Parking Facilities
International Parking Management IncThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am writing to dispute the parking violation ticket I received on 5/4 for violation of parking. I paid $11.71 for parking using the ** code, the receipt is attached for your reference.As you can see from the attached proof of payment, I have indeed paid for parking during the time of the alleged violation. Therefore, I respectfully request that this parking violation ticket be dismissed.I sent email to ******************* on the same day but didn't get replies since then. And I tried dispute thru website and no result after 7 business days.One thing I want to point out is the ** code in 5th&Jackson will actually send you to pay for parking for 6th&King. Please correct it to avoid issues for future customers. Thank you.Business response
06/12/2024
This was an error on our part. The violation has been voided.
Laz Parking
Customer response
06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date/Time of violation: 6/5/24 @ 12:46:48pm Violation: Overtime Location: **************** Front Lot I entered the lot to park around 9am to pick up items for a volunteering event. I exited the lot for the volunteer event around 11am. I returned from the volunteering event around 12:45pm.Based on what a previous parking attendant had shared as well as the receptionists at the ************************* this situation was not considered in and out privileges and would not result in a ticket. The signage doesnt define what is considered to be in and out privileges either further adding to the confusion. *** reached out via email twice but have not heard back from them at all.Initial Complaint
05/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
I parked at the *********************************** lot on 5/9/2024 at 1:19 PM. I paid $4.96 to park from 1:19 PM to 2:44 PM. I paid for parking on the PayByPhone app (receipt attached). At 1:52 PM my car was ticketed with violation# ********** and the reason stated was 'No Advance Payment'. I filed a dispute on the www.ipmviolations.com website but there has been no response or resolution to the dispute for over three weeks! The violation was initially a $60 fee and has now gone up to $80 fee. I have not received any response to my dispute even though I provided a copy of the receipt, and I am not able to file another dispute. This violation should be removed since I paid for parking on the PayByPhone app per the sign posted at the parking lot.Business response
06/12/2024
Unfortunately, the receipt the customer has provided is paid to the City of ******* and not IPM or Laz. We have a privately owned parking lot and payment is to be made for that lot. The receipt clearly shows that was for street parking ***************** (NE side of the street). The violation is valid.
Laz Parking
Customer response
06/12/2024
Complaint: 21785401
I am rejecting this response because:
Thank you for the explanation, I understand what I did wrong now. I mistakenly paid for street parking next to the lot thinking it was the sign and payment kiosk for the parking lot since they are right next to the lot ******* image attached). Can I pay for what would have been two hours of parking at the lot instead of the violation? I would have paid for parking on the lot if I had realized my mistake at the time.
Sincerely,
*************************Initial Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was parked in the ***************** parking lot on 5/10/24, which has a 2 hour parking time limit. Before the 2 hours was up, I had left to run errands and come back ~30 minutes later and parked for less than 2 hours. I was issued a ticket and tried to dispute this but no matter how many times I have reached out to this company, there has been zero reply. Utterly unprofessional and absolutely scammy behavior.Ticket number was ******.Business response
05/22/2024
We are unable to investigate as the violation number this complaint references is not a correct violation number. Our violation numbers are 10 digits. Without a valid license plate or citation number it is impossible to respond. If this person was parked on the ********* lot on 1st Avenue it is possible to have received a violation as parking is free but it is limited to once a day for up to 2 hours. Leaving and coming back does not start the clock again.
violations @ IPM
Initial Complaint
05/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
IPM ticketed my car for being parked in a lot for which I had already paid. They sent me receipt with their logo to my email. I still got a ticket for $80 with notice number **********. I would like the ticket waived and the original parking payment refunded for the inconvenience that IPM has caused with their incompetence.Business response
05/17/2024
We have voided citation. #**********
We do apologize for the inconvenience. We have transitioned away from Paybyphone at that location. Unfortunately, in the interim the location was still listed on the application. We have solved this issue going forward. Thank you for parking with Laz.
Customer response
05/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
05/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
We parked in a parking lot on 3/26/24 and paid for parking using the code on the sign which is located upon entering. When we returned to our vehicle, we were surprised to see we had a parking violation. There were a few other signs located in the lot itself, however the entry sign was extremely misleading. We filed a dispute on 3/31/24 with www.IPMviolations.com, sent an email on 4/29/24 and 5/3/24. We have not received a response, although they imply they will reply with 2-3 business days. The contact phone number they provide ************** does not allow you to speak to a representative and directs you to their website. Our citation has also increased since this time from ***** to *****. There have been hundreds of complaints for the exact issue, many of them including this particular location (6th & ***** ************Business response
05/30/2024
It is unclear why this customer has filed a complaint against IPM. The Customer has submitted a photo of the meter they paid and a receipt from the City of ******** We are not the City of ******* and the car was not parked on the street. The vehicle was parked on a privately owned parking lot. In the submitted photo by the customer our lot is on the right in the photo. If the customer has a receipt for ********************** on the lot, please submit for a full refund if the violation.
