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Complaint Details
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Initial Complaint
12/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a fraudulent transaction in the amount of ****** and Regions will not allow customers to get provisional credit while investigating although its states on their website that its an option. I was told I have to wait up to 10 business days until its complete although other banks give credit back to their customers within 24 hours. I have been with Regions since 2009 and will be transferring my funds to another bank. The bank manager at the ********** ***** was very condescending.
Business response
01/13/2025
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business response
01/14/2025
A letter dated January 14, 2025 was sent addressing the concern. Regions has closed this complaint with monetary relief.Initial Complaint
12/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am a Regions customer. I reordered checks via the ********************************************* website. When I received my order, it was wrong. I was told to visit my local branch for a resolution. The local branch reordered and the new checks still have inaccurate information. I returned to this branch again for a resolution and to date, have not received a resolution or a simple call back after Ive left numerous calls and messages. I am only seeking to have my checks printed correctly and the fees be waived for such because none of this is any fault of mine as I have even been told such. A simple return phone call acknowledging receipt of my efforts to address this issue would be considered respectful.Business response
01/09/2025
The concerns were addressed during a phone call on January 9, 2025. Regions has closed this complaint with monetary relief.Initial Complaint
12/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
to make sure i have the disputed amount herein is credited back to my new **** account.The one disputed transaction (Dispute ID ***************** my New **** account is one that i could not have charged because i had Not Received my new card in the mail also never was activated by me.this was a new account and so i was waiting for my card to be able to use it.I received a email asking me If was me who made the transaction location of the best buy (Store No.1768) is not nearby in fact it is approximately fifteen miles from my house. I called regions bank when I asked how the transaction was authorized If the Card Not Was Activated their said "the person used the Chip on the Not activated card for that reason was approved. It was a second transaction on ******* for almost $ ***** but that one was denied. I am enclosing a copy of the police report, but i can scan and send that to you if that is deemed necessary bullet name on account:********* L ********-******-*** bullet Regions CASH REWARDS account number: ******************* bullet Disputed purchase in the amount of $2,868.57 (purchased at Best Buy{Store_1768} on November 13, 2024)bullet ******* POLICE DEPARTMENT File incident number is 1696355-24 dated December 06, 2024 bullet The dispute ID number with my ********************** Cash Rewards **** Signature Credit Card account is ************** THE ACCOUNT NUMBER THAT WAS USED, FRAUDULENTLY I ONLY HAVE THE LAST 4 DIGITS: 1120 I received these in a letter from the Regions ************************ dated 12/03/2024 SincerelyBusiness response
01/02/2025
A letter dated January 2, 2025, was sent to ********* ******** Acala-*** addressing their concern. Regions has closed this complaint with monetary relief.Initial Complaint
12/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I went into the Regions Bank branch on 11/12/24, and asked for a withdraw of $4049, out of my checking account in the form of a cashiers check. The bank proceeded with withdraw, and the cashiers check. I deposited the check into my ********** account.Three weeks later I receive a call from my 95 year old Mother, and brother wanting to know why I had withdrawn approximately $4049 out of her account. Upon further research the teller had withdrawn out of my Mothers instead of mine. I am a not signer on my Mothers account. There is no reason that it should have been withdrawn from my Mothers account, as I am not on the account. Now my family wonders why this happened, and maybe they wonder if I was trying to fraud my Mother out of money, because of her age. I called the bank teller(***) and branch manager (***** ******) and they clearly admitted this was a mistake on the part of the bank, and that they see how it happened, because the accounts were linked. I asked the bank to do three things to clear up my name.1. The teller call my Mother explaining it was their error. 2. A call from the bank regional manager (******* ****) to me, and an apology. I have left countless documented messages for him over the course of several weeks. No return call has been made.3. Letter from executive services to my Mother explaining that this was a problem of the banks, and exonerating me. *** (teller) did call my Mother, but she is hard of hearing and only heard part of the correspondence. To date, no Regional Manage(******* ****) has called, nor executive services. I have asked multiple people, on numerous document occasions. I have yet to hear from executive services, after weeks of asking. They state there is an email chain, but nothing has happened. This has caused undue harm to myself and my Mother, two different account holders. The longer this goes, the worse it gets. My Mother is very anxious and upset and at 95 this could affect her health.Business response
01/03/2025
A letter dated January 3, 2025 was sent addressing the concern.Initial Complaint
12/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Dec 19th my daughter went into Regions to withdraw her money to get her a Camper. They would not give her, her own money! Manager was rude. She had her license, bank card and her insurance card. Still refused! Absolutely ridiculous. She will be closing her account out tomorrow. TRUIST HAS ALWAYS GAVE ME MY MONEY WITH MY LICENSE AND BANK CARDBusiness response
01/02/2025
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business response
01/08/2025
A letter dated January 8, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
12/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My credit report 12.19.2924 ENERBANK USA is showing my HI Loan closed on *******. Since then and to date 12.03.2024, Enerbank has been auto debit my checking monthly $118.00. Which is a total of 72 months which amounts to $8,496. This is incredible to me. I have not had any communication from Enerbank.Business response
12/30/2024
