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          Business Profile

          Online Retailer

          Hike Footwear

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:

          BBB files contain a pattern of complaints from consumers which alleges issues with refunds/exchanges. Specifically, consumers report consumers report being unhappy with the refund policy, being offered only 30% despite the website advertising, "30-day money-back guarantee." [https://hike-footwear.com].

           

          On December 19, 2024, BBB sent correspondence to Hike Footwear requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer complaints.  As of January 16, 2025, BBB has received no response from the company.

           

          BBB will continue to monitor and update the company's report as needed.

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/13/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered 2 pair of Hike footwear and received them within a couple of weeks. I did not like them so I emailed the email address to Hike footwear that I would like to return them and to please send me the info to return the footwear. All I got in return was info if they were damaged to send info and pics. I tried calling there phone numbers to customer service only no response after several attempts of waiting 25 to 30 minutes. I just want to return the product and get a refund.

          • Initial Complaint

            06/11/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Me: I placed an order (Order #******) on 04/25/24 for two pairs of shoes. It shows scanned in warehouse in ***** on 05/06/24. I still have not received this order. I called customer service on 05/15/24. I was told that they will escalate concern and I will receive an email update. I never received an update. I need to know when I will receive the shoes or receive a full refund.Their response:We understand your concern about the lack of updates since 05/06. We'll promptly follow up and urge for an update on your package. If there's still no progress by 06/06, we'll be more than happy to offer you the option to either resend the package or provide a refund. Your satisfaction is important to us, and we're committed to resolving this situation in the best way possible for you. Thank you for your patience and understanding!********************************: It is 06/06. I have still not received the shoes or any updates on my order # ******. The order was placed on 04/25. As per your request to wait until 06/06, I am now requesting a full refund of my purchase price of $80 back to the card it ordered on.Their response:Your package has been rescheduled for delivery. Could you please contact your local courier to confirm the details? ************* American Piggycars number: 0 626 362 3730/ 0 800 690 2256 Me: You said I had an option for a refund if I had no updates by 06/06. I did not receive the product or an update by that date. I want a refund. I have been patient long enough. I should not have to contact anyone to find out when a product I ordered over a month ago is.Their response: We apologize for the inconvenience, but since the tracking has been updated, we were unable to provide compensation at this time. We recommend that you contact the service provider to verify the specific delivery situation and attempt to pick up the package. We will also provide feedback and investigate further. Thank you for your patience and understanding.*****************************.

          • Initial Complaint

            06/07/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I order these shoes two pairs for $108.00 they do not meet the **** guidelines for my job. I have been speaking with a *****************************, all I want is my money issued back on my credit card. I have asked to return the shoes they dont want them and I cant use them. Here is the return policy from the company:This is how the process works for all products:1. Send us an email to ************************************ and let us know that you wish to return the order or parts of it to us.2. Ask our customer service if we can accept the return. You can also provide a return address (note: it's not the address) on our website.3. If we can accept the return (within the accepted timeframe), follow the instructions below. Pack the returned product safely and securely in the original packaging.4. Send the package to the return address you have received from our customer service.5. Send the ************* code to our customer service.6. Once your package is received and inspected within 3 days of receipt, we will refund the returned products using the payment method you paid for the products.I was told that I would get half of my money back, I want the cost I spent and return the shoes. I have email conversations with ********* I can send them if you need. Stating that they would only issue me half of the amount and keep the shoes, but nothing has been done.

          • Initial Complaint

            06/06/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered footwear from company. Secondary delivery service says they delivered it but I did not receive the package. Hike will not help me until I get a loss certificate from the shipping company, but I have been trying for over 1 week to reach them by phone, email and social media. I get an automated response from carrier saying they will be in touch in 1-3 days, but I have now done this process twice with no avail. I just want what I paid for or a refund. But it looks like **** passed it off to the carrier, whom is impossible to contact.

