Business Profile

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Rausch Sturm LLP

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Initial Complaint
05/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was harassed on multiple occasions by this business, which is fine. They are creditors...they are supposed to. Eventually, they filed suit. I received the lawsuit after being served legally at my home. I signed the legally binding document after my attorney reviewed it's legitimacy. I received a copy of the filed document directly from the court. I then made my first payment on the first payment date as signed in the suit... I waited weeks and my money was never withdrawn from my bank. I went back into their system only to find that I no longer had access to make payments. My account had been completely removed. When I reached out they told me they couldn't speak to me because I said I had an attorney. I am familiar with how that works...but why would me having an attorney prevent me from being able to make payments on a lawsuit that was already filed with my county? To completely remove my ability to make payments in good faith? Why was my on-time payment not collected after being filed with the county? Having an attorney should not stop payment collection AFTER I signed and filed with the court. I can guarantee this information won't be filed with the courts and they will attempt to garnish my wages. This law firm is absolutely ridiculous. I will fight what I can in court with emails, phone records and the screenshot of the payment I made on my payment date. I want this business to either drop the lawsuit or allow me to continue to make payments.
Business response
05/30/2024
Thank you for the opportunity to respond to *************************** complaint. *************************** attorney can reach out to the Firm. This is a public forum and we will not discuss account details over it. If she wishes to discuss this directly, she may contact us at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**********************************************************************************************************
This communication is from a debt collector.
Initial Complaint
05/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this DEBT CONN APPLIANCES **** and I have no contractual agreement with RAUSCH STRUM LLP (RSIEH) who are reporting this debt to CONN APPLIANCES ***.Upon calling CONN APPLIANCES AND RAUSCH STRUM LLP on 5:08pm CST(22mins) 5/23/24. The agent failed to verify me on a recorded line. The agent had my DOB wrong, address wrong and these are crucial to determine and validate me.I ***** with RSEIH representative (***************************) at 6:03pm CST. She was unable to verify me and refused to verify me. The account under my Experian and TransUnion with CONNS APPLIANCES *** should be deleted immediately if I cannot be verified under FDCPA laws. They also have not provided me with any contractual agreement (RSEIH)
Business response
06/05/2024
Thank you for the opportunity to respond to ***************************************** complaint. *********************************** has asked the Firm not to initiate contact with him, however *********************************** may contact the Firm at ************ or via email at ************************************************************ This is a public forum and the Firm will not discuss account details over it.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector
Initial Complaint
05/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 4/12/2024, I signed and sent back a packet to Rausch Sturm LLP with an agreed to payment plan of $188 initial payment and then $94 May 15th, 2024. After a few issues getting the first payment sent over to them and calling them to discuss the issue and let them know that I am trying they were working with me and we got it all sorted out. Now here in May, I was able to access the portal to make future payments and set it up to come off my checking account which I use for everything and have had no issues. I set the payment to come out on the 15th and the account portal showed that it was applied to the debt but hasn't been removed from my bank account now for over 1 week. I have the funds still sitting there for it and just recently I received a letter in the mail stating that I need to pay $188 by the 15th of may and each month after that. I have not signed any payment arrangement or documents to agree to such which is an issue. I am locked out of the payment portal for whatever reason and they haven't contacted me to explain as to why and why the $94 hasn't been taken out of my account. This isn't the first time that they have failed to contact me when there was issues and when contacting them, they don't have any other way of paying other than the portal and moneygram or making a payment right there with a debt card which takes it out right away.
Business response
05/28/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Customer response
05/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have filed a complaint with the company the last time that I spoke with a representitive in regards to this situation happening in the past where I was not alerted that a payment had failed due to their system. Also, I would like to know why my checking account or card transaction that was setup to come out was not fulfilled per their system. I am not satisfied with the result with this company's actions as this not helping matters to get this debt resolved. I will submit another complaint but I don't get any correspondance from the company as I have signed up numerous times with text and email but yet to receive anything. I am trying to pay a debt that I owe but get dinged for trying to do the right thing. The next step i will take if not being responded via email or text within 48 hours to this issue is to the state's attorney general, the ************************************ (CFPB), or the FTC.

Regards,

*******************************
Business response
05/29/2024
Thank you for the opportunity to respond to ********************************* complaint. The Firm has attempted to reach out to ******************************* with no success. However, the Firm will reach out to ******************************* once again. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector
Initial Complaint
05/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Old alleged debt , purchased by CAM and being serviced by Straum LLP . Have requested debt Validation and **** holder info for both parties and Nothing. Bottom of the barrel type lawyers. Has Not validated my personal info or purchase amount of my alleged debt. They did send a packet though, that contains the Real/ original creditors terms. And thanks, now I see arbitration info. Texas finance code is trumped by USC . V A L I D A T I O N . Keep being harassed by this company and it will cost them more than the alleged debt is worth!
Customer response
05/13/2024
Also , it should be included in a correct/FCRA type validation letter request response, proof that debt wasnt Re-Aged -
the DOFD or DOLA has been altered in favor of the creditor having more time to report/pursue the debt. And the last 4 of my social security number. A motion / Certied letter for motion to compel arbitration will be sent if necessary after this. Thank you so much.

