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Initial Complaint
11/15/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I need a part to repair my 2016 GMC canyon. The truck is less than 8 years old since purchase. I cannot get an answer to when I can get the part or if I can get the part. I have tried the available numbers provided by ** and have contacted the dealership where I purchased the vehicle from as I have reached out to other dealerships across the country trying to locate the part. I cannot get an answer.
Customer response
11/15/2024
1gtg5ce30g1362208 is my trucks vin. After further attempts to locate part on different year models ** has the same issue with this gmc model and its ***** version over its entirety of production from 2015 to 2022
Initial Complaint
10/07/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a certified 2021 Chery Traverse back in March/April of this year from Ganley GMC in Strongsville. I've noticed that the driver's side door has peeling clear coat. I believe I should not be responsible for the cost of repairing the paint job. The vehicle was certified despite the clear issue, as indicated by the yellow tint. It should not have received a certified designation. While they claimed they were unaware of the problem, it was evident from the rear door that there was an issue, even if it wasn't immediately noticeable. The repair will cost me nearly $800, and I am requesting reimbursement from GM for this expense. The vehicle, being certified, should have passed inspection without these paint defects being detected beforehand.
Customer response
10/07/2024
2021 CHEVROLET TRAVERSE VIN *****************
Customer response
10/07/2024
I hope this message finds you well. I’m reaching out regarding a concern with my vehicle, which sat for 90 days before I purchased it. After experiencing the peeling paint issue, I contacted the dealer for assistance. Unfortunately, they were unable to offer a satisfactory resolution, though they did provide employee pricing for repairs. This would still require me to pay out of pocket, which is not feasible for me.

I’d like to avoid being redirected back to the dealer, as I have already explored that option.

Thank you for your attention to this matter.

I wanted to provide this update to avoid being redirected by GM.
Business response
10/14/2024
Please see attached.
Customer response
10/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

********* *****
Initial Complaint
09/27/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have a 2022 ****** 1500 pickup that incurred damage from a faulty tailgate switch that spontaneously opens on its own. General Motors admits this is a problem and they did fix the problem of the switch through a recall that I was never made aware however he they will not repair the dent in my tailgate that occurred when the faulty switch opened the gate and the gate hit my trailer resulting in the dent on the tailgate
Customer response
09/27/2024
*****************
Initial Complaint
05/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My 2021 GMC ****** 1500 with the LM2 diesel engine has been at the Green Buick GMC dealership in *********, ** since 4/15/2024 for a coolant control valve with a potential delivery date of the part between 6/11 and 6/18. Making the best case scenario of my truck being repaired ~9wks. This is unacceptable. I purchased this truck to tow and haul and have been given a small rental car in the interim; making it a major inconvenience. I cannot accept that it takes this long to support the vehicles they sell to customers (under warranty) ....to customers that are still making payments on a vehicle while it sits in the shop. This experience has been stressful, inconvenient and left me as a detractor of the brand. I desire this part to be expedited to repair my truck. I have been in contact with the dealership and they say their hands are tied and are struggling with GM for the part.
Customer response
05/22/2024
VIN: *****************
Business response
05/28/2024
May 28, 2024

Better Business Bureau
of Detroit & ****************
Attention: Director of Mediation & Arbitration

Customer: *************************
Reference Number: 21737456
General Motors Case Number: 9-12790490971
Mediation Liaison: Afton

Dear Director of Mediation & Arbitration,

Thank you for your recent correspondence regarding ************************* and concerns with their 2021 GMC Sierra ******* apologize for any inconvenience they may have experienced.

We have reviewed their case and find there is a delay on the needed part for repair. We will work to expedite the part and will continue to work closely with ************************* and Green Buick GMC until the repair is complete.

Thank you for bringing this matter to our attention. Please advise if anything else is needed.

