Name: Credit Glory, LLC
Address: 1887 Whitney Mesa Dr PMB 2089, Henderson, NV, 89014-2069, USA
Telephone: (844) 656-0790
Rating: 4.21

Business Profile

Credit Repair Services

Credit Glory, LLC

This business is NOT BBB Accredited.

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Initial Complaint
12/03/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
12/02/24 I needed contact info for Midland Credit Management. While i was doing many I searched Midland Credit hit send to dial Midland Credit Management and thought I was talking with Midland Credit management the number took me to these Bozos I didn't realize I was not speaking with Midland credit Management this company is very misleading. Anyone that works here you should punch yourself in the face.
Business response
12/03/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you
Initial Complaint
12/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was scamed, Credit Glory informed me that my credit would improve and they would get rid of the inaccurate account hint ******** Palms Housing $8,000 bill inaccurate. They took $199 plus tax $99 $25 $1 $1 $19 $25 They ask to run your credit card for $1 then continue to withdraw money.
Business response
12/03/2024
Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed
Initial Complaint
11/21/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was trying to pay a bill and the business I called missent me to a scam
Business response
11/21/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you
Initial Complaint
11/21/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On October 18, 2024, I called what I believed to be Allied Credit. However, I was not made aware that Credit Glory and Allied Credit were not associated with each other. I was on the phone with them from 8:58 AM to 9:29 AM that day to pay a charge I saw on my credit score. The person on the phone told me that my debit card did not go through and he processed the charge on my credit card. During that call, he charged me $378 telling me that the money would be used toward the initial charge and the remaining $200 was towards fixing the effect on my credit score. The charge was started on October 18, 2024, and was processed on October 21, 2024. November 18, 2024, the same company charged me $99. When I called the same day, they told me the money could not be refunded because "the paperwork was sent to a different agency to continue the original dispute."As of November 21, 2024, none of my issues have been resolved. I still have the ding on my credit and the initial charge in Allied Collections.
Business response
11/21/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you
Customer response
11/25/2024
Consumer contract
Customer response
12/03/2024

Complaint: 22587570

I am rejecting this response because:

Consumer
Most Recent Message
Date Sent: 11/25/2024 3:50:23 AM
Consumer contract
***Please see attached document /copy of contract***

Sincerely,

*** *****
Business response
12/04/2024
We are pleased to address this case and, after conducting a thorough investigation, have concluded the following: The client sought assistance in disputing information related to a debt collection account, specifically regarding ALLIED COLLECTION SERV (Original Creditor: MORNINGSIDE TOW). The consumer engaged our services to draft and send dispute letters addressing potentially inaccurate information about the debt.
As outlined during the signup process, on our website, in the contract, and during calls, we clearly communicate that we cannot guarantee specific outcomes, as we do not control the results of the disputes submitted. The consumer initially contacted us to cancel their subscription but did not indicate any confusion about mistaking us for a different company at that time.
Their account has since been cancelled, and no further charges will be incurred. Consumer was explained multiple times that we are not affiliated with any ****************** and consumer understood that they are signing up for Credit repair services to receive assistance in disputing information.