*********************************?
Without Prejudice Pursuant to UCC 1-308
Business response
05/13/2024
Thank you for the opportunity to respond to ********************************* complaint. We have already prepared a specific response which has been mailed. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector
Customer response
05/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They CONtinue to send me the same generic information. Nothing of what I specifically asked for to identify myself and proof that this was Not re-aged. But Most of all ID and bond/surety info
Whats so hard?
Regards,

*******************************
Business response
05/15/2024
Thank you for the opportunity to respond to ********************************* complaint. The Firm apologizes that ******************************* does not find our response satisfactory, however the Firm has already provided a specific response to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector
Customer response
05/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Forward . Period ! They (CAM and Straum Law have violated arbitration clauses already
234 likes, 18 comments. Book with me online and get rid of the collection agencies for good.
TikTok ***********************
tiktok.com
And they will be contacted . Just forward this first since I still await the proper response to my validation request. Please send me evidence that this account is mine.I will not accept a copy of a bill as evidence. I am asking you to send me court worthy evidence that this alleged debt i-mine, such as a contract bearing my signature.
In absence of a signature, the debt you claim I owe is invalid. If you are unable to provide me with proof that this debt belongs to me, I am requesting that you immediately remove the account from my credit report.
+
I know that you know the laws and so there's no need for me to quote what I read on the internet, because I already know you will do your due diligence and uphold the regulations set out for you in the ***** and FCRA and you will be deleting this account, but I also do want you to know that I know my rights and will be carefully recording correspondence sent to you should I need to seek legal relief.

*********************************?
Without Prejudice Pursuant to UCC 1-308
Initial Complaint
04/29/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with COMENITY BANK, I do not have a contract with MIDLAND CREDIT MANAG, they did not provide me with the original contract as I requested.
Business response
04/30/2024
Thank you for the opportunity to respond to the above-referenced complaint. We will be preparing a specific response which will be delivered to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Initial Complaint
04/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have tried contacting this company via email and phone multiple times since April 15, 2034. They have not once answered the phone during their alleged business hours and have not returned my calls or email. I cannot resolve a collections account if I cannot speak to the company.
Business response
04/30/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ********************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Customer response
04/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have attempted to contact the firm at the phone number and email address provided multiple times, and I have not been able to reach a human being (only a voicemail via phone) or received any response.

Regards,

********************************
Business response
04/30/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm has reached out to ********************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Initial Complaint
04/15/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a settlement agreement set up with this company and once I made the final payment they refused and continue to refuse to mark my collections as paid on my credit report and are threatening me to pay the rest of the account. They also files a lawsuit which was dismissed in court by a judge, I have the letter to prove it.
Business response
04/18/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Customer response
04/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Ive reached out to this company over 5 times and I received no call back. All they do is run you around.

Regards,

*******************************
Business response
04/19/2024
Thank you for the opportunity to respond to the above-referenced complaint. We feel this rejection is premature.The Firm will reach out to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Customer response
04/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Its been 3 weeks since I first called this company. I have called 6x over the course of those weeks and have been told someone will reach back out and you never do, so now Im done with this. Remove the collections like you people originally told me you would.

Regards,

*******************************
Business response
04/22/2024
Thank you for the opportunity to respond to the above-referenced complaint. We feel this rejection is premature.The Firm will reach out to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Customer response
04/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
its been over a month, and theres still not a single word from you.

Regards,

*******************************
Business response
04/25/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm has spoken directly to *******************************. The Firm has no additional information that can be provided through this forum. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Customer response
04/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Rausch Sturm refuses to return phone calls and blatantly lies to your face.

Regards,

*******************************
Business response
04/26/2024
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP rejects ************************ latest rejection as this is inaccurate. As previously stated, the Firm has spoken directly to *******************************. The Firm has no additional information that can be provided through this forum. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Customer response
04/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Rausch sturm is a a bunch of liars and crooks who take advantage of people. They will blatantly lie to your face, dont ever pay them.

