Towing Company
Mr. C's TowingThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Towing Company.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I feel that I was targeted, for the towing of my truck for expired placard. My front windows are tint u can't see in the truck how could they tell my placard was expire. Then I get my paperwork the time stamp on my paperwork don't add up.Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Got my vehicle towed due to no parking. Was told to write a sign on vehicle saying I was allowed to park as I was on the lease. Upon picking up the vehicle from the tow company my property was stolen out of the vehicle. They do not take responsibility for the property that is in there.Initial Complaint
04/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of incident: February 21, 2024 I paid $290 to Mr. ** Towing.They took my car while on the job within 90 seconds.I am filing a complaint in order to receive a refund I want zero contact with this business. I have left a customer complaint as well.The business was extremely unprofessional, impolite and rude. They didnt resolve any issues and created a mess for me.Initial Complaint
03/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Id like to report a business who is committing fraud. I was at Dollar Tree at *************************************************************************** yesterday 3/24/24 for about ten to fifteen minutes and when I came out, my car was towed. I then found out my car was at a towing company called Mr. ** Towing. I went to ask why car was towed and they said because someone reported the car. I paid just to get my car out but went to talk to the dollar tree manager and she said that she never reports any cars. I then see the person who reported the car was a patrol by the name ************************* per the receipt but there is no security that works there. I go on Mr. ** ****** and Yelp reviews and there are hundreds of people that have experienced the same fraud. They commit this fraud in a predominantly ****************** where the people dont know how to report fraud. I tried to report it to the police department but they said I should file a complaint. I am including all receipts that show I was a customer at Dollar Tree, that I paid for the car to be taken out, the reason my car was towed and also the receipt that shows the person who supposedly called the tow truck. Im also including screenshots of only a few of the many reviews of people who have had the same experience. I also encourage you to visit their Yelp and ****** reviews.Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Victim of predatory towing by this company. My car wasn't not even parked for 10 minutes and in less time than that they somehow knew to target my car and had it on the tow truck and we're speeding out of the driveway with my car so that I couldn't stop them. They then charge me $310 in excessive fees. A witness saw them carelessly speeding around corners with my vehicle, there are scratches on my car now that we're not previously there.Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On 3/16/2024 I was taking my aunt home from the hospital. Shed had surgery and could barely walk and was a fall risk. I took her home to the Park Ave apartments in **********. I parked in the alley with my hazards on to unload her and get her to her door. I parked there as it was the shortest distance to her door, and I had to unload medical equipment for her as well. The alley is about 40 feet across , enough for 4 panes of traffic if needed. with signage that only says no trespassing which I didnt think I was since I was returning my aunt to her home. Plus other cars were parked in the alley too. No later than 5 minutes later I came back out to see my car was gone. After investigating I was informed that my car had been towed all Within 10 minutes of me parking there with absolutely zero warning. I pleaded with the property managers and with the tow truck company itself but there was no sympathy. They finally agreed to take some fees off. When I arrived I pressed them about the medical emergency my aunt had, the fact that she was a resident at that apartment, the fact that there was no warning , no enough signage about towing and that they took it so quickly (within 5-10 minutes). they told me it was going to more expensive since I challenged them and charged me more instead.Business response
04/10/2024
We appreciate your comments and concerns related to a recent tow of your vehicle.
While we can appreciate the frustration or inconvenience and expense having a vehicle
towed can cause, please understand that the towing service we performed was
provided at the request of a third party in accordance with posted signs on their property
and/or by statute. That third party is, essentially, the customer, seeking our ********************
services as a result of issues/violations of concern related to their property, whether that
********** in unauthorized places or without posted permits. Being vigilant and mindful
of signs and written rules regarding parking or use of private property is for the benefit
of not only the property owners but those that are entitled use it. We hope this helps
you better understand our role. It may be helpful to review section ***** of the
********** Vehicle Code which pertains to removal of vehicles parked in violation of
private property parking rules.