Additional time is needed to submit a response to ***** ********** concern. Regions response is forthcoming.Business response
01/02/2025
A letter dated January 2, 2025, was sent to ***** ******** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
12/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
More than 1 year ago I opened an Explore Credit Card through regions bank. This was a secured card while I worked on my credit. I placed a $250 deposit on the card which was kept in a savings account. Ive stopped using the regions account due to my husband having an account elsewhere so I elected to close my accounts at **********************. Ive also been working for the last 18 months on my credit to attempt to not have late payments. On 12/11, I requested closure of the credit card/savings accounts. I was informed it would take 1-3 days for completion. On 12/18, I received a notice of a late payment on the credit card. I reached out to regions and was then informed that it could take up to 60 days for the closure and return of the savings account money. Had I known, I would have made the credit card payment in order to prevent a late payment. I received an apology for it not being explained to me but no other resolution. I now will have a late payment charge and a hit on my credit report.Business response
12/31/2024
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business response
01/08/2025
A letter dated January 8, 2025 was sent addressing the concern. Regions has closed this complaint with monetary relief.Initial Complaint
12/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I disputed a fraudulent transaction on my regions checking account. It was a large amount of ******. I sent them ample proof of the fact that is should not have been charged. I sent them proof that I went to the company asking for my money back and the company did not comply. On Regionss website it clearly states that a claim under review could have a provisional amount. Here is the exact copy and paste from their website:Claim Under Review, Provisional Credit Issued: We have issued provisional credit to your account for the disputed amount and have also credited your account for any fees assessed in connection with the disputed transaction. You will have full use of these funds while we investigate your ******** claim is under review and I asked for a provisional amount as it has greatly affected my account. They said they do not do a provisional amount and that they have had other complaints about the verbiage on the website but it has not changed. I was told it was a case by case basis. It does not state that at all on the website, nor does it state what those qualifications are. I asked how much more would my claim need to prove. Its the 7th business day, I have sent them pages of proof, and have been a customer for 10 years, why is that not good enough? They did not care. I was speaking to the fraud department, how is it they cant handle answering these questions. It is their entire responsibility to handle fraud questions. One even told me to take out a loan or get a credit card, so I should have to pay back fees when it was fraudulent taken from me. They do not care their website lies to customers, they do not care about their customers at all.Business response
12/19/2024
A letter dated December 19, 2024 was sent addressing the concern. Regions has closed this complaint with monetary relief.Initial Complaint
12/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I added my sister to my account so that I could help her cash her checks. She had just gotten a check for over ***** from the *** during tax time this year. She spent money at 2 places one for her nails and a 800 withdrawal from the account. After those two purchases my card was stolen. I reported it stolen but the person who stole it could still make purchases of of my card .I called several times they said the dispute wasnt in the system theyll file another one . Whoever stole my card still could get the funds off of it .They even were moving the money to other accounts of mine. I filed a refund claim and they never gave me a call or text back. They closed my account and I never received a refund.Business response
12/23/2024
A letter dated December 23, 2024, was sent to Wydasha ***** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
12/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Unable to talk to bank representative when calling, have to go in person to ask a simple question esp when they have my MONEY! Spoke with their branch manager, bankers about their customer centered model which does not offer any PRIVACY esp when you are trying to complete bank transactions with personal information being given, do not know when your turn is since customer stand, sit in the center area in hopes that you know who you were behind and not efficient; not answering calls multiple times. LACK OF PRIVACY IS A MAIN CONCERN OF MINE WITH VIOLATIION OF MY PRIVACY and AVAILABILITY. Ask who I can escalate the issue with that branch, given the 800 number, took longer it should to be transferred to appropriate personnel to voice my complaint. I informed them I wanted to do a formal complaint. Spoke to what was suppose to be corporate representative mainly only to voice my complaints since nothing has changed and did not receive a call back from corporate. Even offered suggestions. Regions other branches are not set up that way and they answer their phones, I usually end up calling another branch in another city. I am trying to bank in the town I live in, near which helps our local economy with employment but they are not concerned about me. You are also unable to view your current rate of return on your bank accnt, have to call about and now go in person to ask about your rate, have to go in person to change your rate which is ridiculous since most banks automatically increase your rate based on the current economy.Business response
12/18/2024
A letter dated December 17, 2024 was sent addressing the concern. Regions has closed this complaint with an explanation.Customer response
12/19/2024
Complaint: 22658787
I am rejecting this response because: I had ask that the corporate office call me vs my local branch.
Sincerely,
******** *********Business response
12/23/2024
Regions considers this matter closed.Customer response
12/31/2024
Complaint: 22658787
I am rejecting this response because:
I still have not heard back from corporate. Called my local branch, they still do not answer their phones. Regions need to make some changes.
Sincerely,
******** *********
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Customer Complaints Summary
1,012 total complaints in the last 3 years.
350 complaints closed in the last 12 months.
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