Credit Services
Credique LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
01/06/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On December 3, 2024 a $1 charge was placed on my debit card. I didn't recognize the company name, but thought it was an account verification type charge, usually reversed the day. On December 30, 2024 a second charge from same company occurred for $39.95. I googled the name on my bank charge and it returned results indicating it was a scam. I notified my bank, canceled my debit card, and they returned the funds. I have no idea who this company is, how they got my card info, or what the $39.95 charge was for, three weeks after the $1 charge. January 3, 3025 i received email confirmation of the refund from this company. I still have no idea what originated these charges.Business response
01/10/2025
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
Upon reviewing your complaint, the account was canceled when the chargeback alerts were initiated on 1/3/2025. A confirmation email was sent to the email on file on this day. As such, the bank refunded the original payment method for your transaction.
However, we still offered an additional refund of the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Customer response
01/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.However, I still find the practice unscrupulous. It is not transparent to the consumer.
Sincerely,
****** ***Initial Complaint
01/03/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have a pending charge on my debit card from this company and I never authorized it. I have no idea what they even do. I would like the pending charge removed or refunded. I don't have any supporting documentation other than my bank statement since this is not a service I subscribed to.Customer response
01/06/2025
I received an email from this company stating that in order to cancel and refund my money I needed to go to their website and cancel from there. When I created a log in they show my card and personal info but no subscriptions. So no way to cancel. This is such a scammy website.Business response
01/10/2025
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 01/10/2025. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Customer response
01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
01/02/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I didn't receive anything from this business. I'm not even sure how they got my information. I saw the charge pending on my bank ledger. I searched the internet for pver3 and saw it was a company called creditque. I didn't give permission for them to charge me $39.95 on three separate transactions ($118.95)!Currently, the ******* charge is pending but has been pulled from account causing an overdraft.Business response
01/10/2025
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
Upon reviewing your complaint, the account was canceled when the chargeback alerts were initiated, on both 1/2/2025. A confirmation email was sent to the email on file on this day. The chargeback alert has already been initiated with the bank for the 12/1/2024 transaction.
As such, the bank refunded the original payment method for your transaction.
However, we still offered an additional refund of the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Customer response
01/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ****Initial Complaint
01/02/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I never specifically agreed or signed up for this credit monitoring service. I called today, January 2nd, to request cancellation and a refund of the initial charge today. The customer service representative refused to provide a refund. I asked for a supervisor and was told they are out until January 8th. I am seeking a full 100% refund of this service. I have no email confirmation that I signed up for the service.Business response
01/10/2025
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 01/02/2025 by our customer support A confirmation email was sent to the email on file on this day. We also proceeded to void the last transaction on 01/02/2025.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Initial Complaint
12/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
12/28/24 charge for $39.95 to my account that was not authorized. $39.95 PVER3.US8886056664Business response
01/10/2025
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 01/10/2025. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Initial Complaint
12/31/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company deducted ***** from my bank account for a subscription that I did not sign up for. I have contacted them twice and they still have not reversed the charge.Business response
01/10/2025
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 01/10/2025. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Customer response
01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
12/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The company charged my account on 12/30/2024 in the amount of $39.95 for credit monitoring services. Upon calling the company on 12/30/2024, I was informed that they would not refund the charge. I did not sign up for the services as they are not even verified as legitimate and I utilize verified credit monitoring services like Credit Karma and Experian. Their website instructs how to cancel a subscription and when those steps were followed, there were no subscriptions associated. When on the phone with them, I questioned how I was charged for something im not subscribing to and they would not refund the money. They stated that this was customer initiated in 12/23/2024 for a 7 day free trial and the $39.95 is for subscription services. I did not initiate this account, which again shows no subscription to cancel, nor do I feel that this company is legit. I would like them to refund the $39.95 as no services were requested or provided.Business response
01/10/2025
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 12/30/2024 by our customer support. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Customer response
01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
12/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This charge came up on my debit card today 12/22/24. After a lot of digging, I figured out where it came from which is this company PFI Verify. I have no idea who they are or how they got my information to charge me for this "subscription". I have read other stories similar of this company doing this with information they obtain. I did cancel the subscription but there is no way to contact someone for a full refund for these charges.Business response
01/10/2025
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 12/22/2024 by our customer support team.. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Initial Complaint
12/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Business charged me $39.95 to my bank account. I do NOT have an account or subscription with this business, nor do I know who this company is. I want a refund from the company.Business response
01/10/2025
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 01/10/2025. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Initial Complaint
12/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Unauthorized transactions:1) $1.00 12/21/24 2) $39.95 12/28/24Business response
01/10/2025
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 01/10/2025. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Customer response
01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
526 total complaints in the last 3 years.
364 complaints closed in the last 12 months.
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