Complaints

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They have you pay $5500 for what they describe as a proprietary software and platform which is something you have to pay for as a monthly subscription. Everything they list to you is something else you must pay for. Their course is literally a joke. You can use basic knowledge to achieve what they offer. H*** ****** is a better resource then these people. *** tried calling for a month with no returned calls. When i started the chargeback process only is when they wanted to reach out to me offering me support. I dont need support. I already know how to run ads and everything this stupid course has to offer. What I was expecting was actually being able to use their so called proprietary software / platform. Which is another website with a monthly subscription. Absolution scam. Their sales team is very manipulative, very pushy and misleading. Not a good way to do business. Just be honest with people. Im requesting a refund due to being mislead by your dishonest sales team.

  Business response

  12/06/2022

  Hi *****, the price is for our education platform and not our software. We educate our students on how they can use our software to help local business automate their sales processes. We also teach our students on how to set up their own agency which can help match up people that want specific services with the local businesses that are offering them. 
  
  We apologize you have not found the value in our program, but I can see that you have only viewed 5% of it. You may see the benefit of what we offer if you go through the content in full. One thing we go over in the content is that we offer a 3-month free trial of the software for our students, so they have time to land clients before having to pay for the subscription. 
  
  I listened to the sales call as well, it was explained that we are selling a program and not software. We went over our different programs and what is offered in each. Our sales rep was persistent but not forcing you into anything. He was helping you debate on which program you would like to get into. Initially you were interested in our most expensive program, but we actually recommended you join our lower cost program because he thought you would be a great fit due of your technical background and abundance of time which saved you thousands of dollars.
  
  Due to the nature of a digital platform, your agreement with us and that everything was explained in full on the sales call we are unable to provide a refund.

• Initial Complaint

  10/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/23/21 I joined the *** (Done For You) program. This program costs $16,000 & is supposed to be set-up by the company. They guaranteed ***** clients per month as long as I paid $750+ a month in ads monthly. I paid $7500 up front & financed the other $7500 with monthly payments of $400.25 through November, 2023. It was January 12, 2022 before I heard from *****, my coach. I spoke with ******** sent me an email with instructions, which I followed however, I was stuck in setting something up on my end. I immediately contacted him, On February 15th ***** answered saying he was following-up however never offered help with my problem. Meanwhile, my adult son became ill and was going to need round-the-clock care. He did not have health insurance, so I was going to have to help not only with his **************** medical care & expenses, My savings were severely and quickly depleted. On February 23rd I reached out to both **************** and asked if they would consider a refund or at the least stop any future payments since I had only signed in to their website twice if that & hadnt accessed any lessons. On February 28th, I reached out again to ********, He said he was looking into the matter. According to my contract with MM, their refund policy states the following: *********** ******* Exception. Due to the nature of the Services, there are no refunds. However, if Client fully complies with all terms of this Agreement, including all Client Obligations, payment of the Fee, and all applicable laws, if Client does not book appointments with at least__ new customers within thirty (30) days after the Effective Date, Client may request and receive a refund after the thirtieth day after the Effective Date in writing of the amount of the Fee paid minus the net profits received by Client. I COULD NOT fully comply with my terms of the agreement within 30 days because I was never able to get the help to do so after a number of emails.

  Business response

  10/18/2022

  Hello *******, 

  I've looked into your complaints, and I can see that ***** reached out to you on December 31st to let you know the days and times of the classes as well as providing the links to them. You later hopped on a call with him on January 12th where he explained even though you purchased the *** program this comes with access to our 90 day bootcamp to get you up to speed on the inner workings of your agency while the team builds things out for you. He also explained the next steps for *** by going through each step in detail and once completed we can start building out your agency. He followed this up with an email containing the steps outlined as well. He also explained the Q&A calls are the best place to have any questions you have answered, we don't end the calls until all questions are answered.

  We also reached out to you to attend orientation to welcome you to the program and show you how to get started and offered extra support if needed.

