Complaints

• Initial Complaint

  02/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My deceased daughter ( ***************************) was found to be a victim of "round up " I have signed numerous documents as my daughters power of attorney and submitted all to the law office. Many other documents pertaining to the lawsuit.I was told a settlement was forthcoming.When I try to phone the law office Iam met with a recording stating this number is no longer in service....what happened to my settlement ?Please assist....Thank you,*****************************

  Business response

  02/28/2023

  Good afternoon, our legal team is in the process of resolving your case. It appears that we are still awaiting a response from the defendant. We have followed up again today to request a status. If you have additional questions or concerns, please contact us by email at ********************* or by phone at ************. Thank you.

  Customer response

  03/01/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They have not responded.

  Business response

  03/03/2023

  Hello, we see that you were able to speak with your attorney on March 2, and he also sent you an email follow up today. Please fell free to contact us at any time with additional questions. Thank you.

  Customer response

  03/06/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  Business contacted me and hopefully all resolved.Thank you BBB.

• Initial Complaint

  02/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I started with Fears Nachawati in early 2017. I received an Email from ************************* on 5/18/17 after sending them medical records in volving my Hernia repairs. on 6/19/17 I received a letter from Fears thanking me for choosing Fears/Nachawati. On 5/28/19 I received a Email from Hernia Client Help saying they received records for my 11/27/17 surgery ( I sent records for all 5 surgery's) I re-sent my Medical Records again on 6/17/19. and that was the last time I had any contact with anyone from the Firm. I called in late January of this year and finally got a receptionist who put me on hold for a minute, when she returned she told me that the Brand of Mesh used was not the Mesh covered. I asked if she could send me a letter confirming I was no longer a client so I could contact another Lawyer and she replied yes and have AGAIN heard Nothing. Either a Fraud or Totally Unprofessional !

  Business response

  02/17/2023

  Good afternoon, in reviewing your file we see that you have now received the letter that you were requesting. We apologize for any inconvenience that you encountered in this regard. Please do not hesitate to contact us if you have additional questions or require further information. Thank you.

• Initial Complaint

  01/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Yes I've been with the law firm for 6 years and I've been getting the runaround from this law firm the lady told me April of 2020 that the company that they were suing has settled and I should be receiving my money April 28th and that they have already settled but then when I try to call them to confirm they told me something else different than it would be at the month of December of 2020 that I will receive my money the lady that has spoke to that has said that they have fired her they told me that I was supposed to receive my money last year of 2022 it will be the middle part of December I have not received my money yet every time I try to call them I can't speak to my lawyer but they send me to a paralegal and every time you try to ask them something they always get smart with you and won't let you speak to my lawyer every time I try to call them I get a different answer all the time saying that my money will be here and they have waiting on the defense to send in the paperwork now they're trying to say that they did not say that everyone that I know that has the same case that I have already got the money this is the fourth complaint that I have put up here and every time that you put a complaint of her someone always call with a different explanation I am getting another lawyer sincerely ***************

  Business response

  02/09/2023

  We are sorry for your frustration, a member of our legal team will contact you shortly to answer your questions and provide you with an update. Please note that you can always email your questions to ********************* or call **************.

  Business response

  02/09/2024

  We understand that the timeframe for the settlement process can be both confusing and frustrating.  Following the payment of funds by a settling party, the applicable law and the specific terms of the settlement require several additional steps to be undertaken prior to the distribution of the net proceeds to the client.  Additionally, this same process must be completed prior to the payment of any attorney fees in the case.  So our firm in no way benefits from a delay in this process.  If you have additional questions or require further explanation, please contact our office to speak with the attorney assigned to your case.  Thank you.