Sincerely,

Afton
Mediation Liaison
General Motors
*********************************
Initial Complaint
05/20/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My 2021 GMC SIERRA ******* 3.0 LM2 Diesel Pick up Truck (vin# *****************) was purchased brand new on Jan 2022. Now with approx ****** miles, 3 years later, the check engine light kept coming on giving a code of P1098 and P2C7A. On 5/2/2024 the vehicle was taking into ******** BUICK/GMC (****************************************************************) for a diagnosis. Service rep ******************** contacted me and stated they found the problem, however, the vehicle is not driveable, they don't have a part for it, and they cannot locate a part anywhere, at any dealership in the whole entire ************* for my truck. I filed a complaint with GM CUSTOMER CARE only to get very little or no help at all with this issue. 5/16/2024 (almost two weeks later)I was contacted by the service rep again who stated that he located some parts for new for my vehicle however they are being shipped from ****** and now the *** on my truck being fixed will now be the very end of July or early August. After doing some research apparently I am not the only one with this problem and that there are in fact thousands of GM customers who's 3.0 Diesel pick up *********************** with the LM2 engines are just sitting on dealer lots waiting for the very same coolant valve parts to come in. This is totally unacceptable for GM to manufacture a vehicle and not have adequate parts available in order to fix it in case one should actually break in such a short time period with very little miles on it. So far I am still paying my monthly car note, had to ****** the neighbors pick up truck for some of my pick up truck needs, and cancel 2 rv camping trips. GM needs to take care their customers a whole better than what they have been doing.
Business response
05/28/2024
May 28, 2024

Better Business Bureau of Detroit & ****************
Attention: Director of Mediation & Arbitration

Customer: *********************************
Reference Number: 21727048
General Motors Case Number: 9-12772426609
Mediation Liaison: Afton

Dear Director of Mediation & Arbitration:

Thank you for your recent correspondence regarding ********************************* and concerns with their 2021 GMC Sierra ***********

They have pursued this matter through the Attorney General. We will close our file based on this research. We believe every consideration was given and available information was carefully evaluated before this decision was reached.

We appreciate you bringing this matter to our attention.Please advise if anything else is needed.

Sincerely,

Afton
General Motors
Mediation Liaison
*********************************

Customer response
06/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
Initial Complaint
05/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a truck (2021 gmc Sierra ********* 1500) in June 2023 and in April 2024 to the beginning of March 2024 the transmission was acting up to the point it was not able to be driven. I took the truck back to the dealership I purchased it from (******************************************************************) to which they informed me my truck was under bumper to bumper warranty however they could not work on it because I had to take it to a GMC Dealer (I later found out this is false as any ***** dealership can work on a GM vehicle which was what I originally thought). I ended up taking it to ***** GMC in *********** Md in March 6th 2024 and they informed me the next day it needed a valve body replacement. I have been waiting ever since to get my truck repaired. I spoken with the management at the dealership and a representative at GMC corporate office and filed a case number. I still have no answer to when the truck will be fixed. Im about to make my third payment for the truck that I dont have that is still under warranty. I feel this is very wrong that a car manufacturer sells vehicles they cant even repair in a timely manner. If I Would have known that buying a new truck would lead to a prolonged wait for repairs I would have made a different decision. I need a truck as I am general contractor. I purchased a new truck for reliability and warranty in the event it breaks. Little did I know it would be over 60 days with still no ETA on the repairs being completed. *Note I can provide documentation of purchase, payments warranty, ECT if needed! Along with any other information.
Customer response
05/20/2024
My vin number for the 2021 GMC sierra ********* is:
*****************

Business response
05/28/2024
May 28, 2024

Better Business Bureau
of Detroit & ****************
Attention: Director of Mediation & Arbitration

Customer: *************************
Reference Number: 21725872
General Motors Case Number: 9-12793446257
Mediation Liaison: Afton

Dear Director of Mediation & Arbitration,

Thank you for your recent correspondence regarding ************************* and concerns with their 2021 GMC ****** 1500. We apologize for any inconvenience they may have experienced.

We have reviewed their case and find there is a delay on the needed part for repair. We will work to expedite the part and will continue to work closely with ************************* and ***** Clarksville Chevrolet Buick GMC until the repair is complete.

Thank you for bringing this matter to our attention. Please advise if anything else is needed.

