Complaints

• Initial Complaint

  06/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Tuesday, June 4th, 2024; I had reached out to this institution under the impression that they were " the National Credit Systems", a debt collecting agency. I had a significant amount of money in collections that I had intended to pay off in full. I conducted a ****** search to find a point of contact for the "National Credit Systems". My intention was to discuss methods of repayment with a representative from the "National Credit Systems" institution. Upon conducting my search, I found a phone number claiming to be that of the "National Credit Systems"; however, unbenounced to me, this number was in fact for "Credit Glory", a debt relief company. Upon calling the number, under the impression it was the "National Credit Systems", a gentleman answered the phone and made it clear to me that we were on a recorded line. I told him my goal of wanting to pay off the amount in collections that was being held for me. He immediately discouraged me from paying my overdue debt, erroneously stating that doing so would undoubtedly worsen my credit score. Upon further discussion with this gentleman, it was told to me that the amount in collections was 100% refutable. They, "Credit Glory", misleadingly stated that the amount would be totally removed with a 100% guarantee. They further stated that in order to provide this service, they woild nee a $378 installation fee as well as a monthly recurring fee $99.99 while the dispute remained open. I believed their presentation, and reluctantly gave them my payment information. Upon further investigation, I read multiple reviews from other individuals who had similar experiences. One mishandling that was consistently reported was that they, "Credit Glory", witheld information stating that they are NOT a debt collecting agency.

  Business response

  06/10/2024

  We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature. This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature. Thank you

• Initial Complaint

  06/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My complaint is the same as everyone else's complaint as I'm finding out. A scam is considered when you pay someone money but do not receive a product or service. I had no issue paying them, however you do not receive a service or a product. They don't not actually dispute items on your credit report or attempt to have them removed. There are other companies that can, however this is not one of them. As you can see with the multitude of customers who have had the exact same complaint. Also, I was calling a creditor not a credit repair company, which means they're creating websites claiming to be major creditor companies, so that you call them instead. If they actually did what they claimed to do, I'd happily pay for their services, but disputing cases that they claim is a guaranteed win because the creditors have inaccurate information, which allows them to have it removed guaranteed.

  Business response

  06/05/2024

  We request consumer attach a copy of their contract with our business so we may appropriately respond.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called a phone number to dispute something on my credit , however I got credit glory business .. I was told to pay $1 to get this resolved , he sent me electronically to sign for the $1 to be taken out of my account .. Kept asking me about their service and I told him I'm not interested I didn't need it ... so on the 28 th of May they withdrew $199 from my account that I never authorized ... They say they have my sigmature for a contract however that is not what I was told when I signed it , they scammed me and took my money told me that signature was needed for the $1 and then took the $ 199 out .. I called the same day back to cancel whatever the $1 was for and was reassured that it was cancelled until I seen where they withdrew $199 .. I want my refund this is fraud ! Also I tried calling and kept being four on hold and was told I'd get a call by *******(yesterday ) and I've received nothing ..,, I am on a limited income and I didn't ask for this , this has thrown My whole month off financially .. Tje sad thing is they don't care and are not willing to listen to them and what the employee did .. I need my refund .. This is illegal ... They train There employees to Say the same thing when you ask for a supervisor on your on hold forever and nothing gets resolved please help with this

  Business response

  06/04/2024

  We kindly request consumer attach a copy of their contract with our business so we may appropriately respond. It would be a PDF document they received attached to email. It would contain an electronic signature. 

• Initial Complaint

  06/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I called the company May 22, 2024 about a Pacific dispute. The ********************* told me it would be no problem for them to dispute it. He told me it would be a one time charge of $278 and I will be receiving documentation of this item being disputed within 24 hours and I will be able to see everything on our online portal. I paid the money and when I had access to the online portal, I noticed that there was a monthly charge of $99. That pacifically asked him three times about he told me there would be no monthly charge on, 24th about the monthly charge asking about the documentation I was supposed to receive a supervisor named ****** and requested a refund. She told me she would cancel my subscription and review my phone call with ******* and she will get back to me the next day, I waited four days and I received a phone call tback and I was told that a supervisor was not available to talk to me and I would not be getting a refund and I no longer have access to the longer portal since May 24 when I made the phone call back to them. The lady on the phone told me the only things that are being disputed are things that I did not call about to be disputed it was for items, and I cannot see them because I am no longer a subscribed member so they canceled my subscription the very next day after I paid $278 kicked me out of the portal and refused to give me a refund. I checked online reviews and noticed that I am not the only person who had this problem with this company they have pulled this scam on numerous of people, and it will be greatly appreciated. If you guys looked into this situation to prevent anybody else from being scammed and this way.

  Business response

  06/03/2024

  We kindly request consumer attach a copy of their contract with our business so we may appropriately respond.

  Customer response

  06/04/2024

  Contact with credit glory 

  Customer response

  06/05/2024

   
  Complaint: 21786899
  
  I am rejecting this response because:

   

  ***See attached copy of consumer's contract***

  
  
  Sincerely,
  
  ***********************

  Business response

  06/07/2024

  We appreciate the attached documentation. Upon further investigation, we concluded that consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled on consumer's request, and they will no longer be billed.

