Complaints

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Warranty Issue, my transmission stopped working on Feb. 10th, 2022. GM towing service towed my vehicle to the nearest GM dealership. General Motors did not offer me a loaner car and I was broke down in *****, **. My 2017 GMC ****** **** has ***** miles and it's still under powertrain warranty.GM told me they would replace the transmission under warranty, but the transmission is on national backorder, and they don't when my truck will be fixed. I asked them again for a loaner vehicle, but they said no. I asked them to proceed to buy back the truck, since they can't fix it. I need your help to get a resolution to this matter with General Motors.

• Initial Complaint

  02/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased my 2019 ***** Silverado in the spring of 2019. Over the past year it has broken down and left me stranded twice in the middle of winter twice because of a blown oil cooler line. The second time the oil cooler line blew it caused the engine to be replaced. After a few months, with allegedly a brand new engine, the truck started making horrible thumping noises in the engine. After being in the shop for more than 3 weeks it was determined that I need every lifter replaced on the brand new motor. 3 weeks after the lifters were replaced the truck dashboard service lights kept popping up. Service ESC, service parking brake, service 4 wheel drive, and service traction lights all appeared and the truck failed to engage in drive. The truck still sits at the dealership (***** Chevrolet) where it has been since the beginning of February. I contacted GM about a buy back and they have been dancing around it for almost a month. I no longer feel safe in this truck. I have two kids to haul around and its broken down on me 3 times all under manufacturer warranty. This truck is a lemon and I would like them to buy it back because it isnt reliable or safe The *** number is 1gcuyded1kz152977 if you would like to confirm these repairs. It currently sits at ***** Chevrolet in bay city

  Business response

  03/10/2022

  March 10, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: ***********************
  Reference Number: 16807316
  Service Request: 9-7369810118
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding *********************** and concerns with their 2019 Chevrolet Silverado 1500. 
  
  We are currently reviewing ************************* concerns. Once we have a resolution we will send the update.
  
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  
  
  
  
  
  
  BRCADR_AD0016
  
  

  Customer response

  03/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************

• Initial Complaint

  02/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  in November of 2020, I purchased a brand new Chevrolet Bolt EV Premier from a local Chevrolet dealer in ***********, **. In 2021, all of the owners were notified to much delay that there was a recall opened for the battery pack which potentially could cause a fire and destroy the vehicle. With the amount of money that was paid for the car, and the financing that went into getting this vehicle, there's no clear published process from General Motors on how to go about processing a buyback claim. My local dealership doesn't seem to have much information either on this regard.My hopes were to have this vehicle for at least 8 to 10 years with how much the cost was. As my first brand-new vehicle (purchased with 3 miles on the odometer), I had very high hopes for it. That all changed with the fires and the subsequent recall. Furthermore, it appears that local dealerships are either not trained enough or capable of handling this massive-scale recall for whatever reason, and are only scheduling one to two vehicles per week to replace battery packs. I've been calling my service manager and they have agree to put my VIN on a waiting list, but as time goes on, this issue becomes more of a concern for various reasons, one being the kind of recourse that I could take as the mileage of this vehicle increases over time, etc. I cannot continue to wait until my odds expire and either my my vehicle loses more value without the chance for repairs, or further inconveniences are met by the general public for fear of my car destroying their property. Please let me know if there's a process to follow, as I cannot afford to continue driving a car that can no longer mandate reliability and safety, as well as one that *** potentially have further issues with it that have not been discovered. The first fire was in 2019 on a 2018 vehicle. So it took a year or so to happen... I'm at that point with my Bolt EV now.

  Business response

  03/07/2022

  March 7, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *** *********
  Reference Number: 16783948
  Service Request: 9-7335356786
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding *** ********* and concerns with their 2020 Chevrolet Bolt EV. 
  
  We have completed our review of *** *********s situation.  General Motors has offered a straight repurchase and they have accepted. The amount of repurchase is to be determined by the repurchase department. Accordingly, GM will close its file on this matter. 
  
  We apologize for any inconvenience *** ********* may have experienced and appreciate you bringing this matter to our attention.
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  
  
  
  
  
  
  
  
  BRCADR_ADR0018
  
  

  Customer response

  03/11/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  This is not accurate. I did not accept a straight purchase, and in fact Im still waiting on the email that I was supposed to get to discuss this matter with a buyback specialist. So, either I am missing something here, or someone made a mistake. Either way, Ill be reaching out to GM tomorrow morning to find out more.

   
  
  Regards,
  
  *** Elerowski

• Initial Complaint

  02/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had a mechanical break down with my gmc and took it into the local shop to have it fixed. The shop said that this was a recall issue and I should get reimbursed . They gave me the paperwork and my receipt. I sent that into gmc. They got ahold of me telling the statue of limitations had run out. They will not reimburse me. I feel that this is wrong. I have never heard of this. IF its a recall , then why cant the cover it. A recall is a recall.Here is my claim gmc 9-7308276385.

  Business response

  03/10/2022

  March 10, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: ******* & *********************
  Reference Number: 16765531
  Service Request: 9-7311508709
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration:
  
  Thank you for your recent correspondence regarding ******* & ********************* and concerns with their 2014GMC Sierra. 
  
  Please note ******* & ********************* refers to a recall in their correspondence.  This special bulletin does not include the customers VIN. Therefore, GM is not obligated to offer any financial assistance at this time and will take no further action in this matter. 
  
  
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  
  
  
  
  
  BRCADR_AD0017
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