Business Profile
Collections Agencies
Professional Account Management, LLC
Complaints
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Complaint Details
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Initial Complaint
01/23/2025
- Complaint Type:
- Billing Issues
- Status:
- Resolved
this is a collections agency. i owe money to the ***************** and it got turned over to PAM. i spent over 3 hours waiting on hold to PAY WHAT I OWE and still got nobody on the phone. This is not ethical nor business ethics .i need a new ezpass but cant get one till i pay it shouldn't be this hard to give someone else money !!!!Business response
01/29/2025
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer. Please allow sufficient time (at least 7 - 10 business days) for delivery.Customer response
01/29/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
01/18/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
"P...A...M..." - a foreign *** w/various US addresses Rec'd their notice of 10/18/24 in mail yesterday on return to my area after 4 months away at my dentists to address critical infections and implant work. There was no other notice of this issue before retrieval of mail at *** yesterday at 4PM This matter is per ID theft for an UNREGISTERED vehicle sold 10/1/21 to ****** and Pam ***** of ************ ** via ********** from storage in ** There was NO title certificate in my name, NO license plates on the van, when I sold it to ***** It was driven to my storage spot on DMV moving permit. ***** drove from "Humboldt", he said, though has a 530 area code, to 'take to **, so didn't need anything for registration"A blank DMV REG138 was filled in with previous owner's plate no, CA 4V56712, the only reference I had to one.I NEVER received, touched, knew, saw this CA 8WIA281 plate.Plate 8WIA281 was attached to at least TWO OTHER VEHICLES after my last sight of the van, at **********************, *********, *********************** himself in text of 10/5/21 says "Got the plates and everything".Why would he say this if they were on the van when I handed him the keys four days earlier? He asked me for the title when I received it, a point after his rec't of the vehicle.This was a case of intentional ID theft for the purpose of fraud; the plate, apparently not the one vehicle, has gone across the ********* and all of you, incl ******** *****, ******* *****, ******* Coffee (all also at Navient, a DE company), and unknown Does, are advised that your payment demand was not satisfied by your own software that asked for another card from the one I offered (which is a vital instrument in daily use. This is likely phising, and is being refered to ic3, FTC et al) will be mailed by **** on Monday when the *********** reopens, and criminal complaint against all parties relevant and beneficiary to this issue will be filed pursuant to ************** US 1st Amdt et al.Business response
01/23/2025
BBB of *********
Attn:***** ******
**********************************
******************
January 23, 2025
Re: BBB Complaint # ********
Dear Ms. ***************** thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to complaint number # ********. We understand the consumers concerns regarding a business matter placed with our office. We take the consumers concerns seriously and provide the following response.
Our client placed the consumers business matter with our office on October ******. Our office mailed an initial notice to the consumer on October 15, 2024.Please understand, our office has no control over the processing or delivery of the ****************************.
While we understand the expressed concerns of the consumer, in order to process their dispute; supporting documentation is required. As the consumer indicated the vehicle was sold in 2021, in order to further process the dispute, the consumer will need to submit a copy of the proof of sale, transfer of liability, release of liability from the *** and/or completed title transfer documentation. Once this information is received, we will be happy to review it with our client.
It is important to note, our office does not report to the credit reporting agencies. Thank you for the opportunity to respond.
We agree it is our responsibility to attempt to resolve complaints presented to the BBB. We also understand the BBB may or may not publish the complaint and our responses on the BBBs website. By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the complainants privacy, and non-public information from being viewed by third parties. In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the complainant in question. Therefore,because of the possibility that the complaint and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information from our response.Initial Complaint
01/16/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
Received a letter from PAM saying there are tolls being sent to a collection agency? Ive paid all my tolls that Im aware of so seems like a scamBusiness response
01/24/2025
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate mailed a response directly to the customer today. Please allow sufficient time for delivery.Initial Complaint
01/16/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I received a notice of a toll not paid but this was paid when I had to pay my vehicle registrationBusiness response
01/23/2025
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate mailed a response directly to the customer today. Please allow sufficient time for delivery.Initial Complaint
01/16/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was attempting to call this company to get information on paying a debt....however I've been on hold for 5p mins and ***** has answered..how am I supposed to pay a debt if you're refusing to answer my call. Seems very odd to me.Customer response
01/17/2025
Plate # Kdx9049....503880586 account numberBusiness response
01/22/2025
Good morning,
Based on the additional information provided, we are still unable to locate any information. We apologize that you experienced higher than normal hold times while attempting to contact our office. We have been experiencing increased call volumes, and your attempts may have come during a time when we were at peak call volume. We have also requested for an agent to contact you at the telephone number listed within your complaint.
Sincerely,
Office of the Customer Advocate
Customer response
01/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appeari did receive a call from your company and i was given a number to call back. However that is the SAME NUMBER where i was on hold forever. I ask that someone call me again later today or tomorrow morning because I REFUSE to be left on hold for an extensive and inordinate amount of time like i was previously. Thanks
Regards,
****** *****Business response
01/22/2025
We apologize that you experienced higher than normal hold times while attempting to contact our office. We have been experiencing increased call volumes, and your attempts may have come during a time when we were at peak call volume. We have also requested for an agent to contact you at the telephone number listed within your complaint.Initial Complaint
01/15/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I got a letter in the mail from Professional Account Management saying that I have a "debt" due. I do not owe a debt as I have payed FasTrak multiple times already. I believe that this is a scam or harassment to get me to pay again. I already paid. I know what I have done. I've paid over x4 the amount originally due. This is harassment.Business response
01/23/2025
BBB of *********
Attn:***** ******
*************************************************************************************************
January 23, 2025
Re: BBB Complaint # ********
Dear Ms. ***************** thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to complaint number # ********. We understand the consumers concerns regarding a business matter placed with our office. We take the consumers concerns seriously and provide the following response.