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Before I had called them I was represented by ***************************** of ******* ***** they informed me that they could not do anything with my case and that they had to drop me because I didn't have a case I contacted fears not your body Law Firm explained everything to them told him that ******* and Associates had dropped me as a client they never once informed me that they would be working on my case with them but when my settlement offer came in their name was on the settlement offer to say that they're working with my lawyers now fears not your wedding I had no knowledge of this it didn't know what was going on they send me an email settlement offer didn't read it to me didn't explain anything to me I was confused didn't actually know what I was signing and thought that it was wrong I went ahead and signed the paperwork but I feel like they're lowballing me and I do not respect the fact that they're working with someone that told me I didn't have a case and dropped me I don't know what to do about it and I need some help can you please contact me as soon as possible thank you and God bless

  Business response

  02/09/2023

  We will have a member of our legal team contact you shortly with an update. Your case is proceeding through the settlement process, which can take an extended period of time due to many different factors. Please note that you can request an update via email at ********************** or call **************.

• Initial Complaint

  01/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In October of 2021 I was informed that it would take 12 to 18 months to receive my settlement from the *** filter class action lawsuit. I've tried many times to call, and leave messages in regards to this. Today, I got through and was told it will take another 12 to 18 months to receive the settlement. They told me for the second time now that they have to get in contact with all the billing departments of the hospital involved with the procedure to negotiate what's owed and pay them before i receive any settlement. It feels to me that that should have been done over the past 15 months and not have to wait another 12 to 18 months for any sort of settlement left over. My next step will be in filing a complaint with the Texas ********************** Also I've asked them for an email while talking to them this morning for an email explaining the hold up for my records, verified the correct contact info on my account and still have not received said email.

  Business response

  01/10/2023

  A member of our legal team will be contacting you shortly to answer any additional questions that you have. The lien resolution process involves third parties not under our control, so the timeline is not always predictable. We apologize for any frustration that you are experiencing, but we are working to resolve your matter as soon as possible. Thank you.

• Initial Complaint

  12/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I constantly get E-Mails from this company and I am unable to Unscribe! The E-mails involve the **** ******* water contamination. I never reached out to them, but they continue to bomb me with E-mails. I am a senior citizen and want this to stop! They have even given me a case number. Thanks

  Business response

  03/17/2023

  Business Response /* (1000, 5, 2022/12/19) */ Please accept our apologies, we will remove your email address from this list per your request. Thank you.

• Initial Complaint

  12/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I filed a lawsuit several years ago with this firm for the mesh lawsuit. I received a written settlement in September which I accepted, signed, and returned the paperwork. Weeks went by and I heard nothing so I reached out to the lawfirm. Each time all they say is they are waiting to collect all releases. Then I contacted them again after several weeks same answer. Then I asked them how long did they have to receive the releases and they said there is no timeframe. I am 76 years old. There has to be a timeframe or I should have already been paid since I agreed to the settlement or this case could potentially never end. I know this law firm is not going to have a "no timeframe" for them to get paid. I only want what is rightfully mine and what has been agreed to in writing. The paperwork I signed did not state I would have to wait forever to receive my money. I want my settlement paid immediately.

  Business response

  03/21/2023

  Business Response /* (1000, 5, 2022/12/19) */ Good afternoon, a member of our legal team will be contacting you shortly with an update. Please note that before we are permitted to release settlement funds we are required to fulfill certain obligations owed to third-parties. Unfortunately this process can be time consuming, but please understand that we are doing everything possible to expedite the process. Thank you. Consumer Response /* (3000, 7, 2022/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is just a generic answer. It is not an answer. Also, it is a different answer than what is told to me in the emails. In the emails you keep saying you are waiting on "client responses", not it is paying 3rd party bills. I do not have any 3rd party bills. I want to know exactly when I am going to receive my money. I do not want any more excuses. Business Response /* (4000, 9, 2022/12/28) */ Due to client confidentiality rules we are unable to provide a comprehensive response to your concerns in this forum. Please note that we do not collect any attorney fees until the client receives their award, so we are trying to resolve this matter for you as quickly as possible. Your case manager will contact you via phone to answer your remaining questions. Thank you for your understanding.