  You responded back to *****'s email from January 12th on February 4th apologizing for the delay and that you were waiting for a response and realized it was because all the steps weren't completed yet. Then asked a couple questions, ***** answered these questions the same day. On February 15th ***** reached back out to follow up with his previous email to check in but then he never received a response. 

  While I wholeheartedly sympathize with your situation with your son, being a new father myself I can't imagine how that feels, we were responsive and offered many avenues to receive help if needed and due to the nature of a digital platform and that you have been in the program since December we are unable to provide a refund. Also, as you are on a financed plan, we cannot stop future payments. This would be between you and the finance company.

  What we can offer you is to start fresh, we can add you in to the next bootcamp starting in November and any help you need to get any remaining steps completed to get your agency up and running. We genuinely want to help you succeed and we will offer all the help and support we can to ensure you have best chances once launching your agency.

  Customer response

  10/18/2022

   
  Complaint: 18194274
  
  I am rejecting this response because:

  There are several discrepancies in your response.

  I did not receive an email from ***** on December 31st.  The first Welcome email I received from him was on January 12th after a phone call with him.  The so-called step-by-step instructions that you state that he explained in detail came in the form of an email, however,they were simply links to set things up with Leadific, Website & Logo Onboarding Form, providing information to the ** Business Manager, etc & to purchase leads and a link to the course.

  
  I spoke with him again a few days later and explained I was stuck on one of the steps and could not move forward. I responded WAY before February 4th.   On January 19th was when ***** reached out to attend the new member orientation.  I did attend  and asked my question.  ******** was then the one who called me after the session only to tell me that I had to speak with ***** who was my coach and he said he would have ***** contact me. He never did. On February 4th,I did send an email apologizing stating that I was waiting for a response and had realized he wasnt responding because I couldnt complete the steps.  In that same email, however, I again stated my issue and explained that was why I couldnt complete the steps.  ***** responded that day and didnt even answer the question about the issue I was having.  He only stated that I needed to pick my domain name, which I already had done and given to him.  I was stuck in the same situation again! So no. . . ***** did not answer the questions I had at that time.

  
  By the time ***** reached out again on February 15th to say he was following up, I was beyond furious at the fact that he said he was following up, yet he NEVER actually helped me or answered the question that had me stuck and unable to move forward. It was also this time when I was going from my job to home and being my sons caregiver for the next 12 hours.  It was then that I made an attempt on February 23rd to reach out to anybody I had contact information for at MM.  ********, **** and *****. I never heard from anybody!  I reached out again on March 11th to *****, the customer support manager telling her that my savings were depleted and explained my situation only to go back and forth with her 22 times and not receive any type of resolution except to say that I did not even try to use the course.  To this day, nobody, not even you have acknowledged the fact that Ive been stuck without being able to move forward because my question wasnt being answered.  As basic of a step as this may seem, it wasnt addressed and caused me to not complete the necessary steps.

  
  You did not offer solutions.  You (*****) kept repeating the same information without answering my questions.Im not sure what part of my savings have been completely depleted by medical expenses and my time completely taken by my caregiver duties youre not understanding.  I do not have the resources necessary, an extra $700-$1000 per month that you require, nor the time to launch an agency at this time.  Perhaps if my questions and problems had been properly addressed at the beginning before my sons situation developed and escalated, I probably wouldve been successful since supposedly this is a DONE FOR YOU program with a price tag of $16,000.  As far as stopping future payments, there are other complaints on the BBB website about MM that have had their future payments stopped.  I dont understand why I need to contact the finance company if theyre only going to contact you and you would have to authorize this.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought **************** original program on digital marketing. It was a nice program, but chance outlines why it failed most of **, including himself. I took it with a grain of salt, and kept moving. Now they are advertising something else, I am interested. I sat through the original video, filled out the application, then received multiple emails (that appeared to be different) with links back to the same page, video, and application I had already seen, filled out and submitted. After the 3rd or 4th email like this I sent in a few questions. I received a response; "Thank you for reaching out,We have received your email and will get back to you as soon as we can. During 7am - 11pm EST we will get back to you within a few hours. Outside of those hours or on the weekends it may take a little longer. If you have any additional questions or information regarding your original email, feel free to reply to this email. Thank you!Chance and *****" ***** Still waiting on answers. I got an email telling me I could "try it for FREE", with links back to the same exact landing page. Nothing changed, no access code, not a single thing pointing me to even limited access to the program. So i sent another email with questions. Received the same quoted email as above. . . still waiting. Now this morning I receive an email instructing me to spend more money with someone else. I have not spent any money with them on this program, nor will I be purchasing from their partner. I let them know I did not think the latest email was funny, I thought it was insulting & sleazy. Most specifically because they cannot answer ANY of my questions, respond to the application, or at least send me emails that take me to something i havent seen multiple times. In one of their emails they offered the program for free. Thats what I want, since that email took me to the original landing page I saw so many times already and still no response to my questions. I want the whole thing, 100% free.