Regards,

*******************************
Initial Complaint
04/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Under 15 U.S. Code 1681e (b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to ensure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. Code 1681i (5)Treatment of inaccurate or unverifiable information(A)In general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency ******)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ii)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.Please remove the following items from my credit report, immediately:Accounts 1.Amex, Account #: **************** - This account is being reported inaccurately, please remove this from my credit report immediately.2.Amex, Account #: **************** - This account is being reported inaccurately, please remove this from my credit report immediately.
Business response
04/16/2024
Thank you for the opportunity to respond to ************************* complaint. We are unable to identify the accounts which are the subject of this complaint. We welcome *********************** to reach out to us directly to resolve this matter. Additionally, please note that the Firm does not furnish data to credit bureaus. This is a public forum, and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Customer response
04/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The burden of proof falls on the collection agency not the consumer (me) . l find it concerning that Rausch Sturm LLP collections is not complying with legal requests.
I request Rausch Sturm LLP collection agency provide proof they sent debt validation, as is my legal right. If Rausch Sturm LLP collections cannot provide proof, I demand this account be removed from my credit report as is my right per FCRA section 623.(a)(i). This is my last request before I file a formal complaint with the **** and the FTC.

Regards,

***********************
Business response
04/22/2024
Thank you for the opportunity to respond to ************************* complaint. Please note that this is a duplicate complaint.We are unable to identify the accounts which are the subject of this complaint.We welcome *********************** to reach out to us directly to resolve this matter.Additionally, please note that the Firm does not furnish data to credit bureaus. This is a public forum, and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Business response
04/22/2024
Thank you for the opportunity to respond to ************************* complaint. We apologize for any inconvenience this may have caused; however, as previously stated, the Firm is unable to identify the accounts which are the subject of this complaint. We welcome *********************** to reach out to us directly to resolve this matter. Additionally, please note that the Firm does not furnish data to credit bureaus. This is a public forum, and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Customer response
04/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Ive attached the name and addresses of the company who has been calling me constantly. I demand a correction to my credit report and this account be removed, please.

Regards,

***********************
Business response
04/25/2024
Thank you for the opportunity to respond to ************************* complaint. Unfortunately, the Firm has no additional information that can be provided through this forum. This is a public forum, and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Initial Complaint
04/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to file a formal complaint against Rausch Sturm LLP regarding their handling of a legal matter involving a debit loan payment to plaintiff ************** I believe that their actions have been unjust, causing unnecessary financial hardship and distress.Discover Bank transferred the debit amount to Rausch Sturm LLP due to financial hardship preventing me from making the payment. Subsequently, Rausch Sturm LLP obtained a garnishment order from the court and withdrew $3000 from my bank account. Since then, despite numerous attempts to communicate with Rausch Sturm LLP, I have not received any response regarding the status of my account or the possibility of settling the debt.I have made multiple calls to Rausch Sturm LLP since 01/31/2024, requesting them to credit my account with the amount collected and expressing my willingness to settle the debt. However, they have consistently ignored my inquiries and have continued to charge fees and interest on the outstanding balance, exacerbating my financial situation.This unresolved matter has had serious consequences, as it has stalled the process of purchasing a house. The mortgage company has halted the proceedings until this issue is resolved, further complicating matters for me.It is evident that Rausch Sturm LLP has failed to fulfill their obligations in a timely and professional manner. Their lack of communication and refusal to work towards a resolution have only served to exacerbate the situation and cause undue harm.Therefore, I am requesting the Better Business Bureau to intervene and investigate this matter thoroughly. I seek your assistance in ensuring that Rausch Sturm LLP addresses my concerns promptly and takes appropriate actions to rectify the situation. I also request that you take the necessary steps to prevent similar incidents from occurring in the future.I have attached relevant documents, including proof of payments and correspondence with Rausch Sturm LLP, for your reference. Please feel free to contact me if you require any further information.Thank you for your attention to this matter.
Business response
04/18/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *********************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Initial Complaint
04/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Regarding RSIEH File #******* I was court ordered to pay $1507.98 with monthly payments of $125.66 beginning January 30, 2020 with final payment of $125.72 on December 30, 2020. In the court documents dated December 9, 2019 it was stated that "Upon confirmation of Defendants completion of the above payment terms, Plaintiff shall file with the Court the appropriate satisfaction of judgment and provide Defendant(s) with a copy of said filing(s)." As of today 4/11/2024 the satisfaction of judgement has not been filed with the court. The City Clerk of court has reached out to Rausch and Sturm to receive a copy, I have reached out and my lawyer has also reached out. They are refusing to provide any of us with a copy of these documents. It is affecting my life because as a result of divorce I am required to refinance my home and put it solely in my name and have my ex-husbands name removed. Once the house is refinanced I will be able to sell it. Because I do not have a copy of this judgement on file I have had to reschedule my closing twice. I live in another state and this is affecting both my personal and work life because I am paying a mortgage on a house that I no longer live in and I am having to request time off from work for the closing dates that are scheduled only to have to cancel and reschedule due to not having this paperwork.
Business response
04/15/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
Customer response
04/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I had to involve my lawyer to resolve this issue but I just want to be done with this business once and for all.

Regards,

*******************************

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