• Initial Complaint

  11/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have a Talc litigation in place since 2017 and no one is reaching out to me. I have called several times and keep getting reasons why this is not resolved yet. It would be nice to talk directly to a Lawyer handling my case and not just a receptionist. Now I'm calling and no one in the office is answering.

  Business response

  02/06/2023

  Business Response /* (1000, 5, 2022/11/15) */ Good afternoon, I was informed that a member of our legal team spoke with you yesterday and provided you with the most recent update available in your case. If you have additional questions or require further information, please contact your case manager directly, or you can reach us on our main line at (214) 890-0711. Thank you.

• Initial Complaint

  09/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  i signed a document from ***** ********* to help me get a pre-settlement loan but they still refuse to let me get a loan i have a transvaginal mesh suit with them since 2018 i have to keep calling them to get answers but all they tell me is give it more time so i really do not know what is going on with my case or how much longer it is going to take that is why i wanted to get a loan but got refused because the firm will not sign off on it so why did they have me sign the paper if they were not going to honor it

  Business response

  11/03/2022

  Business Response /* (1000, 5, 2022/09/13) */ In reviewing your file we see that your legal team has been in recent communication with you regarding your case. As we explained, our firm has a policy in place concerning pre-settlement loans. This is for the client's protection. If you have additional questions or require further explanation, please feel free to contact us. You may reach out to your case manager directly, email our help desk at ****@fnlawfirm.com, or call (XXX) XXX-XXXX. Thank you.

• Initial Complaint

  05/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used this firm to represent me in the Essure lawsuit. I have reached out numerous times to find out when I will receive a settlement and for information regarding the specifics of my settlement. Recently, I was told that more information was forthcoming, but I haven't been contacted by phone, email, or mail. It seems as if these folk make up information as they go along. I know that other firms have started paying settlement and provide their clients updates much more consistently. I am starting to wonder if they have taken all of the information that I have been providing them since 2015 and taken the settlement for themselves.

  Business response

  08/04/2022

  Business Response /* (1000, 5, 2022/05/16) */ Hello, a member of our legal team will be reaching out to you shortly with an update on your case. If you have additional questions or concerns in the future, please contact us by phone at (214) 890-0711 or via email at help@fnlawfirm.com. Consumer Response /* (3000, 7, 2022/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a generic response. I am looking for a response that is specific to my case. Business Response /* (4000, 9, 2022/05/25) */ Our team has attempted to reach you by phone several times but our calls were not answered and your voicemail is full. Due to confidentiality rules we are unable to offer a detailed written explanation in this forum. Please call us at your first opportunity to discuss the specifics of your case. Thank you. Consumer Response /* (3000, 16, 2022/06/27) */ I still haven't been able to get specific information regarding the disbursement of my funds. There is extreme inconsistency in the messaging. I called today to follow up based on the information I received on June 14 from the Special Master involved in the settlement. The representative gave me incorrect information. She tried to make it seem like the Special Master had not finished his part. However, when I told her that I received a letter from the Special Master stating that his portion had been completed, she came up with another story. When I asked for a specific timeframe that I should expect to receive my funds, the representative could not provide it. Additionally, I feel like the firm is dragging its feet, not being forthcoming, and not providing me as the client with the specific information that I have requested. Business Response /* (4000, 18, 2022/06/29) */ Good afternoon, we have confirmed that the handling attorney was able to communicate with you about your case via text message on June 23rd. An additional update will be forthcoming shortly. As always, please contact us via text message, phone, or email if you have additional questions. Thank you. Consumer Response /* (4200, 20, 2022/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response only confirms what I wrote in my complaint on 6/27/22. Admittedly, I have called into their office on several occasions, however there is no specific information given at anytime. Their messaging is very vague and does not answer my question of when I will receive my funds. This is reflective in all of the complaints I've read regarding this firm. I am simply asking for a date that I will receive my funds. Which I feel I'm entitled to.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