Sincerely,

Afton
Mediation Liaison
General Motors
*********************************

Customer response
06/10/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I understand what they are saying but I can not accept this as the sole resolution of this complaint at this time. Since I have filed the complaint I have been contacted by GM in regards to the complaint and then contacted again on Fri May 31st informing me that the part my vehicle requires is shipping. Its now been over a week and I still have not been contacted again by GM nor the dealership my vehicle is at to follow up with me and provide another update to inform if there has been any further movement in my vehicle warranty repair. If I was provided a satisfactory update I would be happy to close the complaint. Thanks have tried to contact GM (which is next to impossible to reach anyone that can tell me anything useful or even an update on my situation at all) and the dealership who has not even acknowledged that the part that s on the way at all. I called and left a message with a service manager and still no call back. I work in customer service and this absolutely unacceptable.
furthermore, a part delay which is now over 90 days total is not an acceptable answer at all. I put up thousands of dollars for this vehicle with a warranty and Im coming up on my 4th monthly payment for a vehicle I dont have. Every dealership I see has new 2024 inventory with the same exact parts that my vehicle requires so they are making parts just only making them for new vehicles to be sold not repair the ones for the customers that already committed to buying their vehicles. This should honestly be legally unacceptable and they should be penalized for this. Perhaps they should not sell anymore new vehicles at all if they can even fix the ones they have already sold.
this has no doubt been the most stressful experience in my entire 40 years of my life. Why ******** still paying monthly payments in a truck I dont have and they cant stand behind their product or their warranty. Its unbelievable to say the least. Ive tried to be patient but Im running out of patience. Its been over 90 days. Lets get this going please!!!

Best & sincere Regards,

*************************
Initial Complaint
05/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On October 28th 2017 we purchased a ***** Traverse from Wheelers dealership in ********** *********. One year ago we received a notice that there was a recall on the vehicle. The recall involves a known issue that has caused metal to shoot out of the airbag and kill drivers and passengers. General motors states that they continue to not have a repair available for our vehicle a year later. The vehicle has been out of service for over 365 days which is outside of the acceptable timeframe for a repair to be provided or an alternative solution provided for such a safety concern. We are now left with a purchased vehicle that is not safe to use and no resolution.
Customer response
05/15/2024
VIN is *****************
Business response
05/23/2024
May 23, 2024

Better Business Bureau of Detroit & ****************
Attention: Director of Mediation & Arbitration

Customer: *****************************
Reference Number: 21713472
General Motors Case Number: 9-12746707205
Mediation Liaison: Afton

Dear Director of Mediation & Arbitration:

Thank you for your recent correspondence regarding ***************************** and concerns with their 2017 Chevrolet Traverse.

They have pursued this matter through the Better Business Bureau Auto Line. We believe every consideration was given and available information was carefully evaluated before this decision was reached.

We appreciate you bringing this matter to our attention.Please advise if anything else is needed.

Sincerely,

Afton
General Motors
Mediation Liaison
*********************************

Customer response
05/23/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

No solution was provided in your response, so we continue to not have a resolution and continue to be without the ability to safely use the vehicle we purchased due to no fault of our own.

Regards,

*****************************
Initial Complaint
05/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Oct 2022 I purchased a new Chevrolet Silverado truck. Since the purchase I have had issue after issue with the radio. Everytime I take to dealership, they perform an update and it results in another issue with radio not working. For the price of the vehicles GM should stand by their products. They tell the dealership to not switch out radio and they are aware of the issues. This has been ongoing since 2022. Everytime I go to the dealership it puts 100 miles on my truck. There has to be some solution to this problem.
Customer response
05/13/2024
Vin number *****************
Business response
05/24/2024
May 24, 2024

Better Business Bureau
of Detroit & ****************
Attention: Director of Mediation & Arbitration

Customer: ***************
Reference Number: ********
******************** Case Number: 9-12737594142
Mediation Liaison: Afton

Dear Director of Mediation & Arbitration,

Thank you for your recent correspondence regarding *************** and concerns with their 2022 Chevrolet Silverado.We apologize for any inconvenience they may have experienced.