We are happy to discuss your concernsCustomer response
04/17/2024
Complaint: 21444645
I am rejecting this response because:
Sincerely,
***************************The vehicle code which you referred to also states that even on private property, there needs to be a good face inquiry into what business the car youre attempting to tow is engaged in. My car was there for five minutes with the hazard lights on. Ive also got a receipt from the grocery store. I just come from, which is time stamped only 15 minutes before youve towed it. By the time it took me to get from the store to that alley and take my aunt to her door. Theres no time left for any good face inquiry to be conducted. This isnt my interpretation of the law. This is black-and-white. I understand that youre using the vehicle code as a way to position yourself in a place of authority, but it also is showing how little you adhere to it
Customer response
04/17/2024
Complaint: 21444645
I am rejecting this response because:
Sincerely,
***************************The vehicle code which you referred to also states that even on private property, there needs to be a good face inquiry into what business the car youre attempting to tow is engaged in. My car was there for five minutes with the hazard lights on. Ive also got a receipt from the grocery store. I just come from, which is time stamped only 15 minutes before youve towed it. By the time it took me to get from the store to that alley and take my aunt to her door. Theres no time left for any good face inquiry to be conducted. This isnt my interpretation of the law. This is black-and-white. I understand that youre using the vehicle code as a way to position yourself in a place of authority, but it also is showing how little you adhere to it
Initial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I visited ****** ********** on 11-16-24 I went into ATM at cirkle 7 store where I parked my car on the parking spaces near the street. I than went next door to tempo cantina to pick up my food to go I was in there ***** min the most when I came out my vehicle had been towed by mr.c company and they requested a fine of 430$ to be paid in order to release my vehicle. I wasn't the only victim 2 other cars the same thing happened to them at the same time. The company send multiple tow trucks and towed vehicles with out a security calling it in. This company is taking advantage of this situation Im positive they do this every weekend at multiple places.Initial Complaint
01/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Mr. ** towing company drive around the parking lot of La Alameda shopping center looking for cars to tow.My car was parked in the handicapped parking spot. The placard was not visible on rear view mirror. My mom realized realized about *************************************************************** her purse. My mother is an elder disabled women. At that time we immediately returned to the car to make hang it, the car was not in the parking spot that I parked at. There are no signs in the handicap parking spots saying that cars violating parking space would be fined or towed. There are parking spots with a 5 minute parking limit for food delivery services it does say that violators will be towed Other than that there are no viable signs saying customer parking only no parking after business hours it also reads private parking no public parking unauthorized parking will be towed at owners expenseThis is subject as this is a parking lot for a shopping center.By the exit pillars there are signs that say that only customers can park there While I was on the phone calling the towing I saw a tow truck was driving around the parking lot driving through the lanes and then it exited towards the major street.The security guards working there said they dont call to report car violations and that the tow company just goes to tow cars. Other customers also said that they see them towing cars all the time from the parking lot.After reviewing the bill I noticed discrepancies in fees posted the timeline of when the tow was authorized, when the tow was reported, when they completed the tow which conflicts the timeline indicated by my call records to the 911, and the tow company.Requesting further investigation of the companys practice and association to the shopping center La ******* so other customers of do not fall victims of their scam. The yelp reviews for this tow companys unethical towing practices. Please review this company.Initial Complaint
01/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I went to dinner with a couple of friends on 12/29/2023, dinner was scheduled for 8:30 at Shakeys. When we came out of Shakeys after dinner my car was gone. I initially thought it was stolen, however, I called the towing company since there were 3 towing trucks in the parking lot and sure enough my car was impounded. I placed the phone call to the towing company at 10:40pm. I went straight to pick up my car and was told my car was towed for parking in private property after hours. My car was towed at 9:40pm and Shakeys closes at 10:30pm and I parked in their designated parking so there is no reason or basis for my vehicle to be removed. This company is predatory given the amount of tow trucks patrolling they area towing cars. I paid $430 for my car to be impounded for just 1 hour. Its just outrageous I would like a refund for this wrongful tow and some justice. If my issue does not get resolved I will have to escalate the issue and hire an attorney.Initial Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Filing a Complaint on Mr. C's Towing **** is the Manager.....Address *************************** Southgate ,** ***** for Charging me for Towing my car out of University Gardens parking lot a few months ago from the Handicap spot when my Handicap placard was in the door not in window......I'm making the Complaint because on December 10th there was a ************ that came in and parked in 2 different Residence parking spots and those Residence asked him to move So he moved to the Handicap spot with No placard and stayed for hours ..So I called Mr.C's Towing to come tow the car for not having a placard...the girl named Ebony from over the phone stated we needed a Signature to tow from a Handicap....I said what.. this car Doesn't have a Handicap placard at all.....then I said you didnt need a Signature when you towed my car from the Handicap spot for placard not being in the window a few months ago ..you just towed it...she was giving excuses....Point is that they would not come and do their job. ....if you towed my car for the Handicap placard not being in there You should of towed the ************ for not having a Handicap placard.....So I want my all money back from that tow My bedroom window faces the gate and parking lot the Tow truck comes in and out at University Gardens so I see every thing ANYONE WITHOUT A HANDICAP PLACARD OR HANDICAP LICENSE PLATE IN A HANDICAP SPOT SHOULD CITED OR TOWED ....NOT PICK AND CHOOSE WHO YOU WANT TO TOW OUT OF A HANDICAP SPOT IF THEY ARE IN THE WRONG
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
44 total complaints in the last 3 years.
17 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.