  Business response

  10/17/2022

  Hello *******,

  First and foremost, I have to sincerely apologize for your experience. I've looked into your complaints and found there was a series of issues that kind of made a perfect storm. We had some internal shifts and were training new support staff on our email platform, so some emails got a little behind while they were trained up. This has now been resolved. When you filled out your application it seems your profile was created but it was not assigned to anyone which we are currently looking into. Finally, our email campaign was a little aggressive sending you so many emails in such a short time and that is another thing I have our back-end guys looking into.

  I have reached out to our sales manager, and he sent you a message a few days ago to see if you could hop on a call and go over the program but he hasn't received a response yet. If you are still interested let us know and I can have him reach out to you again. Again, I apologize for your experience, this is not a typical experience with MM and I have taken the steps to ensure these steps don't happen in the future. 

  Customer response

  10/17/2022

   
  Complaint: 18175925
  
  I am rejecting this response because:

   

  Only now, that I have contacted the BBB, do you seem to care. I have not seen any emails asking to hop on a call, nor would I even if my time were free. This 'perfect storm' is you and your companys'. Aggressive emails do NOT make up for the fact that I have been lied to, again, by YOUR company. I do believe there is a law against false advertising, which is what you have done. You said I could have it free, and i want what was promised. Deceptive techniques and the eloquent language in your response will not save you. 
  
  Sincerely,
  
  *************************************

  Business response

  12/06/2022

  Hello *******, 

  We have reached out to you via sms and email but have not received a response. We are not offering our program for free in any of our advertisements. If we have, please feel free to share which ad you have seen this in, and we will honor it. 

  Customer response

  12/12/2022

  You did advertise the product for free. According to multiple laws deceptive tactics are illegal. I believe I included this screenshot in my original complaint. 

   

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I have resubmitted the email advert that said "try it free", which according to udaap and the fcra, is deceptive and misleading (meaning it breaks laws) not to mention it took me back to the original landing page I initially signed up on. 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  09/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 25th, 2022, ********************* at Modern Millionaires told me about their DFY (Done For You) Program on the phone/FaceTime. It was advertised as experts building me a digital marketing agency, of which I would only need to close calls for. ******* also told me on this phone call that if I did everything they instructed me for initial set up of the online agency, my site would be up and running within 2-3 weeks...4 at the most. He also told me the total payment of $8000 is ALL I would have to pay. However, I entertained this for nearly 8 entire weeks and they never got my agency up and running. The only work actually ever done for me by them was contracting someone to design a logo for me, and a website template was copied for me. I had to purchase a domain myself, but they never actually connected my domain to the website template they made. After I reviewed said website template, I found nearly 20 errors in basic English grammar and punctuation. When I contacted the web designed Modern Millionaires had contracted who made this, I was told it would be $300 extra for them to spend 10 minutes correcting their English. When informed about the absurdity of this, Modern Millionaires did not find any issue with it. They also told me I would need to connect my credit card to a ******** page I had to set up myself with $2000 budget a month for ad spend (NEVER initially mentioned!). They also asked me to spend $200 for leads.Their representatives were late to EVERY meeting we had after the initial one, consistently by **** minutes. They continually had their facts very mixed up. I was told an individual within the organization named ******** was my success coach, and I contacted him for help regarding all of this. He told me on our first call that he was indeed a success coach. When we were communicating again the next day, he told me was then a financial manager, and not a success coach at all; he also told me someone else named ***** was my success coach.