Laz Parking
Initial Complaint
04/27/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received an erroneous ticket from International Parking Management this evening. I paid $21.89 to LAZ Parking, the only parking signage viewable at the 5th and ******* lot in the international district in *******. They put a ticket with an $80.00 charge on it. Why is there no communication between LAZ and IPM? This feels like a scam.Business response
04/28/2024
The customer has provided a valid receipt. The violation has been voided.
IPM Violations
Customer response
04/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
04/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
I received a parking ticket April 6, 2024 in *******. I have never had a parking violation in the past. I paid for 180 minutes in an International Parking Management lot at 5th and ******* 5:10 I received a text to my phone which said paid. The parking machine said parking good until 11pm. OK, it said I'm good until 11pm! I came back to my car at 9:30 pm to find a violation (#**********) that said "no advanced payment at 8:13.26pm." I then received a text at 10:51 "that my time remaining was 8 min 6 sec expiring today." I am an elderly woman and cannot understand WHY I received this ticket. THIS IS SO CONFUSING! I followed the directions and now I find that the system they are using is very confusing and misleading. On April 8, 2024, I filed a request to cancel my ticket, checked my email EVERYDAY AND NO RESPONSE, no US mail response and no way to reach them by phone. It's been 12 days and now I am forced to pay the ticket in 2 days or get a penalty fee of 20 more dollars. This feels like a scam and a company who takes advantage of people, especially the elderly who aren't tech savvy.Can anyone help me out there?Business response
04/29/2024
IPM will reduce this violation to a warning. It appears that license plate entered,at the time of purchase, was incorrect. The receipt shows plate CCL4066 but the vehicle is actually CCL0466.
IPM Violations
Customer response
07/22/2024
After receiving a response from IPM on 4/9/24 that my parking violation (#***********) was reduced to a warning, I have still not received a refund for the $60 ticket that I had no choice but to pay to avoid an extra penalty charge. Thank you for your attention to this matter.
Business response
07/25/2024
As this customer stated, we did reduce the violation to a warning. There was nothing for this customer to pay. We can not refund a charge that we have no record of. The customer had entered her license plate incorrectly when she paid for parking. The parking violation was reduced to a warning on 4/29/24.
Violation Department IPM / Laz
Customer response
07/29/2024
Complaint: 21594622
I am rejecting this response because I paid the ticket prior to it being waived, to avoid further charges while it was still in dispute, and it was received and deposited. See the attached check.
Sincerely,
*******************************Business response
08/06/2024
We never received payment for a voided charge. We can not refund something that we never received.
IPM / Laz Parking
Customer response
08/06/2024
Complaint: 21594622
I am rejecting this response because I have attached the cashed check we mailed for the ticket prior to it being voided. It was received and deposited as per the attached bank statement image. Regardless as to whether it was later voided, we would like a refund on this amount since it was cashed.
Sincerely,
*******************************Business response
08/08/2024
The problem is we never received the check. What the customer is supplying is a carbon of a check. Please supply a photo of the back of the check from your bank so we can investigate the transaction. The violation had been voided so we had nothing to post against.
IPM/Laz parking
Customer response
08/12/2024
Complaint: 21594622
I am rejecting this response. See attached check as requested.
Sincerely,
*******************************Initial Complaint
04/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am new to parking in *******. Until now I have only seen lots that pay on exit so you can pay for the hours you have consumed. When we parked; exited the vehicle; and left the building on foot we did not see any signs telling us to pay up front. I returned to a $80 ticket on my car. I've tried calling this business over the phone but could not leave the automated system; I have emailed them; I have issued a dispute; none of these have worked getting in contact with a person at this company. While I have been waiting, my 14-day leniency window has lapsed, and now I owe them even more money which could have been avoided. I want to discuss having this fee waived or reduced as-is common for other customers but I am not able to get ahold of anyone here.Business response
04/18/2024
this violation was reduced to a warning as a one-time courtesy on 4-3-2024. The customer submitted a dispute and disputes are handled by a 3rd party.
IPM violations
Initial Complaint
02/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Saturday, January 13, 2024 I was given a parking violation notice. I am not from town as Im visiting from ******* and not to familiar on how parking works. When I enter the parking lot there was a sign stating to use kiosk to pay for parking, there was another lady trying to use it and it wasnt working or unresponsive. The sign said to use the app PayByPhone. I downloaded the app and paid for parking. I have an email confirmation stating it was paid, along with my car rental agreement. I a filed a dispute several days ago on yours website and no response has been given. Notice# **********, Vehicle Plate# CGW1908. I have emailed the company several times and no response has been given, I have went online and filled the contact information page and no response either. It is impossible to reach out to anyone with the number provided. See attachments showing proof that I had paid for parking and was fined for no reason. I will be sending a certify letter by mail next as I have exhausted all methods of contact with them. I will be contacting my attorney for further guidance next.
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Customer Complaints Summary
50 total complaints in the last 3 years.
30 complaints closed in the last 12 months.
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