We have reviewed their case. We find that General Motors is aware of the radio concern *************** is experiencing and is currently working on a solution. We will close our case based on this research.

Thank you for bringing this matter to our attention. Please advise if anything else is needed.

Sincerely,

********
On behalf of Afton
Mediation Liaison
General Motors
*********************************
Customer response
06/12/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:] I understand that they are aware of the issue, but it has been over a year and a half and they have not been able to fix the problem. Its ridiculous to pay that kind of money for a product that they cant seem to fix.

Regards,

***************
Initial Complaint
05/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased a 2022 Yukon Denali XL for about $105,000 from ****** GMC ************, **. - car arrived missing a gas lock and a parking chip - microchip not installed till 1 year later - end 2023 computer issues and stalled - Recalled computer & claimed could not find engine issue - 3/7/24 car stopped middle of road. Car returned 4/6/24 @ 3pm to complete repair. Full engine replacement, fuel injectors, battery - 4/6/24 messaged dealer with issues -4/7/24 intermittent stalling and odd noises -4/8/24 car broke down again 10:30am. Replaced electrical box and starter - 4/16/24 car returned still noise when running and RPMs revving slightly when stopped. Multiple calls to GM. Requesting to purchase a different GM product and return the lemon car. Not requesting full paid.
Customer response
05/07/2024
VIN: *****************
Business response
05/23/2024
May 23, 2024

Better Business Bureau of Detroit & ****************
Attention: Director of Mediation & Arbitration

Customer: *************
Reference Number: 21585461
General Motors Case Number: 9-12709903126
Mediation Liaison: Afton

Dear Director of Mediation & Arbitration:

Thank you for your recent correspondence regarding ************* and concerns with their 2022 GMC Yukon XL.

We reviewed their case and offered to inspect the vehicle with the assistance of a ***** Service Engineer. The customer has declined due to no longer owning the vehicle. This offer was made to reaffirm General Motors commitment to customer loyalty and satisfaction.

We appreciate you bringing this matter to our attention.Please advise if anything else is needed.

Sincerely,

Afton
General Motors
Mediation Liaison
*********************************

Customer response
06/12/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

No resolution provided. As per previous communication VIN *****************
Regards,

Shelaan *****
Initial Complaint
04/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of transaction is October 1st, 2023.I paid ************************* Buick GMC $80,000 for a 2024 GMC Sierra ********** committed to provide me with a brand new truck with everything working as intended.Nature of the dispute is that the engine number two cylinder failed, causing catastrophic damage and needs a replacement engine. They told me they would be using refurbished parts, which I feel is unacceptable for a brand new truck, with less that ***** miles on it. I did not pay that amount of money for a truck with less than NEW parts on the vehicle. I am requesting a replacement of the truck. OR, my money back. Including the sales tax that I paid for it. I have opened a case with GMC by calling them directly. The dealership was less than helpful, as they are just doing repairs. I do not want a MAJORLY repaired vehicle at ***** miles. This is not what I paid 80k for. I paid for a NEW vehicle. Not one with refurbished parts. The case number with GMC is 9-12371159907.
Customer response
04/11/2024
The VIN number is as follows:

*****************
Business response
04/24/2024
April 24, 2024

Better Business Bureau
of Detroit & ****************
Attention: Director of Mediation & Arbitration

Customer: ***********************
Reference Number: 21505328
General Motors Case Number: 9-12518846138
Mediation Liaison: Afton

Dear Director of Mediation & Arbitration,

Thank you for your recent correspondence regarding *********************** and concerns with their 2024 GMC Sierra ******* apologize for any inconvenience they may have experienced.

We reviewed their case and offered ******* My GM Reward points and a Powertrain Component Coverage Letter for 60 months and ******* miles, whichever comes first. They have accepted. This offer was made to reaffirm General Motors commitment to customer loyalty and satisfaction.

Thank you for bringing this matter to our attention. Please advise if anything else is needed.

Sincerely,

Afton
Mediation Liaison
General Motors
*********************************

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