          • Initial Complaint

            06/04/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I am writing to file a complaint against Hike Footwear US regarding an unsatisfactory purchase and poor customer service.On May 4 I ordered shoes from Hike Footwear US via their website. When the shoes arrived, they did not fit true to size and were of poor quality. I asked to return the product and to receive a full refund. The company took 9 days to respond to my initial email, after I followed up multiple times. My request was met with multiple unsatisfactory offers. Initially, they proposed a free replacement without requiring the return of the original item. When I declined, citing the poor quality and their 100% customer satisfaction guarantee, they offered a partial refund of 50% and a discount code. I reiterated my request for a full refund, as a partial refund does not resolve my issue.Finally, I was informed that to receive a refund, I would need to return the item to their warehouse in ***** at my own expense. Requiring the customer to cover international shipping costs for an unsatisfactory product, is unreasonable, especially given the quality issues were not my fault. the shipping is likely to cost more than the product cost.Their inconsistent and inconvenient refund policy, coupled with poor product quality and poor customer service, reflects a disregard for customer satisfaction. I believe ********************** US is in violation of fair trade practices and their own 100% customer satisfaction guarantee.I would be grateful if Better Business Bureau to take necessary action to resolve this issue, ensuring I receive a full refund without the need to incur return shipping costs, and to address the company's unreasonable policies. I would like to prevent other customers from having to go through a similar frustrating process.Thank you for your assistance.

          • Initial Complaint

            06/02/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered a pair of hike footwear sneakers that were supposedly made for people with foot problems and neuropathy. They also had a 30-day return policy and with easy returns supposedly. I got them I tried to wear them for 2 days and I have neuropathy my feet hurt so bad I couldn't even walk. I tried calling them five times was left on hold no one ever picked up the phone. I texted them and they told me they would send me another pair I said no I don't want another pair I want my money back and they said since I turned down their offer they would give me half of my money back that was over two and a half weeks ago I have not gotten one ***** since I want my money returned for these sneakers I want my full refund refunded to my bank account from them I can't get in touch with them and they text me back whenever they feel like it. Very disappointed. They should be ashamed of themselves

          • Initial Complaint

            06/02/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased 4 pairs of sneakers for approx$100 from hike.footwear. I received the 1/2 of the paid for product. 2 pairs of shoes not 4. The shoes did not fit and quality was poor. I went to website the day I received and over8 times tried to email for the return. The return email is a fake email that does not exist. I reached out of social media. They stated they sent me an email. I never received an email not even in junk mail. They now are offering to send me 2 pair of shoes. Which they owe me anyway. This is a scam and I have requested my money back multiple times. Shoes are $5 ******* shoes at best. This company preys in people and scams them. Please help.Thank you for your time and effort.*************************

          • Initial Complaint

            05/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On march 21st of this year I purchased some tennis shoes that was supposed to help with the pain in my heel. I got an email/text that said my package was on the way so after about a week maybe 2 I got a text that said it was delivered but I didn't get it, so I tracked it and I saw the zip code was wrong and the post office couldn't figure out that the zip was wrong and they held it over the weekend and sent it back to Hike. I then emailed them and told the the zip code was wrong and the said they would fix it and today may 31st I still haven't gotten my shoes or money back.

          • Initial Complaint

            05/27/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Did not complete order but they did on their end and sent a size 6 shoe which i wear a 9! I was told they would send a replacement and they have not acknowledged or done so. They have not responded nor sent a replacement. My cc has been charged...either give me my money back or send the real shoe size.These guys are a chinese rip off! Now they say my order doesn't exist when I go to the website but I have the charge on my cc

          • Initial Complaint

            05/21/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered the shoes from Hike footwear on April 27 2024 and they arrived May 11th.They were too big, so I sent an email to start the return process. I did not hear back from them. I sent another email May 15th threatening to report them to the BBB if they did not respond. They responded May 16th saying they were sorry and wanted to help with the return and asked why I am returning the shoes. I responded the same day restating the size problem and adding that there was a strong chemical smell and I don't believe they are truly barefoot shoes as advertised. I have not received any other emails from this company since May 15th.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          1080 SE 5th St Suite 300

          Hialeah, FL 33010

          Visit Website
          (332) 334-6932

          Customer Complaints Summary

          85 total complaints in the last 3 years.

          85 complaints closed in the last 12 months.

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