  Business response

  09/19/2022

  Hello ***,

  We have reviewed the sales calls and talked with the *** Fulfillment team about your concerns. On your call with *******, he didn't say you would be up and running within 2-3 weeks. What he did say is that many students land their 1st client in 30 days. This depends on many factors, such as the amount of time you put in and sales ability. ***** had several zoom calls with you to get the initial steps set up, but it does not appear that you were willing to work with him as you were asking for a refund and to speak with support. Had you worked with ***** then things would have been set up in a timely manner, we were not able to provide a refund as we have begun setting up agency and you had full access to the program. 

  ***** also clarified he said to set up a budget of $20/day for FB ads not $2000/mo and that the leads range from $5-25 per lead. 

  ***** advised the website template is developed for the grammar and punctuation to be universal so some things may change slightly depending on where users are located. You could update this template as you see fit as well but since you weren't specific on what issues there were and wanted a complete content to re-write that is why $300 for the extra was requested for our developer's time. 

  I can see the confusion with ******** having 2 different titles and at the time he was in fact both a success coach and our financial manager until we filled the success coach role with a dedicated person which we have now.

  Due to these reasons and the fact you have been active in the program, have had full access to the content and our fulfillment staff have completed work for you we cannot offer a refund. We do however genuinely want to help you build your business, help better your life and are completely willing to start fresh with you. We can add you to our next bootcamp starting in October for a refresher and if you are willing to work with us, we can pick up where things left off and get your business set up and help put potential clients booked your calendar.

  Customer response

  09/19/2022

   
  Complaint: 18042379
  
  I am rejecting this response because:

  I dont know who wrote this response, but what I DO know is what ******* told me on our phone call. He did indeed tell me it was very feasible & likely that I would be up and running within 2-3 weeks, given I did what I was askedand I did do exactly what I was asked. I have absolutely no idea why you are claiming that it does not appear that [I was] willing to work with [*****], as I was texting, emailing, and calling him more often than he responded. Nearly every time I reached out to him, I had to wait days for a response and/or send multiple messages to get a response. I was also in consistent communication with ****, *****, ********, and *******, as well as the support group chat I was put into by your team. I made absolutely every effort to get all of my questions answered; however, you often failed to clearly be able to do this, and rarely did it in a timely manner. ***** did clarify the ad prices, but these were NEVER mentioned before I signed the payment contract. ******* failed to mention them at all. ***** did not advise any such thing that you claim, and I have the email receipts to prove it. I sent a VERY specific list of him, WORD FOR WORD and punctuation for punctuation, of how to correct the English. I was told only after over a week of waiting to hear back from him about making these changes by **** of how I could edit them myself, and I did just that. However, ***** was supposed to link this template to my website domain and showed up to our zoom launch call 15 minutes late without anything prepared, website not connected, and NO ads prepared at all. We rescheduled for the next day, but when I checked to see if the website had been connected a minute before that re-scheduled launch call, it still was not. I gave you ample time to do what you said you would do and what I was paying you to do, and it was not done. I was in consistent communication with you, yet still you did not do what you said you would. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  09/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I originally purchase a "Done with you" program consulting to help me land a client. I did not get any support and to get any support, I had to pay more. This purchase was for $10,000 which I did special financing for. I stuck with it for a few month and they advertised to me the "Done for you" which would cost another $8,000. I had paid down my first special financing down to about $3,000. It's been a few months and no one has help me land any clients and they still expect me to continue to pay for the program. I would like to cancel this purchase and be completely absorb from the special financing. I believe this falls under Deceptive advertising - ads that misrepresent the nature, characteristics, qualities or geographic origin of goods, services or commercial activities. Also it includes, Telemarketing fraud - fraud perpetrated over the telephone by a person who is trying to trick a victim for financial gain. Examples include prizes/sweepstakes; advance fee loans; work-at-home schemes; pay-per-call services; slamming; magazine sales; credit card offers; lotteries; business opportunities/franchises; travel/vacations, etc.