• Initial Complaint

  06/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The company is fraudulent and uses tactics that make customers pay for a dollar ********************** check. I was offered a studying and I explicitly told them I will give verbal confirmation as to whether I wanted the service. They went ahead and still charged entity verbal authorization.

  Business response

  06/03/2024

  We kindly request consumer attach a copy of their contract with our business so we may appropriately respond.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called Credit Glory yesterday 5/29/24 to cancel my account with them that charges me $99/month for credit monitoring. They confirmed via phone that my account would be closed and said theyd email me with the confirmation. The email I received said I could call to close the account. This is the second time I have attempted to close this account and they continue to charge me. Text of email: Hello, ********,Thank you for reaching out to us!We have processed your request to change your billing date to 07/05/2024.We would also like to inform you that the credit report refresh date is 6/28/2024.You may also call us for updates and to close off your account.If you have any further questions or need additional assistance, please don't hesitate to contact us.Have a great day!Best regards,Customer Success Team ********************** Phone: ************** Email: ****************************** Website: www.creditglory.com

  Business response

  05/30/2024

  We request consumer attach a copy of their contract with our business so we may appropriately respond.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On March 18 I called PDM collection agency. I called PDM to pay the negotiated amount that we had agreed upon to pay off my debt and get it removed from my credit report. The man that answered the phone told me that he was a specialist in disputing items on credit reports. He told me that if I paid a negotiated amount it will say paid on my credit report but it will not be removed. He stated that in order to have it removed I would have to pay the full debt in its entirety (not the negotiated amount) OR for $378 dollars he can dispute my debts and have them all removed from my credit report. I had other debt he stated he would dispute and get them removed from my credit. He made me feel like there were a lot of discrepancies on my credit report and he was confident he could get them all taken care of He said it would take 30 days and I should see them come off my credit. It has been 90 days later and almost $500 dollars into it and not one thing has changed on my credit report. Every time I call them to get a progress update they tell me the system is down and they cant pull it up right now. They tried charging my card twice after I had already blocked them with my credit card company. I sent them an email to cancel my enrollment. Im hoping they dont try to steal anymore money from me. That is exactly what these people are doing. Stealing from people I think the collection agencies and the credit repair companies are all in it together. I know I had NOT called any place named Credit Glory. I had never heard of them until I saw the charge on my bank account. I only called PDM to pay off my debt and ended up in a big mess. The amount of money I paid to Credit Glory could have gone towards my debt with PDM. Now I still owe PDM AND I am out an extra $500 dollars. It should be illegal to fraud people like they do. Also there is the dilemma of if I try to pay PDM am I really paying the right people. Maybe they are frauds as well.

  Business response

  05/30/2024

  We request consumer attach a copy of their contract with our business so we may appropriately respond.

  Customer response

  05/31/2024

   
  Complaint: 21771037
  
  I am rejecting this response because:

   I do not have a contract.   I never had a contract.   I never reached out to them to begin with.  As previously stated, I had called PDM and ended up getting someone with Credit Glory.   I tried to log on to the Credit Glory website to see if there was some sort of contract online and my entire account has been blocked so that I can no longer log in.  But I do have proof that they took money from my account.    
  
  Sincerely,
  
  ***********************

  Business response

  06/04/2024

  We appreciate the opportunity to expand. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our services are governed by a formal contract, which is sent to clients via email. This contract outlines the terms, conditions, and obligations of both parties. Clients are provided with a copy of the contract in PDF document form. The contract holds an electronic signature from the client. We need it to identify the consumer within our systems, and properly respond to their request. 

• Initial Complaint

  05/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The representative falsely represented himself (company) as an affiliate of the company I called. Stating that when the lines are busy calls roll over to them. I was calling Amsher collections to pay off a debt that I was already making payments and the rep of credit glory made it seem like I was paying through them. But it turns out that they're are repair company and they took my money for their services. Now the debt has been sold to another company and more fees have been added. I was also informed to stop paying other debtors that I have payment arrangements with that are illegal accounts. (True Accord). Please advise. Thank you

  Business response

  05/30/2024

  We request consumer attach a copy of their contract with our business so we may appropriately respond.

  Customer response

  06/14/2024

  My apologies for missing the email regarding this matter. 

  In response,  No, I did not receive any response from them. 

  Can my case be reopened?

  Thank you 

• Initial Complaint

  05/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They pressure you into signing up with them. They tell you the upfront fee or$278 then a monthly charge of $99. I signed up with them today and fully regret it. I've read others reviews and fully understand I have been taken advantage of. They're just looking for people to take money from. I've been calling and emailing them to cancel my subscription to no avail. I will be contacting my bank in the morning to report this scam company as well. I will dispute my derogatory marks on my own. I would like my subscription to be canceled and my money refunded.

  Business response

  05/20/2024

  We request consumer attach a copy of their contract with our business so we may appropriately respond.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I signed up for their service and do not dispute that. I have since called twice to cancel my service. They indicate that I will receive an email when the service is cancelled, but I have not received the emails. I was advised that I could log on to the customer portal to view the cancellation but I am not able to access the portal.

  Business response

  05/20/2024

  We request consumer attach a copy of their contract with our business so we may appropriately respond.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