Business Profile
Credit Repair Services
Credit Glory, LLCThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
01/08/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
On December 5th I used their company to dispute my a collection on my credit report. I was charged ****** As of January 8th I have not received any confirmation about my collection account being removed and they wont give me any information about my current dispute because they want to charge me $99 to continue their service.Business response
01/09/2025
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
01/08/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
On December 27th, 2024, I called a phone number which I believed to be ****************. I had called this number to settle a collection. A representative from a different agency, which I now understand to be "Credit Glory" and NOT ****************, answered the phone and took payment from me which I had believed to be a payment for the account in collections.I was misled.This payment was NOT going to go to the collections account at **************** as I was led to believe, but was simply a fee to "remove the collection from my credit report". This in no way guarantees either the removal of this from my report, nor does it pay off the collection, which was my initial goal. I was misled and swindled into a service that anybody can do themselves by simply disputing things with credit bureaus themselves. ***'s send disputes to the ***'s as if they are coming from the consumer and not from the *** as the *** will flag this dispute and code it as frivolous as is allowed under ****. I requested a refund IN FULL, so that I can contact the actual account holder and pay this collection, without wasting any more time or money on some frivolous and fraudulent "Credit *************** that guarantees nothing, and simply takes your money as a fee to play the lottery with your credit history and hope for the best that something sticks. I have been unable to secure this, and am being brought in circles. I am always awaiting another phone call from someone who can "discuss finances" with me, although I doubt that will ever ********* of now, I have directed them to cease operation involving anything regarding my account, and return the money in full that I spent on this useless, conniving, misleading service. I have yet to hear a response, or see either my $799.00 payment or $199.00 payment returned.Business response
01/09/2025
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.
This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature.
Thank youInitial Complaint
12/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called to cancel my $99 membership on 12/12 so I was not charged on 12/27 as this company took $1500 from me claiming they were paying off a collection of mine, however, the collection was never paid off and instead they used that money to dispute items on my credit report which was not discussed with me. I had to pay another $1500 to actually remove the collection and this company did nothing to help me with my credit repair as they claimed which is why I called to cancel my membership. I was charged $99 today on 12/27 when I was assured when I called on 12/12 that my account was cancelled. The company will not give refund as they said there is no record of me calling, however, I called and spoke to an associate on that day who told me she canceled my membership for December. I want the refund for the amount I was charged that was supposed to be cancelled.Business response
12/28/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
12/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Nov 21, 2024 I called Accelerated Recivables to dispute or negotiate a collection on my credit report. I was i tercepted by Credit Glory. ******** ****** is what he said his name was. He explained that I would pay *************************************** full *** would be removed from my credit. I agreed for him to charge my accpunt $1 to obtain the credit report. I did not like He said I would not be billed again by the credit monitoring company.but I was billed ***** on dec 2. I want to be refunded and this to be known to others so they do not all for the same scam.Business response
12/28/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
12/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Was told they would improve credit immediately. Every time i called they gave me a different date to see update. Then they charged me again which was never told would happen. The credit reporting agencies never received their supposed letters they sent. They refused to show me the supposed letters. They did nothing and scammed $298. They said i had to purchase another credit report through standard scores to see what they were doing. Credit Glory ripped me offBusiness response
12/20/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
12/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They said they would help get my credit score higher, have failed to do it. I canceled my subscription in November and they took a payment out for December. I want a full refund.Business response
12/12/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
12/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received phone calls from the company saying theyre trying to collect a debt from me. I called them back and they said oh we dont collect debts we try to fix issues. So they said theres something showing on my credit report that can be disputed. She advised me its only one and it shouldnt take long at all since its not multiple disputes on my credit report. I was changed 199 plus they made me get a credit score account that an additional 25 a month. Its been almost 2 months and Ive repeatedly emailed asking for them to either explain whats going on or cancel the payment because they keep charging me with no help. They call me but theyre not providing any information but to call them back but Im in another time zone and work and they dont take calls on the weekends. I want them to fix the issue or pay me back since they blatantly lied to me. And refuse to assist me how Im asking to be assisted which is via email since I cant make phone calls in those time frame.Business response
12/10/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
12/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Yeah, the problem. I have is ideal with other racism with this company. I spoke to already 9 April M and she did absolutely. Nothing for me at the end of the day, I ended up trying to call their company to find out why they closed my account. Their company also made false promises, saying that they could fix chapter 7 bankruptcies and collections. That was also a lie. How do you tell people after the fact? It is very, very concerning the stuff that I had to deal with with customer service making multiple payments and I still not have. Received the money that I sent to their company. It is very, very upsetting.Business response
12/10/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank youInitial Complaint
12/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called **************** that is listed on their website page of ************. This is NOT their phone number. It goes to a credit glory which is a credit repair company. I never authorized a payment to credit glory. I called to pay the **** account. When they answer the phone they just state their name and nothing else. They start talking about your debt collection and how its not reported correctly with all 3 credit reporting agencies. They never once mention that they are a credit repair company and they talk so fast and have you click through authorizations you dont even know your clicking on. This is fraudulent representation of **** funding. Im trying to buy a house and to find out that this is not the collection company is FRAUD! They also mention a $24.99 fee a month? Then Im told I owe nothing more after paying them whatever I paid them. Nowhere when speaking to them do they mention credit glory. I would have NEVER paid for this service EVER. I ONLY wanted to pay what was due on my credit report. This is a complete SCAM! Im livid!!! The photo is the company phone # and website for **** funding NOT credit glory!Business response
12/06/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you!Customer response
12/07/2024
Complaint: 22642984
I am rejecting this response because:I have documentation from a phone call and email service was cancelled however this payment has been taken out of my checking account
Sincerely,
******** *********Business response
12/12/2024
We are grateful for this opportunity to address consumer's concerns. In order for us to proceed further, we would need an electronic signature. As such we request consumer attach a copy of their contract with our business so we may appropriately respond to their concern.
Our consumers always receive their contracts via email, which includes an electronic signature. This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you for understandingInitial Complaint
12/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid credit Glory almost $1,300 they've take out 99 dollars for the last 2 months they haven't done anything with my credit report I think they are a false company who talked me into paying a dollar on a card to help me fix my credit then suckered me out of 1200 and 800 and whatever all they took from me I would like reimbursement from this company but I think that I would have to go to smalls claims court but I don't believe this is a fully secured business and I don't believe they do their job and highly upset and light my money reimburse so bad but this is the ****** you learn but I don't believe that their company is legit I think they are false and just take people for their moneyBusiness response
12/03/2024
Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed
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Contact Information
Business hours
Today,9:00 AM - 9:00 PM
| MMonday | 9:00 AM - 9:00 PM |
|---|---|
| TTuesday | 9:00 AM - 9:00 PM |
| WWednesday | 9:00 AM - 9:00 PM |
| ThThursday | 9:00 AM - 9:00 PM |
| FFriday | 9:00 AM - 9:00 PM |
| SaSaturday | 9:00 AM - 9:00 PM |
| SuSunday | 9:00 AM - 9:00 PM |
Customer Complaints Summary
230 total complaints in the last 3 years.
130 complaints closed in the last 12 months.
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