  Business response

  09/21/2022

  Hello,

  I spoke with *** who said he was able to clear things up for you regarding your options for support and that there was one last step you needed to complete in order to get the ball rolling with our *** team. We are continually working to improve our onboarding process to avoid issues like this and clarify where you can receive help when you need it and simplify the *** process. Definitely leverage the support you have in the program, and I look forward to reading about when you land your first client!

• Initial Complaint

  09/09/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am currently training with another company to start my own marketing business. When I saw an ad for MM, it sounded like it would dovetail nicely as another income stream. I went ahead and booked the call with ****** to discuss further details about the program. It sounded good and I figured I would sign up at a later time when I was done with my other training and would actually have the funds. He stated that they had financing available and that this would be a good program for me even if I only had an hour a day to commit. I explained that I would probably not get approved because I had just received a different loan for my other program. He told me it was a soft pull, so I moved forward to see what my options were. After a rushed process, I signed up. The very next day, it came to my attention that I had made a mistake with the financing for my husband's college course he is taking this fall and I had a problem. I immediately emailed ****** and explained and asked him to cancel my course. I never heard back. I did hear from the financing company, who called me to confirm my details. I told them I was trying to cancel the course. They directed me back to MM. I called the help line and left two separate messages stating that I wanted to cancel. I never received a call back.I ended up enlisting a debt resolution company, who advised me to stop the auto payments.When the finance manager at MM contacted me regarding payment, I explained my situation to him and he told me he would help me out. He informed me that he would give me a 6-month trial of the software instead of the standard three months, and would help get my domain set up for me. Even though I had a not very good opinion of the company b/c they ignored my many requests to cancel, I moved forward and started the course this morning. I discovered that my link is still only good for 3 months, and then he emailed me asking for payment.I am done with this company and just want to cancel.

  Business response

  09/12/2022

  Hello ******,

  I apologize for the lack of response initially, I have talked to our sales manager to talk with ****. He should have directed you to ******** which is who you spoke with recently. It sounded like things turned around after your call and you were interested in getting things going. ******** is also there for extra support along the way. The 6 month trial is not typically offered for Leadific, the site you signup with will show their typical 3 month trial. Once you account is set up we would contact the support team at leadific to have them add an extended trial so you would be 6 months free. ******** was checking in about the payment because we were notified it was declined, this had nothing to do with the free trial.

  ******** is also extremely motivated to help you land a client and looks forward to working with you in order to do that. 

  Customer response

  09/12/2022

   
  Complaint: 18004652
  
  I am rejecting this response because:
  

  Please cancel my course and associated financing.

  
  Sincerely,
  
  ***********************

  Business response

  09/19/2022

  Hello ******, 

  ******** was looking forward to working with you to build your agency, so I am sorry to hear that. You loan has been cancelled with the finance company and you will not receive any further charges. 

  Sorry to see you go but we wish you the best. 

• Initial Complaint

  09/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received a call from a rep to sign up for their services, which I wanted to do. It sounded great what they were offering. During the entire call I wanted to sign up. I even applied for an installment loan to pay for their services. However, after the call I reviewed the contract to engage the Modern Millionaires (MM) services and after reading the terms and conditions (which included monthly fees for ads, software, websites, etc. that were not mentioned during the call), I decided it was too high of a risk and chose to not sign the contract. I even let them know I was not going to sign the MM contract. Come to find out later, they still charged my debit card and moved forward with the loan even though I never signed the contract. I have attempted to contact them many times and they are not responding at all. This is very shady when they move forward with signing someone up and taking their money when the MM contract was never signed and will not be signed.

  Business response

  09/12/2022

  Hello *****,

  First, I apologize for the application being processed before you signed the agreement I have brought this up to our sales manager so he can have this dealt with appropriately. We will also review the call to correct any issues with transparency. We want to ensure anyone who signs up with our program is fully aware of what is involved so they can make the best decision for themselves, not to withhold any details involving additional costs for ads, software, etc. I cannot apologize enough for the inconvenience and experience you have had and I have spoke with Special Finance to have your loan cancelled and any payments refunded. 

