was mailed to me from my banking establishment. The notice is dated 6/3/2024.I am requsting Rausch Sturm LLP to Cease and Dismiss the Notice of Garnishment with my banking institution, the courts and all credit reporting agencies, by law Rausch Sturm LLP is required to provide a copy of the signed agreement showing who the debt belongs to the agreement should be more than just my name, to verify the debt pursuant to 15 USC 1692g Sec. 809 (b) of the ******Business response
06/24/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.Customer response
06/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is my legal right and I am requesting Rausch Sturm LLP to provide me a copy of the document it used to file a garnishment against me. I am requesting the signed documents Rausch Sturm used to determine this debt belongs to me. Without providing documents establishing who this debt belongs to Rausch Sturm is not in compliance with the law. I am not liable for this debt, I do not have an agreement with Rausch Sturm LLP. I am requesting a refund of all monies ($27.04 and $50.00 fee) garnished by Rausch Sturm LLP, I am requesting Rausch Sturm LLP to Cease and Dismiss the Notice of Garnishment with my banking institution, the courts and all credit reporting agencies. How can a company continue you to file a garnishment without providing proper documentation. They want you to contact them in order to trick you into information.
Regards,
*************************Business response
07/08/2024
Thank you for the opportunity to respond to *************************** complaint. The Firm has attempted to reach out to ************************* with no success. However, the Firm will reach out to ************************* again.This is a public forum and the Firm will not discuss account details over it,but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collectorCustomer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Email communication was received from Rausch Sturm. The email includes documents regarding the filing with the courts, and document explaining the selling of a group of accounts and mentions ******* and *****. There was nothing attached to verify who the debt belongs to. No document/agreement listing my signature, ssn, name, or date of original loan.
Regards,
*************************Business response
07/12/2024
Thank you for the opportunity to respond to *************************** complaint. The Firm has reached out and communicated with *************************. This is a public forum, and the Firm will not discuss account details over it. We welcome ************************* to continue communicating with the Firm via email with any additional concerns.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector
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Customer Complaints Summary
106 total complaints in the last 3 years.
47 complaints closed in the last 12 months.
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