Our client began placing the consumers accounts with our office on November 7. Our office began mailing notices to the consumer on December 19, 2024, to alert the consumer of these placements. Upon receipt of the consumers expressed concerns, we have reviewed the account and have determined the balance has been paid in full. We apologize for any inconvenience this matter may have ********* of the date of this notice, the consumer has no outstanding business matters with our office.
Thank you for the opportunity to respond.
We agree it is our responsibility to attempt to resolve complaints presented to the BBB. We also understand the BBB may or may not publish the complaint and our responses on the BBBs website. By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the complainants privacy, and non-public information from being viewed by third parties. In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the complainant in question. Therefore,because of the possibility that the complaint and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information from our response.Customer response
01/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***` ***Initial Complaint
01/15/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
Notice received on 10/22/2024 noting amount due of $88 for violation T712296049524. I called ************ the date the notice was received and confirmed issue had been resolved with payment of $28 (confirmation number *************). A new notice dated 12/2/2024 was received noting "Your State Tax Refund Is At Risk of Being Intercepted".Update your records and confirm action.Business response
01/23/2025
BBB of *********
Attn:***** ******
************************************************************>******************
January 23, 2025
Re: BBB Complaint # ********
Dear Ms. ***************** thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to complaint number # ********. We understand the consumers concerns regarding a business matter placed with our office. We take the consumers concerns seriously and provide the following response.
Our client began placing the consumers accounts with our office on August *******. Our office began mailing notices to the consumer on October 15, 2024, to alert the consumer of these placements. Upon receipt of the consumers expressed concerns, we have reviewed the account and have determined the balance has been paid in full. We apologize for any inconvenience this matter may have caused. As of the date of this notice, the consumer has no outstanding business matters with our office.
Thank you for the opportunity to respond.
We agree it is our responsibility to attempt to resolve complaints presented to the BBB. We also understand the BBB may or may not publish the complaint and our responses on the BBBs website. By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the complainants privacy, and non-public information from being viewed by third parties. In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the complainant in question. Therefore,because of the possibility that the complaint and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information from our response.Initial Complaint
01/15/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
received RMV notification indicating registration could not be renewed unless pay by plate invoice paid. I was unaware of invoice - called ************** ez pass pay by plate via phone on December 13th 2024. I paid 5 invoices totaling $183 ($31.00 in fees). I was instructed by the *** that a request for "fee waiver" would also be submitted as I was unaware of plate invoice as they were initially mailed addressed to my son. I received receipt# ********* and I was told by ez pass *** that this covered all MA and NH outstanding invoices - told to wait 3 weeks and that the rmv would be electronically alerted of payment and I would be able to renew registration. I logged on today to *** and the non-renew status is still present. Upon logging into rmv by ticket number I was directed to contact PAM as my invoices sent to collections. I waited on hold for 2 hours today - January 15th and finally reached a ******* employee ID# ****** who advised they show an outstanding balance of $117.24 for the same invoices I previously paid. They told me they do not correspond with EZ pass/pay by plate and only collect debts and were unable to take receipts of prior payment and that I would need to mail (****) a dispute with the information to them. Meanwhile my registration is not renewed, and these balances continue to sit on my credit ***ort.Business response
01/16/2025
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate mailed a response directly to the customer today. Please allow sufficient time for delivery.Initial Complaint
01/15/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The companys business hours are 8 AM to 5 PM central standard time. I accidentally called prior to them opening and received the message stating that they have higher than normal call volume which made no sense to me as the business was closed now that business hours are open. I have called three times to handle some matters and have been left on hold with no answer for over an hour each time. Im not too sure whats going on, but I do need someone from the company to reach out to me so I can handle this debt.Business response
01/22/2025
BBB of *********
Attn:***** ******
************************************************************>******************
January 22, 2025
Re: BBB Complaint # ********
Dear Ms. ***************** thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to complaint number # ********. We understand the consumers concerns regarding a business matter placed with our office. We take the consumers concerns seriously and provide the following response.
Our client placed the consumers business matter with our office on January ******. An initial notice was mailed to the consumer on January 9, 2025, to alert her of this placement.
We apologize that the consumer experienced higher than normal hold times while attempting to contact our office. We have been experiencing increased call volumes, and the consumers attempts may have come during a time when we were at peak call volume. We have submitted a request for an agent to contact the consumer at the telephone number provided within the complaint.
Thank you for the opportunity to respond.
We agree it is our responsibility to attempt to resolve complaints presented to the BBB. We also understand the BBB may or may not publish the complaint and our responses on the BBBs website. By posting this information on your website, we believe that the BBB has assumed responsibility for protecting the complainants privacy, and non-public information from being viewed by third parties. In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the complainant in question. Therefore,because of the possibility that the complaint and our response may be publicly posted on the BBB website, we have omitted all nonpublic, personal information from our response.Initial Complaint
01/14/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Professional Account Management sent me a notice dated December 26, 2024 for a toll violation on my Georgia PeachPass in the amount of $26.50. I have repeatedly tried to contact by phone and have sat on hold for over 30 minutes multiple times with no response. The letter states I must dispute claim within ************************************************************************************************ writing. This toll violation has already been paid to State Road and ***************** on 11/22/24, payment reference #********, and I do not owe this amount.Business response
01/22/2025
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer. Please allow sufficient time (at least 7 - 10 business days) for delivery.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Customer Complaints Summary
464 total complaints in the last 3 years.
236 complaints closed in the last 12 months.
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