  Thank you so much for your patience *****, we genuinely wish you the best. 

  Customer response

  09/21/2022

  I just received an email from the BBB that my complaint has been closed. I am not satisfied with the results. Yes, they replied and I would have been fine with their offered solution, but they did not do what they said they were going to do. They cancelled the loan, but they did not refund me as they said they would. I called the loan company and they said they were not asked to refund anything, but to just cancel the loan. Do I need to open up a new complaint for them not following through with what they said they were going to do? Or can this be reopened and updated with my rejection to their offer since they have not completed what they said they were going to do?
  
  
  
  Thank you,
  
  ***********************

  Business response

  09/26/2022

  Hello *****,

  When we requested your cancellation given the situation, I figured the refund was implied but that was my mistake as I didn't explicitly say to refund in my initial email to cancel the loan. Once I learned that you did not receive the refund, I emailed them back on Sept 19th to request the refund and they confirmed the next day.

  If you have not received your refund already you should receive it shortly as it can take **** business days for refunds to show up on your bank statement. I sincerely apologize for the inconvenience *********** 

  Customer response

  09/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A couple of weeks ago, I was accepted into the Modern Millionaires program. Unfortunately, I have to opt-out due to the effects the monthly payments have on my budget, and I want to opt out before my card continues to be charged monthly. I've reached out to my M|M ****** **************** manager, and the person under **** M|M who got me started and support from the upper right of my account with zero responses from any contacts.

  Business response

  09/12/2022

  Hello *****,

  It looks like you have spoke with ******** a few days ago and have worked things out with you and has offered you extra support to help you get going. I would definitely take advantage of the extra support with ********, he knows exactly what he is doing and I am confident if you work with him you will be able to help you get started as he has helped many others before you!

• Initial Complaint

  08/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up with this company and put down a down payment and made my first payment August 1st, 2022. I joined because the ads and the videos explaining the business seemed simple and I was interested in it. But in reality youre paying this large amount just for them to give you lessons on how to build a website and start a business. It says in the ads and on other videos that you will just be charging $299 a month to potential clients. When I joined the orientation that all students must join, they said the minimum amount you can charge is $1000. Not only that, but at this time I learned that they are giving you information and you have to build everything by yourself. On top of that, you are told that you probably will not get any clients without spending more money on ads. I have tried to get a hold of the people that helped me to get signed up and I have either been ignored or it takes a very long time to get a response. I reached out to the person in MM support about getting help with a refund and was told that there is a strict refund and cancellation policy so they are just going to help me get through continuing the process and was sent a link to make an appointment with someone for this. I do see in the contract now that there are no refunds but it does say that I am able to terminate the contract and discontinue the loan as long as I have not started the 90 day Boot Camp. I have not started the Boot Camp in hopes that someone will help me cancel. I am fine not getting the refund on the money Ive already spent but I need help cancelling right now before any more money is taken from me and then say they cant refund it. The people that are supposed to help me in this are not helping or are holding back information to try and keep me on the plan. That is, if they even respond at all. This business does not advertise how they actually work and I dont want any part of it now. A resolution would be just to cancel my plan I have a loan set up for.

  Business response

  08/31/2022

  Hello Payge,

  I apologize for the delay in support reaching out to you and any miscommunication. I have talked with ******** who you spoke with on the phone a couple days ago. Sounds like he has cleared up some of the issues and you have agreed to work with him. 

  I work very closely with ******** and he genuinely loves to help people and he definitely goes above and beyond to help our students be successful. If you trust the process, have faith in yourself, work hard and lean on ******** for any help you need I'm confident you will land a client. Once you land your first client your 2nd and 3rd come easier as your confidence increases. 