Client's account was closed, and they were not charged again after they cancelled the services with us.
Initial Complaint
11/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called the company to dispute a debit on my credit report and they stated they were the creditor. They took my money by coercion and didn't give me any actual facts. They are not the original creditor. They coaxed me into believing they were. I want my money back and this company shut down.
Business response
11/15/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you
Initial Complaint
11/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They falsely talk me in to using the company to stop garnishment on my pay check. The falsely confirm that were affiliated with the credit department for **** funding. I pay them $378.00 and the took place on 11/13/2024 at 7:00am. I called the garnishment place to tell the I made a payment and the stated that the did not know about this and I would have to call the lawyer. Call right back at 12:00pm in the afternoon and spoke with the supervisor Flerp C. He stated the could not return my money. I want to report for the lies and the unprofessional that I had . Also I want my money back is I can pay the correct person.
Business response
11/15/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you
Initial Complaint
11/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Credit Glory is NOT an authorized 3rd party! ********** sent me a letter stating this and absolutely nothing was processed on my behalf!So what was Credit Glory doing in the 3 months of me paying for their services??? Only 1 letter was sent?Also, what the contract says and what they actually tell you to get you hooked are two totally different scenarios. THERE IS NO 90 DAY GUARANTEE!!!!LIES!!!!There are absolutely no managers to speak to and the customer service is Horrible!
Business response
11/13/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you
Initial Complaint
11/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called a number listed on my credit report. I was told that if i paid $250, i could have my 2 collections accounts removed completely. (Thinking i was talking to the collections account people). NO - This is a credit repair place that gives you so much false information its ridiculous. I did not state to anyone that i wanted to opt in to credit repair. I stated that YES i authorize a charge to REMOVE the collections from my account and they stated it would take ***** days. I got another charge of $99 on my account 8 days later. I had to call my bank and dispute both charges.
Business response
11/07/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you
Initial Complaint
11/04/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In March I got a phone call from this company telling me if I paid a $378 1 time payment with an additional 2 or 3 payments of $99 the credit collection on my credit would be taken off of my credit they took 7 payments of $99 out of my account and the ********************** collection is still on my credit I need the phone calls because I never agreed to a monthly subscription and I believe I should be getting refunded the full amount of $1071 because nothing was done this company said that would be done we called multiple times to cancel with this company and they kept charging us $99 a month and when they finally canceled they said they can only refund us $99 not the rest and it has been 2 almost 3 weeks and we still dont have any of the money back we have every bank statement showing when the money came out you have all the calls showing I tried to cancel I need all of my money back because nothing was done that was said and I agreed to none of this. I have bank statements and proof of all the charges but I dont feel comfortable uploading them here but I can give them to whoever needs them to refund me all of my money.
Business response
11/04/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you
Customer response
11/05/2024
I never got any contract ever sent to me from credit glory because I never agreed to a monthly subscription from them and they will see that when they look at all of our phone calls
Customer response
11/05/2024

Complaint: 22510148

I am rejecting this response because: I never got any contract ever email sent to me with an agreement or a contract because there never was one in the first place and I called 3 times to cancel and they kept taking a monthly payment of $99 out of my account I had to cancel the card and change my bank account information because of it they didnt cancel the payments until the 3rd time I asked them too.

Sincerely,

****** *******
Business response
11/07/2024
We understand consumer's concerns. However, we request consumer attach a copy of their contract with our business so we may appropriately respond.
Please keep in mind that our consumers always receive their contracts via email, which includes an electronic signature. Without a contract, person is not a consumer, and cannot be billed.
Please note, we require a contract, in PDF, that includes an electronic signature for verification purposes.
This process helps us to identify and address any issues efficiently and is a vital part of our security measures.
Thank you
Customer response
11/20/2024

Complaint: 22510148

I am rejecting this response because: I can not find an email with a contract on it at all no matter what I look up the first email I got from you guys was a tenant letter saying that the credit collection would be taken off

Sincerely,

****** *******
Business response
11/25/2024
Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled on 10/22/2024 and they will no longer be billed. On Nov 06, 2024, 15:59 client reached out to us and stated that they were promptly settled. We consider the case closed.
Initial Complaint
11/04/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was on bankruptsy up until May of this year. Things started popping up on my credit from things that should have been closed or charged. I saw a balance of 952 from an old ******* account. So i contacted what i thought was ***************** to try an resolve the account. It was ********************** saying they were representing ***************** and if i paid 299 plus 79 dollars i could get this taken care of. They lied i dont know who people but they are scamming people. I requested a refund they said no.
Business response
11/04/2024
We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.
This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature.
Thank you
Customer response
11/04/2024
I also spoke with ********** and they have never heard of glory credit
Customer response
11/05/2024

Complaint: 22509909

I am rejecting this response because:
Date Sent: 11/4/2024 6:24:56 PM
I also spoke with Transunion and they have never heard of glory credit

***See attached document for copy of contract /electronic signature***

Sincerely,

****** ***
Business response
11/05/2024
Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed. Please note that our company is not named "Glory Credit", which is what might've made the confusion with the person at **********. We hope this helps!
Customer response
11/06/2024

Complaint: 22509909

I am rejecting this response because:

Sincerely,

****** ***

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BBB Rating & Accreditation

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Years in Business: 8

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Contact Information

1887 Whitney Mesa Dr PMB 2089

Henderson, NV 89014-2069

Get Directions

Visit Website

(844) 656-0790

Business hours

9:00 AM - 9:00 PM

Customer Complaints Summary

230 total complaints in the last 3 years.

130 complaints closed in the last 12 months.

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