• Initial Complaint

  08/22/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was in fear of losing my job due to COVID and was looking for alternatives. I saw a ******** ad that touted minimal work hours and lucrative returns. After contacting the company and informing them I worked full time, had 2 young kids, and ran another side business, they explained that I could "absolutely run this business in 4 hours per week". I was also told I would "start making money in 1 month", and would "absolutely make back the money I invested before interest came due" on the credit cards they suggested I open in order to pay for the cost of the business. The cost of the initial investment was $25,000 and interest due in ***** months. Fast forward a few months. They took more than 3 months to set up my business. After it was finally set up, I was spending ***** hours per week working on it. I was told I would be provided a sales person, and this was only true for a very short period of time, and required a lot of hand holding which was counterproductive. In addition, there are many other costs involved and there was a net loss of income after each month. I contacted the company requesting a refund, as there was gross and intentional misrepresentation on their part. Their response was for me to continue paying them hundreds of dollars every month, and continue spending countless hours on the business for a total of 25 months. If I follow their rules exactly for more than 2 years, they would "consider" giving me *some* of my money back. I am filing this official complaint to give the company another chance to do the right thing. If not, then I would like to warn others to stay away from this business. If you have both unlimited time and resources, then go for it. But do not let them talk you into thinking you will make even a decent living while only working a few hours per week.

  Business response

  08/31/2022

  Hello *****, 

  We have responded with the same to your legal dispute. In the call recording when you were onboarded in the first place, we never said you could run this business with 4 hours a week starting out. It also does not mention this in the contract you signed.

  You were assigned a salesperson and it was your responsibility to manage them in the right manner.

  Also, in the contract you signed you agreed to perform at 20% closing.

  We did not take advantage of you, you responded to our ad, went through our application process, and decided to be a part of MM 11 months ago. Then 6 months ago made your own decision to upgrade your service.

  You do not need to be available 24/7 to answer calls, that is your decision on how to setup your business. Nowhere in our contract do we state you need to take calls 24/7.

  1: *****, you mentioned you were busy multiple times in the beginning and need to postpone launch and it was around the holidays so you and ***** both agreed it would be better to start after the holidays.

  2: **** is not your coach but your enrollment specialist, the coaches are in the ** group and on the live calls for daily support. ***** is your DFY fulfillment Consultant. This was very clear from the first call.

  3: I never recorded the zoom call because it was a consulting call to help you and your business, and after that call you had a clear understanding of what you needed to do and you were grateful for the guidance and insight. I asked if you needed any other assistance and you confirmed you were set.

  4: You landed at least 1 client using our platform and training which proves our system works. We have thousands of client testimonials to back this up as well. The real issue here is that you are not making as much money as you want to be, and you havent stayed consistent with the work and outsourced / hired like we teach in the training to balance this business with the rest of your life. We are still here to support you with your business and show up every day to help you.

  That all being said we do stand behind out service and offer a full refund minus profits made if the tuition amount is not earned in *************************************** section 4 on page 3:

  "No ******** ******* Exception. Due to the nature of the Services, there are no refunds. However, if Client fully complies with all terms of this Agreement, including all Client Obligations, and all applicable laws, if Client does not receive net profits of at least the Fee by twenty-five months after the Effective Date, Client may request and receive a refund after the twenty-fifth month after the Effective Date in writing of the amount of the Fee paid minus the net profits received by Client."

  Customer response

  09/03/2022

   
  Complaint: 17753931
  
  I am rejecting this response because: I was in fact told I could run this business in 4 hours per week. I one thousand percent would not have signed up if I was told otherwise. I hope anyone considering this business understands the kind of sales tactics used. This company will tell you what you want to hear in order to get your money, then will not stand behind their promises. 
  
  Sincerely,
  
  **********;

  Business response

  09/12/2022

  Hello *****,

  I have attached your initial call with us where at 8 minutes in we start to talk about time commitment. At 9 minutes we do say a minimum of 10hrs a week and we recommend 10-15hrs.

  Customer response

  09/15/2022

   
  Complaint: 17753931
  
  I am rejecting this response because:

  #1 I was told by **** on more than one occasion, prior to making any payments, that I could absolutely run this business in 4 hours per week. That was the only reason I signed up. It is very interesting to me that none of those conversations were recorded.

  #2 as I mentioned previously, this business takes more than even the ***** hours per week. I was spending ***** hours per week on this when I had my client.

   

  Sincerely,

  
  *****

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